Provide guests with information (example:loyalty programmes, area attractions, restaurants, facility information) toenhance guest experience. 為賓客提供各種信息（如：忠實計劃、本地景點、餐廳、設備信息），以提升賓客體驗。 Develop and maintain relationships with keyclients and outside contacts in order to produce group and/or conventionbusiness, to include room sales, food & beverage sales, andcatering/banquet services. 同主要客戶和外部相關人員建立聯系并保持聯絡，借此增加團體及會議業務量，包括客房銷售、餐飲銷售和宴會服務等。 Schedule conventions and/or business groupactivities at the hotel and coordinate with other hotel-level departments tofacilitate services agreed upon by the sales office and prospective clients. 安排酒店會議及業務團隊活動，與其它酒店級部門進行協調，共同完成銷售部門同潛在客戶達成的協議中所規定的各項服務。 Manage day-to-day sales activities, planand assign work, and establish performance and development goals for teammembers. Provide mentoring, coaching and regular feedback to help manageconflict, improve team member performance, and recognise good performance. 處理員工日常銷售事務，計劃并分配工作，為團隊成員設立工作績效目標。為員工提供教導、輔導并給予定期反饋，幫助解決各種員工矛盾，提升員工績效，并對員工表現優異之處予以認可。 Educate and train sales team that isresponsible for developing new accounts, maintaining existing accounts, andimplementing sales strategies. Ensure staff is properly trained and has thetools and equipment to carry out job duties. 對負責開發新客戶、維護現有客戶并執行各項銷售策略的整個銷售團隊進行教育與培訓。確保員工接受適當的培訓，保證為他們配備完成工作所需的各種工具和設備。 Work with other department managers toensure proper staffing levels based on guest volume. 同其他部門經理協作，確保員工配備情況符合酒店客流量。 Produce monthly reports and sales forecaststo analyse current/potential market and sales trends, coordinate activities toincrease revenue and market share and monitor performance to ensure actualsales meet or exceed established revenue plan. 準備每月報表和銷售預測，分析當前和潛在的營銷趨勢，規劃各種活動增加營收與市場份額，并監督員工工作績效，確保業績超出原先制定的營收計劃。