崗位職責 1、形象氣質佳。 2、對酒吧經理負責，具體實施對大堂吧的日常營運管理工作。 3、每日參與并檢查、指導大堂吧工作執(zhí)行情況，及時發(fā)現(xiàn)問題、處理問題并做好記。 4、全程負責并參與每次的VIP服務，服務結束后，及時召集服務人員工進行總結。 5、依據客人需求對大堂吧各項管理制度、政策以及部門操作程序、出品及服務標準提出有建設性的意見和建議。 6、與餐飲部其他部門的有效協(xié)調和溝通，使工作順利進行。 7、與客人建立良好的公共關系，并及時處理發(fā)生在部門的各類投訴、意外和突發(fā)事件。 8、關注市場，積極參與部門經營推廣方案的討論，并提出對經營有建設性的建設。 崗位要求 1、同崗位工作經驗1年以上 2、性別不限，30歲以下，工作認真負責，并有一定的管理水平和經營理念 3、懂酒水知識，有一定英語對話能力

【崗位職責】 1、提供酒水服務 2、接收酒水定單 3、準備并服務雞尾酒及下午茶 4、使用冷藏系統(tǒng) 5、布置開放式吧臺 6、在開放式吧臺準備并服務飲料 7、清潔并準備開放式吧臺 8、出示賬單，結賬 9、對客服務/銷售 10、向客人傳遞高水平服務 11、確?？腿说男枨蠛秃侠硪蟊粷M足 12、不斷尋找機會發(fā)展對客服務 13、以職業(yè)化的形象和態(tài)度實施有效的和合適的對客影響 14、以能夠促進友好、信任和滿意的態(tài)度與客人交流 15、維持對產品與服務的高度了解以便于向客人解釋和銷售服務與實施

To be responsible for the dailysupervision of the restaurant, concentrating on service procedure and qualityof product. 負責餐廳的日常管理，主要是服務程序和產品質量方面的管理。 Toensure that all restaurant mise-en-place is correctly prepared and ready foreach service period. 確保所有餐廳的準備工作都做好，為各個服務時段做好準備。 Tomaintain a breakage prevention program designed to minimize breakage ofoperating equipment, and to liaise directly with the Chief Stewardand recommend changes to policies or procedures. 設計一個破損的計劃，將經營用具的損失減少到最?。缓凸苁虏控撠熑吮３致?lián)系；經營方針和程序提出改進措施。 Tomaintain a close customer contact to ensure satisfaction and recognition ofregular guests. 和客人保持密切接觸，保證能得到客人的滿意和稱贊。 Toassist Manager in the planning, implementation and running of promotionalevents. 協(xié)助經理計劃、組織和實施促銷活動。 Tocomply with any reasonable request made by the Manager or Food and BeverageDirector. 完成經理和餐飲總監(jiān)的合理要求。 Tosupervise the service within the restaurant, to ensure that the service standards,quality of product, staffgrooming are to the requirements as specified withinthe Operation Policy of the outlet and the requirements of theHotel. 監(jiān)督餐廳的服務工作，保證服務標準、產品質量和員工的儀容儀表符合餐廳經營方針 和酒點要求。 Toensure that the Hostess staff perform all duties as are required, that thefront reception area of the restaurant is neat and tidy and that thereservation book is properly maintained. 保證迎賓員按照要求迎賓，餐廳前臺接待區(qū)域干凈整潔，正確記錄預定信息。 Tocheck and review all operating par stocks of condiments and restaurant suppliesand operating equipment used within the restaurant. To ensure that there issufficient stock for each day's trade, requisitioning where required anyequipment or supplies that are necessary. 檢查所有的調味品、餐廳供應品以及經營用具，保證有日常經營所需的足夠的存貨，領取需要的用具和供應品。 Toassist the restaurant manager with the restaurant guest recognition program. 協(xié)助經理認知客人。 Toassist the restaurant manager in spot checks of the restaurant, to ensurecleanliness of the operation at all times. 協(xié)助餐廳經理檢查餐廳，保證經營過程的清潔、干凈。 Toassist the restaurant manager in spot checks of the restaurant to ensure thatall repairs and maintenance have been carried out, reporting anynew areas that need attention. And ensuring follow up within a time frame of 14 days. 協(xié)助餐廳經理檢查餐廳，保證所有的修補和維護都已經進行，匯報需要維修的地方，并保證在14天之內跟蹤完成。 Toensure that all menus are clean, neat and tidy, free from marks and dirt,stains or watermarks. Replacing any menu with a new one as required. 保證所有菜單都干凈、整潔、美觀，沒有痕跡、污漬和水印。更換所有應該更換的菜單。 Toensure that all staff report for work as per the posted roster, and that allleave and sick leave requests are handed to the Restaurant manager. 保證所有員工都按照排好的排班表上班，所有事假和病假的要求都要通過餐廳經理。 Toassist during the service periods with actual service to the guest duringperiods of high business. 在營業(yè)高峰時間，協(xié)助為客人服務。 Toassist the restaurant manager at all times, ensuring a high level ofco-operation at all times. 協(xié)助餐廳經理，保證餐廳隨時都能很好的合作。 Mustalways check personal hygiene and be well groomed in appearance, as per thegrooming standards of thehotel and the department. 按照酒店和部門儀容儀表要求，經常檢查個人衛(wèi)生，注意儀表。 Mustalways maintain a professional image at all times, be friendly and smiling atall times when in contact withguests and staff alike. 隨時保持專業(yè)的形象，和客人及員工打交道時，態(tài)度友好，面帶微笑。 Ensureprompt and courteous service at all times, and ensure that all guest enquiriesare dealt with at all times. 提供快速禮貌的服務，保證所有客人的要求都得到滿足。 Mustbe aware of the importance of beverage sales within the outlet, and sees to itthat every effort is made bythe waiters and waitress's to sell the maximum numberof drinks possible. And to ensure that all beverages sold areas per the quality and presentation standards of the Hotel. 必須明白餐廳酒水銷售的重要性，保證每個服務員都盡了最大努力擴大銷售量，并保證所賣的酒水符合質量要求和酒店的標準。 Toensure that all products and services ordered appear on all guest checks, andthat all items are properlyaccounted for, correct prices charged. And that all moniesdue are collected from the guest. 保證所有出售的產品都正確紀錄在賬單上，確保所有項目都正確核算，向客人收取費用。 Greetand escort guests to their table during high business periods, to ensure guestsare seated quicklyand not waiting at the entrance. 在營業(yè)高峰時期，歡迎客人并為客人領座，保證客人快速入座，不要讓客人在門口長時間等待。 Ensurethat all staff are at their assigned stations, and that work assignments havebeen issued and understood. 確保所有的員工都在指定的崗位，指定的崗位清楚明確。 Whenpresenting menus to guests or answering guest questions as to the menu content,the person must befully aware of all menu items and services that areoffered, and be able to explain them accordingly 當遞給客人菜單或回答跟菜單有關的問題時，必須完全明白菜單上的項目和提供的服務，并能夠相應地解釋。

【職位描述】 1.經常去查看餐飲準備中僅可用新鮮的產品。 2.協(xié)助行政總廚/行政副總廚提出富有創(chuàng)意的建議和想法。 3.針對每日營運和質量控制與廚房密切溝通。 4.對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。 5.不斷尋求市場和公關方面的機會以加強關注力并最終帶來生意。 6.確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。 【任職要求】 1. 相關工作經驗優(yōu)先 2. 團隊合作能力強 3. 快速的適應力及學習能力 4. 思維靈活，積極主動 5. 較強的溝通及管理能力

【職位描述】 行政 Administration § 協(xié)助確保餐飲部運作符合其酒店策略，適當執(zhí)行酒店規(guī)章。 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. § 在適當?shù)臅r候協(xié)助準備和更新部門營運手冊。 Assists to prepare and update Departmental Operations Manuals as appropriate. § 協(xié)助定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導。 Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 賓客服務 Customer Service § 確保所有員工遵循品牌承諾并始終提供優(yōu)異的對客服務。 Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. § 確保員工同樣在適當?shù)臅r候為其他部門的內部客人提供優(yōu)質服務。 Ensures that associates also provide excellent service to internal customers in other departments as appropriate. § 禮貌而高效地的方式處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. § 與客人和同事保持基于良好工作關系的互動接觸。 Maintains positive guest and colleague interactions with good working relationships. § 與客人建立并保持良好的客戶關系。 Establishes and maintain good customer relationships with customers. § 經常親自證實餐廳客人得到的是最好的服務。 Personally and frequently verifies that guests in the Outlet are receiving the best possible service. § 在餐廳區(qū)域花時間巡視（高峰時段）以確保員工很好地管理餐廳區(qū)域并使各項活動達到最佳滿意度。 Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations. 財務 Financial § 將員工的工作能力通過多項技能、多項任務和有彈性的日程安排運用而達到最大化，以完成經營上的財政目標和顧客期望。 Maximises associates productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. § 關注工作效率水平的提高以及在適用的的原則指引下對于設施設備或者支出成本的慎重管理的要求以達到所有設備的最佳調配和能源使用效率。 Focuses attention on improving productivity levels and the needs to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. § 確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。 Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. § 協(xié)達到月度和年度個人目標和餐廳營業(yè)收入。 Achieve the monthly and annual personal target and the outlet’s revenue. § 確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information § 協(xié)助進行盤點管理以及酒店營運設備和其他設施持續(xù)的保存保養(yǎng)。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. § 以主要的業(yè)績表現(xiàn)指數(shù)為基礎對成本進行預先管理控制，適當?shù)臅r候讓各個部門經理參與其中。 Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate. § 確保使用新技術和設備，簡化工作系統(tǒng)提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 市場營銷 Marketing § 與部門成員一起準備年度市場計劃，作為完成餐飲部年度市場計劃的依據。 Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan. § 不斷評估當?shù)亍鴥群蛧H市場趨勢、供應商和其他酒店/餐飲企業(yè)營運狀況以確保酒店自身經營狀況保持競爭力和領先位置。 Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge. § 不斷尋求市場和公關方面的機會以加強關注力并最終帶來生意。 Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business. 營運 Operational § 確保酒店最基本的品牌標準都要被貫徹執(zhí)行。 Ensures that minimum brand standards have been implemented. § 確保貫徹執(zhí)行所有凱悅溫情和餐飲經典20條的標準。 Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. § 對于客戶調查結果做出回應并落實相應的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. § 以支持和靈活的態(tài)度與其他經理緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. § 確保餐飲部員工以支持和靈活的態(tài)度和“團隊協(xié)作”的精神與其他部門合作。 Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. § 在營運過程中將對于餐飲產品的檢驗和監(jiān)督貫穿始終，并在適當?shù)那闆r下作出反饋。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. § 監(jiān)督餐廳的服務和餐飲標準。在必要的地方，與餐廳副理、尚萃大廚和廚師長一起實施正確的措施。 Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Head Chefs and Chef de Cuisines to take corrective actions where necessary. § 與尚萃大廚對餐飲營運進行頻繁而全面的檢查。 Conducts frequent and thorough inspections together with the Head Chef, of the Food and Beverage Operation. § 經常去查看餐飲準備中僅可用新鮮的產品。 Frequently verifies that only fresh products are used in food and beverage preparation. § 協(xié)助尚萃大廚提出富有創(chuàng)意的建議和想法。 Assists the Head Chefs with creative suggestions and ideas. § 協(xié)助監(jiān)督對所有運營設備和營業(yè)用品的月度盤點。 Assists in conducting monthly inventory checks on all operating equipment and supplies. § 針對每日營運和質量控制與廚房密切溝通。 Liaises with the Kitchen and Beverage Department on daily operations and quality control. § 對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. § 確保餐廳的前、后區(qū)域的潔凈有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. § 與客房部配合，確保嚴格執(zhí)行既定的清潔計劃。 Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to. 人事 Personnel § 協(xié)助所有餐飲員工的聘用和篩選。在招聘時遵循酒店指示，在篩選員工時以能力為基礎進行選擇。 Assists in the recruitment and selection of all Food and Beverage associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. § 監(jiān)督餐飲部所有員工的守時性和儀容儀表，確保他們根據酒店和部門的儀容儀表要求身著正確的制服并保持高標準的儀容儀表和個人衛(wèi)生狀況。 Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § 經過適當?shù)呐嘤?、指導?或教導，通過提高每位員工的技能和能力將其效力發(fā)揮到最大化。 Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. § 協(xié)助指導員工進行年度表現(xiàn)評估，支持他們的職業(yè)發(fā)展目標。 Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals. § 與進修及培訓發(fā)展部經理為員工制定培訓計劃并落實有效的培訓課程。 Plans and implements effective training programmes for associates in coordination with the Learning and Development Department Manager. § 協(xié)助每周工作時間安排的準備和記錄，確保可以反映出營業(yè)需求和其他重要的業(yè)績指數(shù)。 Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators. § 鼓勵員工成為有創(chuàng)意的、主動的、具有挑戰(zhàn)精神并可以認識到自身對于營運成功所作貢獻的員工。 Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § 支持落實人本品牌，示范并加強凱悅價值觀和文化特性。 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § 確保所有員工完全理解并嚴格遵守員工守則。 Ensures that all associates have a complete understanding of and adhere to associates rules and regulations. § 確保員工遵守所有與消防、防護和安全相關的酒店、公司和當?shù)氐闹贫取⒄吆鸵?guī)章。 Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. § 對于員工敬業(yè)度調查協(xié)助做出反饋并落實相應的改善措施。 Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented. 其他 Other Duties § 在任何時間表現(xiàn)負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅國際。 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. § 理解并嚴格遵守員工手冊中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。 Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety. § 確保高標準的個人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. § 根據行業(yè)、公司和酒店對于餐飲職能要求的變化做出反應。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. § 需要時參加培訓課程和會議。 Attends training sessions and meetings as and when required. § 執(zhí)行分派的任何合理任務和額外職責。 Carries out any other reasonable duties and responsibilities as assigned. 【任職要求】 至少2年同等職位的豪華酒店及大型酒店集團工作經驗，或知名獨立酒吧相關從業(yè)經驗

薪資福利 1.工資5200元起 2.輪班制 3.提供工作餐 4.提供住宿 如有其他需求，比如添加更多福利、對工作環(huán)境的描述等，都可以隨時告訴我 崗位職責： 1、負責前廳的日常管理工作，包括服務流程監(jiān)督輔助店長日常工作等； 2、處理顧客投訴，提升顧客滿意度，維護餐廳形象； 3、協(xié)助店長進行前廳區(qū)域衛(wèi)生及設備的日常維護； 4、負責新員工培訓，確保服務質量符合公司標準； 任職要求： 1、具備良好的溝通能力和團隊協(xié)作精神； 2、有1年以上餐飲前廳管理經驗，熟悉服務流程和標準； 3、形象氣質佳，有較強的責任心和抗壓能力； 4、能夠適應快節(jié)奏的工作環(huán)境，具備良好的問題解決能力。

【崗位職責】 1、全面負責大堂吧的日常運營管理工作，確保服務流程標準化、規(guī)范化； 2、監(jiān)督并指導員工執(zhí)行服務標準，提升客戶滿意度，處理客人投訴及突發(fā)事件； 3、負責大堂吧的排班、考勤及員工培訓，提高團隊服務技能與工作效率； 4、管理酒水及物料庫存，控制成本，定期盤點并提交采購需求； 5、維護設施設備正常運行，確保環(huán)境衛(wèi)生符合酒店標準； 6、協(xié)助制定促銷活動方案，推動酒水及特色產品銷售，完成營收目標； 7、與其他部門協(xié)調合作，確保服務銜接順暢。 【崗位要求】 1、中專及以上學歷，酒店管理、旅游管理或相關專業(yè)優(yōu)先； 2、2年以上酒店餐飲服務經驗，1年以上大堂吧或酒吧主管崗位經驗； 3、熟悉酒水知識、會調酒及咖啡制作等服務流程，具備成本管控意識； 4、具備較強的團隊管理能力、溝通能力及客戶服務意識； 5、能適應倒班工作制； 6、工作細致耐心，能高效處理突發(fā)情況，抗壓能力強。

職位描述： 我們熱情，不僅對客人 我們規(guī)范，不僅于制度 和我們一樣，帶著夢想 即刻起，點贊你的生活，從這一份工作開始! 只要你有才，虛以待位，只等你來! 無限的發(fā)展空間，我們的成長邀請你一同參與! 崗位要求：? 倍受信賴，親切友善，遠見卓識

協(xié)助大堂吧經理領導團隊完成公司提出的目標，確保高水準的服務、任何時候確保食品質量和出品。大堂吧主管督導的工作宗旨是完成的客人滿意度，完成公司的財務收益。 擁有餐飲方面的經驗，了解餐飲運營和現(xiàn)代管理原則。 至少2年餐飲運營經驗，在一家飯店至少2年相似職位。 較好的運營和管理技能，有上進心。

We are currently looking for a?Service Leader - Traveler's Lounge?to join our F&B team. 我們正在尋找一位賓客服務主管 - 旅行者之家加入我們餐飲部團隊。 Interact and engage with guests and maintains high quality service standards. ? ? ?與客人互動并保持高質量的服務標準。 Motivate team members and maintain a high level of team spirit (or team cohesiveness). ? ? ?激勵團隊成員，保持高度的團隊精神(或團隊凝聚力)。 Handle guest complaints effectively and professionally. ? ? ?有效和專業(yè)地處理客人的投訴。 Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective. ? ? ?始終如一地從同事、客人和老板的角度來提高滿意度。 Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc. ? ? ? ?與服務經理合作支持日常運營，協(xié)助完成月度預測、周計劃、餐廳盈利能力評估等工作。 We are looking for someone who: 候選人應具備以下特質： Has a passion for Food & Beverage ? ? ?對餐飲有熱情 Loves interacting with guests ? ? ?喜歡與客人互動 Believes in teamwork ? ? ?相信團隊合作 Preferably has experience working in either a luxury restaurant or a 5* hotel background ? ? ?有豪華餐廳或五星級酒店工作經驗者優(yōu)先 A self-starter and a team player ? ? ?積極主動，善于團隊合作 Enjoys being challenged ? ? ?喜歡挑戰(zhàn)

Role： Responsible for organizing the bar department, overseeing and preparing a variety of beverages including coffee and cocktails, and ensuring excellent customer service while adhering to the company's operational and hygiene standards. Responsibilities: - Oversees the preparation and supervision of all beverages, following company guidelines and product manuals, with extensive knowledge of the beverage industry and various techniques and trends. - Acts as a point of reference for customers, ensuring a welcoming atmosphere in line with company standards and understanding their needs to provide excellent service. - Manages opening and closing procedures, ensuring the bar area and equipment are prepared and maintained. - Ensures the bar area is always orderly and that all equipment is functional and clean, following hygiene standards. - Responsible for the correct storage of products, stock management, and warehouse logistics in compliance with hygiene and health standards. - Coordinates with service staff and pastry counter assistants to ensure service timings are met. - Presents and promotes products to stimulate customer interest and sales. - Handles complaints and involves the Director as necessary, based on the situation and customer type. - Participates in maintaining cleanliness, order, and the pastry shop's image, following company guidelines and reporting any maintenance needs. - Ensures bar staff adhere to company guidelines regarding appearance and company image. - Manages staff scheduling in collaboration with Caffè manager - Utilizes interpersonal communication techniques to effectively manage team relationships and suggests training activities for professional development. - Proposes new seasonal cocktails. Note: The activities listed above are illustrative and not exhaustive.

崗位職責 1、按照部門的規(guī)范和程序提供高標準的餐飲服務。 2、正確處理客人的投訴。 3、根據酒吧存貨量領取酒吧物品。 4、為酒吧侍應生提供基本的飲料知識和飲料服務的培訓。 5、召開每日例會和參加計劃好的餐飲部會議。 6、為銷售，飲品創(chuàng)新和利潤制定部門的規(guī)范和程序。 崗位要求 1、英文溝通能力，其他的語種也是被需求的 2、掌握有關于食品，酒水，運營各個方面的知識以及工作能力 3、3年有關的工作經驗，1年以上副經理級經驗 4、優(yōu)秀的行政管理技能 5、擁有敏銳的商業(yè)嗅覺 6、懂得自我激勵以及保持積極的態(tài)度 7、較強的領導能力，懂得激勵團隊隊員以及跟團隊的溝通 8、良好的英文書寫能力和口語能力 9、良好的儀容儀表 10、較強的抗壓能力

【崗位職責】 1、負責酒店茶藝區(qū)域的日常運營管理，包括茶品展示、茶席布置及茶藝表演等服務工作 2、根據賓客需求提供專業(yè)茶藝服務，講解茶文化知識并推薦適合的茶飲 3、定期維護保養(yǎng)茶具設備，確保茶藝區(qū)域環(huán)境整潔、器具完好 4、參與酒店特色茶飲的研發(fā)與創(chuàng)新，制定季節(jié)性茶單及特色茶藝活動方案 5、負責茶葉采購、庫存管理及成本控制工作 6、培訓指導新入職員工掌握基礎茶藝服務技能 【崗位要求】 1、熱愛中國傳統(tǒng)文化，對茶葉品類、沖泡技法及茶道禮儀有深入了解 2、具備優(yōu)秀的服務意識和溝通能力，能根據賓客需求提供個性化茶藝服務 3、有較強的學習能力和創(chuàng)新意識，能持續(xù)鉆研茶藝專業(yè)知識 4、形象氣質佳，普通話標準，具備基礎的英語交流能力者優(yōu)先 5、能適應彈性工作時間，包括周末及節(jié)假日值班 6、持有國家認證的茶藝師資格證書者優(yōu)先考慮

Position Summary職位概述 This position is concerned with the efficient and professional service of food and beverages within the Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum???????????? ?Service in accordance with the standards, policies and procedures of DT by Hilton Shenyang. 餐廳主管/領班的職位要求能夠提供專業(yè)快捷的服務。通過成本及庫存控制來獲得計劃盈利。直接督導員工的工作，通過遵守餐廳和 本酒店的規(guī)章制度以確保為客人提供符合 標準的完美服務。 1.???????? To maintain a high customer service focus by approaching your job with the customers always in mind. 在整個工作過程中，始終保持高度的客戶服務意識。???? 2.???????? To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly? communicating with both customers and colleagues. 保持積極的工作態(tài)度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。 3.??? ??To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 能夠提出對酒店的運作及環(huán)境有益的意見或建議。 4.???????? To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能夠積極的向客人及供應商推薦酒店的服務及設施。 5.???????? To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作過程中能夠做好本職工作，保證自己及其他人的安全。 6.???????? Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜單及飲料單上的內容，并可以詳細的給客人做出解釋。 7.???????? Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求，并可以給出適當?shù)慕ㄗh。 8.???????? In consultation with the Manager, agreeing and implementing actions to make improvements to customer service. 與經理商討，并做到如何提高對客服務意識，達成一致標準并采取相應的行動。 9.???????? By completing checklist in product knowledge. 能夠達到產品知識的要求。 10.???? Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根據客人不同的國籍推薦菜單上的食品。 11.???? By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐廳的菜肴，以便向客人推薦。 12.???? Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐廳及酒店其他部門的營業(yè)時間。 13.???? Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推薦其它具有吸引力的餐廳或場所。 14.???? To actively check team member product knowledge on each shift. 在工作中隨時檢查員工的產品知識。 15.???? Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.? This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day. 遵守服務程序，保證餐廳的各個區(qū)域都符合早餐、午餐及晚餐的服務標準。其中包括收銀臺的準備工作，及和廚師交流，餐廳預定的詳細情況。 16.???? Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone. 檢查餐廳當天預定，保證員工能夠按照預定準備及正確擺臺，做好相應的準備，并能致電確認預定。 17.???? By assisting service & kitchen team member where required and carry out any reasonable duties requested by the manager. 在必要的時候協(xié)助服務團隊及廚房團隊，并完成經理交代的任務。 18.???? By ensuring all team member is briefed for the details of the shift ahead. 確保所有員工提前了解換班的詳細安排。 19.???? By completing checklist on preparing the restaurant for service. 完成賬單檢查表以準備餐廳服務。 20.???? Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself. 微笑服務，協(xié)助顧客就座、掛外套及背包等，并做自我介紹。 21.???? Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking. 保證客人都被引領入座并詢問他們喜歡吸煙區(qū)或非吸煙區(qū)。 22.???? Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 滿足客人的各項要求，如不能立即回答客人的問題請與經理聯(lián)系。 23.???? Ensure all service procedures are carried out to the standards required. 確保所有服務都符合標準。 24.???? Make sure all areas are cleaned and maintained in accordance with operating procedure. 確保所有區(qū)域與開始用餐時一樣整潔。 25.???? To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals. 在生意變化的基礎上調整員工排班，做任何變化要確保餐飲部服務質量及預算。 26.???? Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost. 控制每個人員的分配，以確保顧客的期望得到滿足而達到預期的人員成本。 27.???? Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’. 協(xié)助餐廳經理進行就職培訓，及在職培訓。 28.???? Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence. 為提高員工的工作技能及自信心，在每個班次的工作之后總結他們的工作表現(xiàn)。 29.???? Provide leadership and direction for all team member while on duty by offering professional skills and leading by example. 通過體現(xiàn)自身的專業(yè)素質，為餐廳的其他員工樹立良好榜樣。 30.???? Ensuring the shift is reviewed and hand-over and briefings are carried out. 確保每個班次的回顧，交接班及例會的召開。 31.???? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，該部門有權更改或補充該職位描述。 32.???? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。

崗位職責： 1. 培訓，指導和監(jiān)督我們員工并監(jiān)督順暢和優(yōu)雅的服務。 2. 監(jiān)督和維持的服務標準。 3. 檢查客戶滿意度，滿足客人的需要和適當?shù)母M投訴。 4. 推動和保證客人的意見并積極反饋。 崗位要求： 1.掌握飲料知識-咖啡，茶等。 2.良好的溝通能力。 3.基本的英語溝通能力。

【崗位職責】 （大堂吧主管） 1、對餐廳經理負責，具體實施對大堂吧的日常營運管理工作。 2、負責制定大堂吧工作計劃，并有效組織實施。 3、每日參與并檢查、指導大堂吧工作執(zhí)行情況，及時發(fā)現(xiàn)問題、處理問題并做好記錄。 4、負責主持大堂吧每日例會；參加大堂吧/酒吧每周周會、每月月會、樓面協(xié)調會、餐飲部經營分析會，并確保上情下達、下情上呈。 5、負責部門新員工培訓和員工的在崗培訓工作，確保員工的素質、技能符合崗位要求。 6、合理調配人力，保證部門日常工作的人員配置并保持樓面清潔衛(wèi)生和服務質量水準。 7、負責作業(yè)前菜單或工作單的查看，主動了解每位客人對服務和出品的特殊要求，并及時將信息傳達給服務人員和出品部門，且須一一檢查落實。 8、全程負責并參與每次的VIP服務，服務結束后，及時召集服務人員工進行總結。 9、依據客人需求對大堂吧各項管理制度、政策以及部門操作程序、出品及服務標準提出有建設性的意見和建議。 10、與餐飲部其他部門的有效協(xié)調和溝通，使工作順利進行。 11、與客人建立良好的公共關系，并及時處理發(fā)生在部門的各類投訴、意外和突發(fā)事件。 12、關注市場，積極參與部門經營推廣方案的討論，并提出對經營有建設性的建議。 13、參與部門營運現(xiàn)場的操作、檢查、監(jiān)督，并及時予以工作指導。 14、對直接下屬進行約談和工作評估，并適時有效的激勵各級員工士氣。 15、定時與成控部主管聯(lián)系，確保大堂吧酒水成本得到有效控制。 16、與營業(yè)部及其他部門密切聯(lián)系出色完成各項接待任務。 17、負責執(zhí)行大堂吧設備、設施的維護保養(yǎng)工作，使之經常處于完好的狀態(tài)并得到合理的使用，防止事故發(fā)生。 18、負責檢查大堂吧員工個人、區(qū)域環(huán)境等衛(wèi)生及員工操作安全狀況，貫徹執(zhí)行飲食衛(wèi)生制度，確保部門各項衛(wèi)生及安全措施的實施。 【崗位要求】 1、同崗位工作經驗2年以上 2、性別不限，工作認真負責，并有一定的管理水平和經營理念 3、懂各種酒水知識，有一定英語對話能力 4、萬豪旗下品牌酒店經歷優(yōu)先，

崗位概述： 根據預先確定的標準和規(guī)格確保提供有效率的服務給客人。確保根據標準及規(guī)則給客人提供高效率的服務。主要職責將餐廳的運作情況及服務細節(jié)報告于大堂酒吧經理/副經理。 經驗： 2-3年其他四星或五星酒店同職位的工作經驗 其它技能要求： 領導才能、培訓技巧、組織能力 開朗及外向性格 積極的工作態(tài)度

We are looking for a Service Leader - Lobby Lounge with following duties and requirements: 我們在尋找一位具備以下特質，并可獨立承擔相應崗位職責的大堂吧主管人選： As a Service Leader - Lobby Lounge,?we?rely on you to: 作為酒店大堂吧主管，需承擔以下主要工作職責： 1.Be responsible for the daily operation and management of the lobby bar. 2. Be responsible for formulating the work plan of the lobby bar and effectively organizing and implementing it. 3. Participate in, inspect and guide the implementation of the lobby bar work every day, promptly identify problems, handle them and keep good records. 4. Be responsible for the training of new employees in the department and the on-the-job training of employees to ensure that their qualities and skills meet the job requirements. 5. Be fully responsible for and participate in each VIP service. After the service is completed, promptly convene the service staff for a summary. 6. Based on the guests' demands, offer constructive opinions and suggestions on the various management systems, policies, departmental operation procedures, product and service standards of the lobby bar. 7. Establish good public relations with guests and handle all kinds of complaints, accidents and emergencies that occur in the department in a timely manner 8. Ensure that the cost of beverages in the lobby bar is effectively controlled. 9. Be responsible for inspecting the personal hygiene and regional environment of the staff in the lobby bar, as well as the safety conditions of staff operations. Implement the food hygiene system and ensure the implementation of all hygiene and safety measures of the department. 1.負責大堂吧的日常營運管理工作。 2.負責制定大堂吧工作計劃，并有效組織實施。 3.每日參與并檢查、指導大堂吧工作執(zhí)行情況，及時發(fā)現(xiàn)問題、處理問題并做好記錄。 4.負責部門新員工培訓和員工的在崗培訓工作，確保員工的素質、技能符合崗位要求。 5.全程負責并參與每次的VIP服務，服務結束后，及時召集服務人員工進行總結。 6.依據客人需求對大堂吧各項管理制度、政策以及部門操作程序、出品及服務標準提出有建設性的意見和建議。 7.與客人建立良好的公共關系，并及時處理發(fā)生在部門的各類投訴、意外和突發(fā)事件 8.確保大堂吧酒水成本得到有效控制。 9.負責檢查大堂吧員工個人、區(qū)域環(huán)境等衛(wèi)生及員工操作安全狀況，貫徹執(zhí)行飲食衛(wèi)生制度，確保部門各項衛(wèi)生及安全措施的實施。 We are looking someone who: 我們尋找的人選需具備： 1. More than one year of working experience in the same position 2. Be conscientious and responsible in work, and have a certain level of management skills and business philosophy 3. Be familiar with various wine knowledge and have a certain ability to have English conversations 3. Possess a strong sense of dedication and responsibility, noble professional ethics, and good discipline and self-cultivation. 4. Be capable of working in accordance with service standards, be responsive, intelligent and flexible. 1、同崗位工作經驗1年以上 2、工作認真負責，并有一定的管理水平和經營理念 3、懂各種酒水知識，有一定英語對話能力 3、具有強烈的事業(yè)心和責任感,高尚的職業(yè)道德,良好的紀律修養(yǎng)。 4、能夠按服務標準進行工作,反應靈敏,機智靈活。 If you are the right person, what are you waiting for? Click the apply button now! 如果您就是合適的人選，那還等什么？馬上點擊申請按鈕吧！

崗位職責 1.執(zhí)行西餐廳主管的工作指令，并向其報告工作； 2.堅持讓客人完全滿意的服務宗旨，帶領班組員工按服務程序和要求，做好大堂吧的接待服務； 3.掌握全班組員工的出勤情況，檢查班組的儀容儀表，考核平時工作表現(xiàn)，定期向西餐廳主管匯報； 4.隨時注意大堂吧的動態(tài)，及時妥善處理發(fā)生的各種問題，做好醉酒客人的處理工作； 5.做好交接班工作，并做好記錄； 6.掌握各種酒水知識，并能夠調制雞尾酒； 7.制定酒水控制、安全、衛(wèi)生等各項規(guī)章制度，并督導實施； 8.檢查大堂吧環(huán)境衛(wèi)生及餐具衛(wèi)生。 崗位要求 1.二年以上星級酒店以上大堂吧領班工作經驗； 2.具有良好的組織能力及溝通協(xié)調能力； 3.具有強烈的事業(yè)心和責任感，高尚的職業(yè)道德，良好的紀律修養(yǎng)； 4.能夠按服務標準進行工作，反應靈敏，機智靈活。