Reports complaints or problems to Team Leaders/ Assistant Manager if no immediate solution can be found.
遇到投訴或問題，如果不能立即找到解決問題的方法，則向領班/副理匯報。
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
確保具有營銷員的態度并在酒店內隨時發現銷售的機會。
Ensures a high level of product knowledge of hotel and local area.
確保具有高水準的酒店及本地的產品知識。
Ensures a high level of customer service is consistently maintained.
確保持續高水平的對客服務。
Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.?
確保將來自任何客人和其他部門的反饋與領班和副理進行溝通。
To be knowledgeable and promote/ upselling F&B outlets and other facilities/ programmes whenever opportunities arises.
確保具有高水平的酒店及本地的產品知識，以便在機會出現時，宣傳/銷售餐廳產品及其它設施/活動。
Complies with the Hotel Policies & Procedures relating to Housekeeping.
遵守酒店有關客房部的政策及程序。
Complies with all systems and procedures as laid down by the Rooms Division.
遵守房務部定立的系統及程序。
Performs routine duties in the cleaning and servicing of guest rooms ensuring the cleanliness meet Hyatt Brand Standards.
每日對客房的清潔和服務都達到凱悅品牌的標準。
Stores, issues and maintains supplies, house linen and laundry, guest laundry.
負責儲存、發放和提供布草、洗衣及客衣。
Sorts, counts, folds, marks, or carries linens.
分揀、清點、折疊、標注及搬運布草。
Replenishes supplies such as drinking glasses and writing supplies.
補充用品，如水杯及書寫用具。
Sweeps, scrubs, and vacuums floor as assigned.
根據安排，對地面進行打掃、擦洗及吸塵。
Cleans rugs, carpets, upholstered furniture, and draperies.
清潔地毯、布藝家具及窗簾。
Dusts furniture. Washes walls, ceiling, and woodwork.? Washes windows, door panels, and sills.
為家具吸塵。清洗墻壁、頂板及木制裝飾；清洗窗戶、門板及門/窗框。
Empties wastebaskets, empties and cleans ashtrays.
倒空垃圾桶及清潔煙灰缸。
Transports trash and waste to disposal area.
?將垃圾運到垃圾處理區域。
Replenishes bathroom supplies.
補充浴室用品。
Services and cleans guest rooms, both stay over and check-out, including bathroom cleaning, changing linen, vacuuming, and cleaning hallways.
服務并清潔包括住客及走客的客房，包括清潔浴室、更換布草、吸塵及清潔走道。
Reports missing and damaged hotel property.
報告所有遺失及損壞的酒店財產。
Reports and turns in all Lost & Found items as per Hotel “Lost and Found” policy.
根據酒店“失物招領”制度，報告并上交所有失物招領事項。
Cleans and maintains all supplies, equipment and storage rooms.
保持所有供應品、設備及儲藏室的整潔。
Cleans the bathroom, windows, mirrors, fixtures and equipment.
清潔浴室、窗戶、鏡面、固定裝置及設施。
Is entirely flexible and adapts to rotate within the different sub departments of the Rooms Division or any other Department.
每日盤查客房小酒吧，將客人消費入帳并補充被消費的物品。
Complete daily work sheet according to Housekeeping Department principle.
根據客房部規定填寫每日工作報表。
Use and control hotel keys according to hotel policy and Housekeeping principle.
根據酒店的政策和客房部的規定使用和控制鑰匙。
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