Based within the Food & Beverage Department at the Mandarin Oriental, Guangzhou, The Loft Outlet Manager is responsible for overseeing The Loft Bar by providing leadership and overall supervision to our staff, ensuring a high standard of guest satisfaction while operating towards the established budgets and goals. The Loft Outlet Manager reports to the Director of Food & Beverage.
該職位位于廣州文華東方酒店餐飲部，酒吧經理負責帶領和監督餐廳員工的工作，確保在實現既定預算和目標的同時，達到高標準的客人滿意度。酒吧經理向餐飲總監匯報工作。
Duties and Supporting Responsibilities：
?Reporting to the Directorof Food & Beverage, responsibilities and essential job functions includebut are not limited to the following:
Leads, motivates andinspires the outlet team to deliver exceptional service experiences in linewith the brand and outlet standards.
Leads outlet team toachieve the outlet’s financial and operational targets; seeks out and reviewspotential business opportunities in line with the outlet’s financial targets.
Works with directreports to develop and execute the outlet’s food & beverage promotions, isaware of the comp set and proposes ideas to continually improve the range andquality of the outlet’s products and services.
Ensures an effectivecommunication flow within the outlet (e.g. pre-meal briefings, staff meetings,communication with the culinary team etc.).?
Sets goals andexpectations for direct reports using the annual performance appraisal processand holds staff accountable for success & failure. The Managers keyaccountability is to ensure that his direct reports are equipped with all toolsto be successful at work.
Ensures that allteam members receive appropriate and ongoing trainings to successfully performtheir job and to further develop within the food & beverage division.
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Job Requested:
Preferably a minimumof 5 years’ working experience in luxury hotel / established bar of which atleast 1 year in a similar capacity. A proven track record of success in asimilar role, showing the capability to build customer loyalty and guestsatisfaction, delivering, profit and controlling costs.
Proficient in varioustypes of alcoholic beverages, including types, brands, brewing techniques,taste characteristics, etc. Be able to familiarize and regularly organize thewine list, supervise the quality of drinks in the bar, and ensure that all drinksare made in accordance with standard formulas and quality requirements.
Establish good cooperative relationships with surroundinghotels, restaurants, alcohol suppliers, etc., carry out joint marketingactivities, achieve resource sharing and complementary advantages, and expandthe customer source channels of the bar. Highly responsible & reliable.
Works well underpressure in a fast-paced environment.
Ability to workcohesively as part of a team.
Ability to focusattention on guest needs, remaining calm and courteous at all times.
工作職責/職位描述:
向餐飲總監匯報工作，職責和基本工作職能包括但不限于以下內容:
領導、激勵和激勵門店團隊提供符合品牌和門店標準的卓越服務體驗。
領導門店團隊完成門店財務和運營目標;根據公司的財務目標，尋找并評估潛在的商業機會。
與直接下屬一起開發和執行餐廳的食品和飲品促銷活動，了解競爭環境，并提出想法，以持續提高餐廳產品和服務的范圍和質量。
確保在餐廳進行定期的雙向溝通(如餐前簡報，員工會議，與廚房團隊的溝通)
通過年度績效評估程序為直接下屬設定目標和期望，并要求員工為成功的績效負責。
確保所有團隊成員接受適當和持續的培訓，以成功地完成他們的工作，并進一步發展他們在餐飲部的發展。
崗位要求：
5年以上豪華酒店餐飲工作經驗，其中至少1年相關崗位工作經驗。 在類似職位上有成功的經驗，表明有能力建立客戶忠誠度和客戶滿意度，交付，利潤和控制成本的能力
精通各類酒水知識，包括酒的種類、品牌、釀造工藝、口感特點等。能夠熟悉并且定期整理酒單，監督酒吧的酒水品質，確保所有飲品的制作符合標準配方和質量要求。
與周邊酒店、餐廳、酒水供應商等建立良好的合作關系，開展聯合營銷活動，實現資源共享、優勢互補，拓展酒吧的客源渠道。
高度負責和可靠。
能在快節奏的工作環境中承受壓力。
作為團隊的一員，能夠有凝聚力地工作。
能夠關注客人的需求，始終保持冷靜和禮貌。
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