崗位描述： 1. Assists the Executive Housekeeper with the planning, organization and supervision of the cleaning and maintenance of the floors. 協(xié)助行政管家做好樓層的計劃、組織、監(jiān)督清潔維護(hù)工作。 2.Work closely with the Reception to ensure correct room status at all times. 與前臺接待密切合作，時刻確保正確的房態(tài)信息。 3. Assist in Housekeeping operations. Coach talents and provide assistance when necessary. 協(xié)助管理客房運(yùn)營，分配和監(jiān)督員工的工作并在需要時提供幫助。 4.Ensures that consumption of guest supplies is under control. 確保客用品的消耗得到合理的監(jiān)督。 5.Ensure proper handling of Lost and Found. 確保恰當(dāng)?shù)奶幚砜腿说氖锱c招領(lǐng)。 6. Assists in preparing monthly forecast for Housekeeping department. 幫助準(zhǔn)備每個月的客房部報表。 7.Check guestroom to ensure cleanliness up to the standard set up by the hotel. 檢查所有客房，重要客人的房間以及重要客人的到達(dá)，以及常住客人的房間衛(wèi)生。 8.Well handling guest requests and complaints.  采用正確的方式處理客人的要求和投訴。