【崗位職責(zé)】 1、負(fù)責(zé)酒店公共區(qū)域（PA區(qū)域）的日常清潔維護(hù)工作，確保酒店環(huán)境整潔、衛(wèi)生達(dá)標(biāo)； 2、制定并執(zhí)行PA區(qū)域的清潔計(jì)劃與標(biāo)準(zhǔn)流程，監(jiān)督清潔質(zhì)量，及時(shí)處理突發(fā)問題； 3、管理PA技工團(tuán)隊(duì)，合理分配工作任務(wù)，并對(duì)團(tuán)隊(duì)成員進(jìn)行技能培訓(xùn)與考核； 4、檢查清潔設(shè)備與工具的使用情況，確保設(shè)備正常運(yùn)行，提出維修或更換建議； 5、控制清潔用品的庫存與消耗，優(yōu)化采購計(jì)劃，降低成本； 6、配合其他部門完成大型活動(dòng)或會(huì)議的場(chǎng)地清潔保障工作； 7、定期向上級(jí)匯報(bào)工作進(jìn)展，提出改進(jìn)建議。 【崗位要求】 1、具備酒店或相關(guān)行業(yè)PA清潔工作經(jīng)驗(yàn)，有團(tuán)隊(duì)管理經(jīng)驗(yàn)者優(yōu)先； 2、熟悉酒店公共區(qū)域的清潔標(biāo)準(zhǔn)與操作流程，了解清潔設(shè)備的使用與維護(hù)； 3、具備較強(qiáng)的責(zé)任心與執(zhí)行力，能夠高效完成清潔任務(wù)并確保質(zhì)量； 4、良好的溝通協(xié)調(diào)能力，能夠帶領(lǐng)團(tuán)隊(duì)協(xié)作，處理突發(fā)問題； 5、身體健康，能適應(yīng)一定強(qiáng)度的體力勞動(dòng)及靈活的工作時(shí)間安排； 6、無學(xué)歷、年齡限制，但需具備相關(guān)崗位的實(shí)際操作能力。

1.?Supervises and may participate in HSKP services, including cleaning, mopping, scrubbing, sanitizing the floor?and other surfaces as well as the refinishing, waxing and polishing of floors, tile work and other various floor and wall surface in stairways, hallway, restrooms, offices, laboratories, recreation and locker-rooms. Ensure that common areas including conference rooms, lobby, and waiting areas are sanitary, clean and free of trash and debris. 監(jiān)管并盡可能的參與客房服務(wù)，包括清潔，擦洗，清潔地毯以及其他的表面和地面反復(fù)清潔，打蠟，拋光，瓷磚和其他各種樓道，廳面，衛(wèi)生間，辦公室，圖書館，休息室和更衣室的地面清潔。確保包括會(huì)議室，大堂和等候區(qū)的衛(wèi)生干凈和沒有垃圾。 2.?Directs and controls all subordinate Villa Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met. 知道和控制所有下屬的服務(wù)員，確保每天的運(yùn)營(yíng)事宜得到及時(shí)處理和滿足客人需求。 3.?Assigns villas for cleaning as per schedules and monitors the cleaning process. 按要求安排清潔和監(jiān)管清潔程序。 4.?Ensures that vacant public area are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete. 確保管轄區(qū)域及時(shí)清潔，檢查清潔完成情況，完成時(shí)及時(shí)報(bào)告給辦公室。 5.?Reports engineering failures and breakdowns and follows up on repair schedules 報(bào)告工程缺陷，跟進(jìn)維修的進(jìn)度。 6.?To attend to any ad hoc guests requests ensuring that they are is properly attended to. 關(guān)注客人的任何需求，并確保得到合理關(guān)注。 7.?To oversee the turndown process ensuring specially requested times are adhered to. 監(jiān)管開夜床的過程，確保特殊要求得到及時(shí)滿足。 8.?Act as a link between Management and line Homm-Mate in order to ensure efective communication. 做好管理層與前線伙伴之間的聯(lián)系，以確保有效的溝通。

? Comply with all Hotel, Langham Hotels International standards, policies and procedures. 遵從酒店，朗廷國(guó)際的標(biāo)準(zhǔn)，規(guī)章和制度 ? Demonstrate and awareness and compliance of Health and Safety policies in the workplace. 在工作區(qū)域內(nèi)知道和遵從相關(guān)健康和安全的工作須知 ? Delegate tasks to public area cleaners. Prepare work schedules and assignments of public area colleagues under his / her responsibility. 安排PA同事工作，準(zhǔn)備工作計(jì)劃明確同事職責(zé) ? Ensure colleagues under his / her jurisdiction perform their duties and responsibilities according to approved systems and procedures. 確保同事在主管的指導(dǎo)下，按酒店的標(biāo)準(zhǔn)去完成工作 ? Ensure all restaurants, Food and Beverage outlets, conference and meeting rooms are cleaned properly and in order, prior to the opening of the same to the public.? Follow up and spot check for satisfactory completion of work assignments.? 確保餐廳，營(yíng)業(yè)場(chǎng)所，會(huì)議室，宴會(huì)廳都是干凈整潔的，對(duì)于安排的工作進(jìn)行跟進(jìn)和檢查 ? Respond IMMEDIATELY to guest requests. 立刻回復(fù)客人的要求 ? Report to the PA Manager any loss and damage of furniture, fixtures or equipment or any unusual happening on area of jurisdiction. 任何發(fā)生在PA的物品設(shè)備設(shè)施及異常情況都應(yīng)向PA經(jīng)理報(bào)告 ? Read hand-overs and reports of the other public area supervisors and follow up immediately on important observations and issues.? 察看其他主管留下的交接并立即跟進(jìn)重要項(xiàng)目 ? Prepare weekly requisition of guest and cleaning supplies.? 準(zhǔn)備每周必備的客用品及清潔用品 ? Provide and conduct training and re-training programs to public area colleagues concerning care and use of equipment and tools, method of maintaining different types of floors, etc.? Demonstrate new techniques of public are maintenance if necessary.? 對(duì)同事進(jìn)行機(jī)器工具清潔方法，比如清潔各種不同地平的方法培訓(xùn)，如有可能或必要時(shí)對(duì)于新的機(jī)器使用前進(jìn)行示范 ? Check and ensure all public area colleagues have completed their tasks satisfactorily before going of duty. Check and ensure equipment and cleaning tools are cleaned and stored properly.? 檢查并保證PA同事在下班前必須全部并合格的完成工作，并確保工具機(jī)器的清潔完好的回原位 ? Ensure all items left behind by guests in the public area are forwarded to the Housekeeping Office immediately. 確保所有公共區(qū)域內(nèi)發(fā)現(xiàn)的客人遺留物品都必須立即送至客房部辦公室 ? Be FIRM but FAIR to colleagues. 公平公正的對(duì)待同事 ? Provide close supervision and coordination with outside contractor – pest control，window cleaner, landscaping etc. 與外包公司的合作，殺蟲，外窗，園藝等 ? Perform any duties assigned by the Management deemed necessary.? 執(zhí)行任何管理層委托的工作

崗位概述 負(fù)責(zé)監(jiān)督和檢查分配給酒店公區(qū)的工作，按酒店和公司業(yè)務(wù)目標(biāo)確保符合產(chǎn)品的質(zhì)量標(biāo)準(zhǔn)，為酒店客人提供卓越的服務(wù)。 技能要求 - 擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 熟練使用微軟辦公軟件。 具有組織和培訓(xùn)能力。 學(xué)歷要求 - 高中或酒店行政管理，酒店管理或相當(dāng)?shù)拇髮W(xué)歷。 職業(yè)經(jīng)驗(yàn)要求 - 至少擁有在同規(guī)模酒店2年的客房工作經(jīng)驗(yàn)。