崗位職責 1.健全各種問訊資料。 2.掌握客房預訂情況，向部門經理報告重要團體和客人的訂房情況，檢查VIP通知單的發送情況，負責VIP接待工作的落實。 3.處理總臺工作中的差錯，處理賓客有關投訴。 4.負責總臺財產、設備的使用管理和保養工作，及各類資料的收集、存檔及管理工作。 5.檢查每日的報表是否有誤，并及時糾正。 6.建立體質良好的賓客關系，努力增加客房銷售。 崗位要求 1.有良好的英文溝通能力，可以英文面試； 2.有良好的團隊領導精神及執行力。工作認真負責，作風正派； 3.熟練掌握前廳部工作的各個環節和程序； 4.身體健康，品貌端正，氣質高雅； 5.掌握酒店管理基礎知識，善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。

ESSENTIAL FUNCTIONS主要職責： -Welcome and greet guests, greet them by name and familiarize them with their preferences 歡迎并問候客人，稱呼他們的名字并熟悉他們的喜好 - Familiar with operating system, such as billing system, reservation system and MAHA APP 熟練的使用操作系統，例如入賬系統，預定系統，縵縵APP以及其他工作系統 -Be familiar with the booking process of space functions, details and prices of service menus, liaise with the membership manager to update the usage and benefits of the black gold card usage and interests for owners 熟知空間功能的預定流程，以及A La Cart服務菜單的明細及價格；與會籍經理保持密切聯系，實時為住戶更新黑金卡的使用及權益 -Assist guests to check in in an efficient manner, ensuring that all information transmitted is complete and accurate; Assist project sales manager to proceed the unit handover process to our homeowners by presenting the welcome gift box including keys, service guide, warrantee, unit guidebook, utility registration documents, etc. 以高效的方式協助客人辦理入住，確保傳遞的所有信息是完整和準確的；協助銷售經理完成房間的交接手續，完成歡迎禮物、房間鑰匙、服務手冊、保修冊、樓書、注冊文件等 -Deal with guests daily reports and complains, actively and effectively follow up and close; Work closely with relevant departments to maintain the guest experience 處理客戶的日常報修及投訴，積極有效的跟進與閉環；與相關部門友好協作，維持住戶的居住體驗 -Arrange and update newspapers in public areas, assist guests to order other magazines and newspapers (if necessary) 公共區域報紙的更新與擺放，協助住戶預定其他的報紙及雜志（如需） -Charge collection and registration, billing (if necessary); Including but not limited to assessment fee, heating fee, maintenance & cleaning fee, etc. (We will continue to improve the fee list and collection process according to the actual operation situation in the future) 費用的收取及登記、開票（如需）；包括但不限于物業費，取暖費，維修費，清潔費 等。（未來根據實際運營情況將不斷完善費用列表及收取流程） -Prepare and participate in the festival activities, know the content and process of the activities, and send invitations to residents 節慶活動的前期準備與參與，悉知活動內容及流程，并向住戶發送邀請 -Adapt to shift changes and other reasonable work requirements from operations as required by operations 根據運營的需要，適應班次的調整、隨著運營所產生的其他合理的工作要求 KNOWLEDGE AND SKILLS任職要求： Education 教育水平： -College graduate or Certificate in Hotel Management. 大學畢業文憑或酒店管理畢業證書 Experience 工作經驗： -Minimum one year working experience in similar 5-star hotel or residences. 至少一年工作經驗在同級五星級酒店或公寓 Skills and Abilities 技能及能力： -Ability to read, write and speak English. Good Communications skills and Computer skill. 英語聽說讀寫能力及良好的交流溝通能力和電腦操作水平 -Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷靜耐心，具備服務熱情。有強烈的事業心與責任心，具備團隊精神，秉公辦事。

ESSENTIAL FUNCTIONS主要職責 -Welcome and greet guests, greet them by name and familiarize them with their preferences 歡迎并問候客人稱呼他們的名字并熟悉他們的喜好 -Be familiar with the booking process of space functions, details and prices of service menus, liaise with the membership manager to update the usage and benefits of the black gold card usage and interests for owners 熟知空間功能的預定流程以及A La Cart服務菜單的明細及價格與會籍經理保持密切聯系實時為住戶更新黑金卡的使用及權益 -Assist guests to check in in an efficient manner, ensuring that all information transmitted is complete and accurate; Assist project sales manager to proceed the unit handover process to our homeowners by presenting the welcome gift box including keys, service guide, warrantee, unit guidebook, utility registration documents, etc. 以高效的方式協助客人辦理入住確保傳遞的所有信息是完整和準確的協助銷售經理完成房間的交接手續完成歡迎禮物、房間鑰匙、服務手冊、保修冊、樓書、注冊文件等 -Deal with guests daily reports and complains, actively and effectively follow up and close; Work closely with relevant departments to maintain the guest experience 處理客戶的日常報修及投訴積極有效的跟進與閉環與相關部門友好協作維持住戶的居住體驗 -Prepare and participate in the festival activities, know the content and process of the activities, and send invitations to residents 節慶活動的前期準備與參與悉知活動內容及流程并向住戶發送邀請 -Adapt to shift changes and other reasonable work requirements from operations as required by operations 根據運營的需要適應班次的調整、隨著運營所產生的其他合理的工作要求 KNOWLEDGE AND SKILLS任職要求 Education 教育水平 ?? High school education or equivalent experience. 高中或以上學歷。 Experience 工作經驗 ?? Minimum one year in current role 至少在當前職位有一年經驗; Skills and Abilities 技能及能力 ?? Good Communications skills and Computer skill 良好的交流溝通能力及電腦使用能力 ? ?Driving license is preferred 有駕駛證優先考慮 ?? Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷靜耐心具備服務熱情。有強烈的事業心與責任心具備團隊精神秉公辦事。

崗位職責 1.確保自己的服飾、發型整潔、淡妝等方面全部符合規定的要求。 2.查看交班記錄，了解上一班的移交事項，并負責處理。 3.熟悉預訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動。 4.熟悉酒店有關客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經濟效益。 5.熟練總臺各項專業業務和技能，搞好對客服務。 6.熟練掌握店內外信息，提供準確的問訊服務。 7.負責為下榻酒店的賓客辦理入住登記手續。 8.負責客房鑰匙的管理和發放工作并嚴格遵守驗證制度。 9.制作有關報表，為其它部門提供準確的接待信息。 崗位要求 1.有良好的溝通能力，懂得英語,可以接受英文面試。 2.性格開朗、頭腦靈活、工作踏實，具有較強的服務意識、推銷意識和責任感。 3.通曉酒店各項對客政策、設施設備及服務種類以及總臺工作程度和規范。 4.相貌端正，身體健康。