工作職責
Assist in managing all aspects of the front office areas which mayinclude but is not limited to guest registration, bell services, conciergeservices, business center, telephone services, and guest reservations to ensureguest satisfaction and maximize hotel profitability.? Adhere to all brand standards and deskmerchandising.? Serve as Front OfficeManager in his/her absence.
協(xié)助管理前廳各方面工作，包括但不限于注冊客人，行李服務(wù)，禮賓服務(wù)，商務(wù)中心，電話服務(wù)，客人預訂來確保客人的滿意度，使酒店利潤最大化。遵守品牌規(guī)范。在前廳部經(jīng)理缺席時代理其職位。
Assists the Front OfficeManager in all aspects of their duties.協(xié)助前廳部經(jīng)理的各方面工作。
Assist Front Office Manager inexecution of the management of staff.?協(xié)助前廳部經(jīng)理管理員工。
Monitor Front Office personnelto ensure guests receive prompt, cordial attention and personal recognition.?監(jiān)督前廳部員工，以確保來賓被及時的禮貌接待并得到充分的注意和重視。
?Monitor Front Office andparticularly Guest Relations personnel, to ensure IHG Rewards Club, knownrepeat guests and other VIPs receive special attention and recognition.
監(jiān)督前廳部，特別是客戶關(guān)系人員，以確保IHG優(yōu)悅會會員、常客和其它貴賓得到特別關(guān)照和尊重。
Control the availability ofrooms, rooms types, accuracy of room count and rate categories.
管理房間空余情況、房間類型、房間出租率和價格類型的準確性等。
Maximize occupancy, revenue andaverage rate while maintaining high service standards.
在保持服務(wù)的高標準的同時將入住率、收益和平均價格最大化。
Turn away guests if occupanciesdeem it necessary ensuring no good-will is lost.
如無房則婉拒來客，以免喪失信譽。
Liaise closely with ExecutiveHousekeeper to ensure special guest needs, amenities and other room relatedrequests are met.
與行政管家緊密聯(lián)系，以確保客人的特殊需要、關(guān)于各類用品的需要和其它與客房相關(guān)的需要得到滿足。
Be aware of credit policies andprocedures and liaise closely with Finance Department to ensure that creditprocedures are properly carried out.
掌握信用政策和程序，并與財務(wù)部密切聯(lián)系，以確保信用程序的完全執(zhí)行。
Know system recovery procedures.掌握系統(tǒng)復原程序。
Interpret computer reports.分析電腦報告。
Compile statistics for frontoffice and provide reports relating to that area.
為前廳部整編統(tǒng)計數(shù)字并提供與之相關(guān)的報告。
Continually check the accuracyof room count.不斷檢查房間出租率的情況。
Approve upgrades and specialamenities in absence of manager.
批準房間的免費升級及特殊設(shè)備的使用。
Maintain inter-departmentalrelationships to ensure seamless customer service.
保持各部門之間的關(guān)系以確保對客服務(wù)暢通。
Inspect frequently forcleanliness and orderliness, the lobby, reception and cashier’s desk and, on arandom basis, VIP rooms prior to arrival.
經(jīng)常到大廳、接待處和收銀臺檢查其整潔情況，并在貴賓到來前對貴賓房進行抽查。
Assist in the preparation ofefficient work schedule for Front Office Staff, arranging holidays andvacation, taking into consideration project occupancy and forecasts and anylarge group movements, especially those with early or late arrivals ordepartures.
在考慮項目入住情況和預測以及大規(guī)模的團組活動，特別是關(guān)于提前或延遲到達及離店的情況的前提下，為前廳部員工準備高效的工作計劃，安排節(jié)日和假日。
Maintain appropriate standardsof conduct, dress, hygiene, uniforms, appearance and posture of departmentalemployees.保持部門員工的行為、裝束、衛(wèi)生、制服穿著、外表和儀態(tài)標準。
Provide input for Front OfficeDepartmental Meetings and deputizes in cases of absence.
參加前廳部部門會議并在缺席的情況下負責代理。
Promote Inter-hotel sales andin house facilities.促進店際銷售及完善內(nèi)部設(shè)施。
Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget.與上級領(lǐng)導和財務(wù)總監(jiān)一起編制和管理部門預算。
崗位要求
Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
Good writing skills.具有良好寫作技能。
Proficient in the use ofMicrosoft Office and Front Office System.
熟練使用微軟辦公軟件和前臺系統(tǒng)。
Problem solving, reasoning,motivating, organizational and training abilities.
具有解決問題，推理，號召，組織和培訓能力。
Strong Leadership skills inmanaging teams.在管理隊伍中有具很強的領(lǐng)導技能。
Ability to manage complexrelationships.管理復雜關(guān)系的能力。
College’s degree in HotelAdministration, Business Administration or equivalent.
具有酒店行政管理，商業(yè)管理或相關(guān)的大專學歷。
5years of guest service /hotel experience with 3 year in a management capacity, or an equivalentcombination of education and experience.?
擁有5年酒店賓客服務(wù)工作經(jīng)驗，包括3年管理經(jīng)驗，或與此相當?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。
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