COMPANYPROFILE Value Retail is thecreator and operator of The Bicester Village Shopping Collection – with 12 luxury shopping destinations in Europe, U.S. and China, home to more than 1,200boutiques of the world's leading luxury fashion and lifestyle brands, offeringexceptional savings all year round. What sets us apart: ADistinctive Fashion Experience.? If youhave what it takes to create something extraordinary every day, then look nofurther – this is where you need to be!?At Value Retail China, we all share the same ambition: to createextraordinary experiences for our guests, brand partners and colleagues.? We are entrepreneurs at heart, passionateabout what we do, and we never take no for an answer. ? POSITIONSUMMARY The (Senior)Ambassador is responsible for establishing a warm, welcoming and professional atmosphere forall our guests, members, executives and staff at all times. Located at Guest Welcome Centre, and all public areas, Ambassador provides exceptional serviceand works as a true representative of village hospitality. ? KEYRESPONSIBILITIES The Guest Welcome Centre (Senior)Ambassador mustdemonstrate an inherent understanding of guest needs and deliver excellentstandards in service and hospitality, which surpass guest aspirations, makingit special right from the start. The Guest Experience Team is predominantly focused on providinga “World Class VIP” welcome to Suzhou Village to encourage our guests to “discover us, shop with us, recommend us and return to us”. The?team has a specific emphasis on: ·??????The Ultimate Hospitality Experience ·??????Promoting a range ofinnovative and efficient “concierge style services” including valetparking and Handsfree Shopping. ·??????Problem solving forguest and demonstrate guest oriented service at high standard. ·?????? Engage withHigh-Net-Worth guests to understand their needs and establish personalrelations for individual personalized service. ·?????? Being luxury ambassadors for hospitality,guest services & Value Retail SKILLS AND QUALIFICATIONS REQUIRED ·????????Proventrack record of exemplary success in a Host, Customer/Guest Services or Tourismrole within a premium or luxury environment (which might include Hotel,Tourism, Retail, Events sectors). ·????????Intuitiveand able to prioritise and adapt effectively. ·????????Goodinterpersonal skills, be able to deal with international guests, with impact& influence. ·????????Akeen interest in the leisure and retail industry. ·????????Computerliterate and fully conversant in the full suite of Microsoft OfficeApplications including Outlook. ·????????Internationallanguages are highly desirable, in particular English and/or other languages ordialect. ? 職位摘要 (資深)迎賓大使負(fù)責(zé)在任何時候?yàn)槲覀兊乃锌腿恕⒊蓡T和工作人員營造一種熱情、歡迎和專業(yè)的氛圍。 主要職責(zé) 客戶體驗(yàn)團(tuán)隊(duì)主要致力于為蘇州村提供“世界級VIP”歡迎，鼓勵我們的客人“發(fā)現(xiàn)我們，與我們一起購物，推薦我們，并給我們反饋”。該團(tuán)隊(duì)特別強(qiáng)調(diào)： · 極致的酒店體驗(yàn) · 推廣一系列創(chuàng)新高效的“禮賓式服務(wù)”，包括代客泊車和免提購物。 · 為客人解決問題，并以高標(biāo)準(zhǔn)展示以客人為中心的服務(wù)。 · 與高凈值客人接觸，了解他們的需求，建立個人關(guān)系，提供個性化服務(wù)。 · 成為賓客服務(wù)和零售的奢侈品大使 所需技能和資格 · 在高級或豪華環(huán)境中（包括但不限于酒店、旅游、零售行業(yè)），在接待、客戶/客人服務(wù)或旅游方面取得了卓越成功的記錄。 · 直觀，能夠有效地進(jìn)行優(yōu)先級排序和調(diào)整。 · 良好的人際交往能力，能與國際客人打交道，有影響力。 · 對休閑和零售業(yè)的濃厚興趣。 · 精通計算機(jī)，熟悉包括Outlook在內(nèi)的全套Microsoft Office應(yīng)用程序。 · 英語或其他語言或方言。

作為“比斯特購物村系列”在中國的第一位成員，比斯特蘇州購物村坐落于詩意盎然、歷史悠久的蘇州陽澄湖畔。 隸屬于唯泰集團(tuán)旗下的“比斯特購物村系列”-11家購物村遍布?xì)W洲和中國。目前，比斯特蘇州購物村匯聚了近190家國際知名品牌，為來訪顧客帶來無與倫比的奢侈品購物及休閑體驗(yàn)。隨著更多國際品牌的入駐，我們誠邀您的加入 ? 招聘崗位：迎賓大使 崗位職責(zé)： 比斯特蘇州精品購物村迎賓中心迎賓大使必須秉承優(yōu)秀的服務(wù)標(biāo)準(zhǔn)并提供超越客人期望的服務(wù)，以確保顧客有難忘的體驗(yàn)。迎賓中心團(tuán)隊(duì)主要是專注于向顧客提供“世界級貴賓”體驗(yàn)，并讓顧客感受精彩難忘的購物體驗(yàn),向人們推薦我們以及成為常客。我們最為關(guān)注的是： - 體驗(yàn)我們精彩難忘的好客服務(wù)； - 促進(jìn)并開創(chuàng)高效的“禮賓式服務(wù)”,包括貴賓級購物免提服務(wù)，貴賓休息室，導(dǎo)購大使，等； - 促進(jìn)周邊地區(qū)和社區(qū)成為我們的合作伙伴； - 以殷勤的服務(wù)理念款待客人，詮釋奢華的感受。 ? 崗位要求： - 形象端正，氣質(zhì)佳，條理性強(qiáng)，適應(yīng)性強(qiáng)，效率高 - 有服務(wù)行業(yè)相關(guān)經(jīng)驗(yàn)優(yōu)先，有酒店工作經(jīng)驗(yàn)，行政酒廊經(jīng)驗(yàn)及酒店管理經(jīng)驗(yàn)優(yōu)先 - 大專以上學(xué)歷，在校生可實(shí)習(xí)，專業(yè)不限于酒店管理；旅游管理，優(yōu)秀者會提供轉(zhuǎn)正機(jī)會 - 優(yōu)秀的人際交往能力,特別是在接待外籍客人,注重感染和影響力 - 深入了解國際奢侈品客戶和他們的文化規(guī)范和價值觀 - 對休閑度假及旅游業(yè)非常感興趣 - 熟練的電腦操作技能， 能使用Microsoft Office的各種軟件包括Outlook. - 日常英語會話。