1.?Ensure day-to-day?operational efficiency?of the section: ?確保每天工作被有效的完成。 2.?Responsible for the cleanliness, orderliness, sanitary conditions?and maintenance of all public area throughout the hotel under his / her jurisdiction. 指導(dǎo)并負(fù)責(zé)整個(gè)酒店的清潔衛(wèi)生維修保養(yǎng)，并使PA工作井然有序的運(yùn)行 3.?Orient and train new employees. Conduct continuous?training and retraining?and?on-the –job training to subordinates?according to approved systems and procedures. 培訓(xùn)新員工，并按酒店操作程序?qū)π聠T工進(jìn)行在崗培訓(xùn)和其他形式的再培訓(xùn)。 4.?Train staff on proper handing?and use of equipment and?cleaning supplies. 培訓(xùn)員工正確使用清潔劑和正確使用設(shè)備 5.?Make sure all public area attendants attend?the ECOLAB chemical training?program. 確保每位員工都參加藝康清潔劑培訓(xùn) 6.?Perform daily inspection of Public Area: 對(duì)公共區(qū)域進(jìn)行日常檢查 7.?Inspect daily all Executive Offices. Food and Beverage?outlets / restaurants, conference rooms, banquet halls, public restrooms and toilets, back?of the house offices, shopping arcade, lobby and other areas of responsibility. 每日對(duì)餐廳、大堂、會(huì)議室、宴會(huì)廳、客用衛(wèi)生間后區(qū)辦公室、更衣室等區(qū)域的清潔情況，更衣室進(jìn)行檢查 8.?Ensure that all public?area supervisors are doing their jobs according to established and approved?systems?and procedure. 確保PA主管按照標(biāo)準(zhǔn)檢查工作。 9.?Inspects while work is in progress to ensure that proper methods and procedures are being used 工作的檢查，確保員工的工作按照操作程序來完成。 10.?Check subordinates’?works frequently to make sure best performance are?maintained. 經(jīng)常檢查下屬的工作并促使他們出色的完成工作 11.?Maintenance public area quality program. 制定公共區(qū)域的維修保養(yǎng)計(jì)劃 12.?Initiate and schedule special cleaning in areas of responsibility. 制定各類清潔計(jì)劃 13.?Check spring-cleaning?and general cleaning schedules?of public area supervisors. 檢查PA主管大清潔的檢查情況 14.?Keep records?of special cleaning jobs completed in the public area. 對(duì)各類計(jì)劃清潔進(jìn)行記錄 15.?Record monthly, quarter, general cleaning schedules including carpet shampoo. 按照月度、季度、年度日常對(duì)清潔計(jì)劃進(jìn)行分類登記包括清潔地毯 16.?Closely monitor progress and maintenance work orders 密切關(guān)注維修進(jìn)展?fàn)顩r 17.?Follow up on public area supervisor request for maintenance and repair orders and ensure that they have been carried out effectively. 跟進(jìn)主管匯報(bào)的工程問題并確保工程問題得到及時(shí)維修 18.?Coordinate with the Engineering department regarding pending work orders. 與工程部協(xié)調(diào)未完成的工程的問題 19.?Prepare weekly outstanding repair and maintenance lists and submit reports to t Executive Housekeeper. 每周未完成的工單回報(bào)給行政管家 20.?Plan and schedule duty roster of public area staff. 負(fù)責(zé)PA員工排班及考勤 21.?Ensure that absences and tardiness are monitored closely and that corresponding?disciplinary actions are given. If privileges?are abused. 排好崗位分配表并處理好員工的請(qǐng)假，交接班，遲到等事宜。 22.?Check banquet event orders / schedules and schedule?staff accordingly. 根據(jù)宴會(huì)情況合理安排員工 23.?Discipline and appraise subordinates performance as and when required: 根據(jù)要求督導(dǎo)和評(píng)估下屬的工作表現(xiàn) 24.?Assist in motivating staff?to achieve goals and objectives of the Housekeeping department. 激勵(lì)員工完成部門的目標(biāo) 25.?Give recommendations for?improvement. 提供建議，促進(jìn)員工提高 26.?Counsel staff if necessary, reprimand or issue misconduct notice or recommend dismissal if called for. Ensure that code of discipline is strictly followed and that rules and regulations of the hotel and the department are strictly adhered to. 根據(jù)酒店和部門的規(guī)章制度，必要時(shí)對(duì)員工做出警告，給予過失單、勸退的處罰 27.?Evaluate staff performance from time to time and before probationary period is up. 試用期內(nèi)定期評(píng)估員工的表現(xiàn) 28.?Provide proper guidance. 提供合理的指導(dǎo) 29.?Investigate complaints: 處理投訴 30.?Handle complaints regarding housekeeping services in public?areas tactfully and offer all possible assistance?and take appropriate action immediately to rectify the situation. 處理PA的投訴問題，并根據(jù)情況立即做出相應(yīng)工作上的補(bǔ)救和調(diào)整。 31.?Attend to staff grievances and report to Executive Housekeeper. 處理員工的不滿并立即匯報(bào)給行政管家 32.?Be FIRM and FAIR when handling staff complaints and take appropriate action immediately after through investigation. 公平，公正的處理員工的投訴和不滿，并做出相應(yīng)的跟進(jìn)措施 33.?Contribute to overall operational efficiency: 持續(xù)不斷的保持和提高PA的工作效率 34.?Coordinate and liase?with contractual cleaners. 對(duì)外包清潔公司進(jìn)行管理及聯(lián)系溝通。 35.?Ensure works carried out are according to schedule. 確保工作按計(jì)劃完成 36.?Ensure public area supervisor check the completed job to ensure they confirm?with public area hotel’s standard of cleanliness. 確保PA 主管的檢查工作到位及按照酒店標(biāo)準(zhǔn)來清潔 37.?Ensure public area supervisor report unbecoming behaviour, attitude and performance of all contractual cleaners and report findings to the Executive Housekeeper. 確保PA主管能及時(shí)匯報(bào)外包清潔員的工作態(tài)度和工作表現(xiàn)，并匯報(bào)給行政管家 38.?Inform contractual cleaners of the hotel’s policies?and safely procedures and make they follow them. 通知并確保外包公司能嚴(yán)格執(zhí)行酒店各類規(guī)章制度和安全程序 39.?Convey information or decisions from management?to subordinates. 轉(zhuǎn)遞信息及做出管理策略 40.?Act on all decisions and programs decided by the Executive Housekeeper. Ensure all public area staff understand and follow rules and regulations, policies and procedures of the department and house rules of the hotel. 執(zhí)行行政管家制定的工作計(jì)劃和程序并確保PA員工能理解遵守酒店和部門的各項(xiàng)制度 41.?Monitor projects assigned to subordinates to ensure completion date and standards are met. 督導(dǎo)員工能按標(biāo)準(zhǔn)完成工作。 42.?Maintenance close coordination with other departments of the hotel. 與其它部門保持良好的合作。 43.?Obtain close mutual agreement and understanding for better planning and scheduling of the general cleaning of other department’s?area of responsibility 方便在其它部門區(qū)域內(nèi)的計(jì)劃清潔的進(jìn)行 44.?Minimize conflict through better communication. 通過溝通減少部門間的誤會(huì)或摩擦 45.?Ensure proper control of cleaning and guest supplies and equipments. 合理控制物品設(shè)備的使用和消耗 46.?Monitor weekly cleaning and guest supplier requisition of public area supervisors and ensure that they are properly controlled. 控制PA領(lǐng)班每周的物品使用情況 47.?Keep monthly consumption record of cleaning chemical and supplies. 做好備品月度消耗紀(jì)錄 48.?Monitor use of cleaning agents and proper dilution of chemicals. 規(guī)范清潔劑的使用，品種濃度等 49.?Report to the Executive Housekeeper defective equipment that?cannot be fixed by the Engineering department. 工程部不能修的設(shè)備設(shè)施及時(shí)匯報(bào)給客房部行政管家 50.?Ensure all equipment?are in good working condition by checking them daily. 每日檢查并保養(yǎng)各類設(shè)備設(shè)施，確保設(shè)備設(shè)施的完好 51.?To serve as a back-up reliever?of public area supervisor whenever necessary duo to absences or emergency leaves. 頂替主管空缺主管的班次。 52.?Conduct quarterly stock taking of operating equipment and supplies. 控制季度庫(kù)存情況 53.?Ensure public area supervisors complete their reports and hand-over before going off duty. 確保PA主管及時(shí)填寫報(bào)表及交接工作。 54.?Keep a logbook on daily happenings and complete all reports at the end of the day before going off duty to ensure continuity of efficient public area services. 在下班前完成每天的交接工作確保公共區(qū)域的服務(wù)效率 55.?Monitor and ensure pest control program and schedules?are carried out effectively. ?檢查并督促殺蟲計(jì)劃工作 56.?Ensure all public area master keys are accounted at the end of the day. 在每個(gè)班次間做好鑰匙的交接工作 57.?Maintain personal grooming as per hotel’s standard, to project an efficient, professional, next and tidy appearance to hotel guests and set an example to subordinates. 個(gè)人儀容儀表地按照酒店的規(guī)范保持專業(yè)有效率的出現(xiàn)在酒店客人面前，并在員工面前樹立榜樣。 58.?Ensure all public area staff aware of hotel emergency, safety and pest control procedures. 確保所有PA員工熟悉酒店的各種緊急應(yīng)對(duì)措施，和安全工作措施包括蟲害控制的程序 59.?Prepare annual evaluation / performances’ rating of PA supervisor’s and submit?to Executive Housekeeper for review. 準(zhǔn)備PA主管的年度評(píng)估，并送交行政管家的審查 60.?Remind all PA cleaners daily to practice safe work habits. 督促PA所有員工的安全工作 61.?Make sure all PA cleaners gets their job descriptions and if necessary?explain each one. 確保每位員工都有工作描述，并及時(shí)解釋員工的疑問 1.?Prepare the monthly?15 minutes briefing?training plan according to the brand standard audit standard to requirement.按酒店品牌的標(biāo)準(zhǔn)來準(zhǔn)備PA每月的15分鐘培訓(xùn)計(jì)劃 2.?Carry out other tasks as directed by your supervisors 完成上級(jí)交予的其他任務(wù)