【崗位職責】 1、負責酒店茶藝區域的日常運營管理，包括茶品展示、茶席布置及茶藝表演等服務工作 2、根據賓客需求提供專業茶藝服務，講解茶文化知識并推薦適合的茶飲 3、定期維護保養茶具設備，確保茶藝區域環境整潔、器具完好 4、參與酒店特色茶飲的研發與創新，制定季節性茶單及特色茶藝活動方案 5、負責茶葉采購、庫存管理及成本控制工作 6、培訓指導新入職員工掌握茶藝服務技能

【崗位職責】 1. 負責品酒課程的培訓和銷售 2. 用高品質的服務維護客戶忠誠度 3. 負責度假村內所有酒水的管理，儲藏和采購 【崗位要求】 1. 需要有WSET證書 2. 有相關工作經驗優先 3. 須掌握具備基礎英語和流利的普通話，掌握其它外語者（法語、日語及韓語等）更佳 4. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

【崗位職責】 1、負責茶藝表演及茶文化推廣，為顧客提供專業的茶藝服務； 2、根據顧客需求推薦合適的茶品，并詳細介紹茶葉特性、沖泡方法及文化背景； 3、熟練掌握各類茶葉的沖泡技巧，確保茶湯品質穩定； 4、維護茶具及工作區域的整潔，定期清潔消毒茶具； 5、協助門店進行茶葉、茶具的銷售及庫存管理； 6、參與店內茶藝培訓及文化活動策劃，提升顧客體驗； 7、完成上級安排的其他相關工作。

【崗位職責】 1、負責編制餐飲部所需餐具和用具的年度預算。 2、根據各餐廳餐具的盤點情況，負責于采購部門溝通，提出器具購置計劃，保證及時補充餐具用具。 3、檢查和管理各點餐具的使用情況，分析造成損耗的原因，提出降低損耗的建議。 4、負責安排管事部員工的工作班次，對下屬員工的考勤考核工作，督導員工做好安全工作。 5、負責做好餐具用具的保管、發放、回收工作，負責廚房區域的環境衛生。 【崗位要求】 1、有較強的責任心,工作認真踏實，認同保利企業文化 2、熟悉各種餐具用具的牌號、產地、特性及價格，懂得餐具用具的分類和保管方法。 3、熟悉各種洗滌劑和清潔劑的使用方法，熟悉常用的餐具洗滌設備及其操作方法，了解它們的維修保養方法。 4、具有初中以上的文化程度或同等學歷。 5、身體健康，精力充沛。

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

崗位職責： 1、保持指定餐廳的餐飲/服務/清潔等的質量始終如一。 2、優秀的對客服務和溝通技巧。 3、熟悉基本的餐飲服務技巧和酒類知識。 任職要求： 1.具有高星際酒店中餐管理崗工作經驗； 2.熟悉酒店中餐廳工作流程和管理規范； 3.具有良好的溝通能力、服務意識。

【崗位職責】 1、實施工作標準和服務程序，督促員工嚴格履行其崗位職責。 2、根據營業情況，對服務員進行工作任務分配，確保提供優質服務。 3、與賓客和廚房保持良好的工作關系，及時向經理和廚師長反饋賓客對食品，服務方面的信息，不斷提高餐飲產品和服務的質量。 4、問候客人，處理評論和問題，無論何時都要在用餐中提高銷售關注收入。 5、及時發現和糾正服務過程中的問題，不斷改善服務質量，妥善處理客人糾紛，并及時向經理匯報。 【崗位要求】 崗位要求 1、大專以上學歷或同等學歷，2年以上相關工作經驗。 2、有一定的組織和管理能力，具有熟練的餐飲服務技能。 3、身體健康，儀表端莊。 4、團隊有良好的溝通才能，監督和刺激員工的積極性。 5、認同保利企業文化

【崗位職責】： 1.全面負責監督、計劃、控制及協調員工。 2.對業績、成本、利潤、產品管理、服務標準、品牌形象進行日常經營管理。 3.具備一定的餐飲知識及茶文化知識，可以更好的為客戶解答及客戶關系的維護，正確處理客人的投訴。 【任職要求】： 1.掌握有關于食品，茶藝等，運營各方面的知識及工作能力； 2.有較強的團隊領導能力，懂得監督和激勵員工； 3.有較強的運營和管理能力； 4.有茶藝師證或酒水證件可優先錄取 .

崗位職責： 1、負責酒店食品安全衛生工作 2、充分了解本地的衛生法律和法規 3、詳細了解危害分析與關鍵控制點（HACCP）和食品安全管理體系（SFS） 4、建立食品衛生管理檔案，保存各種檢查記錄 5、有培訓、審計等方面的工作經驗，組織酒店員工進行衛生法律和衛生知識培訓 ? 崗位要求： 1、具有豐富的食品衛生安全知識，有食品處理及各種衛生標準的相關工作經驗 2、持有行業衛生資格證書或者職業安全證書者優先 3、團隊合作能力及較強的責任感

[崗位職責] 1、全面負責中餐廳的日常運營管理工作包括人員排班、服務流程優化、菜品質量控制等，確保餐廳高效運轉; 2、制定并執行餐廳的銷售策略和促銷活動，提升營業額及客戶滿意度; 3、監督餐廳衛生安全及服務標準，確保符合酒店及行業規范; 4、負責中餐廳員工的培訓、考核及團隊建設，提升員工專業技能與服務意識; 5、處理客戶投訴及突發事件，維護酒店品牌形象; 6、與廚房及其他部門協調溝通，確保菜品出品質量與服務質量的一致性; 7、定期分析經營數據，提出改進建議并落實執行。 [崗位要求] 1、大專及以上學歷，酒店管理、餐飲管理或相關專業優先； 2、3年以上中餐廳管理經驗，熟悉高端餐飲服務流程及標準; 3、具備較強的團隊管理能力，能有效激勵員工并提升團隊凝聚力; 4、優秀的溝通協調能力，能妥善處理客戶及內部關系; 5、形象氣質佳，具備良好的職業素養; 6、抗壓能力強，能適應高強度工作及靈活排班; 7、熟悉餐飲行業市場動態及運營模式，具備定的營銷策劃能力。

崗位職責： 1.根據預測、餐飲預定、團體餐安排及重要賓客的人數來安排工作； 2.負責所有座位安排表，保證餐前準備的充分，提前檢查管事部的準備工作； 3做好銷售，賓客投訴、解決辦法及相關員工、設備的記錄； 4.給領導提出建議，提高工作效率，促進銷售，并達到增源節支的目的； 5.負責重要人物的宴會，密切注意他們的任何需要； 6.在宴會后確認所有的宴會賬單已經結清并顯示在賬目上； 7.參與菜單、酒水單的制定及定價。? 崗位要求： 1.大專及以上學歷；2-3年以上酒店同等工作經驗； 2.精通餐飲業務知識，熟練掌握本部門的技能技巧； 3.具有較強的社會活動能力、組織領導工作能力和實際工作能力； 4.掌握餐廳服務的標準和要求，了解宴會、會議服務程序，善于處理各類客人的實際問題； 5.具有很強的語言表達能力，善于評估員工、培訓員工并激勵下屬員工

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

職位描述: 1. 用英語為賓客提供優質的酒水服務。 2. 出品酒水并進行收費酒水的銷售。 3. 吧臺的日常和月盤點，填寫銷售盤點表。 4. 吧臺日常酒水的申領，補充和保管。 5. 吧臺設備、用品的保養使其正常運轉。 6.協助副經理進行部分管理 任職條件: 1.能使用英語進行日常溝通。 2.兩年以上酒水出品經驗，一定的管理經驗 3.良好的酒水知識，熱愛本職工作，有責任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國際自助餐廳 3. 吧臺飲料暢飲 4. 度假村內所有娛樂活動及場地設施免費使用 5. 機場接送服務 6. 工作滿一年往返度假村和住址機票 7. 完善的工作意外傷害保險及社會保險 8. 國際化G.O團隊 9. 擁有登臺演出的機會 10. 每年輪換海外及大中華區度假村工作機會 11. Club Med海外度假村免費房間 12. 快速晉升通道

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關系； 2.協助與酒店的溝通,談判達成合同簽訂； 3.協調合作期間的問題。 任職要求： 1.具備酒店行業資源 2.具備良好的溝通協調能力。

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

【崗位職責】 1、全面負責餐廳日常運營管理，包括人員調配、服務標準執行及顧客滿意度提升 2、制定并落實餐廳服務流程、衛生標準及操作規范，確保符合酒店品質要求 3、監控餐廳經營數據（翻臺率、客單價等），分析經營狀況并提出改進方案 4、負責餐廳員工排班、培訓及績效考核，建立高效服務團隊 5、處理顧客投訴及突發事件，維護酒店品牌形象 6、控制餐廳運營成本，管理食材及物品庫存，減少損耗 7、配合酒店營銷部門策劃并執行主題餐飲活動 8、對餐廳營收指標負責 【崗位要求】 1、具備餐飲服務行業工作經驗，有團隊管理經驗者優先 2、熟悉餐廳運營全流程，掌握食品安全及衛生管理規范 3、具備較強的現場管理能力和突發事件處理能力 4、良好的溝通協調能力，能有效調動員工工作積極性 5、工作細致認真，具備成本控制意識和數據分析能力 6、具有較強的責任感與良好的溝通協調能力

Position Summary職位概述: 1.在整個工作過程中，始終保持高度的客戶服務意識。 2.保持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。 3.能夠提出對酒店的運作及環境有益的意見或建議。 4.能夠積極的向客人及供應商推薦酒店的服務及設施。 5.在工作過程中能夠做好本職工作，保證自己及其他人的安全。 6.建立一種每個員工都關注如何能為客人創造“一次特殊經歷”，提供非凡客戶服務的工作環境。 7.在服務期間積極收集客人及服務人員的反饋。 8.就如何改進對客服務采取相應的措施。 9.以積極的態度處理客人的投訴及建議，并把必要的信息反饋給餐飲部經理。 10.在服務時間內以積極的態度，高效、準確的定位及滿足客人要求及需要。 11.積極主動的為客人服務，滿足客人任何合理要求，并且培訓員工能夠預見客人的需求。 12.?確保在對客服務指南，標準服務手冊中的所有標準都能夠在整個部門持續有效的貫徹。 13.能夠按照服務標準評估其他員工的工作表現。 14.確保日常部門的培訓能夠按照服務標準進行。 15.?計劃，確定優先次序，組織及控制每日餐廳的運營。 16.制定每位員工的排班表及工作安排。（考慮內部活動，客人入住率， 特殊活動及產品促銷等） 17.有效的與前臺及團隊領隊協調，盡可能的增加餐廳生意，與領隊保持直接聯系。 18.分配， 指派，組織授權餐廳日常的經營工作。 20.有效管理部門運作，為保證服務及餐廳的正常運營采取必要的措施。 21.與廚房的員工建立良好的溝通渠道。 22.?協助餐飲部經理及行政總廚根據餐飲發展趨勢，適當需求及銷售情況進行餐廳菜單的修改。 23.確保所有安全及衛生程序的執行。 24.?隨時更新團隊成員與酒店其他部門的交流，了解酒店其他部門的活動，包括特殊活動，餐廳促銷等等。 Specific Job Knowledge, Skill and Ability工作技能技巧要求： 1.二至四年在四/五星級酒店的相關管理經驗 2.良好的英語口譯及書寫能力 3.優秀的領導和人員管理技能，附加培訓技能 4.優秀的人際處理能力并關注細節 5.了解并熟練掌握相關餐廳營業知識，包括餐廳的食品、酒水、管理方面、服務技能及與客人交流溝通

【崗位職責】 在用餐期間確保及時糾正錯誤的餐位。 保持操作臺的干凈和整齊。 和廚房保持有效的溝通。 為團隊準備培訓課題。 在培訓中借助餐廳經理。 良好的工作氛圍和下屬員工良好的工作關系。 在團隊中展現個人精神和嚴守時間。 問候客人，處理評論和問題，無論何時都要在用餐中提高銷售關注收入。 向客人推薦菜單的食品和酒水，適當的為客人點單和服務食品和酒水。 維護良好的客戶關系和提高個人的修養。 依據庫存的要求來采購物品。 準備每周排班。 在經理缺席期間負責運營。 接受餐廳經理安排的其它工作。 為客人服務酒水和食品。 提出好的主意和建議在設計菜單和食品促銷的時候。 實施培訓課程和時間表格。 全面的食品和酒水知識。 熟練運用客人維護技能。