Jing An Shangri-La, Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport, including direct underground passages to the Metro Lines 2, 7and 14. Its prime downtown location provides extensive convenient transportation coverage. ? 上海靜安香格里拉坐落于靜安區中央商務區的中心地帶，是靜安嘉里中心的聚焦點。酒店共有508間客房，6家特色中、西、日餐廳。酒店緊鄰四個街區，樓宇底層連接地鐵2號線、7號線和14號線，其優越的市區中心位置提供了廣泛便利的交通覆蓋。 We are currently looking for a Service Leader - Tsuru to join our F&B team. As a Service Leader - Tsuru,we rely on you to: ?Interact and engage with restaurant guests and maintains high quality service standards ?Motivate team members and maintain a high level of team spirit (or team cohesiveness) ?Handle guest complaints effectively and professionally ?Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective ?Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc. ?Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant ? We are looking for someone who: ?Has a passion for Food & Beverage ?Loves interacting with guests ?Believes in teamwork ?Communicates with fluency in English (as well as the local language) ?Preferably has experience working in either a luxury restaurant or a 5* hotel background ?A self-starter and a team player ?Enjoys being challenged ? 工作概述： ?與餐廳客人互動，保持高質量的服務標準 ?激勵團隊成員并保持高水平的團隊精神（或團隊凝聚力） ?有效專業地處理客人投訴 ?始終從同事、客人和業主的角度提高滿意度 ?與服務經理合作支持日常運營，協助月度預測、每周計劃、餐廳盈利能力評估等 ?與服務經理合作，負責經營的外觀和感覺，包括但不限于餐廳的整體裝飾和氛圍 ? 崗位要求： ?熱愛餐飲 ?喜歡與客人互動 ?團隊合作 ?流利的英語溝通及普通話 ?最好有在豪華餐廳或5星酒店工作的經驗 ?自我激勵和團隊合作精神 ?樂于接受挑戰 ? If you are the right person, what are you waiting for？ Click the apply button now！