工作職責： 1、為客人有效率的登記入住； 2、為客人提供熱情周到的服務，回答客人的問題，提供信息。； 3、快速有效的退房手續(xù)，確保顧客滿意的離開； 4、了解酒店運營模式及程序； 5、保證向酒店內(nèi)部和外部客人提供高質(zhì)量的服務。 崗位要求: 1、具備1年以上國際酒店工作經(jīng)驗； 2、熟練前臺操作流程及Opera系統(tǒng)； 3、英文流利和本國語言； 4、出色的溝通技巧； 5、具備較強的賓客服務意識和專業(yè)技能。

崗位職責 1、通過訓練領(lǐng)導和激發(fā)團隊員工。 2、其他經(jīng)理不在的情況下，代替其他經(jīng)理和總經(jīng)理作為整個酒店的職責經(jīng)理。 3、積極地參加職業(yè)培訓，讓員工保持水平一致。 4、訓導團隊，提高員工水平，激勵他們完成目標。 5、確保員工手冊，相關(guān)勞動法，HR指南的一致性，如有違反，紀律處分。 6、根據(jù)酒店標準，進行每年一次的1：1的個人發(fā)展回顧，確保對員工進行公平客觀的描述，以便為員工提供繼續(xù)發(fā)展的平臺。 7、訓練和發(fā)展有潛力的員工，令其有更好的職業(yè)前景。 8、致力于酒店工作，為酒店發(fā)展提供建議，有創(chuàng)新精神，為顧客提供品質(zhì)服務。 9、負責新員工的培訓，使其盡快勝任工作，并告知酒店的要求。 10、及時有效的和賓客溝通，確保給顧客及時的答復。每個客人的投訴要求必須要在二十四小時內(nèi)解決。 11、登記客人，確保客人信息完整填寫并確認，按照酒店榮譽會員和飛行里程會員的要求服務和發(fā)展會員，同時確認付款方式。 12、將客人送至客房，介紹客房布局，確保行李及時遞送等。 13、采取必要行動，及時有效的處理顧客的不滿，適當?shù)臅r候告知其他賓客關(guān)系經(jīng)理。回訪客人，確保客人對解決方法滿意。 14、關(guān)注客戶信息和喜好，確保滿足客人的要求。15、作為接待VIP客人的酒店員工，要確保為客人提供人性化服務。 16、按照客人的預定或喜好安排房間，控制房間。 17、確保為會員顧客提供優(yōu)質(zhì)專業(yè)的服務，發(fā)展客人加入會員。 18、和銷售，預定和商業(yè)發(fā)展團隊共同為客人提供服務 19、及時準確的將客人的信息錄入公安報告系統(tǒng)。 20、遵循酒店品牌標準。 21、了解酒店周邊地區(qū)的最新信息，名勝，風景地等，為顧客提供方便。 22、確保前臺和其他部門間的溝通交流，特別是客房部，餐飲部等。 24、持酒店數(shù)據(jù)的準確，便于操作。維持前臺設(shè)備的正常運做和工作區(qū)域的清潔。 25、及時將信息傳遞至相關(guān)人員，確保尚未完成的事情移交至有關(guān)人員，讓賓客滿意。參加必要的會議并閱 崗位要求 1、保持和供應商的良好關(guān)系 2、保證向酒店內(nèi)部和外部客人提供高質(zhì)量的服務 3、維護酒店設(shè)施設(shè)備的正常運轉(zhuǎn) 4、保持工作環(huán)境整潔 5、達到綠色酒店的要求 6、編輯更新工作標準和程序

崗位職責 1.健全各種問訊資料。 2.掌握客房預訂情況，向部門經(jīng)理報告重要團體和客人的訂房情況，檢查VIP通知單的發(fā)送情況，負責VIP接待工作的落實。 3.處理前臺工作中的差錯，處理賓客有關(guān)投訴。 4.負責前臺財產(chǎn)、設(shè)備的使用管理和保養(yǎng)工作，及各類資料的收集、存檔及管理工作。 5.檢查每日的報表是否有誤，并及時糾正。 6.建立體質(zhì)良好的賓客關(guān)系，努力增加客房銷售。 崗位要求 1.有良好的團隊領(lǐng)導精神及執(zhí)行力。工作認真負責，作風正派。 2.熟練掌握前廳部工作的各個環(huán)節(jié)和程序。 3.身體健康，品貌端正，氣質(zhì)高雅。 4.掌握酒店管理基礎(chǔ)知識，善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。

Duties & Responsibilities： 職責義務： Attendant to hotel main entrance and Concierge counter to greet and assist guests at all times. 隨時在酒店主要入口和禮賓臺問候和協(xié)助客人。 Ensure the safe delivery of all hotel and guest items to the stipulated destinations and maintain proper hotel records of the delivery information according to hotel policy and procedures. 確保酒店和客人的所有物品安全送達指定地點，并遵循酒店政策與程序記錄存檔。 Well know City Insider Information and hotel information, familiar with and updated IFS promotion information, provide assistance and directions to all hotel patrons. 精通城市、購物中心和酒店信息，熟悉并更新IFS促銷信息，為酒店客人提供幫助和指引。 Carries out any other reasonable duties and responsibilities as assigned. 執(zhí)行分派的任何合理任務和額外職責。 Qualification： 任職資格： ? Good command of communication and coordination. 良好的人際關(guān)系和溝通技巧。 Flexibility and commitment to continuous learning. 能夠靈活處事，致力于不斷學習。

崗位職責 1.協(xié)助賓客提拉行李及行李寄存服務。 2.為有需要的賓客提供委托代辦服務。下雨天為賓客提供雨傘租借服務。 3.確保交班本上記錄的每一件事情都已經(jīng)落實。 4.確保所接收的行李和包裹的安全，并存放在合適的地方。 5.事先檢查所有抵達和離店團隊的分房名單。 6.記錄未完成的工作交給下一個班次。 7.管理行李房，確保行李房干凈、接收、存放行李和其他任何物品以及賓客的遺留物品的處理要按照正確的程序進行。 崗位要求 1、大專學歷或同等文化程度。 2、工作認真、作風細致、吃苦耐勞、反應靈活。 3、能進行英語日常會話，開展對客服務。

GE Assistant Hereat The Temple House, we don't do ordinary things. We thrive on the differentand the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you'renot just filling a role — you're owning it. We provide the training and thefreedom for you to flourish, with leaders who support and encourage you. Thedifference is you. Everyday is a fresh page in our collective story. Ready to join us at The Temple House? The Temple House celebrates Chengdu’s history and looks towardsthe future through inspired modern design and art. Our House is hidden amongstthe laneways of Taikoo Li Chengdu and set on former temple grounds, with 100intimate rooms and 42 serviced apartments, heritage courtyards, landscapedterraces and a subterranean oasis. It’s an urban sanctuary that surprises anddelights around every corner. Job Overview This role supports the Guest Experience team to create authenticand memorable experiences for our guests that distinguish us from other hotels.We prioritise our guests in every aspect of their journey with us. Those whoare passionate about meeting new people, making a spontaneous impression, andthink out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a GE Team Assistant is all about! Here's the quick lowdown on what you'll do day-to-day: ·???????Under the general direction of the GuestExperience Manager and within the limits of established Swire Hotels and localpolicies and procedures, oversees and directs all aspects of the guestrelations function to achieve the highest possible guest satisfaction to allguests and with specific responsibility for each guest’s arrival and departureexperience. ·???????To work in a multi-tasking environment and usingcommon sense to ensure all guests receive the best service in Chengdu and enjoytheir experience at The Temple House and at Taikoo Li. ·???????Ensure maximum guest satisfaction throughpersonal recognition and prompt cordial attention from arrival to departure. Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): ·???????Knowyour job and continue your self-development by self-directed learning andparticipation in company sponsored training programs. ·???????Effectiveinterpersonal skills team player. ·??????Excellentoral and written communication, in both Mandarin and English. Preferably inother languages as well. ·???????Happyoutgoing personality. ·???????Goaldriven personality, wants to grow and learn. ·???????Be open-minded and creative. The Cherries on Top (Nice-to-Haves): ·???????Local knowledge and ability to relate with allnationalities. ·???????Completed a Hospitality degree in a university,college or hotel school (Preferable). We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets youapart. If you feel a connection with what we stand for, we're eager to meetyou. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values alignwith your own? Is this the team you've been wanting to join? If your answer isa clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ·???????Be welcomed for thestylish you, if you got accessories, hair dyes or tattoos! ·???????Dine at our teamdining hall and save on meals! ·???????Enjoy COMPLIMENTARYroom nights at all of our hotels b’cause, who doesn’t love to travel? ·???????Join our wellnessprogramme and healthy pantry to elevate your mental and physical wellbeing! ·???????Enjoy an annual, paidWell-being Leave, a day for you to look after yourself, be healthy and behappy! ·???????Benefit fromcomprehensive medical and dental benefits, along with annual medical check-ups. ·???????Enjoy an appreciative& supportive culture that allows you to be your best self. ·???????Turn up in smartcasual attires and be as comfortable as you can at work! ·???????Speak up & putyour own ideas into actions. Think differently!

1.Utilizes interpersonal and communicationskills to lead, influence, and encourage others; advocates soundfinancial/business decision making; demonstrates honesty/integrity; leads byexample. 利用人際關(guān)系和有效的溝通技巧來引導、影響和鼓勵他人；倡導健全的財務/業(yè)務決策；以身作則表現(xiàn)出誠實/正直。 2.Encourages and builds mutual trust, respect,and cooperation among talents. 鼓勵和建立英才之間的相互信任、尊重和合作。 3.Supervises and manages talents. Manages allday-to-day operations. Understands talent positions well enough to performduties in employees' absence. 監(jiān)督和管理英才，管理所有日常運營。熟知英才的崗位職責，在他們?nèi)鼻跁r履行職責。 4.Establishes and maintains open,collaborative relationships with talents and ensures talents do the same withinthe team. 與英才建立和保持開放的協(xié)作關(guān)系，并確保英才在團隊內(nèi)部也能保持協(xié)作關(guān)系。 5.Rotate shift for 24 hours. 實行輪班制。 6.Support Welcome Desk whenever necessary. 在需要時，協(xié)助迎賓臺接待工作。 7.Manages day-to-day operations, ensuring thequality, standards and meeting the expectations of the customers on a dailybasis.? 管理日常運營，確保每天的服務質(zhì)量和標準達到客戶的期望。 8.Develops specific goals and plans toprioritize, organize, and accomplish work. 制定具體的目標和計劃，根據(jù)計劃優(yōu)化地組織工作以完成目標。 9.Handles complaints, settling disputes, andresolving grievances and conflicts, or otherwise negotiating with others. 處理投訴，解決糾紛，或與他人進行協(xié)商以解決不滿和沖突。 10.Strives to improve service performance. 努力改進服務表現(xiàn)。 11.Collaborates with the Director of Welcome onways to continually improve departmental service. 與迎賓部總監(jiān)合作尋找方法不斷改進部門的服務質(zhì)量。 12.Communicates a clear and consistent messageregarding the Whatever Whenever goals to produce desired results. 將迎賓部的期望目標清楚一致地傳達。 13.Participates in the development andimplementation of corrective action plans based on review of comment cards andguest satisfaction results. 以賓客意見和滿意度為基點，參與開發(fā)和實施正確的行動計劃。 14.Emphasizes guest satisfaction during alldepartmental meetings and focuses on continuous improvement. 在所有部門會議期間強調(diào)客人滿意度的重要性，并專注于持續(xù)的改進。 15.Collaborates with the Director of Welcome onways to continually improve departmental service. 與迎賓部總監(jiān)合作尋找方法不斷改進部門的服務質(zhì)量。 16.Communicates a clear and consistent messageregarding the Whatever Whenever goals to produce desired results. 將迎賓部的期望目標清楚一致地傳達。 17.Participates in the development andimplementation of corrective action plans based on review of comment cards andguest satisfaction results. 以賓客意見和滿意度為基點，參與開發(fā)和實施正確的行動計劃。 18.Emphasizes guest satisfaction during alldepartmental meetings and focuses on continuous improvement. 在所有部門會議期間強調(diào)客人滿意度的重要性，并專注于持續(xù)的改進。

崗位職責： 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2.查看交班記錄，了解上一班的移交事項，并負責處理。 3.熟悉預訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動。 4.熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟效益。 5.熟練總臺各項專業(yè)業(yè)務和技能，搞好對客服務。 6.熟練掌握店內(nèi)外信息，提供準確的問訊服務。 7.負責為下榻酒店的賓客辦理入住登記手續(xù)。 8.負責客房鑰匙的管理和發(fā)放工作并嚴格遵守驗證制度。 9.制作有關(guān)報表，為其它部門提供準確的接待信息。 崗位要求： 1.大專以上文化程度，英語熟練。 2.性格開朗、頭腦靈活、工作踏實，具有較強的服務意識、推銷意識和責任感。 3.熟悉Opera，通曉酒店各項對客政策、設(shè)施設(shè)備及服務種類以及總臺工作程度和規(guī)范。 4.相貌端正，身體健康。

崗位職責 1、通過訓練領(lǐng)導和激發(fā)團隊員工。 2、其他經(jīng)理不在的情況下，代替其他經(jīng)理和總經(jīng)理作為整個酒店的職責經(jīng)理。 3、積極地參加職業(yè)培訓，讓員工保持水平一致。 4、訓導團隊，提高員工水平，激勵他們完成目標。 5、訓練和發(fā)展有潛力的員工，令其有更好的職業(yè)前景。 6、致力于酒店工作，為酒店發(fā)展提供建議，有創(chuàng)新精神，為顧客提供品質(zhì)服務。 7、負責新員工的培訓，使其盡快勝任工作，并告知酒店的要求。 8、及時有效的和賓客溝通，確保給顧客及時的答復。每個客人的投訴要求必須要在二十四小時內(nèi)解決 9、將客人送至客房，介紹客房布局，確保行李及時遞送等。 10、采取必要行動，及時有效的處理顧客的不滿，適當?shù)臅r候告知其他賓客關(guān)系經(jīng)理。回訪客人，確保客人對解決方法滿意。 11、關(guān)注客戶信息和喜好，確保滿足客人的要求。 12、作為接待VIP客人的酒店員工，要確保為客人提供人性化服務。 13、按照客人的預定或喜好安排房間，控制房間。 14、確保為會員顧客提供優(yōu)質(zhì)專業(yè)的服務，發(fā)展客人加入會員。 15、和銷售，預定和商業(yè)發(fā)展團隊共同為客人提供服務 16、及時準確的將客人的信息錄入公安報告系統(tǒng)。 17、遵循酒店品牌標準。 18、了解酒店周邊地區(qū)的最新信息，名勝，風景地等，為顧客提供方便。 19、確保前臺和其他部門間的溝通交流，特別是客房部，餐飲部等 20、及時將信息傳遞至相關(guān)人員，確保尚未完成的事情移交至有關(guān)人員，讓賓客滿意。 崗位要求 1、身高：男175cm以上，女165cm以上 2、保證向酒店內(nèi)部和外部客人提供高質(zhì)量的服務 3、維護酒店設(shè)施設(shè)備的正常運轉(zhuǎn) 4、保持工作環(huán)境整 5、編輯更新工作標準和程序

崗位職責 1.為賓客提供專業(yè)，友好，高效，熱情的電話叫早服務； 2.掌握每日抵電賓客名單，特別是重要賓客和回頭客，了解他們的特殊要求； 3.負責及時準確的將賓客的留言輸入系統(tǒng)中； 4.確保所有賓客的詢問和要求，都得到專業(yè)的幫助和熱情友好的態(tài)度； 5.確保所有電話的轉(zhuǎn)接是按專業(yè)標準，并且有禮貌； 6.熟知酒店所能提供給賓客和來訪者的服務和設(shè)施； 7.了解酒店的餐廳及營業(yè)時間和經(jīng)營范圍。 崗位要求 1.大專及以上學歷，有一定的英語基礎(chǔ)； 2.說話口齒清楚，音質(zhì)優(yōu)美，反應敏捷； 3.能適應倒班工作。

崗位職責： 1.掌握當日客情及餐飲活動； 2.參與各項前臺的工作，發(fā)現(xiàn)并上報工作中出現(xiàn)的問題； 3.掌握當天到店及離店的重要賓客，回頭賓客； 4.在賓客到店之前準備好登記表、鑰匙卡等以確保入住手續(xù)方便、快捷； 5.與住店賓客保持良好溝通以了解賓客之喜惡（喜好），協(xié)助賓客解決疑難事宜； 6.做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進措施與向上級反映； 7.在前臺及大堂接待及迎送住離店的賓客； 8.協(xié)助賓客辦理登記入住及離店手續(xù)。 崗位要求： 1.有良好英文溝通能力； 2.具有良好的服務意識，團隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應變能力； 3.注重細節(jié)，工作有責任心，敢于承擔責任，執(zhí)行力較強； 4.有上進心和良好的學習能力和抗壓能力。

MAJOR RESPONSIBILITIES 職責概要： Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided.? Represents hotel management in resolving any guest or hotel related situation.? Manages the flow of questions and directs guests within the lobby.? Serves as Guest Relations Manager and handles the tracking of service issues. 作為酒店經(jīng)理需盡職盡責，須監(jiān)管酒店的運營情況，提供高品質(zhì)服務。代表酒店管理層解決客戶或酒店相關(guān)事宜。解答問題，在大廳里引領(lǐng)客人。作為客戶關(guān)系經(jīng)理，處理服務中遇到的糾紛。 SPECIFIC DUTIES 工作任務： 1.?Reports to Front Office Manager. 向前廳部經(jīng)理匯報工作 2 .?? Well versed on all Brand Standard requirements for Front Office and related areas. 遵守前廳部及相關(guān)部門的工作行為準則 3. Directly responsible for front desk supervisors, front desk clerks, rooms controllers, lobby greeters to strive towards total guest satisfaction. 直接負責前臺主管、前臺接待、房控員及大堂接待，從而提高服務質(zhì)量，使客人滿意 4.?Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations. Needs to be able to perform in all front of house functions. 確保所有員工都遵守酒店的政策、標準、流程及準則。需能夠履行所有職責 5.?Responsible for hiring, training and development of all associates working for the guest relations area. 負責客戶關(guān)系區(qū)域里員工的招聘、培訓、及員工職業(yè)發(fā)展 6.?Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction. 作為安排和組織客人入住的關(guān)鍵人物，需給員工做出榜樣，確保服務質(zhì)量達到酒店的品牌標準。在所帶領(lǐng)的團隊中，營造出熱情、專業(yè)款待客人的氛圍，以確保客人能夠滿意。 7.?Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation. 對當?shù)赜谐浞值牧私猓貏e是要清楚當?shù)氐奈幕v史名勝，及它們的所在地和營業(yè)時間 8.?Be sure to spend time in public areas during busy time in order to take care of guest requests. 為了照顧到客戶的需求，在繁忙時也要花時間顧及公關(guān)方面 9.?Responsible for the smooth, efficient and professional operation of all front office areas. Ensure good communications among departments. 確保前廳區(qū)域的工作能夠順利、高效、專業(yè)地運作。確保各部門間的良好溝通 10.?Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate. 確保能夠遵守所有的規(guī)章流程和法規(guī)。定期管理審計帳目，如果出現(xiàn)什么不合法的現(xiàn)象要與會計及時溝通，適合的時候也可以與領(lǐng)導及顧問聯(lián)系 11.?Ensure proper check-in/ out procedure are followed. Strictly follows bank-out procedures and cash handling procedures. Be familiar with sales strategy, ensure No Further Rate guarantee 很好地遵循登記入住及退房流程。嚴格遵守銀行支取流程和現(xiàn)金處理流程。熟悉銷售策略，確保“最優(yōu)惠價格保證”

To serve as the main point of contact for all guest requests and needs.? Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution.? The agent must exhibit courteous hospitality at all times and fully own the guest issue. When in communication with the guest, the agent must be proactive in every area including offering additional services.? Most importantly, the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result. 作為處理所有客人需求的主要服務中心。接線員的主要職責是按規(guī)定接聽電話，記錄客人的要求然后盡快完成。接線員在處理客人要求的過程中須始終保持禮貌的態(tài)度。在與客人交流的過程中，接線員須積極對待并提供更進一步的服務。作為接線員，最重要的是須通過協(xié)調(diào)后給客人以答復，并且后續(xù)跟進以確保客人對處理結(jié)果滿意。