To administer the day to day operations of the restaurant outlet in such a manner as to maximize revenues and minimize costs with particular attention to complete guest satisfaction, associate welfare, and profit margins. 負(fù)責(zé)餐廳每天的運營，努力降低成本、提高收入、特別是要使顧客滿意、員工滿意和利潤達(dá)標(biāo)。 SPECIFIC DUTIES 工作任務(wù)： 1. MANAGING DAY-TO –DAY OPERATIONS 日常運營管理 Supervises and manages employees. Manages allday-to-day operations. Understands employee positions well enough to performduties in employees' absence.監(jiān)督和管理員工。管理所有日常操作。充分了解不同員工的崗位職責(zé)，當(dāng)員工缺席時及時做出相應(yīng)的安排。 Maintains service and sanitation standards inrestaurant, bar/lounge and room service areas.維護(hù)餐廳、吧臺和客房送餐等區(qū)域的服務(wù)和衛(wèi)生標(biāo)準(zhǔn)。 Reviews staffing levels to ensure that guestservice, operational needs and financial objectives are met.人員編制進(jìn)行復(fù)查,以確保客人服務(wù),滿足業(yè)務(wù)需求和財務(wù)目標(biāo)。2. LEADING FOOD ANDBEVERAGE TEAM 領(lǐng)導(dǎo)團(tuán)隊 Utilizes interpersonal and communicationskills to lead, influence, and encourage others; advocates soundfinancial/business decision making; demonstrates honesty/integrity; leads byexample.利用人際關(guān)系和溝通技巧來領(lǐng)導(dǎo)、影響和鼓勵其他人;提倡健全的財務(wù)/業(yè)務(wù)決策;體現(xiàn)誠實/完整性;領(lǐng)導(dǎo)以身作則。 Encourages and builds mutual trust, respect,and cooperation among team members.鼓勵和建立相互信任,尊重,注重團(tuán)隊成員之間的合作。

崗位職責(zé)： 1、負(fù)責(zé)全日制餐廳（中式快餐，自助拿餐，自主收銀結(jié)賬）整體的餐廳運營管理；坐落于云頂滑雪場景區(qū)內(nèi)，有明顯的淡旺季，夏季淡季，冬天旺季。 2、負(fù)責(zé)餐廳人員服務(wù)技能培訓(xùn)、人工成本核算、餐廳及網(wǎng)紅產(chǎn)品營銷等。 3、發(fā)展良好的賓客關(guān)系，滿足賓客特殊需求，處理各類賓客投訴。 4、制定、推行和監(jiān)督本部門的各項管理制度。 任職要求： 1、有5年以上的酒店餐廳管理經(jīng)驗，掌握餐飲各部門的崗位職責(zé)和工作程序。 2、具有強(qiáng)烈的事業(yè)心和責(zé)任感及高尚的職業(yè)道德。 3、身體健康，儀表端莊大方，氣質(zhì)高雅。 4、能夠根據(jù)市場變化和客人的需求，及時調(diào)整餐飲經(jīng)營策略，善于組織和開展各種食品展銷活動。 5、具有酒店預(yù)算管理知識，能編制餐飲預(yù)算。

【崗位職責(zé)】 1、全面負(fù)責(zé)餐飲門店的日常運營管理，包括人員排班、服務(wù)標(biāo)準(zhǔn)執(zhí)行、成本控制、營業(yè)額目標(biāo)達(dá)成、線上運營等； 2、制定并落實門店運營計劃，優(yōu)化工作流程，提升服務(wù)效率與顧客滿意度； 3、監(jiān)督食品衛(wèi)生安全及門店環(huán)境管理，確保符合國家相關(guān)法規(guī)及公司標(biāo)準(zhǔn)； 4、負(fù)責(zé)門店員工培訓(xùn)、績效考核及團(tuán)隊建設(shè)，提升員工專業(yè)技能與服務(wù)意識； 5、分析經(jīng)營數(shù)據(jù)，提出改進(jìn)方案，推動門店業(yè)績持續(xù)增長； 6、處理顧客投訴及突發(fā)事件，維護(hù)門店品牌形象； 7、協(xié)調(diào)與景區(qū)其他部門的合作，配合景區(qū)整體運營需求。 【崗位要求】 1、具備餐飲行業(yè)管理經(jīng)驗，熟悉門店運營全流程，3年以上同崗位經(jīng)驗； 2、較強(qiáng)的團(tuán)隊管理能力，能有效調(diào)動員工積極性，打造高效服務(wù)團(tuán)隊； 3、精通成本控制及利潤分析，具備數(shù)據(jù)敏感性和經(jīng)營優(yōu)化意識； 4、良好的溝通協(xié)調(diào)能力，能靈活應(yīng)對突發(fā)情況； 5、工作責(zé)任心強(qiáng)，適應(yīng)景區(qū)彈性工作時間及節(jié)假日高峰運營節(jié)奏； 6、對餐飲服務(wù)品質(zhì)有高標(biāo)準(zhǔn)要求，注重細(xì)節(jié)管理。

崗位職責(zé) 1.負(fù)責(zé)中餐廳，落實各個時期的工作任務(wù)。 2.制定中餐廳服務(wù)工作規(guī)范及工作制度并確保實施。 3.協(xié)助餐飲部經(jīng)理制定各項餐飲推銷計劃與策略。 4.監(jiān)督員工按照規(guī)范標(biāo)準(zhǔn)對客服務(wù)，對員工進(jìn)行績效評估，實施獎懲制度。 5.處理賓客的投訴，不斷改善服務(wù)質(zhì)量。 6.抓好設(shè)備設(shè)施的維修保養(yǎng)，嚴(yán)格物資管理制度，做好餐廳安全和防火工作。 7.根據(jù)季節(jié)差異、客源情況為廚房制定特色菜單提供建議。 任職資格及福利待遇 1.精通中餐的業(yè)務(wù)知識，熟練掌握中餐的技能技巧； 2.具有較強(qiáng)的社會活動能力、組織領(lǐng)導(dǎo)工作能力和實際工作能力；善于調(diào)動中餐部各級管理人員的積極性； 3.具有食品原料學(xué)、烹調(diào)學(xué)、食品營養(yǎng)衛(wèi)生和粵菜管理等方面的專業(yè)知識熟悉中餐食品原材料采購、儲藏和廚房生產(chǎn)、中餐廳服務(wù)全過程，善于安排各個環(huán)節(jié)的工作，能保證中餐管理的協(xié)調(diào)發(fā)展； 4.具有中餐食品原材料加工、中餐成本核算方面的知識。掌握各種產(chǎn)品配方 ,各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗； 5.法定節(jié)假日補(bǔ)貼+五險一金保險福利+雙休制； 6.免費食宿+免費班車+免費員工娛樂設(shè)施&項目； 7.有專業(yè)的鍛煉平臺和發(fā)展上升機(jī)會。 咨詢電話/微信：15001359203

1、全面負(fù)責(zé)餐飲門店從籌備到開業(yè)的全過程管理，與品牌總部緊密合作，跟進(jìn)包括空間規(guī)劃、裝修等工作，確保最終呈現(xiàn)符合品牌形象與理念。 2、負(fù)責(zé)確定餐廳的經(jīng)營政策，組織制定、復(fù)盤調(diào)整餐廳的短期工作計劃和長期發(fā)展計劃。 3、根據(jù)餐廳的核心表達(dá)衍生出相應(yīng)匹配的消費場景，運用運營手段完成相應(yīng)的配套流程 4、根據(jù)市場需求來制訂包含成本管理，消費結(jié)構(gòu)，定價策略等一系列的相應(yīng)的財務(wù)分析及預(yù)算，完成制定業(yè)績指標(biāo)。 5、負(fù)責(zé)組建一支高效、專業(yè)的餐飲團(tuán)隊，包括外場、吧臺、后廚等。制定并實施全面的培訓(xùn)計劃，提升團(tuán)隊成員的專業(yè)技能和服務(wù)水平，確保他們能夠為顧客提供卓越的餐飲體驗。 6、負(fù)責(zé)門店員工的任用及管理培養(yǎng)以及發(fā)展，定期對員工進(jìn)行績效評估 7、負(fù)責(zé)門店人才培養(yǎng)工作的組織和實施，以餐廳核心理念為服務(wù)，使員工匹配相應(yīng)的各類技能，經(jīng)驗以及工作狀態(tài)。 8、 與品牌方合作，制定并執(zhí)行門店的市場營銷策略，提升品牌形象，吸引并維護(hù)高端客戶群體。 9、建立并優(yōu)化門店的標(biāo)準(zhǔn)操作程序（SOP），確保服務(wù)品質(zhì)與運營效率達(dá)到國際高端標(biāo)準(zhǔn)。 10、配合主廚進(jìn)行新品研發(fā)，制定調(diào)整的產(chǎn)品價格，并組織實施各項銷售活動。 11、負(fù)責(zé)門店安全和飲食衛(wèi)生工作，組織培訓(xùn)及監(jiān)督檢查工作，徹底杜絕安全隱患。 12、其他領(lǐng)導(dǎo)安排的工作。

作為餐飲部的營業(yè)主管和市場專家，確保所有餐廳和宴會依照酒店標(biāo)準(zhǔn)成功運作，并獨立實現(xiàn)盈利目標(biāo)。 To function as the Business Manager and MarketingSpecialist for the Food and Beverage Department, and to ensure that all theoutlets and banquets operate successfully,?in accordance with the standard ofthe hotel and are individually profitable.? 與競爭酒店、商業(yè)伙伴和其他組織的相關(guān)代表保持專業(yè)的關(guān)系來往。 Maintainsstrong, professional relationship with the relevant representatives fromcompetitor hotels, business partners and other organisations. 根據(jù)行業(yè)、公司和酒店對于餐飲部職能要求的變化做出反應(yīng)。 Respondsto changes in the Food and Beverage function as dictated by the industry,company and hotel. 確保貫徹執(zhí)行酒店最基本的品牌標(biāo)準(zhǔn)，并適當(dāng)?shù)貓?zhí)行品牌的選擇性標(biāo)準(zhǔn)。 Ensures that all company minimum brandstandards have been implemented, and that optional brand standards have beenimplemented where appropriate. 監(jiān)督所有營運情況，尤其在生意高峰期，和各個部門經(jīng)理共同靈活調(diào)整必要之處。 Monitorsall operations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary. 執(zhí)行分派的任何合理任務(wù)和額外職責(zé)。 Carries out any other reasonable dutiesand responsibilities as assigned.

工作內(nèi)容： 1. 全面負(fù)責(zé)會所的服務(wù)管理和運營，包括制定并實施會所服務(wù)標(biāo)準(zhǔn)，確保會所的安全和舒適； 2. 組織和協(xié)調(diào)各崗位的工作，提高服務(wù)質(zhì)量和效率； 3. 制定并更新會所服務(wù)標(biāo)準(zhǔn)，以提高客戶滿意度； 4. 制定會所所涉及場所服務(wù)培訓(xùn)方案并實施； 5. 其他工作。 任職要求： 1. 5年及以上會所/餐飲服務(wù)管理工作經(jīng)驗，專科以上學(xué)歷； 2. 熟悉會所服務(wù)流程和規(guī)范，具備一定的物業(yè)管理經(jīng)驗； 3. 具備較強(qiáng)的組織和協(xié)調(diào)能力，善于處理各種突發(fā)事件； 4. 具備一定的危機(jī)公關(guān)能力，能夠妥善處理投訴和糾紛； 5. 具備良好的溝通能力和服務(wù)意識，始終以客戶需求為導(dǎo)向。 工作地點：北京市朝陽區(qū)東三環(huán)亮馬橋

工作內(nèi)容： 1. 全面負(fù)責(zé)會所的服務(wù)管理和運營，包括制定并實施會所服務(wù)標(biāo)準(zhǔn)，確保會所的安全和舒適； 2. 組織和協(xié)調(diào)各崗位的工作，提高服務(wù)質(zhì)量和效率； 3. 制定并更新會所服務(wù)標(biāo)準(zhǔn)，以提高客戶滿意度； 4. 制定會所所涉及場所服務(wù)培訓(xùn)方案并實施； 5. 其他工作。 任職要求： 1. 5年及以上會所/餐飲服務(wù)管理工作經(jīng)驗，專科以上學(xué)歷； 2. 熟悉會所服務(wù)流程和規(guī)范，具備一定的物業(yè)管理經(jīng)驗； 3. 具備較強(qiáng)的組織和協(xié)調(diào)能力，善于處理各種突發(fā)事件； 4. 具備一定的危機(jī)公關(guān)能力，能夠妥善處理投訴和糾紛； 5. 具備良好的溝通能力和服務(wù)意識，始終以客戶需求為導(dǎo)向。 工作地點：北京市朝陽區(qū)東三環(huán)亮馬橋

Primary Responsibilities 主要職責(zé) ?Ensure that your team delivers quality services, both in the production of customer service at all points of sale in the hotel. ?Ensure the correct operation of the various services in your department. ?Effective leadership of all department managers. ?Motivate and create a team spirit in all sections of the Food and Beverage. ?Ensure that the profitability of your department is consistent. ?Ensure that the health and safety regulations are complied with and applied in the department, especially HACCP standards. ?Ensure that there is compliance with the work legislation in Food and Beverage departments. ?保證團(tuán)隊的服務(wù)質(zhì)量及對客人展示酒店產(chǎn)品銷售的機(jī)遇； ?保證分部門的正確運作和不同風(fēng)格服務(wù)； ?有效的領(lǐng)導(dǎo)分部門經(jīng)理； ?在餐飲部每一個小分部，激勵并創(chuàng)造團(tuán)隊精神； ?保證各個分部門的持續(xù)性盈利； ?保證各個分部執(zhí)行健康安全政策，特別是HACCP標(biāo)準(zhǔn)； ?保證餐飲部的工作與相關(guān)要求一致。 Knowledge and Experience 知識和經(jīng)驗 ?Proficient in English conversation; ?Working experience in international five-star hotel is preferred; ?Master the knowledge of tourism marketing, sales, sociology and hotel management; ?Strong social activity ability, organizational leadership and practical work ability; ?熟練的英文會話能力； ?國際聯(lián)號五星級酒店工作經(jīng)歷優(yōu)先； ?掌握旅游市場學(xué)、銷售學(xué)、社會學(xué)和酒店管理學(xué)知識； ?較強(qiáng)的社會活動能力，組織領(lǐng)導(dǎo)力和實際工作能力。

Main Duties Administration §? Ensures that the Foodand Beverage activities are aligned with the respective Corporate Strategy, andthat the Hotel Actions have been implemented where appropriate. §? Oversees thepreparation and update of individual Departmental Operations Manuals. §? Conducts regulardivisional communications meetings and ensures that departmental briefings andmeetings are effective and conducted as necessary. CustomerService §? Ensures that all associatesdeliver the brand promise and provide exceptional guest service at all times. §? Ensures that associatesalso provide excellent service to internal customers in other departments asappropriate. §? Spends time in publicareas observing associate-guest interaction and talking with guests, workingthrough Heads of Department to coach associates in guest service skills asnecessary. §? Handles all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily. §? Maintains positiveguest and colleague interactions with good working relationships. Financial §? Maximises associateproductivity through the use of multi-skilling, multi-tasking and flexiblescheduling to meet the financial goals of the business as well as theexpectations of the guests. §? Ensures that eachprofit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximisingprofit while delivering on the brand promise. §? Ensures that each costcentre (e.g. Stewarding) operates with the lowest possible cost structure whilealso delivering on the brand promise to the guest. §? Coordinates thepreparation of the Annual Business Plan for Food and Beverage. §? Analyses businessperformance strategically to facilitate accurate and meaningful forecasting,involving the respective Heads of Department as appropriate. §? Manages costsproactively based on key performance indicators, working through the respectiveHeads of Department as appropriate. §? Ensures that allhotel, company and local rules, policies and regulations relating to financialrecord keeping, money handling and licensing are adhered to, including thetimely and accurate reporting of financial information §? Assists in theinventory management and ongoing maintenance of hotel operating equipment andother assets. §? Participates in weeklyyield and revenue management meetings actively, overseeing the appropriatepricing structures to maximise yield and overall profits in Outlets andBanquets. Marketing §? Prepares, utilises andupdates an Annual Marketing Plan, broken down as necessary by department. §? Evaluates local,national and international market trends, vendors and other hotel/restaurantoperations constantly to make sure that the hotel’s own operations remaincompetitive and cutting edge. §? Encourages Heads ofDepartment to look for Marketing and Public Relations opportunities to increaseawareness and ultimately business. Operational §? Ensures that allcompany minimum brand standards have been implemented, and that optional brandstandards have been implemented where appropriate. §? Monitors alloperations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary. §? Ensures that allTouches of Hyatt and the Food and Beverage Top 20 are implemented. §? Provides feedback onthe results of the Consumer Audit and ensures that the relevant changes areimplemented. Operational (continued) §? Works closely withother Leadership Committee members in a supportive and flexible manner,focusing on the overall success of the hotel and the satisfaction of hotelguests. §? Ensures that Food andBeverage associates work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”. §? Ensures that all associatesare up to date with the availability of seasonal and new products on themarket. §? Tastes and monitorsthe food and beverage products served throughout the operation, providingfeedback where appropriate. Personnel §? Oversees and assistsin the recruitment and selection of all Food and Beverage associates.?? Ensures that Heads of Department followhotel guidelines when recruiting and use a competency-based approach toselecting their associates. §? Oversees thepunctuality and appearance of all Food and Beverage associates, making surethat they wear the correct uniform and maintain a high standard of personalappearance and hygiene, according to the hotel and department’s groomingstandards. §? Maximises theeffectiveness of Heads of Department by developing each of their skills andabilities through the appropriate training, coaching, and/or mentoring. §? Conducts annualPerformance Development Discussions with Heads of Department and supports themin their professional development goals.?Ensures that they in turn conduct annual Performance DevelopmentDiscussions with their associates. §? Ensures that each Headof Department plans and implements effective training programmes for their associatesin coordination with the Training Manager and their Departmental Trainers. §? Encourages associatesto be creative and innovative, challenging and recognising them for theircontribution to the success of the operation. §? Supports theimplementation of The People Philosophy, demonstrating and reinforcing Hyatt’sValues and Culture Characteristics. §? Ensures that all associateshave a complete understanding of and adhere to associate rules and regulations. §? Ensures that associatesfollow all hotel, company and local rules, policies and regulations relating tofire and hazard safety, and security. §? Feedback the resultsof the Associate Opinion Survey and ensures that the relevant changes areimplemented. Other Duties §? Is knowledgeable instatutory legislation in associate and industrial relations. §? Understands andstrictly adheres to Rules and Regulations established in the Associate Handbookand the Hotel’s policies concerning fire, hygiene and health and safety. §? Ensures high standardsof personal presentation and grooming. §? Maintains strong,professional relationship with the relevant representatives from competitorhotels, business partners and other organisations. §? Responds to changes inthe Food and Beverage function as dictated by the industry, company and hotel. §? Attends trainingsessions and meetings as and when required. §? Carries out any otherreasonable duties and responsibilities as assigned.

餐飲總監(jiān)作為酒店行政委員團(tuán)隊一員共同為酒店做出關(guān)鍵性戰(zhàn)略以及運營決策。主要負(fù)責(zé)餐飲運營包括所有餐廳，廚房，酒吧以及酒廊，宴會，送餐服務(wù)及酒吧。 The Director of Food and Beverage formspart of the Hotel Excom team who collectively make key strategic and operationaldecisions for the Hotel. The Director manages the Food & Beverage Operationwhich includes all restaurants, kitchens, bars & lounges, banqueting, roomservice and private bars. The primary responsibilities for this position are toensure our guests receive the highest level of food quality and service, manageand develop a team, devise and monitor an annual budget, manage labor controland operating expenses and develop relationships with key suppliers andindustry associates. 職責(zé)義務(wù)： Duties & Responsibilities: 1.始終提供專業(yè)的，良好的服務(wù)。 Consistently offer professional, friendly andengaging service. 2.領(lǐng)導(dǎo)管理餐飲部門每天的運營，確保所有服務(wù)達(dá)到標(biāo)準(zhǔn)。 Lead and manage the day to day operations ofthe Food & Beverage Division ensuring all service standards are followed. 3.制定新的促銷，菜單以及革新理念；創(chuàng)造一個滿意的美食目的地提供給酒店以及外來客人。 Drive innovative promotions, menus andconcepts; creating a F&B destination of choice for both Hotel and externalguests. 4.領(lǐng)導(dǎo)以及支持所有餐飲部門達(dá)成財務(wù)運營指標(biāo)。 Lead and support all Food & Beveragedepartments in the achievement of their financial and operational targets. 5.準(zhǔn)備年度預(yù)算以及管理執(zhí)行。 Prepare annual budgets and administer in afiscally responsible manner. 6.有效的執(zhí)行控制餐飲，人工以及運營費用。 Implement effective control of food, beverage,labour and operating expenses throughout the F&B division. 7.幫助準(zhǔn)備年度戰(zhàn)略計劃以及完成目標(biāo)。 Assist in the preparation of the annualstrategic plan and achieve the goals and targets therein. 8.確保客人服務(wù)標(biāo)準(zhǔn)的執(zhí)行以及始終如一的尋找方法提升產(chǎn)品服務(wù)創(chuàng)造利潤。 Ensure the implementation of standards in guestservice and constantly seek out ways to improve product and service as well asincrease volumes and profits. 9.監(jiān)督篩選，培訓(xùn)以及同事的發(fā)展確保招聘的有效完成。 Oversee the selection, training and developmentof all Colleagues to ensure timely recruitment and career growth. 10.跟進(jìn)部門政策，程序以及服務(wù)標(biāo)準(zhǔn)。 Follow department policies, procedures andservice standards. 11.跟進(jìn)所有的安全政策。 Follow all safety policies. 12.其他任務(wù)的分配。 Other duties as assigned. 專業(yè)知識技能： Job Knowledge / Skill: 1.個人需具備強(qiáng)大的餐飲知識，創(chuàng)造力天賦，具有豐富的奢華及地標(biāo)酒店餐飲經(jīng)驗，具有良好的商業(yè)頭腦，良好的工作職業(yè)道德，以及管理能力。 The individuals who have a solid knowledgeof food & beverage, have creativity and flair, rich experience in luxuryand landmark hotels, and are able to evidence good business acumen, a strongwork ethic and people-management skills. 2.具備10年以上餐飲行業(yè)經(jīng)驗管理經(jīng)驗，大學(xué)文憑，具有專業(yè)的酒店飯店管理以及商業(yè)管理能力，或者類似要求的經(jīng)歷。 At least 10 years of management experiencein the catering industry, university diploma, professional hotel management andbusiness management, or similar experience. 3.熟悉食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務(wù)全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 Familiar with the whole process of food rawmaterial procurement, storage, kitchen production and restaurant service, goodat arranging all aspects of the work, to ensure the coordinated development ofcatering management. 4.具有創(chuàng)造性，熟識江浙滬市場并能洞察本地及國際餐飲潮流趨勢。 Creative, familiar with Jiangsu, Zhejiangand Shanghai markets and insight into local and international restaurant trends. 5.愛護(hù)和關(guān)心員工，有激勵和調(diào)動員工積極性的能力。 Caring and caring for employees, have theability to motivate and motivate employees.

工作地全國 JOB REQUIREMENTS:（無四星級以上酒店管理工作經(jīng)歷的均不予考慮） 1.Minimum ten (10) years experience in F&B functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Experience implementing new F&B concepts, track record developing profitable F&B promotions 3.Communicate the goals and objectives and inspire employees to achieve those goals. 4.Strong budgetary, projections, and cost control skills. 5.Create courteous, friendly, professional work environment. 6.Involve in local community to develop business. 7.Fluency in English spoken and written.

【崗位職責(zé)】 1、統(tǒng)籌管理自助早餐加盟門店運營體系，制定標(biāo)準(zhǔn)化運營流程并監(jiān)督執(zhí)行。 2、定期分析經(jīng)營數(shù)據(jù)，提出業(yè)績改善方案。 3、主導(dǎo)加盟店新店開業(yè)籌備及老店升級的運營支持工作。 4、優(yōu)化產(chǎn)品結(jié)構(gòu)及服務(wù)流程，持續(xù)提升顧客滿意度。 5、搭建門店人才培養(yǎng)體系，制定外輸人才培訓(xùn)計劃。 6、監(jiān)控食品安全及門店QSC標(biāo)準(zhǔn)執(zhí)行情況，確保合規(guī)經(jīng)營。 7、協(xié)調(diào)供應(yīng)鏈、市場、財務(wù)、人力等部門，優(yōu)化整體運營效率。 8、處理重大運營突發(fā)事件，制定危機(jī)公關(guān)預(yù)案，與加盟業(yè)主保持良好溝通。 9、制定虧損門店的扭虧方案，并主導(dǎo)方案落地執(zhí)行。 【崗位要求】 1、5年以上連鎖餐飲企業(yè)運營管理經(jīng)驗，5年以上星級酒店餐飲負(fù)責(zé)崗位管理經(jīng)驗。 2、精通星級酒店和連鎖餐飲運營全流程管理，具備成功門店復(fù)制經(jīng)驗。 3、擅長數(shù)據(jù)化運營管理，熟練使用各類數(shù)據(jù)分析工具。 4、具備優(yōu)秀的商業(yè)敏感度，能快速捕捉市場變化并調(diào)整策略。 5、出色的跨部門協(xié)作能力，能有效整合內(nèi)外部資源。 6、能適應(yīng)深圳區(qū)域門店巡查安排。 7、具備創(chuàng)新思維和變革管理能力。

To fully understand the market needs and desires for each outlet and ensure that the product lines are developed by the outlet management team accordingly. 充分了解市場對餐廳各部門的需求和期望，確保各餐廳管理團(tuán)隊對于相應(yīng)產(chǎn)品線（菜單）的開發(fā)。 To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized. 對于銷售和成本方面，隨時更新財務(wù)數(shù)據(jù)（預(yù)算與實際）， 并確保銷售額和利潤最大化。 To ensure that the various outlets? adhere to all company and hotel policies, procedures and? standards. 確保所有的餐廳和宴會嚴(yán)格遵守公司和酒店的政策與程序，以及標(biāo)準(zhǔn)。 To ensure that he schedules himself/herself to be available in operation and on duty during peak periods. 能確保自己能在餐廳繁忙時工作和值班。 To conceive and develop products, concepts or change which generate incremental revenue following brand concept and standards. 創(chuàng)造和開發(fā)產(chǎn)品，概念或改進(jìn)產(chǎn)品，帶來收益 Minimum of 2-3 years' experience in the same position in an international luxury hotels. 至少2-3年同等崗位國際奢華酒店工作經(jīng)驗?????? To be highly skilled in overall F&B operations with focus on service standards in a luxury brand environment.??????? 精通餐飲業(yè)務(wù)，并專注奢華品牌的服務(wù)標(biāo)準(zhǔn)。 Is highly organized and detailed orientated in daily work and event planning and execution. 在日常工作以及活動的計劃和執(zhí)行方面具有高度組織性和計劃性。 Language：Fluent English is a must 語言：英語必須流利

工作職責(zé)： 1.建立和優(yōu)化品牌餐飲標(biāo)準(zhǔn)，培訓(xùn)和監(jiān)督標(biāo)準(zhǔn)落地； 2.主導(dǎo)完成年度非房板塊經(jīng)營預(yù)算指標(biāo)，經(jīng)營利潤； 3.保證出品的品質(zhì)，服務(wù)品質(zhì)符合品牌標(biāo)準(zhǔn)要求，對網(wǎng)評的分?jǐn)?shù)進(jìn)行考核、客訴率的處理等問題的及時跟進(jìn)； 4.餐飲相關(guān)產(chǎn)品研發(fā)、策劃、推廣，對效果進(jìn)行及時復(fù)盤； 5.輔助開發(fā)和籌建部門提供專業(yè)技術(shù)支持； 6.關(guān)注每一個服務(wù)流程，規(guī)避食品安全風(fēng)險。 崗位要求： 1、大專及以上學(xué)歷， 2、五年以上高端酒店餐飲或知名社會餐飲運營管理等相關(guān)經(jīng)驗。

崗位描述： 1 監(jiān)督所有餐飲及宴會部員工、設(shè)施、銷售以及成本的功能，以給餐飲及宴會部帶來最大的收入； 2 協(xié)調(diào)和監(jiān)督所有餐飲及宴會部產(chǎn)品的準(zhǔn)備、擺放和服務(wù)，確保在任何時候都保持最高的質(zhì)量； 3 參與酒店戰(zhàn)略規(guī)劃、市場推廣計劃、目標(biāo)方案的準(zhǔn)備工作，并準(zhǔn)備好餐飲及宴會部的預(yù)算方案； 4?與行政總廚一起籌劃和設(shè)計菜單，開發(fā)當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品；? 5 經(jīng)常閱讀貿(mào)易宣傳資料，通過實地考察，了解酒店的市場動向，服務(wù)及飲食準(zhǔn)備系統(tǒng)、慣例和設(shè)備； 6 負(fù)責(zé)餐飲及宴會部行政管理工作,制定并實施餐飲經(jīng)營的所有計劃； 7 負(fù)責(zé)實現(xiàn)部門的營業(yè)收入指標(biāo)和利潤指標(biāo)； 8 協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)； 9 制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入； 10 建全物資管理制度，對餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 崗位要求： 1 大專以上文化程度；1年以上同崗位工作經(jīng)驗； 2 精通本部門的業(yè)務(wù)知識，熟練掌握中餐、西餐、大堂吧的技能及管理技巧； 3 熟悉食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務(wù)全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展； 4 具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗； 5 具有社會活動能力、組織領(lǐng)導(dǎo)工作能力和實際工作能力；善于調(diào)動餐飲及宴會部各級管理人員的積極性。

·?Be responsible for overal supervision, planning, control and coordination of all activities of personnel engaged in serving food and beverages in the Cuisime? Restaurant. 負(fù)責(zé)整個全日制餐廳及送餐部的管理、規(guī)劃和控制及各項合作的交流及人員分配。 · To continuously seek ways to assist management in the outlet to maximize revenues and profit. 想方設(shè)法，協(xié)助管理餐廳部門的收入和利潤最大化。 ·? To fully understand the market needs and desires for each outlet and ensure that the product lines (menus) are developed by the outlet management team accordingly. 充分了解市場對餐廳各部門的需求和期望，確保各餐廳管理團(tuán)隊對于相應(yīng)產(chǎn)品線（菜單）的開發(fā)。 · Maintains quality goals by following up, eye for detail, following reports and guest comments, Medium reports, mystery shoppers. 維護(hù)并跟蹤質(zhì)量目標(biāo)，關(guān)注細(xì)節(jié)，跟進(jìn)報告和客人的評論、媒體報道、神秘者。 · Responds effectively to internal audit reports, investigation following guest comments. 有效地回應(yīng)內(nèi)部審計報告，跟進(jìn)客人的評論的調(diào)查。 ·? All Talents may be assigned to other duties in the hotel as and when required by business levels. 所有人才都要求體現(xiàn)酒店節(jié)能意識并有效地操作節(jié)約成本的程序。 Minimum 1 year experience in the same position in international five star hotels, with fluent oral and written English 至少在國際級別五星級酒店擔(dān)任相應(yīng)職位達(dá)1年以上，英文聽說讀寫俱佳。

【崗位職責(zé)】 1、負(fù)責(zé)餐飲部行政管理工作,制定并實施餐飲經(jīng)營的所有計劃。 2、負(fù)責(zé)實現(xiàn)部門的營業(yè)收入指標(biāo)和利潤指標(biāo)。 3、與行政總廚一起籌劃和設(shè)計菜單，開發(fā)當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學(xué)和服務(wù)心理學(xué)。 5、協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 【崗位要求】 1、大專以上文化程度；5年以上同崗位工作經(jīng)驗。 2、精通本部門的業(yè)務(wù)知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務(wù)全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。 5、具有社會活動能力、組織領(lǐng)導(dǎo)工作能力和實際工作能力；善于調(diào)動餐飲 部各級管理人員的積極性。

崗位職責(zé) 1、負(fù)責(zé)餐飲部行政管理工作,制定并實施餐飲經(jīng)營的所有計劃。 2、負(fù)責(zé)實現(xiàn)部門的營業(yè)收入指標(biāo)和利潤指標(biāo)。 3、與行政總廚一起籌劃和設(shè)計菜單，開發(fā)當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學(xué)和服務(wù)心理學(xué)。 5、協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 崗位要求 1、大專以上文化程度；3年以上同崗位工作經(jīng)驗。 2、精通本部門的業(yè)務(wù)知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務(wù)全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。 5、具有社會活動能力、組織領(lǐng)導(dǎo)工作能力和實際工作能力；善于調(diào)動餐飲 部各級管理人員的積極性。

職位描述 Job description 1.在壓力下迅速做出正確的決定;根據(jù)充分的信息和分析計算風(fēng)險;在現(xiàn)有信息的基礎(chǔ)上做出理性，均衡的判斷。 Makes sound decisions quickly under pressure; Takes calculated risks based on adequate information and analysis; Makes rational, balanced judgments based on available information. 2.通過鼓勵和諧，合作和交流創(chuàng)造團(tuán)隊合作氣氛;通過監(jiān)督他們的福祉照顧別人;激發(fā)對下屬工作的積極態(tài)度，勸說別人，調(diào)整職位，立即獲得他人的協(xié)議和支持;尊重他人的貢獻(xiàn)。 Creates a climate of teamwork by encouraging harmony, co-operation, and communication; Cares for others by monitoring their well-being; Inspires a positive attitude to work among subordinates and persuades others so that they can adjust their positions and readily gains agreement and support from others; Respects the contributions of others. 3.建立與客戶保持良好客戶關(guān)系的關(guān)系，并處理所有客人投訴，請求和有關(guān)食品，飲料和服務(wù)的詢問。 Establish a rapport with guests maintaining good customer relationships and handle all guest complaints, requests, and inquiries on food, beverage, and service. 4.不斷尋求協(xié)助餐廳管理大限度地提高收入和利潤的途徑。 Continuously seek ways to assist the Outlet Management to maximize their revenues and profits. 5.確保所有餐廳管理團(tuán)隊和餐飲部門充分了解市場需求和趨勢，并確保其產(chǎn)品符合要求。 Ensure that all Outlet Management Teams and Catering Department are fully aware of market needs and trends and that their products meet these requirements. 6.負(fù)責(zé)編制年度餐飲部業(yè)務(wù)計劃，確保分部目標(biāo)充分滿足酒店的業(yè)務(wù)目標(biāo)和同事的需求。 Responsible for preparing the annual RB&E Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of colleagues. 7.指導(dǎo)下屬，以確保生產(chǎn)率達(dá)到符合設(shè)計標(biāo)準(zhǔn)和標(biāo)準(zhǔn)以及操作手冊的標(biāo)準(zhǔn)。 Directs subordinates to ensure productivity meets standards given following Design Standards and Criteria and the International RB&E Operations Manual. 8.招聘，選拔和發(fā)展餐飲部同事，遵循愿意成為多技能和執(zhí)行多重任務(wù)的運營，財務(wù)，行政理念。 Recruit, select, and develop RB&E colleagues to work following the operational, financial, administrative philosophies willing to become multi-skilled and perform multi-tasks. 9.與客人保持良好的互動和同事保持良好的工作關(guān)系。 Maintains positive guest and colleague interactions with good working relationships. 任職要求 Qualifications 1.大專學(xué)歷，高級文憑持有者。行政管理或酒店管理及相關(guān)專業(yè)。 University/ Higher Diploma graduate, major in Business Administration/ Hotel Management or equivalent. 2.至少2年的餐飲部經(jīng)理的經(jīng)驗，有開業(yè)籌備酒店工作經(jīng)驗優(yōu)先。 Minimum 2 years work experience as RB&E Manager; in a large property. A pre-opening experience would be an advantage. 3.出色的運營管理社交能力。 Good operational, administrative, and interpersonal skills.

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店餐飲部門的日常運營管理工作，包括宴會、茶餐廳、包間等區(qū)域的運營監(jiān)督與服務(wù)質(zhì)量把控； 2、制定并執(zhí)行餐飲部門的年度經(jīng)營計劃、預(yù)算及成本控制方案，確保完成營收及利潤目標(biāo)； 3、優(yōu)化餐飲服務(wù)流程，提升客戶滿意度，處理客戶投訴及突發(fā)事件； 4、負(fù)責(zé)菜單設(shè)計、菜品創(chuàng)新及定價策略，定期評估供應(yīng)商合作情況，確保食材質(zhì)量與成本效益； 5、監(jiān)督餐飲團(tuán)隊的人員培訓(xùn)、績效考核及團(tuán)隊建設(shè)，提升員工專業(yè)素養(yǎng)與服務(wù)意識； 6、協(xié)調(diào)與其他部門（如前廳、廚房、市場等）的協(xié)作，確保整體運營順暢； 7、關(guān)注行業(yè)趨勢及競爭對手動態(tài)，提出改進(jìn)建議并推動落地執(zhí)行。 【崗位要求】 1、具備酒店或餐飲行業(yè)管理經(jīng)驗，熟悉高端餐飲服務(wù)標(biāo)準(zhǔn)及運營模式； 2、出色的團(tuán)隊管理能力，實戰(zhàn)經(jīng)驗，能夠有效激勵員工并處理復(fù)雜人際關(guān)系； 3、具備較強(qiáng)的市場敏感度與數(shù)據(jù)分析能力，能獨立制定經(jīng)營策略； 4、優(yōu)秀的溝通協(xié)調(diào)能力及突發(fā)事件處理能力，注重細(xì)節(jié)與服務(wù)品質(zhì)； 5、對菜品創(chuàng)新、成本控制及食品安全有深刻理解； 6、能適應(yīng)高強(qiáng)度工作，具備較強(qiáng)的抗壓能力與責(zé)任心。

Functions as the strategic business leader of theproperty’s food and beverage operation, including Restaurants/Bars, RoomService and Banquets/Catering, where applicable.? Position oversees the development and implementationof departmental strategies and ensures implementation of the brand servicestrategy and brand initiatives. The position ensures the food and beverageoperation meets the brand’s target customer needs, ensures employeesatisfaction, and focuses on growing revenues and maximizing the financialperformance of the department. Develops and implements property-wide strategiesthat deliver products and services to meet or exceed the needs and expectationsof the brand’s target customer and property employees and provides a return oninvestment.

Primary Responsibilities主要職責(zé) · Coordinate the day to day Food & Beverage outlet activities. Support the DOFB in planning, overseeing and executing of all service operations in restaurants, Banquet and bars. Primary focus is on F&B service in restaurants, Banquet& bars. · Ensure the whole F&B Department and associates offer outstanding service to all guests. Provide a strong communication link between Outlet Managers and Director F&B. ·To ensure that each outlet is managed by a Manager/ Management Team who are totally accountable for their profitability. ·?To set, in close conjunction with each Outlet Manager, Annual operating budgets, be part of the F&B business plan. ·?To monitor all costs and recommend / institute measures to control them. ·?Ensure that the Department’s Operational Budget is strictly adhered to ·?To ensure monthly forecasts are prepared. ·?Analyses and responds appropriately to issues raised by guests or mystery shopper. ·?Awareness of current and forecast financial/business performance and is actively involved inanalysing or implementing required changes. ·?協(xié)調(diào)餐飲各部門的日常工作，協(xié)助直屬領(lǐng)導(dǎo)策劃、監(jiān)督和執(zhí)行餐廳、宴會和酒吧的所有營銷計劃，主要從事餐飲、宴會和酒吧的服務(wù)。 · 在餐廳經(jīng)理和餐飲總監(jiān)之間提供強(qiáng)有力的溝通聯(lián)系，確保整個餐飲部員工為所有的客人提供卓越的服務(wù)。 ·?確保每個部門都是由經(jīng)理/管理團(tuán)隊管理完全負(fù)責(zé)他們的盈利能力。 ·?密切結(jié)合每個部門經(jīng)理制定餐飲營業(yè)計劃的一部分，年度運營預(yù)算。 ·?監(jiān)控所有成本和提出/研究出控制成本的措施。 ·?確保嚴(yán)格遵守部門運營預(yù)算。 ·?確保準(zhǔn)備好每月的預(yù)測。 ·?分析并合理地回復(fù)客人或神秘顧客提出的問題。 ·?意識到當(dāng)前和預(yù)測金融/業(yè)務(wù)性能，并積極參與分析和實施需要更改的部分。 Knowledge and Experience知識和經(jīng)驗 ·?Good oral and written communication skills. ·?Min 8-yearexperience in hotel engineering operation in similar capacity, preferably with international hotel chain. · Hotel Restaurant Management graduate. ·?Associate degree or above. ·?Experienced in all aspects of restaurants service. ·?Excellent leader and trainer with solid motivational and teamwork skills. ·?Attention to detail and strong interpersonal skills to deal with diverse talent. ·?良好的口頭及書面溝通能力。 ·?至少8年酒店相關(guān)運做經(jīng)驗，具有國際連鎖酒店工作經(jīng)驗。 ·?酒店管理專業(yè)畢業(yè)。 ·?全日制大專（含）以上學(xué)歷。 ·?餐飲服務(wù)的各方面豐富經(jīng)驗。 ·?優(yōu)秀的領(lǐng)導(dǎo)者和培訓(xùn)師，具備良好的激勵和團(tuán)隊合作能力。 ·?注重細(xì)節(jié)，良好的人際交往能力，能夠和不同的人才相處。

工作職責(zé)： 1、建立并完善部門流程制度，完成部門年、季、月工作計劃與經(jīng)營指標(biāo)，完善日常成本管控， 不斷提升餐飲服務(wù)質(zhì)量， 完善團(tuán)隊建設(shè)； 2、制定餐廳經(jīng)營管理計劃，分析經(jīng)營管理情況，并向上級匯報，領(lǐng)導(dǎo)下屬完成各項接待任務(wù)與經(jīng)營指標(biāo)； 3、處理客人投訴，與客人溝通，征得客人反饋建議。適時將餐廳經(jīng)營情況及一切特殊情況的發(fā)生，包括客人投訴理； 4、督導(dǎo)實施培訓(xùn)，確保服務(wù)員有良好的專業(yè)知識、技巧及良好的工作態(tài)度； 5、不斷提高中餐的菜肴質(zhì)量、菜肴品種和服務(wù)方式，爭取進(jìn)一步提高營業(yè)額。 任職要求： 1、專科以上學(xué)歷，酒店管理相關(guān)專業(yè)文憑； 2、熟練掌握酒店餐飲相關(guān)知識，操作標(biāo)準(zhǔn)； 3、具有解決問題，組織和培訓(xùn)能力； 4、5年酒店餐飲工作經(jīng)驗，三年以上管理工作經(jīng)驗； 5、具有較好的領(lǐng)導(dǎo)能力、判斷決策能力、人際能力、溝通能力、影響力、計劃與執(zhí)行能力、客戶服務(wù)能力； 6、較強(qiáng)的抗壓力。