·????????In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known ·????????在經(jīng)理缺席時(shí)主持交接班說明會(huì)，確保員工了解酒店的活動(dòng)和運(yùn)營的要求。 ·????????Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup ·????????在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作。 ·????????Supervise cash handling andbanking procedures ·????????監(jiān)督現(xiàn)金的處理和存放程序。 ·????????Prepare daily banking and cashflow reports ·????????編制每日存款和流動(dòng)資金報(bào)告。 ·????????Establish and instruct staff incash security procedures ·????????制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。 ·????????Deal with irregular payments ·????????處理異常的付款情況。 ·????????Supervise the maintenance ofservice equipment ·????????監(jiān)督服務(wù)設(shè)備的維護(hù)保養(yǎng)。 ·????????Monitor standards of guestfacilities and services ·????????監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。 ·????????Control stock and monitorsecurity procedures ·????????控制存貨和監(jiān)督保安成序。 ·????????Assist with menu and wine listcreation ·????????協(xié)助菜單和酒水單的設(shè)計(jì)工作。 ·????????Supervise functions ·????????監(jiān)督各項(xiàng)職能。 ·????????Supervise outlet service ·????????監(jiān)督餐廳的服務(wù)。 ·????????Works with Superior on manpowerplanning and management needs ·????????和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ·????????Works with Superior in thepreparation and management of the Department’s budget ·????????和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

·?In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known ·?在經(jīng)理缺席時(shí)主持交接班說明會(huì)，確保員工了解酒店的活動(dòng)和運(yùn)營的要求。 ·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up ·?在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作。 ·?Supervise cash handling and banking procedures ·?監(jiān)督現(xiàn)金的處理和存放程序。 ·?Prepare daily banking and cash flow reports ·?編制每日存款和流動(dòng)資金報(bào)告。 ·?Establish and instruct staff in cash security procedures ·?制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。 ·?Deal with irregular payments ·?處理異常的付款情況。 ·?Supervise the maintenance of service equipment ·?監(jiān)督服務(wù)設(shè)備的維護(hù)保養(yǎng)。 ·?Monitor standards of guest facilities and services ·?監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。 ·?Control stock and monitor security procedures ·?控制存貨和監(jiān)督保安成序。 ·?Assist with menu and wine list creation ·?協(xié)助菜單和酒水單的設(shè)計(jì)工作。 ·?Supervise functions ·?監(jiān)督各項(xiàng)職能。 ·?Supervise outlet service ·?監(jiān)督餐廳的服務(wù)。 ·?Works with Superior on manpower planning and management needs ·?和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ·?Works with Superior in the preparation and management of the Department’s budget ·?和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

·?Effectively manage the restaurant by ensuring the following: 有效管理餐廳的日常工作，確保日下工作正常進(jìn)行： o?Oversee the Implementation of standards as detailed in the departmental standards and procedures manual. o?監(jiān)督部門工作標(biāo)準(zhǔn)和程序手冊中列出的各項(xiàng)規(guī)范的貫徹執(zhí)行； o?Adhere to opening and closing procedures. o?遵守開始營業(yè)和結(jié)束營業(yè)的程序; o?Adhere to bill paying procedures?. o?遵守規(guī)定的結(jié)賬程序; o?Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc o?有效的進(jìn)行交接班說明會(huì)，確保所有員工了解重要客人，特殊活動(dòng)，每日特價(jià)，重點(diǎn)是推銷某些產(chǎn)品等; o?Personally meet and farewell a minimum of 80% of your customers. o?親自迎送80%以上的客人; o?Encourage and motivate staff to provide optimum service during all shifts. o?激勵(lì)在崗員工為客人提供卓越的服務(wù); ·?Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile. ·?與廚師和餐飲經(jīng)理交流意見和客人的建議從而反應(yīng)當(dāng)前客人的情況; ·?Develop and implement Promotions Calendar for F&B products in restaurant?. ·?在餐廳制定和執(zhí)行餐飲產(chǎn)品促銷活動(dòng)日歷; ·?Manage special event concepts. ·?特別活動(dòng)的概念管理工作; ·?Anticipate market changes and review operations when necessary. ·?善于預(yù)測市場的變化情況，并在必要時(shí)審評運(yùn)營工作; ·?Conduct competitor analysis. ·?對競爭對手進(jìn)行分析; ·?Create positive publicity opportunities. ·?創(chuàng)造良好的公眾宣傳機(jī)會(huì); ·?Manage customer database and utilize effectively. ·?管理顧客數(shù)據(jù)庫并有效的加以使用; ·?Up-sell property facilities. ·?推銷酒店的設(shè)施; ·?Actively pursue cost saving measures. ·?積極的實(shí)行節(jié)約成本的方法; ·?Recycle wherever possible. ·?盡可能再利用能源; ·?Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific. ·?在競標(biāo)過程中與銷售經(jīng)理密切合作爭取新的客戶；特別是餐飲部門的客戶; ·?Manage wage and beverage cost?. ·?管理工資和飲料成本; ·?Forecasting?. ·?進(jìn)行預(yù)測工作; ·?Stock control. ·?有效的控制存貨; ·?Analyze food and beverage statistics through point of sale system. ·?通過銷售點(diǎn)銷售系統(tǒng)分析餐飲統(tǒng)計(jì)數(shù)據(jù); ·?Works with Superior on manpower planning and management needs. ·?和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求; ·?Works with Superior in the preparation and management of the Department’s budget. ·?和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算;

·?Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures ·?按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。 ·?Communicates to his/her superior any difficulties, guest comments and other relevant information ? ·?與上級領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。 ·?Establishes and maintains effective employee working relationships ·?與員工建立并保持良好的工作關(guān)系。 ·?Attends and participates in daily briefings and other meetings as scheduled ·?參加和參與每日的例會(huì)和其它計(jì)劃好的會(huì)議。 ·?Attends and participates in training sessions as scheduled ·?參加和參與計(jì)劃好的培訓(xùn)課程。 ·?Prepares for service by ensuring: ·?確保部門的以下各項(xiàng)工作就緒為客人提供服務(wù)： o?Grooming is impeccable and in accordance with ICHG personal presentation standards o?遵守洲際酒店集團(tuán)的個(gè)人儀表儀容規(guī)范著裝無可挑剔 o?Outlet equipment is clean o?設(shè)備干凈 o?Equipment is sorted and stored o?設(shè)備分類且存放好 o?Glassware is polished o?玻璃器皿擦亮? o?Flatware is polished o?擦亮餐具 o?China is clean o?清潔瓷器 o?Waiter stations are prepared o?準(zhǔn)備好服務(wù)臺(tái) o?Cutlery is placed for buffet and table service o?擺放好自助餐桌上的餐具 o?Tables are set o?擺設(shè)好餐臺(tái) o?Reservations are read and familiarized o?閱讀并熟悉預(yù)訂 o?Special occasions are ready o?準(zhǔn)備好特別活動(dòng) o?Music is on o?放音樂 o?Lighting is on o?開燈 o?Outlet is ready for service and guest comfort o?酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。 o?Carries out effective service by ensuring: o?高效的提供服務(wù)： o?Guests are greeted and seated o?迎賓并安排客人就坐 o?Daily specials are explained and upsold o?說明并推銷每日特價(jià) o?Food orders are processed accurately o?準(zhǔn)確的下餐單 o?Trays and tray jacks are effectively used o?有效的利用托盤和托盤架 o?Food orders are taken quickly o?快速的為客人寫餐單 o?Payment methods are handled accurately o?確的處理付款方法 o?Working areas are cleaned and re-set quickly o?快速的清潔工作區(qū)和重新布置 o?Bar is clean o?清潔的酒吧 o?Used ashtrays are regularly cleaned o?定時(shí)清理用過的煙灰缸 o?Guests are conversed with in relation to the food and beverage products o?與客人談?wù)撚嘘P(guān)的餐飲產(chǎn)品 ·?Carries out effective beverage service by ensuring: ·?通過確保以下內(nèi)容高效的提供飲品服務(wù)： o?Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations o?遵守酒精飲料服務(wù)歸定，推銷飲料并定時(shí)為客人續(xù)酒。 o?Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine o?與客人談?wù)撈咸丫?，建意葡萄酒的品種和風(fēng)格，寫單和為客人送酒 o?Promoting and selling cocktails to guests o?向客人推銷雞尾酒 o?Making and presenting cocktails o?調(diào)配和裝飾雞尾酒 o?Coffee and tea is served hot and in accordance with standard o?按規(guī)范提供熱的咖啡和茶 ·?Take appropriate action to resolve guest complaints ·?正確處理客人的投訴。 ·?Food and beverage stock is stored in relation to hotel procedures ·?按照酒店的規(guī)定存儲(chǔ)餐飲存貨。 ·?Performs related duties and special projects as assigned ·?承擔(dān)相關(guān)的職責(zé)和安排的特別項(xiàng)目。