工作職責(zé)：Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting? Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures? Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks? Ensure that relevant hotel and above－h(huán)otel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls? Integrate with other functions to ensure we exceed our customer’s, owner’s and shareholder expectationsKey areas of AccountabilityProfit? Ensure all Best Practices and Standard Operating Procedures are followed to capitalise and maximise revenue potential and market share.? To utilise systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.Quality? Follow Best Practice and Standard Operating Procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis.? Feed ideas and suggestions to strive for constant improvement of operating procedures and new opportunitiesCustomer? Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking.People? Work with the RMCC Assistant Director, Senior Cluster Revenue Managers and Training Manager as required to ensure all team members are provided with excellent training for Revenue Analyst and Revenue Management duties.Specific AccountabilitiesInventory Control : Manages and maintains Group and Transient inventory controls? Proactively reviews and implements room accommodation and rate inventory controls via IDeaS V5i and R&I on a daily basis? Ensure group inventory cut－off dates are managed in line with contracts and according to demand? Implement all blackout dates and reviews frequently to determine if adjustments are needed? Work with Front Office to ensure agreed sell－out strategies are in place? Maintain rate parity with third party sites through extranet sites? Proactively reviews key demand periods to maximise RevPAR and profit through effective consideration of costs of salesSales and Pricing Strategy : Develops, monitors and adjusts sales and pricing strategies? Conduct weekly Business Focus & Group Review Meetings where the appropriate booking period is evaluated for proper rate and availability control. The Revenue Manager will provide a synopsis of results vs. direction from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment.? Weekly reviews of GEM / Delphi / Database reports if available to address concerns and action plans relating to groups & events? Develop and reviews annual transient and group pricing and demand calendars on a quarterly basis? Ensure pricing is consistent in all distribution channels （QnQ R&I, GDS, Internet, Extranets）? Identify opportunities through channels and recommends channel marketing? Liaise with market managers for key 3rd party operators? Liaise with HRCC and monitors conversion? Review corporate account production quarterly with sales to identify patterns & volume of production and agree appropriate actions? Conduct Daily Detail meeting / calls with hotel teams to highlight results, trends and changes to pricing and selling strategy for the next 3 months.Information Analysis and Monitoring : Provides critical analysis of strategies, room statistics and demand factors? Perform relevant daily, weekly, monthly checklist tasks for the maintenance of the IDeaS V5i yield management system? Ensure the integrity of data flowing into IDeaS V5i by regularly cross－referencing other sources such as OnQ R&I and OnQ Insider reports.? Review end of month room statistics reports and provide critical analysis on performance vs. forecasts and results of implemented strategies? Conduct displacement analysis of group business as needed to determine the impact potential business will have on RevPAR? Review all tentative and definite group bookings to ensure they support the implemented strategies – ensure IDeaS V5i Group Status is updated and Group Evaluator is used effectively? Complete weekly booking pace reports and analysis on pace, recommends strategy changes when needed? Analyse past and present trends and makes recommendations for future strategies.? Ensure all ONQ R&I / SRP maintenance is configured according to the current standards – rms rates, yieldable flag, commissionable status? Ensure accuracy of all information being produced/ reported effectivelyForecasting : Prepare all weekly, monthly, 3 month forecast and budget using appropriate systems and tools? Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools? Prepare plan revenue proposal? Perform IDeaS V5i Forecast Validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecastCompetitive and Demand Analysis : Ensures rate shopping data is consistent, appropriate and effectively analysed? Review all competitive shops on a daily basis and identifies selling strategies, opportunities and market trends? Review Demand Calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis.? Maintain historical data on events and performance on any promotions during these demand－generating events.? Maintain IDeaS V5i interface where automated rate shopping is configured to ensure the yield system is configured for BAR adjustments appropriately.? Proactively identifies peak nights and peak periods and sets KPI targets and action plans? Identify demand troughs and leads an action planDriving Commercial Performance : Drives incremental EBITDA, RevPar and Fair Market Share performance through the following? Work effectively with RMCC Team members, Hotels （GMs, DBDs, C&E and on property revenue coordinator）, Sales, RDRs, Marketing, e－commerce to ensure incremental financial performance （RevPar, EBITDA）? Ensure growth in performance of KPIs such as Room Type Supplements, Peak Nights, House Overbooking and Forecast Accuracy? Drive Hotel Fair Market Share performance, moving hotels into the “Gaining” quadrants? Ensure any Holiday Cover commitments are managed as per standard任職資格：Experience ? Practical working experience within hotel revenue management Skills ? Advanced Excel, PowerPoint & Word ? Strong analytical skills ? Management skills （such as leadership, organization, communication, control） ? Good communication skills ? Excellent organization and planning skills Qualities ? Sound functional knowledge of the day to day Management & operation of a Revenue Management Department ? Commercial attitude and proactive sales approach ? Ability to set, & maintain minimum Standards ? Ability to analyse data and identify significant trends

Job Duties (including but not limited to) 主要工作職責(zé)（包括但不限于以下內(nèi)容）： To assist the Reservation Manager in the supervision of all activities pertaining to the Reservation Department to achieve the highest possible occupancy levels for the purpose of maximizing revenues and profit. 協(xié)助預(yù)訂部經(jīng)理完成部門(mén)的日常工作，以保證酒店出租率和收入的最大化。 1. Handled booking from different channels in a timely and efficient manner, accepted online and offline customers' booking needs for the hotel, and properly solved them. 及時(shí)高效的處理來(lái)自不同渠道的預(yù)定，接受線(xiàn)上、線(xiàn)下客戶(hù)對(duì)酒店的預(yù)訂需求，并予以妥善解決。 2. Check all new bookings, cancellations or changes daily to ensure that the information is accurate and timely inform the relevant departments. 每日檢查當(dāng)日所有新預(yù)定，取消或變更的預(yù)定，確保信息準(zhǔn)確無(wú)誤及時(shí)通知相關(guān)部門(mén)。 3. Familiar with hotel product knowledge and related activities. At the same time, have a high degree of knowledge of the hotel and surrounding products. 熟悉了解酒店產(chǎn)品知識(shí)，以及相關(guān)活動(dòng)。同時(shí)對(duì)酒店及周邊的產(chǎn)品知識(shí)具備高度的認(rèn)知。 4. Be familiar with room booking procedures to provide guests with the latest and most accurate room status information. 熟悉處理房間預(yù)訂的程序，給賓客提供給最新和最準(zhǔn)確的房況信息。 Requirements 任職資格： 1. University Bachelor’s Degree and above. 大學(xué)本科及以上學(xué)歷。 2. Excellent written and spoken Mandarin & English is a must. 優(yōu)秀的中英文書(shū)寫(xiě)和口語(yǔ)能力。 3. Proficient in Excel, Word, PowerPoint etc. admin software. 熟練使用Excel, Word,PowerPoint等行政管理軟件。 4. Good interpersonal & communication skills. 良好的人際交往和溝通能力。 5. Ability to work independently and as a team. 獨(dú)立工作和團(tuán)隊(duì)合作的能力。 6. Pro-active, can fit in the fast speed working atmosphere. 積極主動(dòng)，能適應(yīng)快節(jié)奏的工作氛圍。 Experiences 經(jīng)驗(yàn)要求： Minimum 2 years of related work experience, preferably in hotels. 至少2年同等星級(jí)酒店相關(guān)的工作經(jīng)驗(yàn)。

崗位職責(zé)： 1、管理物業(yè)出租； 2、制定價(jià)格策略銷(xiāo)售客房； 3、統(tǒng)一和維護(hù)物業(yè)的收益管理系統(tǒng)，并定期發(fā)送調(diào)研報(bào)告給管理層； 4、以市場(chǎng)分析為基礎(chǔ)，每月進(jìn)行定價(jià)分析； 5、定期分析收益的趨勢(shì)，積極落實(shí)措施，以幫助收入的恢復(fù)和促進(jìn)利潤(rùn)的增長(zhǎng)； 6、協(xié)助編制每月的收入預(yù)測(cè)，預(yù)算以及損益表； 7、協(xié)助銷(xiāo)售總監(jiān)快速并有效地給予策略建議； 8、執(zhí)行銷(xiāo)售總監(jiān)交辦的事宜。 崗位要求： 1、5 年以上國(guó)際品牌酒店相關(guān)工作經(jīng)驗(yàn)，服務(wù)式公寓工作經(jīng)驗(yàn)有限； 2、精通損益表，預(yù)算和商業(yè)計(jì)劃以及了解會(huì)計(jì)的一般知識(shí)； 3、熟悉網(wǎng)絡(luò)營(yíng)銷(xiāo)及渠道分銷(xiāo)。

【崗位職責(zé)】 1、管理本班的員工。負(fù)責(zé)班組的日常組織工作。 2、確認(rèn)所有的叫早電話(huà)已經(jīng)被記錄并且落實(shí)。 3、有效地管理本市和長(zhǎng)途電話(huà)設(shè)備以及接線(xiàn)員處理電話(huà)的禮貌,確保有效的總機(jī)服務(wù)。 4、管理對(duì)客留言和傳呼服務(wù),確保留言轉(zhuǎn)接服務(wù)設(shè)施的有效運(yùn)轉(zhuǎn)。 5、對(duì)內(nèi)部工作程序,員工考勤，三個(gè)班次的運(yùn)轉(zhuǎn)的組織和內(nèi)部管理。 6、熟悉酒店的所有分機(jī)號(hào)碼。 7、更新各種問(wèn)訊資料。 【崗位要求】 1、大學(xué)以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)2年以上。 2、通曉酒店的服務(wù)設(shè)施、各營(yíng)業(yè)點(diǎn)的服務(wù)項(xiàng)目、服務(wù)時(shí)間以及收費(fèi)標(biāo)準(zhǔn)，掌握總機(jī)房所有設(shè)備的操作程序，機(jī)器性能。 3、口齒清楚，音質(zhì)優(yōu)美，待人熱情，工作負(fù)責(zé)。 4、必須會(huì)說(shuō)和聽(tīng)懂賓客使用的主要語(yǔ)種，英語(yǔ)流利。

【崗位職責(zé)】 1、隨時(shí)為客人提供準(zhǔn)確、快捷、禮貌的服務(wù)，必須在電話(huà)鈴聲三聲之內(nèi)接起電話(huà)。 2、掌握客房狀況和預(yù)訂狀況，以及向訂房單位或個(gè)人索取必要的預(yù)定資料,確保電腦中的預(yù)定信息齊全。 3、處理傳真和電話(huà)預(yù)定，準(zhǔn)確在電腦系統(tǒng)中輸入房間預(yù)定，并在當(dāng)天及時(shí)回復(fù)和確認(rèn)。 【崗位要求】 1、本科學(xué)歷或同等文化程度。 2、熟悉電腦操作。 3、具有良好的中英文表達(dá)能力。

【崗位職責(zé)】 1、隨時(shí)為客人提供準(zhǔn)確、快捷、禮貌的服務(wù)，必須在電話(huà)鈴聲三聲之內(nèi)接起電話(huà)。 2、掌握客房狀況和預(yù)訂狀況，以及向訂房單位或個(gè)人索取必要的預(yù)定資料,確保電腦中的預(yù)定信息齊全。 3、處理傳真和電話(huà)預(yù)定，準(zhǔn)確在電腦系統(tǒng)中輸入房間預(yù)定，并在當(dāng)天及時(shí)回復(fù)和確認(rèn)。 【崗位要求】 1、大學(xué)學(xué)歷或同等文化程度。具有1年以上從事酒店工作經(jīng)歷。 2、熟悉電腦操作。 3、具有良好的中英文表達(dá)能力。

崗位職責(zé)： 1、識(shí)別市場(chǎng)風(fēng)險(xiǎn)并提出預(yù)警管理要求，編制并發(fā)布每日、周度、月度及季度經(jīng)營(yíng)分析報(bào)告，完成半年度經(jīng)營(yíng)情況綜合分析。 2、組織重點(diǎn)門(mén)店及區(qū)域業(yè)績(jī)攻堅(jiān)專(zhuān)項(xiàng)工作，制定并實(shí)施業(yè)績(jī)提升解決方案。 3、制定月度會(huì)員營(yíng)銷(xiāo)活動(dòng)方案并推動(dòng)執(zhí)行，監(jiān)控會(huì)員卡渠道分銷(xiāo)收益表現(xiàn)。 4、主導(dǎo)年度整體預(yù)算編制，確認(rèn)分銷(xiāo)渠道年度合作框架。 崗位要求: 1、對(duì)客戶(hù)需求敏感，注重細(xì)節(jié)，具備良好的服務(wù)意識(shí)。必須有酒店集團(tuán)5年以上會(huì)員管理及操作經(jīng)驗(yàn)，有連鎖酒店會(huì)員管理經(jīng)驗(yàn)優(yōu)先考慮，對(duì)會(huì)員運(yùn)營(yíng)、渠道管理或酒店行業(yè)有濃厚興趣，具備相關(guān)經(jīng)驗(yàn)者優(yōu)先； 2、具備較強(qiáng)的數(shù)據(jù)分析能力，能通過(guò)數(shù)據(jù)驅(qū)動(dòng)決策，熟練使用Excel等工具，思維靈活，具備創(chuàng)新意識(shí)，能獨(dú)立策劃會(huì)員活動(dòng)及營(yíng)銷(xiāo)方案； 3、優(yōu)秀的溝通協(xié)調(diào)能力，能夠高效對(duì)接內(nèi)外部資源，推動(dòng)項(xiàng)目執(zhí)行，結(jié)果導(dǎo)向，抗壓能力強(qiáng)，適應(yīng)快節(jié)奏工作環(huán)境；

DUTIES AND RESPONSIBILITIES工作職責(zé) ·???????? Maximize all revenues for the Hotel, including but not limited to Room and Banquet/Catering Revenues. Lead cross functional decision making of all revenue generating departments including Sales and Marketing, Rooms, Catering and Food and Beverage departments. Manage all aspects of competitor intelligence; pricing; management of room inventory, and/or the yield hurdle points; distribution channels, market segment mix; acceptance/denial of major group bookings. 使酒店的所有收益最大化，包括并不僅限于客房和宴會(huì)和餐飲收入。領(lǐng)導(dǎo)由所有創(chuàng)收部門(mén)參與的跨部門(mén)決策工作，這些部門(mén)包括銷(xiāo)售和市場(chǎng)部、客房部、餐飲服務(wù)部。管理競(jìng)爭(zhēng)情報(bào)工作的各個(gè)方面；定價(jià)；管理可出租客房和收益底線(xiàn)；分銷(xiāo)渠道；市場(chǎng)細(xì)分組合；接受或拒絕較大團(tuán)隊(duì)的預(yù)訂。 ·???????? Using the tools provided (ie IBP) and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account. 利用提供的工具（即IBP）并依照洲際酒店集團(tuán)的規(guī)范，以日歷的形式對(duì)以下信息進(jìn)行維持、更新和分享：外部活動(dòng)、競(jìng)爭(zhēng)對(duì)手價(jià)格情報(bào)、平均房?jī)r(jià)的滲透率（RGI）、商業(yè)客戶(hù)的抵店和消費(fèi)習(xí)慣、流失報(bào)告、會(huì)議空間分配、攬客率（與餐飲經(jīng)理一起）、總體的和按帳戶(hù)的（對(duì)于預(yù)訂者而言）忠誠(chéng)度計(jì)劃滲透率，系統(tǒng)以及通過(guò)渠道、細(xì)分市場(chǎng)和客戶(hù)得到的客房或非客房收益的趨勢(shì)。 ·???????? Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation. 了解酒店效益的組成部分，并以此對(duì)來(lái)自當(dāng)?shù)乜蛻?hù)和群體的業(yè)務(wù)進(jìn)行評(píng)估，以便為將來(lái)的定價(jià)和談判提供數(shù)據(jù)。 ·???????? Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses data for these meetings, displaying key facts/trends etc., on the revenue room walls. 協(xié)助召開(kāi)客房收益會(huì)議（由總經(jīng)理主持），并撰寫(xiě)會(huì)議所需的報(bào)告和分析材料，在會(huì)議室的墻上展示主要數(shù)據(jù)和趨勢(shì)等 ·???????? Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analysing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business. 通過(guò)分析歷史數(shù)據(jù)和當(dāng)前文件，監(jiān)測(cè)并決定功能廳、客房和餐飲場(chǎng)所的需求周期。負(fù)責(zé)跟蹤和分析場(chǎng)所預(yù)訂速度和團(tuán)組入住情況，對(duì)團(tuán)組入住以及客人不承認(rèn)預(yù)訂或改變主意的情況進(jìn)行處理 ·???????? Manage the use of revenue systems on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed, then, she or he is responsible for opening or closing Holidex Plus. 每天對(duì)收入系統(tǒng)的使用情況進(jìn)行管理，包括負(fù)責(zé)收益底線(xiàn)的操作和每日清單結(jié)余。如果沒(méi)有安裝收入管理系統(tǒng)，則應(yīng)負(fù)責(zé)開(kāi)關(guān)預(yù)訂系統(tǒng)。 ·???????? Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments. 與區(qū)域收益經(jīng)理一起對(duì)所有創(chuàng)收部門(mén)進(jìn)行年度收益管理審計(jì)。 ·???????? Perform other duties as assigned. May also serve as manager on duty. 完成其它分配的任務(wù)，可能需要擔(dān)任值班經(jīng)理。 QUALIFICATIONS AND REQUIREMENTS任職要求 ·???????? Bachelor’s degree / higher education qualification / equivalent in marketing or related field, and four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team. Strong knowledge of local businesses and business trends required. Must speak local language(s). Other languages preferred. 市場(chǎng)營(yíng)銷(xiāo)或相關(guān)專(zhuān)業(yè)學(xué)士及以上學(xué)歷或同等學(xué)歷，4 年及以上服務(wù)業(yè)或酒店業(yè)市場(chǎng)營(yíng)銷(xiāo)或相關(guān)工作經(jīng)驗(yàn)，需具備直接管理銷(xiāo)售團(tuán)隊(duì)經(jīng)驗(yàn)，需要熟知本地業(yè)務(wù)及業(yè)務(wù)趨勢(shì)，必須掌握本地語(yǔ)言，能同時(shí)使用其它語(yǔ)言者優(yōu) 先。 ·???????? Communication skills are utilized for a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ·???????? Demonstrated knowledge of effective hotel pricing concepts, yield management optimization and selling strategies, and ability to determine which concepts to apply in given market conditions. 擁有有效的酒店報(bào)價(jià)概念，優(yōu)化收益管理和銷(xiāo)售策略的知識(shí)，并具有在給定的市場(chǎng)條件下決定使用哪種概念的能力。 ·???????? Proficient in the use of Microsoft Office 精通微軟辦公軟件 ·???????? Problem solving, analytical, reasoning, motivating, organizational and training abilities. 具有解決問(wèn)題，推理，號(hào)召，組織和培訓(xùn)能力 ·???????? Good writing skills 良好的寫(xiě)作技能 ·???????? Proficient in English &/or Mandarin 熟練的英語(yǔ)或者普通話(huà) ·???????? Bachelor’s degree in Hotel Administration or Business Administration. 具有酒店管理或商業(yè)管理的學(xué)士學(xué)位。 ·???????? 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Previous Revenue Management or Pricing experience is preferred. 3年相關(guān)工作經(jīng)驗(yàn)或類(lèi)似的管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃c工作經(jīng)驗(yàn)結(jié)合的背景。曾擁從事收入管理或報(bào)價(jià)工作者優(yōu)先考慮。

崗位職責(zé): 1.預(yù)測(cè)市場(chǎng)需求，為酒店?duì)幦∈袌?chǎng)關(guān)鍵時(shí)機(jī); 2.了解酒店收益的組成，始終能對(duì)環(huán)境競(jìng)爭(zhēng)，優(yōu)化每間可銷(xiāo)售客房的平均收益; 3.監(jiān)督房間預(yù)訂流量，節(jié)假日、特定時(shí)間段、OTA平臺(tái)等價(jià)格展示情況，并確保操作系統(tǒng)與酒店標(biāo)準(zhǔn)相一致; 4.負(fù)責(zé)制訂和執(zhí)行營(yíng)業(yè)預(yù)算及經(jīng)營(yíng)計(jì)劃; 5.負(fù)責(zé)制訂符合酒店總體營(yíng)業(yè)目標(biāo)及行動(dòng)方案; 6.負(fù)責(zé)跟蹤和分析預(yù)訂流程，團(tuán)隊(duì)流量，特別關(guān)注和加強(qiáng)團(tuán)隊(duì)預(yù)留房管理，更好的做好團(tuán)隊(duì)適度減量，最大程度提高收益; 7.根據(jù)酒店收益情況做出分析，每周召開(kāi)收益信息會(huì)，每月召開(kāi)酒店收益管理分析會(huì)。 崗位要求: 1.本及以上文化程度，3年以上酒店收益經(jīng)理崗位工作經(jīng)驗(yàn); 2.具有團(tuán)隊(duì)協(xié)作能力和管理能力; 3.有較強(qiáng)的創(chuàng)新意識(shí)和創(chuàng)新思維; 4.出色的溝通、計(jì)劃管理和問(wèn)題解決能力; 5.能夠使用數(shù)據(jù)分析工具進(jìn)行商業(yè)分析并對(duì)提升酒店收益有獨(dú)到見(jiàn)解。

1.Cluster Revenue Management Analyst/廣州集群收益管理分析員（1名，薪資面議）： （1）具備較好的邏輯分析能力，會(huì)使用數(shù)據(jù)分析工具進(jìn)行商業(yè)分析 （2）應(yīng)屆畢業(yè)生專(zhuān)業(yè)為經(jīng)濟(jì)學(xué)，財(cái)務(wù)管理，統(tǒng)計(jì)學(xué)，應(yīng)用數(shù)學(xué)者優(yōu)先考慮 （3）有在酒店業(yè)發(fā)展的熱情，積極主動(dòng) 2.Cluster Senior Revenue Management  Analyst/廣州集群收益管理高級(jí)分析員（1名，薪資面議）： （1）具備較好的邏輯分析能力，會(huì)使用數(shù)據(jù)分析工具進(jìn)行商業(yè)分析 （2）優(yōu)先考慮熟悉掌握萬(wàn)豪預(yù)訂/收益/分銷(xiāo)系統(tǒng)者 3.Cluster Revenue  Management Manager/廣州集群收益管理經(jīng)理（1名，薪資面議）： （1）負(fù)責(zé)單店或多店收益管理策略 （2）優(yōu)先考慮熟悉掌握萬(wàn)豪預(yù)訂/收益/分銷(xiāo)系統(tǒng)者 （3）能夠使用數(shù)據(jù)分析工具進(jìn)行商業(yè)分析并對(duì)提升酒店收益有獨(dú)到見(jiàn)解

【崗位職責(zé)】 1、預(yù)測(cè)市場(chǎng)需求，為酒店?duì)幦∈袌?chǎng)關(guān)鍵時(shí)機(jī)。 2、協(xié)助酒店收益最大化，提高市場(chǎng)份額，同時(shí)取得更好的收益。 3、與酒店預(yù)訂部及銷(xiāo)售團(tuán)隊(duì)緊密合作以推動(dòng)針對(duì)性收入，在個(gè)人和團(tuán)隊(duì)預(yù)定中始終堅(jiān)持高標(biāo)準(zhǔn)的客服理念。 4、始終能對(duì)環(huán)境競(jìng)爭(zhēng)，優(yōu)化每間可銷(xiāo)售客房的平均收益。 5、相應(yīng)敏銳的洞察力，利用收入管理策略的眼光來(lái)領(lǐng)導(dǎo)團(tuán)隊(duì)。 6、適當(dāng)調(diào)節(jié)以保證酒店房間銷(xiāo)售和收益最大化，按照標(biāo)準(zhǔn)執(zhí)行并記錄。 7、監(jiān)督酒店房間預(yù)訂流量，節(jié)假日、特定時(shí)間段、OTA平臺(tái)等價(jià)格展示情況，并確保操作系統(tǒng)與酒店標(biāo)準(zhǔn)相一致。 8、具備制訂和執(zhí)行營(yíng)業(yè)預(yù)算及經(jīng)營(yíng)計(jì)劃的能力。 9、具備制訂符合酒店總體營(yíng)業(yè)目標(biāo)及行動(dòng)方案的能力。 10、負(fù)責(zé)跟蹤和分析預(yù)訂流程，團(tuán)隊(duì)流量，特別關(guān)注和加強(qiáng)團(tuán)隊(duì)預(yù)留房管理，更好的做好團(tuán)隊(duì)適度減量，最大程度提高收益。 11、根據(jù)酒店收益情況做出分析，召開(kāi)收益信息會(huì)，召開(kāi)酒店收益管理分析會(huì)。 【崗位要求】 1、3年以上星級(jí)酒店收益經(jīng)理/總監(jiān)崗位工作經(jīng)驗(yàn)； 2、具有團(tuán)隊(duì)協(xié)作能力和管理能力； 3、有較強(qiáng)的創(chuàng)新意識(shí)和創(chuàng)新思維； 4、出色的溝通、計(jì)劃管理和問(wèn)題解決能力； 5、對(duì)市場(chǎng)不斷變化較有很好的敏感性； 6、具有一定的英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)能力。

使酒店的所有收益最大化，包括并不僅限于客房和宴會(huì)和餐飲收入。領(lǐng)導(dǎo)由所有創(chuàng)收部門(mén)參與的跨部門(mén)決策工作，這些部門(mén)包括市場(chǎng)銷(xiāo)售部、客房部、餐飲部等。管理競(jìng)爭(zhēng)情報(bào)工作的各個(gè)方面定價(jià)；管理可出租客房和收益底線(xiàn),分銷(xiāo)渠道,市場(chǎng)細(xì)分組合,接受或拒絕較大團(tuán)隊(duì)的預(yù)訂。 日常工作內(nèi)容 每一天都是不同的一天，但大致工作內(nèi)容如下： ●監(jiān)測(cè)競(jìng)爭(zhēng)對(duì)手對(duì)所有創(chuàng)收部門(mén)的定價(jià)，了解當(dāng)?shù)厥袌?chǎng)動(dòng)態(tài)和需求群體，并就酒店的定價(jià)和市場(chǎng)綜合策略向客房收益工作組提供適當(dāng)?shù)慕ㄗh ●了解酒店效益的組成部分，并以此對(duì)來(lái)自當(dāng)?shù)乜蛻?hù)和群體的業(yè)務(wù)進(jìn)行評(píng)估，以便為將來(lái)的定價(jià)和談判提供數(shù)據(jù) ●每周與總經(jīng)理、市場(chǎng)銷(xiāo)售總監(jiān)、預(yù)訂部、前廳部、餐飲部等一起開(kāi)營(yíng)收會(huì)議 ●協(xié)助召開(kāi)營(yíng)收會(huì)議（由總經(jīng)理主持），并撰寫(xiě)會(huì)議所需的報(bào)告和分析材料，在會(huì)議室的墻上展示主要數(shù)據(jù)和趨勢(shì)等 ●通過(guò)分析歷史數(shù)據(jù)和當(dāng)前文件，監(jiān)測(cè)并決定功能廳、客房和餐宴會(huì)的需求周期。負(fù)責(zé)跟蹤和分析場(chǎng)所預(yù)訂周期和團(tuán)組入住情況，對(duì)團(tuán)組入住以及客人取消預(yù)訂的情況進(jìn)行處理 ●與部門(mén)領(lǐng)導(dǎo)一起設(shè)計(jì)、制定和執(zhí)行能夠符合具體的部門(mén)要求的培訓(xùn)計(jì)劃，確保培訓(xùn)課程方案的制定，以及培訓(xùn)的有效性 ●為酒店團(tuán)隊(duì)提供收益系統(tǒng)的功能和升級(jí)的培訓(xùn)并予以支持 我們對(duì)您的要求 ●具有酒店管理或商業(yè)管理的學(xué)士學(xué)位 ●3年相關(guān)工作經(jīng)驗(yàn)（收益，分析等），或與此相當(dāng)?shù)慕逃c工作經(jīng)驗(yàn)結(jié)合的背景。曾擁從事收入管理或報(bào)價(jià)工作者優(yōu)先考慮 ●精通微軟辦公軟件 ●優(yōu)秀的中英文口、書(shū)寫(xiě)能力 我們的宗旨是歡迎擁有不同背景的人加入我們的團(tuán)隊(duì)，并把建立一支包容性團(tuán)隊(duì)作為追求，我們認(rèn)同人與人之間的獨(dú)特性，鼓勵(lì)同事全身心投入工作。IHG 酒店與度假村為申請(qǐng)人和員工提供平等的就業(yè)機(jī)會(huì)，無(wú)關(guān)乎種族、膚色、宗教、性別、性取向、性別認(rèn)同、國(guó)籍、受保護(hù)的退伍軍人身份或殘疾。我們提倡彼此信任、支持和認(rèn)可的文化，無(wú)論您是來(lái)自何種背景，擁有哪些經(jīng)歷，我們都能認(rèn)可您的觀(guān)點(diǎn)。  IHG 為每名團(tuán)隊(duì)成員提供適宜的發(fā)展空間，支持在協(xié)作的環(huán)境中成長(zhǎng)并發(fā)揮自身的價(jià)值。我們知道，要提高工作效率，就要提高幸福感（無(wú)論是在工作中還是在工作之外），通過(guò)我們的 myWellbeing 框架，我們致力于提升您在健康、生活方式和工作場(chǎng)所中的幸福感。   加入我們，成為不斷壯大的全球大家族的一員。

開(kāi)業(yè)籌備階段 ?參與酒店定價(jià)策略制定，確定基礎(chǔ)房?jī)r(jià)和價(jià)格體系 ?建立酒店收益管理系統(tǒng)和流程，配置相關(guān)參數(shù) ?分析市場(chǎng)數(shù)據(jù)和競(jìng)爭(zhēng)對(duì)手情況，制定開(kāi)業(yè)初期的促銷(xiāo)策略 ?培訓(xùn)酒店員工關(guān)于收益管理的理念和操作流程 ?制定酒店各部門(mén)的收益指標(biāo)和績(jī)效考核方案 日常運(yùn)營(yíng)階段 ?每日監(jiān)控酒店客房預(yù)訂情況，動(dòng)態(tài)調(diào)整房?jī)r(jià)和庫(kù)存 ?分析市場(chǎng)趨勢(shì)和競(jìng)爭(zhēng)對(duì)手價(jià)格，及時(shí)調(diào)整酒店定價(jià)策略 ?制定并執(zhí)行酒店長(zhǎng)住客、團(tuán)隊(duì)客和散客的差異化定價(jià)策略 ?與銷(xiāo)售團(tuán)隊(duì)協(xié)作，優(yōu)化團(tuán)體預(yù)訂和合約客戶(hù)的價(jià)格和條款 ?定期生成收益分析報(bào)告，評(píng)估收益策略的執(zhí)行效果 系統(tǒng)與團(tuán)隊(duì)管理 ?維護(hù)和優(yōu)化收益管理系統(tǒng)，確保系統(tǒng)數(shù)據(jù)準(zhǔn)確和及時(shí)更新 ?開(kāi)發(fā)和完善收益管理工具和報(bào)表，提高工作效率 ?培訓(xùn)和指導(dǎo)收益管理團(tuán)隊(duì)成員，提升團(tuán)隊(duì)專(zhuān)業(yè)能力 ?建立收益管理團(tuán)隊(duì)的績(jī)效考核體系，激勵(lì)團(tuán)隊(duì)達(dá)成目標(biāo) 工作經(jīng)驗(yàn)及學(xué)歷 擔(dān)任過(guò)三年以上國(guó)際品牌酒店收益總監(jiān)或相應(yīng)職務(wù)，具有酒店開(kāi)業(yè)籌備經(jīng)驗(yàn)，有奢華度假酒店收益總監(jiān)經(jīng)驗(yàn)者優(yōu)先。 語(yǔ)言能力 具有熟練的英語(yǔ)水平，能用英語(yǔ)進(jìn)行運(yùn)營(yíng)和管理的交流

集團(tuán)酒店板塊新項(xiàng)目人才儲(chǔ)備 崗位職責(zé)： 1、結(jié)合市場(chǎng)銷(xiāo)售預(yù)算和預(yù)測(cè)制作年度收益計(jì)劃。 2、貫徹并制定收益行動(dòng)計(jì)劃確保能夠完成收益指標(biāo)。 3、預(yù)測(cè)市場(chǎng)需求，為酒店?duì)幦∈袌?chǎng)關(guān)鍵時(shí)機(jī)，協(xié)調(diào)所有預(yù)定確保增加客房預(yù)訂量及客房收益。 4、監(jiān)督酒店客房預(yù)訂流量，節(jié)假日、特定時(shí)間段、OTA平臺(tái)等價(jià)格展示情況，并確保操作系統(tǒng)與酒店標(biāo)準(zhǔn)一致。 5、監(jiān)控競(jìng)爭(zhēng)酒店市場(chǎng)動(dòng)態(tài)，有目標(biāo)性調(diào)整策略，推薦合適的行動(dòng)方案，確保收益的最大化。 6、組織并召開(kāi)每周和每月的收益例會(huì)，完成并分析月度報(bào)表。 7、確保所有價(jià)格體系能夠準(zhǔn)確并及時(shí)輸入系統(tǒng)并完成所有數(shù)據(jù)統(tǒng)計(jì)。 崗位要求： 1、大專(zhuān)及以上學(xué)歷，市場(chǎng)營(yíng)銷(xiāo)、廣告學(xué)、新聞學(xué)、工商管理等相關(guān)專(zhuān)業(yè)。 2、一年以上國(guó)際品牌酒店同崗位工作經(jīng)驗(yàn)，具備全面收益管理知識(shí)。 3、良好的英語(yǔ)溝通及書(shū)寫(xiě)能力，熟練操作Office、酒店運(yùn)營(yíng)系統(tǒng)。 4、具有敏銳的商業(yè)、市場(chǎng)意識(shí)和觀(guān)察、應(yīng)變能力，有較強(qiáng)的市場(chǎng)感知力，優(yōu)秀的數(shù)據(jù)分析能力。 5、具有較強(qiáng)的抗壓力，團(tuán)隊(duì)合作意識(shí)。

【崗位職責(zé)】 1、了解酒店收益的組成，為未來(lái)價(jià)格設(shè)置和磋商提供數(shù)據(jù)； 2、協(xié)助屬酒店公司提高收益，提高市場(chǎng)份額，同時(shí)取得更好的收益。 3、與預(yù)訂部及銷(xiāo)售團(tuán)隊(duì)緊密合作以推動(dòng)針對(duì)性收入，在個(gè)人和團(tuán)隊(duì)預(yù)定中始終堅(jiān)持高標(biāo)準(zhǔn)的客服理念。 4、始終能對(duì)環(huán)境競(jìng)爭(zhēng)，優(yōu)化每間可銷(xiāo)售客房的平均收益。 5、相應(yīng)敏銳的洞察力，在公司里利用收入管理策略的眼光來(lái)領(lǐng)導(dǎo)團(tuán)隊(duì)。 6、適當(dāng)調(diào)節(jié)以保證酒店房間銷(xiāo)售和提高收益，按照標(biāo)準(zhǔn)執(zhí)行并記錄。 7、監(jiān)督各酒店公司房間預(yù)訂流量，節(jié)假日、特定時(shí)間段、OTA平臺(tái)等價(jià)格展示情況，并確保操作系統(tǒng)與公司標(biāo)準(zhǔn)相一致。 8、具備制訂和執(zhí)行營(yíng)業(yè)預(yù)算及經(jīng)營(yíng)計(jì)劃的能力。 9、具備制訂符合下屬酒店公司總體營(yíng)業(yè)目標(biāo)及行動(dòng)方案的能力。 10、負(fù)責(zé)跟蹤和分析預(yù)訂流程，團(tuán)隊(duì)流量，特別關(guān)注和加強(qiáng)團(tuán)隊(duì)預(yù)留房管理，更好的做好團(tuán)隊(duì)適度減量，提高收益。 11、根據(jù)下屬各酒店公司收益情況做出分析，定期召開(kāi)收益信息會(huì)。 【崗位要求】 1、具備洲際酒店集團(tuán)旗下酒店收益經(jīng)理崗位工作經(jīng)驗(yàn)； 2、具有團(tuán)隊(duì)協(xié)作能力和管理能力； 3、有較強(qiáng)的創(chuàng)新意識(shí)和創(chuàng)新思維； 4、出色的溝通、計(jì)劃管理和問(wèn)題解決能力； 5、對(duì)市場(chǎng)不斷變化較有很好的敏感性； 6、具有一定的英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)能力。

??根據(jù)酒店產(chǎn)品（房間、宴會(huì)和餐飲）的情況制定有效的價(jià)格及售賣(mài)策略。? ??更具市場(chǎng)趨勢(shì)實(shí)時(shí)調(diào)整策略以保證酒店房間及宴會(huì)銷(xiāo)售和收益的最大化。 ??協(xié)助商務(wù)發(fā)展總監(jiān)完成酒店所有部門(mén)的收入預(yù)算。 ??根據(jù)酒店生意預(yù)定情況及市場(chǎng)趨勢(shì)完成每周每月的滾動(dòng)預(yù)測(cè)。 ??組織并主持每周收益分析會(huì)，確保所有銷(xiāo)售策略得以執(zhí)行，督促市場(chǎng)銷(xiāo)售行動(dòng)落實(shí) ??保證部門(mén)運(yùn)營(yíng)一直保持良好的銷(xiāo)售態(tài)度，所有人員都掌握酒店范圍內(nèi)的任何銷(xiāo)售機(jī)會(huì)，以確?保收益的最大化。 ??發(fā)展酒店散客及團(tuán)隊(duì)預(yù)定團(tuán)隊(duì)，并且確保每次的電話(huà)查詢(xún)，保證最大收益。 ??在酒店高出租率時(shí)使用具有侵略性的超額預(yù)定政策，并執(zhí)行收益超額預(yù)定決策必須遵守區(qū)域收益經(jīng)理制定的相關(guān)政策。???? ??通過(guò)IDeaS?Yield，F(xiàn)idelio?Front?Office,?Delphi和HILSTAR系統(tǒng)保證穩(wěn)定的銷(xiāo)售戰(zhàn)略，保證對(duì)所有系統(tǒng)有 ??保持所有應(yīng)用控制系統(tǒng)記錄的準(zhǔn)確性。 ??分析產(chǎn)量統(tǒng)計(jì)和收益信息，為收益經(jīng)理確定潛在商機(jī)、市場(chǎng)、趨勢(shì)。經(jīng)常性地回顧檢查競(jìng)爭(zhēng)者策略的有效性。 ??對(duì)每日收益及市場(chǎng)信心積極進(jìn)行有效性控制的評(píng)估，并就價(jià)格及策略調(diào)整向業(yè)務(wù)發(fā)展總監(jiān)提出建議。 ??確保在Fidelio?Front?Office,?MICROS,?Hilstar，HRW&GDS等系統(tǒng)中所有的收益機(jī)會(huì)得以利用開(kāi)發(fā)和維護(hù)及他們相關(guān)的商務(wù)應(yīng)用。 ??對(duì)散客及團(tuán)隊(duì)預(yù)定部的操作標(biāo)準(zhǔn)和程序進(jìn)行審計(jì)，確保其與公司政策相一致，并及時(shí)向商務(wù)發(fā)展總監(jiān)匯報(bào)任何相違背的情況。 ??確保預(yù)定統(tǒng)計(jì)的正確性及預(yù)測(cè)的執(zhí)行。 ??保證有效的房?jī)r(jià)機(jī)制，并且確保所有房?jī)r(jià)數(shù)據(jù)庫(kù)的準(zhǔn)確性。 ??負(fù)責(zé)部門(mén)人員面試招聘，確保部門(mén)入職培訓(xùn)能夠向新的成員充分體現(xiàn)，并且監(jiān)督培訓(xùn)、培訓(xùn)進(jìn)程、記錄以及矯正和再培訓(xùn)。 ??保證所有部門(mén)人員的福利，編輯部門(mén)的工作進(jìn)度表，確保每天的部門(mén)會(huì)議。 ??在收益部門(mén)執(zhí)行全面的培訓(xùn)計(jì)劃，以激發(fā)員工的潛力并隨時(shí)更新培訓(xùn)記錄以保證培訓(xùn)的完整性。 ??對(duì)員工進(jìn)行年度評(píng)估，以促進(jìn)其職業(yè)發(fā)展。 ??在低需求期間，制定年假的日程表以最大程度地節(jié)約工資開(kāi)支。? ??監(jiān)控任何手動(dòng)或自動(dòng)收益系統(tǒng)，證實(shí)收益管理行為與酒店與市場(chǎng)情況相一致，并將問(wèn)題匯報(bào)給區(qū)域收益經(jīng)理。 ??完成并分析月度季度及年度報(bào)告。 ??嚴(yán)格按照計(jì)劃使用經(jīng)費(fèi)。 ??遵守公司有關(guān)于價(jià)格和空間使用決策的相關(guān)政策。 ??遵循由業(yè)務(wù)拓展總監(jiān)提出的所有制度和程序。 ??如有必要?，該部門(mén)有權(quán)更改或補(bǔ)充該職位描述。 ??完成任何其他合理的職責(zé)和被指派的職責(zé)。

Major Responsibility 主要工作職責(zé) Manage property occupancy to yield optimum revenue. 管理物業(yè)出租率，使之產(chǎn)生最佳的收益。 Develop pricing strategies to optimally sell the inventory of the rooms. 制定價(jià)格策略，以最佳方案銷(xiāo)售客房。 Integrate and maintain yield management systems within the properties and present findings to the hierarchy on a regular basis. 統(tǒng)一和維護(hù)物業(yè)的收益管理系統(tǒng)，并定期發(fā)送調(diào)研報(bào)告給管理層。 Monthly analysis of pricing based on competitor analysis. 以競(jìng)爭(zhēng)對(duì)手的分析為基礎(chǔ)，每月進(jìn)行定價(jià)分析。 Analysis of revenue generation on a regular basis and actively involved in the strategy and implementation of sales strategy in order to recover loss revenue and/or maximize profit margin. 定期分析收益的趨勢(shì)，積極落實(shí)措施，以幫助收入的恢復(fù)和促進(jìn)利潤(rùn)的增長(zhǎng)。 Assist in the compilation of monthly revenue in the form of forecast, budget, and profit and loss statements. 協(xié)助編制每月的收入預(yù)測(cè)，預(yù)算以及損益表。 Work with Director of Sales to communicate strategy recommendation effectively and efficiently. 協(xié)助銷(xiāo)售總監(jiān)快速并有效地給予策略建議。 Execute projects given by manage and Director of Sales. 執(zhí)行銷(xiāo)售總監(jiān)交辦的事宜。 Requirements 崗位要求 Degree in Hospitality/Business Management or equivalent. 酒店/工商管理專(zhuān)業(yè)或其它同等學(xué)位。 Minimum 5 years of hospitality experience with a multi-national hospitality brand, preferably in serviced residences. 5年以上國(guó)際品牌酒店相關(guān)工作經(jīng)驗(yàn)，服務(wù)式公寓工作經(jīng)驗(yàn)尤佳。 Strong financial and sales & marketing knowledge. 豐富的財(cái)務(wù)及市場(chǎng)銷(xiāo)售知識(shí)。 Strong knowledge of P&L statements, budgeting, business plan preparation and general knowledge of accounting. 精通損益表，預(yù)算和商業(yè)計(jì)劃以及了解會(huì)計(jì)的一般知識(shí)。 Familiar with online marketing and channel distribution. 熟悉網(wǎng)絡(luò)營(yíng)銷(xiāo)及渠道分銷(xiāo)。 Able to communicate fluently in English and Mandarin. 能熟練地運(yùn)用中/英文進(jìn)行交流。

崗位職責(zé) 1.?制訂瑞斯麗酒店集團(tuán)成員酒店預(yù)訂部管理規(guī)范并不斷予以?xún)?yōu)化，并指導(dǎo)成員酒店預(yù)訂的具體工作。 2.?始終應(yīng)對(duì)市場(chǎng)環(huán)境變化，預(yù)測(cè)不同地區(qū)市場(chǎng)需求，及時(shí)調(diào)整價(jià)格策略，優(yōu)化每間可銷(xiāo)售客房的平均收益。 3.?根據(jù)市場(chǎng)劃分，指導(dǎo)成員酒店結(jié)合市場(chǎng)定位建立不同的價(jià)格戰(zhàn)略，適當(dāng)調(diào)節(jié)以保證酒店房間銷(xiāo)售和收益最大化。 4.?為成員酒店預(yù)訂部及相關(guān)人員提供每日/周/月的銷(xiāo)售戰(zhàn)略和指導(dǎo)。 5.?組織成員酒店的收入管理會(huì)議并通知管理層有關(guān)補(bǔ)救辦法和跟蹤行動(dòng)。 6.?協(xié)助集團(tuán)籌措發(fā)展商業(yè)計(jì)劃和成員酒店預(yù)測(cè)計(jì)劃。 7. 負(fù)責(zé)瑞斯麗酒店集團(tuán)會(huì)員體系及會(huì)員系統(tǒng)管理。 崗位要求 1、5年以上酒店群預(yù)訂部或收益經(jīng)理工作經(jīng)驗(yàn)，有國(guó)際品牌酒店工作經(jīng)驗(yàn)； 2、熟練運(yùn)用Word, Excel, PowerPoint等辦公軟件； 3、具有良好的團(tuán)隊(duì)協(xié)作能力和管理能力； 4、有較強(qiáng)的創(chuàng)新意識(shí)和創(chuàng)新思維； 5、出色的溝通、計(jì)劃管理和問(wèn)題解決能力； 6、對(duì)市場(chǎng)不斷變化較有很好的敏感性。； 7、英語(yǔ)口語(yǔ)及書(shū)寫(xiě)良好。

【崗位職責(zé)】 1.????分析酒店當(dāng)前的創(chuàng)收趨勢(shì)，以確定提高收益的關(guān)鍵領(lǐng)域； 2.????開(kāi)發(fā)和實(shí)施綜合解決方案，使酒店能夠通過(guò)商業(yè)智能和收益管理實(shí)踐來(lái)提高盈利能力，重點(diǎn)關(guān)注酒店所有利潤(rùn)中心的收益，提高成本控制效率； 3.????監(jiān)測(cè)和提供反饋，例如關(guān)于酒店是否在商業(yè)情報(bào)、收入管理、庫(kù)存管理和靈活定價(jià)方面有效使用了凱悅系統(tǒng)、工具和程序，以使凱悅酒店在市場(chǎng)上具有競(jìng)爭(zhēng)力； 4.????留意競(jìng)爭(zhēng)對(duì)手所有收入部門(mén)的定價(jià)，了解本地市場(chǎng)的動(dòng)態(tài)和需要的產(chǎn)生，并推薦有關(guān)酒店定價(jià)和市場(chǎng)組合策略的行動(dòng)給市場(chǎng)銷(xiāo)售團(tuán)隊(duì)； 5.????通過(guò)對(duì)歷史數(shù)據(jù)和當(dāng)前預(yù)訂的分析，監(jiān)控并確定市場(chǎng)需求，作出重大生意決策； 6.????協(xié)助管理剩余空房，預(yù)測(cè)散客和團(tuán)體所需房間，確保酒店使用ZUI佳策略和管理方式，減少不協(xié)調(diào)的安排，將酒店收入ZUI大化。 【崗位要求】 1、2年以上同崗位工作經(jīng)驗(yàn)； 2、英語(yǔ)口語(yǔ)及書(shū)面表達(dá)能力優(yōu)秀； 3、具有同行酒店銷(xiāo)售信息收集及分析能力； 4、需要良好的預(yù)定工作經(jīng)驗(yàn)基本，熟悉Opera系統(tǒng)，收益管理系統(tǒng)操作熟練。

●????????Drives Market Share and RevenuePerformance. ●????????Develops overall pricingstrategy to include all market segments and distribution channels. ●????????Effectively manages and is incontrol of all inventory. ●????????Is responsible for effectiveimplementation and compliance with Kempinski Revenue Management Standards andinitiatives. ●????????Ensures all OTA, content,reputation and distribution channels are optimized. ●????????Shares best Revenue Managementpractices and key learnings with peers and management. ●????????Plays a leader role on theproperty’s weekly Revenue Management & Operations meetings. ●????????Produces accurate forecasts onweekly and monthly basis (+/-5%). ●????????Recruits, trains and mentorsthe Reservations Manager (when applicable) and/or a strong second with a viewto contingency. ●????????Assists in developing a careerpath for direct reports. AtKempinski, Talent Development is a management responsibility and consequentlyan integral and important part of our Managers’ daily activities.

使酒店的所有收益最大化，不僅限于客房和宴會(huì)和餐飲收入。領(lǐng)導(dǎo)由所有創(chuàng)收部門(mén)參與的跨部門(mén)決策工作，這些部門(mén)包括銷(xiāo)售和市場(chǎng)部、客房部、餐飲服務(wù)部。管理競(jìng)爭(zhēng)情報(bào)工作的各個(gè)方面；定價(jià)；管理可出租客房和收益底線(xiàn)；分銷(xiāo)渠道；市場(chǎng)細(xì)分組合；接受或拒絕較大團(tuán)隊(duì)的預(yù)訂。Maximizeall revenues to and for the Hotel, including but not limited to Room andBanquet/Catering Revenues.? Lead crossfunctional decision making of all revenue generating departments includingSales and Marketing, Rooms, Catering and Food and Beverage departments. Manageall aspects of competitor intelligence; pricing; management of room inventory,and/or the yield hurdle points; distribution channels, market segment mix;acceptance/denial of major group bookings. ?利用提供的工具（即SBRP）并依照洲際酒店集團(tuán)的規(guī)范，以日歷的形式對(duì)以下信息進(jìn)行維持、更新和分享：外部活動(dòng)、競(jìng)爭(zhēng)對(duì)手價(jià)格情報(bào)、平均房?jī)r(jià)的滲透率（RGI）、商業(yè)客戶(hù)的抵店和消費(fèi)習(xí)慣、流失報(bào)告、會(huì)議空間分配、攬客率（與餐飲經(jīng)理一起）、總體的和按帳戶(hù)的（對(duì)于預(yù)訂者而言）忠誠(chéng)度計(jì)劃滲透率，系統(tǒng)以及通過(guò)渠道、細(xì)分市場(chǎng)和客戶(hù)得到的客房或非客房收益的趨勢(shì)。 Using the tools provided (ie SBRP) and incompliance with the IHG standards, maintains, updates and shares information inthe areas of a master calendar of external events, competitor rateintelligence, RevPar penetration (RGI), arrival and spending patterns ofcommercial accounts, denial reports, meeting space allocation, guest capturerates (with the F&B Mgr), Loyalty program penetration both overall and byaccount (and for bookers), system contribution and trends in rooms andnon-rooms revenues by channel, segment and account. 了解酒店效益的組成部分，并以此對(duì)來(lái)自當(dāng)?shù)乜蛻?hù)和團(tuán)體的業(yè)務(wù)進(jìn)行評(píng)估，以便為將來(lái)的定價(jià)和談判提供數(shù)據(jù)。 Understand the composition of hotelprofitability, and uses this to evaluate business from local accounts andgroups so as to provide input to future rate setting and negotiation. 監(jiān)測(cè)競(jìng)爭(zhēng)對(duì)手對(duì)所有創(chuàng)收部門(mén)的定價(jià)，了解當(dāng)?shù)厥袌?chǎng)動(dòng)態(tài)和需求群體，并就酒店的定價(jià)和市場(chǎng)綜合策略向客房收益工作組提供適當(dāng)?shù)慕ㄗh。 Monitor competitor pricing for all revenuegenerating departments, understands the dynamic of the local market and thedemand generators, and recommends appropriate actions to the Revenue RoomTaskforce in relation to the hotel’s pricing and market mix strategy. 每周與總經(jīng)理、市場(chǎng)銷(xiāo)售總監(jiān)、預(yù)訂經(jīng)理、前廳經(jīng)理、宴會(huì)銷(xiāo)售總監(jiān)和餐飲總監(jiān)一起訂價(jià)格和銷(xiāo)售策略(收益)會(huì)。 Conduct weekly rate/sell strategy (yield)meetings with General Manager, DOSM, Reservations Manager, Front OfficeManager, Director of Events, Director of Food & Beverage 協(xié)助召開(kāi)客房收益會(huì)議（由總經(jīng)理主持），并撰寫(xiě)會(huì)議所需的報(bào)告和分析材料，在會(huì)議室的墻上展示主要數(shù)據(jù)和趨勢(shì)等 Facilitate the Revenue Room Meeting (which theGM chairs) and generates reports and analyses needed for these meetings,displaying key facts/trends etc., on the revenue room walls. 通過(guò)分析歷史數(shù)據(jù)和當(dāng)前文件，監(jiān)測(cè)并決定功能廳、客房和餐飲場(chǎng)所的需求周期。負(fù)責(zé)跟蹤和分析場(chǎng)所預(yù)訂速度和團(tuán)組入住情況，對(duì)團(tuán)組入住以及客人不承認(rèn)預(yù)訂或改變主意的情況進(jìn)行處理 Monitor and determine demand periods forfunction space, rooms and catering through an analysis of historical data andcurrent bookings.? Responsible fortracking and analyzing of booking pace, group wash, cut off enforcement forgroups as well as denied and regretted business. 審批并執(zhí)行一晚9間客房以上的團(tuán)隊(duì)銷(xiāo)售策略，并與銷(xiāo)售總監(jiān)或餐飲總監(jiān)關(guān)于團(tuán)隊(duì)和會(huì)議的定價(jià)問(wèn)題進(jìn)行合作 ?Approve and/or implement sell strategies forall group proposals above 9 rooms on any one night, and collaborates with theDirector of Sales or Director of Catering on setting group and conferencerates. 每天對(duì)收入系統(tǒng)*的使用情況進(jìn)行管理，包括負(fù)責(zé)收益底線(xiàn)的操作和每日房態(tài)控制。 Manage use of revenue systems* on a dailybasis. This includes the responsibility for any manipulation of the yieldhurdle points and daily inventory balancing where appropriate. 為酒店團(tuán)隊(duì)提供收益系統(tǒng)的功能和升級(jí)的培訓(xùn)并予以支持。 Train and support hotel teams on revenuesystem* functionality and enhancements. 管理所有渠道（中央預(yù)訂系統(tǒng)、全球酒店預(yù)訂系統(tǒng)、互聯(lián)網(wǎng)直接和間接銷(xiāo)售系統(tǒng)），包括并不僅限于房間類(lèi)型和銷(xiāo)售策略。負(fù)責(zé)確保遵守互聯(lián)網(wǎng)最低價(jià)格保證規(guī)定，并按照洲際酒店集團(tuán)的標(biāo)準(zhǔn)和規(guī)定對(duì)第三方分銷(xiāo)商進(jìn)行管理 Manage all channels (CRO, GDS, Internet directand indirect) including but not limited to room types and sell strategy.? Responsible for ensuring compliance with theLowest Internet Rate Guarantee and managing third party distributors incompliance with IHG standards and rules. 對(duì)SBRP實(shí)施監(jiān)控，確保遵守所有SBRP規(guī)則和標(biāo)準(zhǔn)程序。為年度預(yù)算提供所有與業(yè)務(wù)的收益相關(guān)的建議。在收入基礎(chǔ)上對(duì)各部門(mén)的人員需求水平進(jìn)行預(yù)測(cè) ?Guardian of SBRP.Ensure compliance with all SBRP rules andstandard processes. Provide input to the annual budget process on all revenueaspects of the business. Provides medium-term revenue-based forecasts ofrequired staffing levels to all departments. 支持所有與市場(chǎng)調(diào)研和運(yùn)營(yíng)最佳化相關(guān)的特殊項(xiàng)目（資源策劃、成本核算、關(guān)鍵績(jī)效指標(biāo)等）收益系統(tǒng)包括收益管理系統(tǒng)和酒店管理系統(tǒng) Champion all special projects relating tomarket research and operational optimization (resource planning, costing, KeyPerformance Indicators and etc.).? *Revenue systems include the central reservationssystems， RMS and PMS. 技能要求 Required Skills – 擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company. 擁有有效的酒店報(bào)價(jià)概念，優(yōu)化收益管理和銷(xiāo)售策略的知識(shí)，并具有在給定的市場(chǎng)條件下決定使用哪種概念的能力。 Demonstratedknowledge of effective hotel pricing concepts, yield management optimizationand selling strategies, and ability to determine which concepts to apply ingiven market conditions. 精通微軟辦公軟件 Proficientin the use of Microsoft Office 具有解決問(wèn)題，推理，號(hào)召，組織和培訓(xùn)能力 Problemsolving, analytical, reasoning, motivating, organizational and trainingabilities. 良好的寫(xiě)作技能 Goodwriting skills 學(xué)歷 Qualifications – 具有酒店管理或商業(yè)管理的學(xué)士學(xué)位。 Bachelor’sdegree in Hotel Administration or Business Administration.? 經(jīng)驗(yàn) Experience – 3年相關(guān)工作經(jīng)驗(yàn)或類(lèi)似的管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃c工作經(jīng)驗(yàn)結(jié)合的背景。曾擁從事收入管理或報(bào)價(jià)工作者優(yōu)先考慮。 3years of relevant experience or similar supervisory role, or an equivalent combinationof education and work-related experience. Previous Revenue Management orPricing experience is preferred.

工作職責(zé)：Position StatementThe Revenue Specialist, RMCC APAC maximizes revenue, market share and profits for multiple hotels throughthe strategic coordination of revenue management processes and procedures. This role will also support andexecute projects that drive revenue, efficiency and operational excellence. The Revenue Specialist works withstakeholders from across the organization to ensure the successful delivery of project goals.What will I be doing?As the Revenue Specialist, RMCC APAC, you will be responsible for performing the following tasks to thehighest standards:? Execute hands－on implementation of projects that drive revenue, efficiency, and operationalexcellence.? Set and monitor success metrics to track impact, efficiency gains, and operation improvements in realtime.? Identify underperforming areas, troubleshoot root causes, and implement fixes without delay.? Meet deadlines without compromising quality and collaborate with teams to unlock progress and keepprojects on track.? Ensure that sales and pricing strategies are based on sound commercial judgement through effectiveanalysis and reporting.? Ensure professional and efficient utilization of all systems, in line with the company best practices andstandard operating procedures.? Ensure effective information gathering and analysis are conducted to identify and maximizeopportunities and minimize any risks.? Ensure that relevant hotel and above－h(huán)otel commercial team members are actively engaged in revenuedecisions by maintaining regular communication to effectively implement, drive and review optimalstrategies and controls.? Integrate with other functions to ensure we exceed customers’, owners’ and shareholders’expectations.Project Execution:? Ensure project is delivered with the utmost efficiency, attention to details and operational excellence.? Execute and maintain a standardized project workflow.? Monitor project timelines, risks, and deliverables to ensure on－time completion.? Support to prepare the project training plan, including （and not limited to） hotel facing trainingdocumentation, and internal process related training.? Leverage automation tools and solutions to improve the working efficiency.? Support projects focused on revenue growth and sales process optimization.? Retain flexibility to ensure optimal project delivery.Revenue Management:Inventory & Pricing:? Proactively review and implement room accommodation and rate inventory controls via IDeaS V5iand R&I daily.? Ensure group inventory and blackout dates align with demand and contracts.? Maintain rate parity across all distribution channels.Strategy & Analysis:? Develop and refine pricing strategies based on market trends and competitive analysis.? Conduct weekly business reviews to evaluate performance and adjust tactics.? Analyze data to identify revenue opportunities and risks.? Maintain regular communication with commercial teams to align on revenue strategies.Forecasting & Reporting:? Prepare monthly, quarterly forecasts and budgets using appropriate systems and tools.? Perform IDeaS V5i forecast validation process on a regular basis to identify changes in trends andopportunities to enhance IDeaS forecasts.Driving Commercial Performance:? Drive incremental EBITDA, RevPar and Fair Market Share performance.? Responsible for delivering KPIs and performance with focus （and not limited to） room typesupplements, peak nights, house overbooking and forecast accuracy.? Ensure any holiday cover commitments are managed as per standards.任職資格：What are we looking for?A Revenue Specialist, RMCC APAC serving Hilton Brands is always working on behalf of our Guests andworking with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors,skills, and values that follow:? Bachelor’s degree or higher.? Practical experience in hotel revenue management, asset management, or feasibility.? Hands－on project execution and solid knowledge of project management frameworks.? Strong interpersonal skills to engage with relevant stakeholders in global, regional and hotel teams.? Able to set and maintain minimum standards.? Able to analyze data and identify significant trends.? Self－motivated and competitive.? Able to work accurately and effectively under pressure.? Good personal presentation.? Warm personality and possess team spirit.? Clear verbal/written English proficiency for cross－functional and regional collaboration.? Proactive: Identifies underperforming areas and implements fixes swiftly.? Detail－Oriented: Ensures accuracy in data, reporting, and compliance （e.g., rate parity, systemconfigurations）.? Team－Focused: Collaborative spirit to align strategies with commercial teams and exceed KPIs（RevPAR, EBITDA）.

1、預(yù)測(cè)市場(chǎng)需求，為酒店?duì)幦∈袌?chǎng)關(guān)鍵時(shí)機(jī)。 2、協(xié)助下屬酒店公司收益管理，提高市場(chǎng)份額，同時(shí)取得更好的收益。 3、與下屬酒店公司預(yù)訂部及銷(xiāo)售團(tuán)隊(duì)緊密合作以推動(dòng)針對(duì)性收入，在個(gè)人和團(tuán)隊(duì)預(yù)定中始終堅(jiān)持高標(biāo)準(zhǔn)的客服理念。 4、始終能對(duì)環(huán)境競(jìng)爭(zhēng)，優(yōu)化每間可銷(xiāo)售客房的平均收益。 5、相應(yīng)敏銳的洞察力，在公司里利用收入管理策略的眼光來(lái)領(lǐng)導(dǎo)團(tuán)隊(duì)。 6、適當(dāng)調(diào)節(jié)以保證酒店房間銷(xiāo)售和收益最大化，按照標(biāo)準(zhǔn)執(zhí)行并記錄。 7、監(jiān)督各酒店公司房間預(yù)訂流量，節(jié)假日、特定時(shí)間段、OTA平臺(tái)等價(jià)格展示情況，并確保操作系統(tǒng)與公司標(biāo)準(zhǔn)相一致。 8、具備制訂和執(zhí)行營(yíng)業(yè)預(yù)算及經(jīng)營(yíng)計(jì)劃的能力。 9、具備制訂符合下屬酒店公司總體營(yíng)業(yè)目標(biāo)及行動(dòng)方案的能力。 10、負(fù)責(zé)跟蹤和分析預(yù)訂流程，團(tuán)隊(duì)流量，特別關(guān)注和加強(qiáng)團(tuán)隊(duì)預(yù)留房管理，更好的做好團(tuán)隊(duì)適度減量，最大程度提高收益。 11、根據(jù)下屬各酒店公司收益情況做出分析，每周召開(kāi)收益信息會(huì)，每月召開(kāi)下屬各酒店公司收益管理分析會(huì)。