Main Duties 主要職責 Administration 行政 §? Ensures efficientoffice administration procedures. 確保高效的部門運作流程。 §? Ensures that alltraining records are maintained, filed and updated in the HR System. 確保所有的培訓記錄得以在人力資源系統中維護、存檔并更新。 §? Ensures Trainingdocuments are properly routed with strict accuracy and confidentiality. 確保所有的培訓文件能夠按照嚴格的準確性和保密性進行發送。 §? Maintains and updatesmanual and computerised filing system as required. 維護并更新各種手冊和指南，需要時在電腦中進行分類存檔。 §? Liaises with the localLabour authority for all related matters as assigned by the Training Manager/Assistant Manager - Human Resources. 對于培訓部經理和人力資源經理所指派的任務要經常與當地的勞資機構緊密協調合作。 §? Assists in ensuringall employee facilities are maintained within standards, ie. Training Rooms andLibrary. 協助確保所有的員工設施得以按照相應的標準加以維護，例如培訓教室和圖書館。 §? Assists in thecompilation and accuracy of the Departmental Operations Manuals, Employee TaskLists and Task Breakdowns. 協助完成對于各部門運行手冊、工序表、工序分解進行編輯和校正。 §? Assists in thepreparation of the annual Training Plan, ensuring the objectives fully addressthe business objectives of the Hotel and the training needs of the employees. 協助準備年度培訓計劃，確保培訓目標得以傳達酒店的目標并能滿足員工的培訓需要。 §? Assists the AssistantManager – Human Resources in compiling training attendance confirmation listsfor all training courses. 協助人事副理填寫并確認所有培訓課程的相關出席情況。 §? Complies with hotel’sPolicies & Procedures. 編輯酒店相關的政策及程序。 Employee Communications 員工溝通 §? Assists with thecoordination of the employee recognition programmes. 協助協調員工認知計劃的實施。 §? Assists in thecompilation, implementation and upkeep of the following employee communications– Employee Handbook, Monthly HR Activity Schedule, TFYF Update, Employee NoticeBoards, Television Communication. 協助編寫實施及更新下列相關員工溝通文案—員工手冊、月度員工活動安排、培訓為了你的未來跟進、員工關注板塊、電視交流。 §? Assists incoordinating of inter-departmental social activities and employee awardpresentations. 協助協調好部門內部社會活動及對于員工獎賞的贈與。 General 總則 §? Assists in conductingemployee survey according to HR plan. 根據人力資源部的計劃協助指導員工調查。 §? Assists in answeringinquiries from the employees on personnel and training issues respectivelywhenever possible. 在可能的情況下協助回復員工對于人事及培訓方面事宜的要求及疑問。 §? Assists in thepreparation of venue for the monthly Departmental Trainer forums andactivities. 協助準備月度的部門培訓師會議及活動的安排。 §? Assists in variouscampaigns to promote Hyatt good practices. 協助完成酒店的各種活動以提升凱悅優秀的實戰能力。 §? Attends andcontributes to all Meetings as required. 根據要求參與所有的會議并做出貢獻。 §? Provides courteous andprofessional service at all times. 不間斷地提供禮貌并專業的服務。 §? Assists in recruitmentactivities, prepares and posts vacancy announcements, contacts applicants forscreening interviews; screens applications and resumes; arranges interviewsappointment and refers suitable candidates to Department Heads; checks anddocuments applicant references. 協助完成員工錄用，定期公布職位空缺需要，與應聘者聯系面試事宜并向部門主管引薦合適的候選人，核實并對應聘者相關信息進行存檔。 §? Assists with thecoordination of the employee recognition programmes. 協助完成對于員工認知計劃的協調工作。 §? Assists by checking toensure all employee facilities are maintained within standards, ie. EmployeeLockers, Employee Restaurant, Employee Dormitory and Employee smoking area. 協助檢查以確保所有的員工設施得以按照相應得標準進行維護，例如，員工的更衣柜、員工餐廳、員工宿舍以及員工的吸煙區。 §? Attends hotel trainingsessions as scheduled to improve skills and knowledge. 按照計劃參加酒店的培訓課程以便提升自身的技能及知識。 §? Handles guest andemployee enquiries in a courteous and efficient manner, reporting complaints orproblems if no immediate solution can be found, whilst providing feedback for aprompt follow up. 禮貌且高效地處理客人及員工的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。 §? Is knowledgeable instatutory legislation in employee and industrial relations, understanding andstrictly adhering to Rules & Regulations established in the EmployeeHandbook and the Hotel’s policies concerning fire, hygiene and health &safety. 了解關于員工及行業關系的法律、法規，理解并嚴格遵守員工手冊中的規章制度，及酒店關于防火、衛生、健康和安全的制度。 §? Ensures high standardsof personal presentation & grooming. 確保始終都有高標準的形象和儀表。 §? Prepares letters ofoffer; assists in new employee orientation. 準備錄用通知，協助對于新員工的入職培訓。 §? Maintains positiveguest and colleague interactions with good working relationships. 與客人和同事保持基于良好工作關系的接觸。 §? Exercises responsiblemanagement and behaviour at all times and positively representing the Hotel andHyatt International. 在任何時間表現負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅國際。 §? Assists andparticipate in all Human Resources activities. 協助并參與人力資源部的所有活動。 §? Ensures and practicesthe outmost protection of office’s confidentiality. 確保并實施對于本部門敏感信息的保密工作。 §? Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the Hotel, industry and company. 根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。 §? Complies with allpolicies andprocedures related tohotel or Hyatt Group. 遵守并執行酒店及凱悅集團所有規章制度。