Supervise each shift Security operations,ensuring adequate patrol patterns and frequencies are maintained to ensure thesecurity of guests and Team Members. 指導監督各班的運作，確定保衛巡視的正確執行，確保對客人和同事實施安全保衛工作。 Familiar with and checking hotel fireequipments、fireevacuation passages. 全面熟悉并檢查酒店各消防設施、消防通道、出入口。 Ensure prompt reporting of maintenance issuesto Engineering department by Security Officers as they record them during theirpatrols. 確保當班保安員將巡視記錄中的維修問題及時報告給工程部。 Familiar with each department work procedures、security knowledge、emergency procedures、ensure each position professionalknowledge and work standards. 熟悉各部門工作程序、安全知識、緊急程序、監督檢查與落實并指導各崗位員工的專業知識及工作水準。 Conduct random bag inspections of Team Membersentering and leaving the building. Ensure asset removal policy is adhered to,to prevent hotel assets being removed from the hotel without the properauthority. 在員工進出酒店時對其包裹進行隨機檢查。遵尋酒店財物管理的原則，在未行到特許的情況下嚴禁酒店財物外流。 Provide escort services for Team Memberscarrying cash, where required. 如有需要，應對攜帶大量現金的同事提供護送服務。 Maintain perimeter patrols at points of entryand egress to ensure that all people within the hotel environs have a genuinepurpose and are not loitering. 在酒店的出入口安排外圍巡視點，以確保在酒店周圍無閑雜人等 Strictly and justly examine Team Member workknowledge、workdiscipline、obligation,master each guards work status. 嚴格公正地考核員工的業務知識、工作紀律、責任心，全面掌握每個員工的工作狀況。 Responsible for shift daily work and TeamMember attendance record. 負責本班日常工作事務和員工考勤。 Convey and carry out department workarrangements and training plan. 傳達和落實部門各項工作安排和培訓計劃。 Conduct random inspections of the hotel toensure security practices are being followed, Fire exits are not blocked,equipment is not obstructing fire hose reel doors, clearance between stackedgoods and sprinkler heads is sufficient. 對酒店進行隨機檢查，以保證酒店內安全保衛措施的實行，如防火門的通暢，水龍帶門前無設備堆放，各貨物堆放區間的清潔和和噴淋頭的充足等等。 Take appropriate action to resolve guestcomplaints. Communicate with guests in a manner, which promotes goodwill, trustand satisfaction. 采取適當的方法解決客人投訴。通過與客人交流，建立起友好、信任和滿意的對客關系。 Be familiar with current first aid and fireemergency procedures. 熟悉急救程序及消防緊急措施。 Ensure a high level of cleanliness &tidiness is maintained in you’re the work area. Maintain personal presentationstandards to hotel and Hilton standards. Demonstrate professional attitude andbehavior at all times. 保持工作區域的高度清潔和整齊。按照酒店與希爾頓的標準保持個人儀表，在任何時候表現出職業風范。 Abide by the Hotels Policies and Procedures,Hilton Code of Conduct and the hotel’s Team Member Handbook. 遵守酒店工作政策及程序，遵守希爾頓運營規則及員工手冊中的條款。 Interact with department and hotel TeamMembers in a professional and positive manner to foster good rapport, promoteteam spirit and ensure effective two-way communication. 以積極專業的態度與酒店內部各部門及同事溝通，建立起良好的工作關系，增強團隊精神保證有效的雙向交流。 The hotel business functions seven days aweek, 24 hours a day.? All associatesmust realize this fact and be aware that at all times it may be necessary tomove associates from their accustomed shift as business demands. 需明白酒店是每周七天、每天二十四小時運轉的行業。因工作需要，上班的班次會隨時相應調動。