Directs, supervises and coordinates the activities inTelecommunication department
管理,監督和協調總機房部門的運作
Develops and implement procedures for proper handlingin and out going telephone calls, facsimile transmission, rental equipment,lease telephone lines and other telecommunication services
執行和處理所有進出的電話,傳真,相關設備的程序和其他相關服務
Investigates complaints regarding theTelecommunication services and the Operators and technicians, takes appropriateactions
調查所有關于對電話服務，接線員和技術人員的投訴并采取行動
Develops working plans to carry out goals, comparesactual achievements against goal periodically, take necessary correctiveactions
推動工作計劃,分享目標,把實際的成績和目標作比較并作出相應的措施
Establishes and maintains effective employee relations
建立維護和員工的良好關系
Organizes and conducts regular meeting for allTelecommunication staff to facilitate communication and a smooth operation????
為電話接線員組織會議，促進交流，建立一個和諧的運作環境
Manages and monitors the operation of all equipment’s,software, hardware and endure all units are working and installed properly
檢查和監督所有營運設備和各種軟件、硬件設施，保證所有的工作設備正常運作
Ensures all telecommunication equipment’s are coveredby the correct maintenance contract and the preventive maintenance is performed
確保所有的電話設備有預防性維護和與合約商建立維護計劃
Maintains up to date list of all telecommunicationequipment
保留所有電話設備的最新清單
Monitors the performance of PABX/Voice Mail/CallAccounting software and maintain logbook of equipment performance report
監督所有程控交換機，語音留言，計費系統的正常運作，并在交接本上記錄所有設備的運作情況
Investigates and reports software problem to Vendors,coordinates interface problem solving with the hotel System Manager
調查和報告所有的異常情況給相應的供應商和酒店的電腦房經理
Maintains suitable record to process telephone calls inthe billing system, and to maintain record of the room status up to the Brandminimum standards
確保電話費用轉入帳戶的記錄,根據酒店的最低要求保留房間狀態的記錄
Maintains user documentation, PABX system reports,telephone list, and numbering plan leases agreement on rental lines, maintenancecontract and local licenses
保留相關的報表,電話程控交換機系統報告,電話清單,維修記錄和相關執照
Performs PABX data-base programming and regularservice change to control class of service on all telephone sets in the hotel
完成所有數據規劃和服務以達到最好的電話服務
Prepares and controls departmental budgeted
準備和控制部門的預算
To attend Telecommunication seminar, productknowledge, presentation, organized by the external bodies
參加由外部群體組織的電子通訊班，了解產品知識，表現形式
Performs related duties and special projects asassigned
完成相關的項目并按設計完成相關的工程
Conducts shift briefings to ensure hotel activitiesand operational requirements are known
舉行班次例會確保員工知曉酒店的推廣和運作需要
Prepares efficient work schedule for Telephone staff,arranging holidays, vacation, taking occupancy and forecasts and any largegroup movements into consideration
準備員工的有效工作安排計劃，合理安排假期，預測未來生意從而作出相應的行動計劃，特別是一些大型的團隊
Performs other tasks as assigned
按要求完成其他的任務
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