【職責內容】 1.  在旗艦店總經理的業務規劃下，全面導入旗艦店經營管理，并負責店員的管理，協調，考核，獎懲等工作，確保各項工作達到集團總部要求，實現總部下達的銷售指標 2. 負責門店的經營工作，制定門店周/月目標，并跟蹤執行情況 3. 全面負責門店的日常管理工作，負責門店員工的工作安排和管理 4. 每天定時開晨會，分析業績，總結經驗，分配目標，鼓勵店員 5. 對員工的考勤，儀容儀表和服務規范情況進行監督與管理 6. 協調各方面的人際關系，增強員工的凝聚力 7. 整理各種報表，做好門店日常費用的合理管控 8. 不斷改善門店經營管理，提升門店業績

【崗位職責】 1、完成日常美術設計及制作。 2、獨立完成或協助專業廣告人員完成重大美術制作。 3、保管、節約各種美工工具、用料。 4、做好美術資料搜集、處理、分析和存儲工作。 5、認真鉆研業務，提高自身的創作設計水平。 【崗位要求】 1、大專以上文化程度；1年以上同崗位工作經驗，美術/廣告設計專業。 2、具有高品質的設計并創作酒店所有宣傳品。 3、網頁制作能力。 4、具有一定的繪畫及美術制作能力。

1． 預測 預測每周的產出量；控制團隊的產量與價格策略，通過出租率和房價來爭取可觀收益。 2． 市場多樣化 確保酒店具有優秀的指數以達到較高收益和利率 3． 定價 確保所有市場分割的較佳價格，特別針對商務，團體與散客。 4． 商務團體 與銷售經理商議關于有潛質的商務團體的適量與價格。監測團體量的動態，確保團體的截止日期、房間出租表，團體量得到很好地管理。 5． 每周收益策略 推行每周收益策略會議與萬豪標準保持協調一致。 6． 收入管理系統? 酒店是否有或將得到高利潤，扮演主導角色和利用這種方法有助于推進酒店收益 。

Director of Events serve as the key contact for the Meeting Planner.Ensure all requirements of the group are met. Create and provide best practicesfor convention services and Food and Beverage departments for meetings. 宴會銷售總監擔任會議策劃人的主要聯絡人。確保滿足集團公司的所有要求，為會議服務團隊和餐飲部打造實踐方案，為客戶提供完美的會務體驗。 1.??Follow all company policies and procedures. 遵守所有公司政策和程序。 2.??Responsible in achieving the Catering andBanquet sales objectives and revenue goal of the hotel. 負責完成餐飲宴會銷售目標和酒店的收入目標。 3.??Develops strong rapport and builds businessrelationship with local customer base through sales and customer interviews. 通過與客戶的溝通，并與本地客戶建立牢固的合作和商業伙伴關系。 4.??Assists the Director of Event Booking Centerin the development of Sales & Marketing plan and in budget preparation. 協助宴會銷售總監開發并制作銷售計劃，并準備預算。 5.??Manages and administers the Catering andBanquet sales department to ensure smooth operation and all daily tasks arecompleted according to standard and in time. 管理并協助宴會銷售部，確保順暢運作，及時有效的完成每日工作任務。 6.??Coordinates with departments concerned toensure delivery of the highest standards of services to meet customerexpectations. 部門之間協調，確保為客人提供高水準服務，達到其預計希望。

1.??????Execute all assigned tasks asdirected and delegated from his or her Supervisors or Manager ?執行其主管或經理所指示委派的所有任務 2.?????? Supervises pastry preparation shift operations and ensurescompliance with all Food & Beverage policies, standards and procedures. 協助行政總廚及行政副總廚維持廚房的運營 3.?????? Performs all duties of kitchen associates as required. 履行廚房員工的職責 4.?????? Recognizes superior quality products, presentations andflavor. 注重食品的質量，呈現方式及風味 5.?????? Maintains food preparation handling and correct storagestandards. 做好備菜及履行正確的貯藏標準 6.?????? Maintains purchasing, receiving and food storage standards. 維持采購，收貨及食品貯藏標準 7.?????? Ensures compliance with all local, state and federal (HealthDepartment) regulations. 確保遵守當地政府（衛生部門）的規定 8.?????? Supports procedures for food & beverage portion and wastecontrols. 支持餐飲部的各項程序及對浪費的控制 9.?????? Follows proper handling and right temperature of all foodproducts. 遵循食品的適當處理及正確的保存溫度 10.??? Knows and makes sense Marriott's 70 Points of Hygiene and Safety Standards is implemented and followed. 了解并執行萬豪70項衛生及安全標準

1. Ensures that all food prepared and served during the shift is in accord with the standard set 確保所有食物在準備和制作期間符合所定的標準 2. Checks daily mise-en-place, cooking, preparation, and presentation of all food 檢查每日零點的所有食物 3. Assists Sous Chef to control cost by minimising spoilage, utilising food surplus, and controlling portion 協助廚師長控制成本，盡量減少損耗，充分利用食物的邊角料，及控制份量 4. Makes sure that all machines, furniture, equipment, and utensils are clean and in working conditions 確保所有的機器設備及器具的清潔，并能正常工作 5. Uses standard recipes and makes sure all staff are using them 確保使用標準菜譜制作菜品

1. Food & Beverage Department 餐飲部 1.1. Bar operation 管理酒吧運行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標準程序制定服務標準及規則 · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規章制度及喜來登令客人滿意計劃，推廣相關系統的程序知識，盡可能地超越客人期望 · Manage outlet service· 管理餐廳服務 · Manage cash handling procedures· 管理現金的兌付和每日的結帳工作 · Manage the maintenance of equipment· 負責設備的維護 · Monitor standards of guest facilities and services· 監督客用設施和對客服務的標準 · Control stock and monitor stock security procedures· 控制存貨并監督存貨安全程序 2. Menu Knowledge 菜單、酒水知識 2.1. Menu 菜單 · Good command food product and menu knowledge.· 熟悉餐飲知識和餐廳菜單 · Total knowledge & understanding of Food Preparation Standard & Procedure.· 了解并熟知所有食品準備的標準和程序 · Continually examine goods for quality and quantity· 控制食品出產的標準 2.2. Drink list 酒水 · Good command of beverage knowledge· 熟悉酒水知識 · Good Knowledge of Wines, Spirits and Cocktail Recipes· 熟悉葡萄酒、烈酒知識和雞尾酒的配制 · Implement beverage service skill· 酒水服務知識

3.Guest Service/Sales 對客服務/銷售 3.1.Manage Guest Service 管理對客服務 ·Responsible for guest and staff satisfaction in the outlet.·加強、提高服務水準以超出規定的服務要求 ·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.·承擔起客人滿意的責任 ·Manage the delivery of high quality service to guests·負責向客人傳送高水平服務 3.3.Guest Service/ Relations 對客服務/關系 ·Make appropriate recommendations to guests.·為客人提出有創造性的建議 ·Deliver high quality service to guests·傳送高水平對客服務 ·Ensure guest needs and reasonable requests are met·確保客人的需求和合理的要求被滿足 ·Seek opportunities to continually improve guest service·不斷尋找機會改進對客服務 ·Abide by the Sheraton Guest Satisfaction System·遵守喜來登顧客滿意標準 ·Establish and maintain effective guest relations·建立和維持有效的對客關系 ·Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image·以職業化的態度和形象展示有效的和合適的對客服務技巧 ·Communicate with guests in a manner which promotes goodwill, trust and satisfaction· 用可以增進友好、信任和滿意的態度與客人交流 ·Take appropriate action to resolve guest complaints·采取合適的行動解決客人抱怨 3.4.Sell and Promote Products and Services 銷售和促銷產品與服務 ·Sell the hotel and Sheraton’s products and services using-selling and suggestive selling techniques·使用建議性銷售的技巧銷售喜來登的產品與服務 ·Promote the hotel and Sheraton’s products·促銷酒店和喜來登的產品與服務 ·Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests· 維持對產品和服務的高度了解以便于向客人解釋和銷售服務和設施

1.1. Outlet operation 管理餐廳運行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標準程序制定服務標準及規則 · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規章制度及喜來登令客人滿意計劃，推廣相關系統的程序知識，盡可能地超越客人期望 · Manage outlet service· 管理餐廳服務 · Manage cash handling procedures· 管理現金的兌付和每日的結賬工作 · Manage the maintenance of equipment· 負責設備的維護 · Monitor standards of guest facilities and services· 監督客用設施和對客服務的標準 · Control stock and monitor stock security procedures· 控制存貨并監督存貨安全程序 2. Menu Knowledge 菜單、酒水知識 2.1. Menu 菜單 · Good command food product and menu knowledge.· 熟悉餐飲知識和餐廳菜單 · Total knowledge & understanding of Food Preparation Standard & Procedure.· 了解并熟知所有食品準備的標準和程序 · Continually examine goods for quality and quantity· 控制食品出產的標準 2.2. Drink list 酒水 · Good command of beverage knowledge· 熟悉酒水知識 · Good Knowledge of Wines, Spirits and Cocktail Recipes· 熟悉葡萄酒、烈酒知識和雞尾酒的配制 · Implement beverage service skill· 酒水服務知識

【職責內容】 職位要求： 1、形象氣質佳，性格開朗、綜合素質高、工作熱情、積極上進、親和力、責任心強； 2、從事美容行業一年以上，有導師經驗的優先考慮。 3、擁有較強的美容專業知識培訓能力和市場實踐經驗，有協調代理商推廣、美容院促銷活動經驗者優先。 4、駐扎全國各代理商辦事處，協助代理商推廣本品牌的運營； 5、有較強的溝通協調能力、個人銷售能力及團隊合作精神 6、能夠積極配合公司安排，能夠對公司有較強的歸屬精神； 7、能夠適應各省內出差；

1. Directly responsible for sanitation of all culinary, storage and buffet areas. 直接負責廚房衛生設施，存儲和自助餐區域。 2. Supervises dish room shift operations and ensures compliance with all food and beverage policies, standard and procedures. 監督管理盤碟存放間的輪班運轉操作并確保與餐飲部的相關政策，標準，程序相一致。 3. Performs all duties of utility associates as necessary. 執行所有必要工作職責。 4. Follows proper handling and right temperature of all food products. 適當操作并對所有食品保持適當溫度。 5. Inspects food holding and transport equipment repair and maintenance program. 檢查食品持有程序和運輸設備及其維修設備程序。 6. Ensures compliance with food handling and sanitation standards. 確保食品操作及衛生標準符合規定規范。 7. Ensures compliance with all local, state and federal regulations. 確保所有操作符合政府法律法規。 8. Manages all equipment, china, glass and silver and ensures adequate clean supplies of each. 管理所有設備，瓷器，玻璃器皿，鍍銀器皿并確保有其負責清潔的供應商。 9. Knows and enforces proper cleaning routines for service ware, equipment, floors, Etc. 熟知并對所有服務器皿，設備，地板等清潔程序嚴格正確執行。 10. Conducts China, glass and silver inventories. 對瓷器，玻璃器皿和銀器皿定期盤點管理。

1.?????? Well versed on all Brand Standard requirements for Front Office and relatedareas. 熟悉前廳部及相關領域的集團標準要求。 2.???????As Guest Service Manager oversees all hotel operations, ensuring that thehighest levels of hospitality and service are provided. Represents hotel management inresolving any guest or hotel related situation. Manages the flow of questions and directs guests withinthe lobby. Serves as Guest Service Manager, handles the tracking of service issues. 作為賓客服務經理需盡職盡責，須監管酒店的運營情況，提供高品質服務。代表酒店管理層解決客戶或酒店相關事宜。解答問題，在大廳里引領客人。作為賓客服務經理，處理服務中遇到的糾紛。 3.???????Directly responsible for front desk supervisors, front desk clerks, roomcontrollers and bellboy, to strive towards total guest satisfaction. 直接負責前臺主管、前臺接待、房控員以及行李員，從而提高服務質量，使客人滿意。 4.?????? Ensure that all associates are adhering to all hotel policies, standards,procedures and regulations. Needs to be able to perform in all front of housefunctions. 確保所有員工都遵守酒店的政策、標準、流程及準則。需要能夠履行所有前臺職責。 5.?????? Be responsible for hiring, training and development of all associatesworking for the guest service area. 負責賓客服務員工的招聘、培訓、及員工職業發展。 6.?????? Assist the Front Office Manager in all areas to ensure a correct andsmoothly-operating department. 協助前廳部經理的工作，確保工作能夠正常、順利地運行。 7.?????? Act as point of contact to arrange and organize guest stay. Act as rolemodel for fellow associates and assure service quality meet brand standard. Createwelcome hospitality and professional atmosphere in your area toensure total guest satisfaction. 作為安排和組織客人入住的關鍵人物，需給員工做出榜樣，確保服務質量達到酒店的品牌標準。在 所帶領的團隊中，營造出熱情、專業款待客人的氛圍，以確保客人能夠滿意。 8.??????Have knowledge oflocal areas and be informed at all times about cultural, historical attractionsas well as their locations and hours of operation. 對當地有充分的了解，特別是要清楚當地的文化、歷史名勝，及它們的所在地和營業時間。 9.?????? Be sure to spend time in public areas during busy time in order to takecare of guest requests. 在繁忙時段出現在公共區域照顧到客戶的需求。 10.??? Knowing allemergency procedure at all times. 任何時候都清楚地了解所有緊急情況的處理步驟。

1.??To work with the Director of Event BookingCenter to establish the strategic business plan for Catering and Banquet sales. 與宴會銷售總監一起制定餐飲宴會銷售計劃。 2.??Identifies and handles sales leads effectivelyand efficiently. 高效認知和掌握銷售線索。 3.??Represents the hotel and participates indomestic and international sales activities. 代表酒店參加國際及國內的銷售活動。 4.??Creative contribution to product and salesdevelopment. 發揮創造力，為開發酒店產品和拓展銷售做出貢獻。 5.??Fulfills Customer Relationship Managementresponsibilities and sales goals for defined customers through planned customerinterviews. 仔細計劃與客戶的會面，對預定的客戶實施客戶關系管理，完成銷售目標。 6.??During sales calls, carries out “crossselling” in accordance with corporate and divisional guidelines. 在銷售拜訪的活動中，按照集團和亞太區的集團規定實施交叉銷售。 7.??Monitors and reports on market and competitionwithin own market segment. 在所負責的市場區域內，監視和報告市場及競爭者的情況。 8.??Prepares and updates customer managementreports and ensures all necessary follow up work is carried out on time. 準備銷售報告，確保市場及客戶信息的準確性，以便于工作的跟進。?? 9.??Active distribution of product information andcreates awareness in the markets and business segments or responsibility. 積極地傳播產品信息，在負責的市場內營造酒店的知名度。 10.? Participatesin planning and realization of sales campaigns together with the the Directorof Event Booking Center within defined market segments. 在所負責的區域內，與宴會銷售總監一起計劃銷售攻勢，并確保其實現。

? Take and serve guest orders promptly and according to service manual in Executive lounge. 遵照服務手冊為行政樓層的客人提供他們所需要的服務 ? Do all necessary set-up sidework as assigned. 完成所有指派好的必須完成的準備工作 ? Answer any guest questions about the menu. 回答客人提出的有關于菜單的問題 ? Answer phone calls according to standard by using proper telephone etiquette and within three rings. 遵循萬豪標準，使用電話禮儀在電話鈴響三聲之內接起 ? Assist to ensure executive lounge/floor area is under smooth operation, including buffet set up, meeting room, business center, guest booking and special guest requests. 幫助確保行政樓層區域順利營運，包括自助餐的擺放，行政樓層會議室，商務中心，客人預訂及客人特殊需要 ? Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation. 任何時候都要見多識廣的了解本地文化特色，歷史及當地有吸引力的地點及營業時間 ? Familiar with hotel facilities and outlet operation hours. Provide guest with assistance whenever possible. 了解酒店設施及各部門營業時間，任何時間可以為為需要幫助的客人提供服務 ? Have basic knowledge about menu each day; able to serve wine and cocktails. 對菜單有基本了解，可以為客人服務紅酒及雞尾酒 ? Check food before serving it to guest to ascertain that appearance, temperature and portions are correct. 在將食品提供給客人之前，檢查它的外觀，溫度及數量確保準確無誤 ? Ensure Executive lounge area is clean and tidy at all time. 確保行政酒廊區域在任何時候都干凈整潔

1. Well known on all Brand Standard requirements for Concierge, transportation and related areas 熟知禮賓部、車隊，以及相關部門的品牌標準要求 2. Responsible for the supervision and control of the Bell Services, which consists of the Bellman, Doorman and Driver Ensuring all guests’ luggage is kept and stored promptly and in accordance to the LSOP 監督和控制行李服務，包括行李員、門童以及司機 保證所有客人的行李都按照酒店標準存放 3. Assist Chief Concierge to establish an effective data base system to be used by all associates for restaurant and local attractions, build a good cooperative relationship with all local attractions, restaurants etc 協助首席禮賓司建立本地餐廳和旅游景點信息數據庫以備部門同事使用，與本地著名景點景區、餐廳及其他相關部門建立良好的合作關系 4. Maximizes every opportunity to increase hotel transportation revenue, assist Chief Concierge establish a transportation Up-selling program for Concierge associate to encourage them 抓住一切機會大化酒店車輛收入，協助首席禮賓司制定車輛促銷計劃以此鼓勵員工 5. Daily check transportation booking information, make sure every guest car booking has been well arranged, and make sure the Driver has been informed 檢查每一天的車輛預定，確保每一位訂車的客人車輛都已經被安排以及確保司機都得到通知 6. To ensure the efficient handling of guest luggage and adhering to proper check-in and check-out procedures, maintain the cleanliness of the lobby area and main entrance 確保高效處理客人的行李和遵守適當的入住和退房手續，保持大堂和主要入口的整潔有序 7. Provide information and assistance to all hotel guests as requested 向住店客人提供信息咨詢及其他幫助 8. Be a good team model, lead Concierge associate to focus on detail, anticipate and fulfil guest need, create memorable experience for hotel guest 督導并作為部門好典范，帶領禮賓部員工關注細節，預見并滿足客人需求，為酒店客人創造難忘體驗 9. Be a good team model, keep a strong relationship with guest but also keep strong relationship with all Concierge associates, be notified all the problems which they cannot handle in time, and assist them on that 作為部門好典范，與客人建立良好的關系，同時與禮賓部員工建立良好關系，及時發現他們無法解決的問題并協作解決 10. Ensure that all Concierge and Transportation associates are adhering to all hotel policies, standards, procedures and regulations 確保禮賓部及車隊所有員工都遵守酒店的政策、標準、流程和管理準則

To do whatever it takes to provide exceptional service for our customers and to strive for excellence to achieve customer satisfaction. 無論怎樣做都是為了向顧客提供優質的服務，達到顧客的滿意。 To adhere to the three steps of service to all our guests: 為顧客服務的三個步驟： 1. A warm and sincere greeting. Use the guest name, if and when possible 真誠而親切的問候，盡可能的使用顧客的名字 2. Anticipation and compliance with guest needs 預測并滿足顧客的需要 3. Fond farewell. Give them a warm good-bye and use their name, if and when possible 禮貌的道別,盡可能的使用顧客的名字和他們說再見。 Responsible for the service of all catering food and beverage. Direct all catering service efforts toward guest satisfaction, the achievement/maintenance of division stands, and profit maximization. 負責宴會服務，為了滿足客人直接參與服務工作，保證部門達到標準。

-- Responsible for the smooth, efficient and professional operation of executive floor/lounge areas. 確保行政樓層區域的工作能夠順利、高效、專業地運作 -- Assistant to prepare budget for Executive Floor. 協助行政樓層負責人制定預算 -- Monitors daily revenue of Executive Floor. 管理行政樓層的日常收益 -- Monitor efficiency levels in Executive Floor. 了解行政樓層員工們工作的有效程度 --Monitor wastage and energy consumption throughout the Executive Floor 了解整個行政樓層的損耗和能源消耗情況 -- Maximizes every opportunity to increase revenue by selling the meeting room in Executive Floor and Business Center service. 抓住一切可能的機會租用行政樓層及商務中心的會議室以提高收益 -- Responsible for providing accurate Executive Floor revenue reports and reports all finding of discrepancies. 負責提供確切的行政樓層收益報表，并報告所有數據不符的調查結果 -- Ensures that all procedures and policies are in place and followed. 確保能夠遵守所有的規章流程和法規。 -- Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate. 定期管理審計帳目，如果出現什么不合法的現象要與會計及時溝通，適合的時候也可以與領導及顧問聯系 -- ?Strictly follows bank-out procedures and cash handling procedures. 嚴格遵守銀行支取流程和現金處理流程 -- ?Train and develop associates to the highest possible extent. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 培訓員工、并給其提供最廣闊的發展空間。確保日常培訓中應該包括技能培訓、禮儀、溝通培訓、管理培訓以及組織技能的培訓。

1. Constant customer contact directed towards existing customers and potential customers. 與既有的客戶和潛在的客戶及合作伙伴保持密切的聯系。 2. Identifies and handles sales leads effectively and efficiently. 高效認知和掌握銷售線索。 3. Represents the hotel and participates in domestic and international sales activities. 代表酒店參加國際及國內的銷售活動。 4. Creative contribution to product and sales development. 發揮創造力，為開發酒店產品和拓展銷售做出貢獻。 5. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews. 仔細計劃與客戶的會面，對預定的客戶實施客戶關系管理，完成銷售目標。 6. During sales calls, carries out "cross selling" in accordance with corporate and divisional guidelines. 在銷售拜訪的活動中，按照集團和亞太區的集團規定實施交叉銷售。 7. Monitors and reports on market and competition within own market segment. 在所負責的市場區域內，監視和報告市場及競爭者的情況。 8. Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time. 準備銷售報告，確保市場及客戶信息的準確性，以便于工作的跟進。 9. Active distribution of product information and creates awareness in the markets and business segments or responsibility. 積極地傳播產品信息，在負責的市場內營造酒店的知名度。 10. Participates in planning and realization of sales campaigns together with the Sale Manager within defined market segments. 在所負責的區域內，與銷售經理一起計劃銷售攻勢，并確保其實現。

1. Constant customer contact directed towards existing customers and potential customers. 與既有的客戶和潛在的客戶及合作伙伴保持密切的聯系。 2. Identifies and handles sales leads effectively and efficiently. 高效認知和掌握銷售線索。 3. Represents the hotel and participates in domestic and international sales activities. 代表酒店參加國際及國內的銷售活動。 4. Creative contribution to product and sales development. 發揮創造力，為開發酒店產品和拓展銷售做出貢獻。 5. Fulfills Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews. 仔細計劃與客戶的會面，對預定的客戶實施客戶關系管理，完成銷售目標。 6. During sales calls, carries out "cross selling" in accordance with corporate and divisional guidelines. 在銷售拜訪的活動中，按照集團和亞太區的集團規定實施交叉銷售。 7. Monitors and reports on market and competition within own market segment. 在所負責的市場區域內，監視和報告市場及競爭者的情況。 8. Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time. 準備銷售報告，確保市場及客戶信息的準確性，以便于工作的跟進。 9. Active distribution of product information and creates awareness in the markets and business segments or responsibility. 積極地傳播產品信息，在負責的市場內營造酒店的知名度。 10. Participates in planning and realization of sales campaigns together with the DOS within defined market segments. 在所負責的區域內，與銷售總監一起計劃銷售攻勢，并確保其實現。