ENTER GUEST ROOMS BY FOLLOWING THE PROCEDURES FOR ACCESS AUTHORIZATION AND ENSURING VACANCY BEFORE ENTERING OR BE ALLOWED BY THE GUEST. 按照正常程序敲門，并在確認(rèn)客房是空房或住客房在征得客人同意的情況下進(jìn)入房間 ?INSPECT ROOMS, AND COMPLETE REPORTS WITH VERIFIED STATUS; REPORT CLEAN SUIT/ ROOMS TO HOUSEKEEPING SUPERVISOR AND OR UPDATE THE AUTOMATED PROPERTY MANAGEMENT SYSTEM. 檢查房間，完整報(bào)告驗(yàn)證狀態(tài)；報(bào)告干凈的套房/房間到部門主管，或更新到自動(dòng)化房間管理系統(tǒng)。 ?ENSURE THAT ALL HOUSEKEEPING REQUESTS ARE CHECKED AND ENSURE FOLLOW-UP ACTIONS ARE CONDUCTED. 確保按照酒店標(biāo)準(zhǔn)完成所有客房衛(wèi)生工作。 ?ENSURE THAT ALL DAILY SPECIAL GUEST ROOMS, SPECIAL REQUEST ROOMS, LONG STAY GUEST ROOM FOR ARRIVALS ARE CHECKED AND IN LINE WITH THE STANDARD SET-UP BY THE HOTEL. 對(duì)所有每日將要抵達(dá)的特別客人房間，特殊要求的客房，長(zhǎng)住客房間進(jìn)行衛(wèi)生檢查，并確保所有房間設(shè)置達(dá)到酒店的標(biāo)準(zhǔn)。 ?ENSURE THAT NO DEFECT OR DIRTY ROOM ARE SOLD TO GUEST. 確保沒(méi)有缺陷或未清潔的房間出售給客人。 ?MONITOR THE IMPLEMENTATION OF THE “PERFECT ROOM” PROGRAM. 監(jiān)督“完美房間”計(jì)劃的實(shí)施。 ?SUPPORT THE HOUSEKEEPING MANAGER IN IMPLEMENTING THE SERVICE AND ROOMS STANDARDS IN ALL WORK AREAS. SUPERVISE AN EFFECTIVE PREVENTIVE CLEANING SCHEDULE OF CARPETS AND CURTAINS, MATTRESS TURNING ETC. 支持客房部經(jīng)理在所有工作區(qū)域?qū)嵤┓?wù)和房間標(biāo)準(zhǔn)。監(jiān)督地毯和窗簾的有效預(yù)防清潔計(jì)劃，床墊轉(zhuǎn)動(dòng)等。 ?STRICTLY ADHERE TO THE PAR STOCKS FOR ALL OPERATING EQUIPMENT, SUPPLIES, INVENTORIED ITEMS, AND TO ENSURE THAT ALL AREAS ARE ADEQUATELY EQUIPPED. 嚴(yán)格遵守所有運(yùn)營(yíng)設(shè)備，用品，庫(kù)存物品的庫(kù)存標(biāo)準(zhǔn)，并確保所有地區(qū)設(shè)備齊全。 ?ASSIST IN CONDUCTING MONTHLY INVENTORY CHECKS ON ALL OPERATING EQUIPMENT AND SUPPLIES. 協(xié)助對(duì)所有運(yùn)營(yíng)設(shè)備和用品進(jìn)行每月庫(kù)存檢查。 ?HAVE A THOROUGH UNDERSTANDING AND KNOWLEDGE OF ALL HOUSEKEEPING RELATED SERVICE AND PRODUCTS. 對(duì)所有客房部的服務(wù)和產(chǎn)品有全面理解和認(rèn)知。 ?HANDOVER DAILY PRE-SHIFT BRIEFINGS ON ROOM OCCUPANCY, ARRIVALS & DEPARTURES, FUNCTION / EVENTS OF THE DAY AND SPECIAL ATTENTION THAT IS NEEDED. 每天向當(dāng)班同事交接房間入住情況，到達(dá)和離店信息，當(dāng)天的會(huì)議/宴會(huì)以及需要特別注意的事項(xiàng)。 ?CONDUCT INSPECTIONS OF GUEST ROOMS. 對(duì)客房進(jìn)行檢查。 ?ENSURES FAMILIARIZED WITH IN-HOUSE FACILITIES FOR THE PURPOSE OF ASSISTING GUESTS. 熟悉房間內(nèi)的設(shè)施，以便給客人提供更好的幫助 。 ?MAINTAINS RESPONSIBILITY FOR MASTER KEYS IN HIS/HER POSSESSION. 管理好自己所負(fù)責(zé)工作區(qū)域內(nèi)的鑰匙安全 。 ?MAINTAINS APPROPRIATE STANDARDS AND DISCIPLINE FOR DRESS, HYGIENE, UNIFORM AND APPEARANCE. 嚴(yán)格執(zhí)行客房部服務(wù)員的儀容儀表、衛(wèi)生、制服等特定的標(biāo)準(zhǔn) 。 ?CLEANS ALL ROOMS, CORRIDORS AND MAIDSTATION AS ASSIGNED AND KEEPS OPERATING EQUIPMENT WELL MAINTAINED AND CLEAN. 按分配清潔所有房間、走廊和樓層服務(wù)間， 保持工具設(shè)施是狀況良好并存放整齊 。 ?TURNS IN ALL LOST AND FOUND ITEMS. 所有發(fā)現(xiàn)的失物都要交回管家部辦公室 。 ?REPORTS ANY ASSIGNED ROOMS THAT DO NOT REQUIRE SERVICE OR DISPLAY DO NOT DISTURB (D.N.D) SIGNS. 報(bào)告分配的房間有不需打掃和有“請(qǐng)勿打擾”的給主管 。 ?REPORTS TO THE HSKP SUPERVISOR OF ANY MALFUNCTIONING ROOM EQUIPMENT AND EXTRA WORK THAT NEEDS TO BEDONE. 如客房設(shè)備發(fā)生故障或有一些計(jì)劃外工作產(chǎn)生， 要向客房部主管匯報(bào) 。 ?PERFORMS EXTRA WORK AND SPRING CLEANING AS REQUIRED. 按要求做好計(jì)劃衛(wèi)生和一些其它工作 。 ?TO ENSURE GUEST REQUESTS ARE MET AND COMPANY POLICIES AND STANDARD PROCEDURES ARE IMPLEMENTED AND MAINTAINED. 在遵守公司制度和標(biāo)準(zhǔn)的前提下，盡量滿足客人的需要 。 ?REPORTS ANY SUSPICIOUS-LOOKING PERSON, MISSING ITEMS, DISCREPANCIES, HEALTH OR SAFETY HAZARD TO HSKP SUPERVISOR. 對(duì)一些可疑人物、物品丟失 、不符事實(shí)的情況和對(duì)人身健康或安全有威脅的情況發(fā)生要匯報(bào)給客房主管 。 ?PERFORMS TURNDOWN SERVICE AS REQUIRED. 按要求做好開(kāi)夜床服務(wù) 。 ?HANDLES MINIBAR ACCORDING TO ARTYZEN STANDARD PROCEDURE. 根據(jù)雅辰酒店標(biāo)準(zhǔn)來(lái)檢查和管理迷你吧 。 ?PROVIDES ALL POSSIBLE ASSISTANCE AND OUTSTANDING SERVICE TO GUESTS. 給客人提供超出預(yù)期服務(wù)體驗(yàn) 。 ?IS PREPARED TO IMPLEMENT ASSIGNED TASKS DURING EMERGENCIES SUCH AS FIRE, POWER CUTS. 當(dāng)緊急事情發(fā)生時(shí)，(比如火災(zāi)、停電)，做好相應(yīng)的緊急協(xié)助工作 。 ?HANDLES OTHER DUTIES AND PROJECTS AS ASSIGNED. 按部門工作安排完成其它工作任務(wù)。 ?FILLS IN FOR OTHER NON-SUPERVISORY PERSONNEL AS REQUIRED. 當(dāng)別的職位有協(xié)助需求時(shí)，要給予適當(dāng)?shù)闹г?。 ?PERFORMS EVENING AND NIGHT DUTY AS REQUIRED. 按照部門排版出勤中班/夜班 。 ?TO ASSIST IN CONTROLLING EXPENSES WITHOUT REDUCING QUALITY OR SERVICE AND TO GIVE SUGGESTIONS ON HOW TO REDUCE EXPENSES. 在不降低服務(wù)質(zhì)量的前提下，協(xié)助控制費(fèi)用，并可以就如何降低費(fèi)用提出建議 。 ?TO ENSURE GOOD INTERDEPARTMENTAL COMMUNICATION, NETWORK AND TEAMWORK. 保確與每個(gè)部門保持良好的交流與配合 。 ?TO ATTEND ALL MEETINGS AND TRAININGS AS REQUIRED. 按要求參加所有的會(huì)議和培訓(xùn) 。 ?TO ACT ON ALL DECISIONS, DEPARTMENTAL MEETINGS, PROGRAMS AND SCHEDULES DECIDED BY THE FLOOR SUPERVISOR. 執(zhí)行客房部主管所訂的計(jì)劃和所作工作安排。