·???????Supervise the implementation of housekeeping standards and procedures in relation to: ·???????監(jiān)督客房部各項標(biāo)準(zhǔn)和工作程序的執(zhí)行?： o????Bedroom service o????臥室服務(wù) o????Bathroom service o????衛(wèi)生間服務(wù) o????Valet service o????洗衣服務(wù) o????Cleaning service o????清潔服務(wù) o????Linen maintenance o????布巾維護(hù) ·???????Recommended changes to these standards and training needs on an ongoing basis ·???????就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。 ·???????Maintain a current and thorough knowledge of all housekeeping systems ·???????對客房部所有系統(tǒng)有最新和完整的知識。 ·???????Open and close the shift and ensure effective shift hand over ·???????負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進(jìn)行?。 ·???????Distribution and collection of keys ·???????分發(fā)和收集鑰匙。 ·???????Management of all incoming and outgoing calls ·???????管理所有的呼入和呼出電話。 ·???????Solve employee grievances ·???????解決員工受到的不公正待遇問題。 ·???????Perform Room allocations ·???????分配客房 ·???????Perform Room inspections ·???????檢查客房 ·???????Prioritise arrival rooms ·???????排列抵店客人客房的優(yōu)先順序。 ·???????Liaise with Front Office for guest and hotel requirements? ·???????配合前臺滿足酒店和客人的要求。 ·???????Ensure guest valet is processed and delivered in a timely manner ·???????確保及時為客人提供洗衣服務(wù)并送還。 ·???????Co-ordinate special projects (eg site rooms, vermin control, window and carpet? ? ? ? ? ?cleaning, room inventories) ·???????協(xié)調(diào)特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量)。 ·???????Manage all special requests made by guests ·???????處理客人所有的特殊要求。 ·???????Visit in-house guest, and collect guest profile and comments everyday ·???????每天拜訪住店客人，并收集客人的客史資料及客人意見書 ·???????Ensure consistency within the department ·???????確保部門內(nèi)工作的一致性。 ·???????Management of lost property for the hotel ·???????管理酒店的遺失財物。 ·???????Ensure you have complete knowledge of room types, layouts and facilities ·???????確保具有客房類型，設(shè)計和設(shè)施的全面知識。 ·???????Manage storage areas ·???????管理倉庫 ·???????Maintain adequate stock levels ·???????保存充足的用品存貨。 ·???????Complete stock takes as required ·???????按要求完成庫存盤點工作。 ·???????Maintain stock levels ·???????維持存貨水平 ·???????Conducts shift briefings to ensure hotel activities and operational requirements are ? ? ? ? ? ? ?known? ·???????進(jìn)行交接班說明，確保了解酒店的工作和運營需求。 Required Skills – 技能要求 ·???????Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. ·???????擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客， ? ? ? ? ? ? ?員工和第三方交往的能力。 ·???????Able to speak, read and write English ·???????具有說，讀和寫英語的能力。 ·???????Proficient in the use of Microsoft Office? ·???????熟練使用微軟辦公軟件 ·???????Organizational and training abilities ·???????具有組織和培訓(xùn)能力

Job Purpose 職位描述 To ensure the cleanliness of public areas are maintained, ensuring maximum guest satisfaction and adhering to the standard required by our hotel. To supervise public area attendants and inspect public areas such as restaurants function rooms, offices, lobby and surrounding service areas. Pay attention to details by keeping the standard of Public Area cleanliness and product maintenance adhering to standard required by our hotel. 保持公共區(qū)域內(nèi)清潔衛(wèi)生，確保客人的最大滿足，并達(dá)到酒店要求的標(biāo)準(zhǔn)。管理公共區(qū)域的清潔工作并檢查公共區(qū)域如餐廳、多功能廳、辦公室、大堂及周圍的區(qū)域，注意細(xì)節(jié)，確保公共區(qū)域的清潔與衛(wèi)生符合酒店要求的標(biāo)準(zhǔn)。 Primary Responsibilities 主要職責(zé) ·Patrol and be responsible for public area and inspect ensure hotel area cleanliness up to the standard set up by the hotel. And ensuring maximum guest satisfaction and adhering to standard required by our hotel. 負(fù)責(zé)巡查所有公共區(qū)域的衛(wèi)生，確保清潔狀況良好，以高水平的衛(wèi)生保證客人最大程度的滿足。 · To work on a rotation basis within Housekeeping. To cleaning and upkeep carpets, upholstery and hard flooring in accordance to Hotel standards. 做好客房部基礎(chǔ)工作運轉(zhuǎn)，按照酒店標(biāo)準(zhǔn)對地毯、家具及硬地面進(jìn)行清潔保養(yǎng)。 · To respond to paging and follow up where cleaning is needed. 及時清潔責(zé)任區(qū)域并時刻保持其整潔。 · Arrange to general cleaning of restaurants, offices and public area assigned to him/her periodically by shampooing carpet, dusting and cleaning chandeliers, ceiling, A.C grills and other hard to reach fixtures and places asides form performing his daily cleaning duties. 在日常工作中安排清洗餐廳、辦公室、公共區(qū)域地毯的工作，定期打掃天花板，空調(diào)風(fēng)口或其他死角的衛(wèi)生。 Knowledge and Experience 知識和經(jīng)驗 · Interpersonal skills to deal with talent issues 善于處理人才事務(wù) · Skill to communicate and coordinate 具有良好的溝通能力和協(xié)調(diào)能力 · Good logic and operational capability 良好的邏輯和運作能力 · Skill to office software 能熟練操作辦公軟件