崗位職責(zé) 1.按照部門工作程序處理客房的預(yù)訂和酒店相關(guān)咨詢； 2.記錄并處理所有新進(jìn)的預(yù)訂； 3.確保所有與總機(jī)有關(guān)的事宜都作妥善處理； 4.確保所有與預(yù)訂有關(guān)的事宜都作妥善處理； 5.處理取消，更改與未到預(yù)訂（諸如：延住和提早離開等等）； 6.悉知房?jī)r(jià)變動(dòng)，特殊安排，各種促銷活動(dòng)和預(yù)訂截止日期； 7.按照標(biāo)準(zhǔn)接聽、轉(zhuǎn)接電話； 8.準(zhǔn)備報(bào)表； 9.與客戶及其他部門合作，做好預(yù)定準(zhǔn)備工作等。 崗位要求 1.?大專及以上學(xué)歷，有相關(guān)崗位工作經(jīng)驗(yàn)； 2. 掌握運(yùn)用銷售及前臺(tái)電腦系統(tǒng)； 3. 良好的中英文口頭書面表達(dá)能力； 4. 良好的交流及溝通能力； 5. 獨(dú)立工作的能力及團(tuán)隊(duì)工作的能力

工作職責(zé)：Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting? Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures? Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks? Ensure that relevant hotel and above－h(huán)otel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls? Integrate with other functions to ensure we exceed our customer’s, owner’s and shareholder expectationsKey areas of AccountabilityProfit? Ensure all Best Practices and Standard Operating Procedures are followed to capitalise and maximise revenue potential and market share.? To utilise systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.Quality? Follow Best Practice and Standard Operating Procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis.? Feed ideas and suggestions to strive for constant improvement of operating procedures and new opportunitiesCustomer? Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking.People? Work with the RMCC Assistant Director, Senior Cluster Revenue Managers and Training Manager as required to ensure all team members are provided with excellent training for Revenue Analyst and Revenue Management duties.Specific AccountabilitiesInventory Control : Manages and maintains Group and Transient inventory controls? Proactively reviews and implements room accommodation and rate inventory controls via IDeaS V5i and R&I on a daily basis? Ensure group inventory cut－off dates are managed in line with contracts and according to demand? Implement all blackout dates and reviews frequently to determine if adjustments are needed? Work with Front Office to ensure agreed sell－out strategies are in place? Maintain rate parity with third party sites through extranet sites? Proactively reviews key demand periods to maximise RevPAR and profit through effective consideration of costs of salesSales and Pricing Strategy : Develops, monitors and adjusts sales and pricing strategies? Conduct weekly Business Focus & Group Review Meetings where the appropriate booking period is evaluated for proper rate and availability control. The Revenue Manager will provide a synopsis of results vs. direction from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment.? Weekly reviews of GEM / Delphi / Database reports if available to address concerns and action plans relating to groups & events? Develop and reviews annual transient and group pricing and demand calendars on a quarterly basis? Ensure pricing is consistent in all distribution channels （QnQ R&I, GDS, Internet, Extranets）? Identify opportunities through channels and recommends channel marketing? Liaise with market managers for key 3rd party operators? Liaise with HRCC and monitors conversion? Review corporate account production quarterly with sales to identify patterns & volume of production and agree appropriate actions? Conduct Daily Detail meeting / calls with hotel teams to highlight results, trends and changes to pricing and selling strategy for the next 3 months.Information Analysis and Monitoring : Provides critical analysis of strategies, room statistics and demand factors? Perform relevant daily, weekly, monthly checklist tasks for the maintenance of the IDeaS V5i yield management system? Ensure the integrity of data flowing into IDeaS V5i by regularly cross－referencing other sources such as OnQ R&I and OnQ Insider reports.? Review end of month room statistics reports and provide critical analysis on performance vs. forecasts and results of implemented strategies? Conduct displacement analysis of group business as needed to determine the impact potential business will have on RevPAR? Review all tentative and definite group bookings to ensure they support the implemented strategies – ensure IDeaS V5i Group Status is updated and Group Evaluator is used effectively? Complete weekly booking pace reports and analysis on pace, recommends strategy changes when needed? Analyse past and present trends and makes recommendations for future strategies.? Ensure all ONQ R&I / SRP maintenance is configured according to the current standards – rms rates, yieldable flag, commissionable status? Ensure accuracy of all information being produced/ reported effectivelyForecasting : Prepare all weekly, monthly, 3 month forecast and budget using appropriate systems and tools? Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools? Prepare plan revenue proposal? Perform IDeaS V5i Forecast Validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecastCompetitive and Demand Analysis : Ensures rate shopping data is consistent, appropriate and effectively analysed? Review all competitive shops on a daily basis and identifies selling strategies, opportunities and market trends? Review Demand Calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis.? Maintain historical data on events and performance on any promotions during these demand－generating events.? Maintain IDeaS V5i interface where automated rate shopping is configured to ensure the yield system is configured for BAR adjustments appropriately.? Proactively identifies peak nights and peak periods and sets KPI targets and action plans? Identify demand troughs and leads an action planDriving Commercial Performance : Drives incremental EBITDA, RevPar and Fair Market Share performance through the following? Work effectively with RMCC Team members, Hotels （GMs, DBDs, C&E and on property revenue coordinator）, Sales, RDRs, Marketing, e－commerce to ensure incremental financial performance （RevPar, EBITDA）? Ensure growth in performance of KPIs such as Room Type Supplements, Peak Nights, House Overbooking and Forecast Accuracy? Drive Hotel Fair Market Share performance, moving hotels into the “Gaining” quadrants? Ensure any Holiday Cover commitments are managed as per standard任職資格：Experience ? Practical working experience within hotel revenue management Skills ? Advanced Excel, PowerPoint & Word ? Strong analytical skills ? Management skills （such as leadership, organization, communication, control） ? Good communication skills ? Excellent organization and planning skills Qualities ? Sound functional knowledge of the day to day Management & operation of a Revenue Management Department ? Commercial attitude and proactive sales approach ? Ability to set, & maintain minimum Standards ? Ability to analyse data and identify significant trends

【崗位職責(zé)】 1、深入了解業(yè)務(wù)，對(duì)平臺(tái)酒店大數(shù)據(jù)進(jìn)行分析，尋找潛在的收益機(jī)會(huì)，并實(shí)現(xiàn)新增收益。 2、負(fù)責(zé)監(jiān)測(cè)、分析、挖掘平臺(tái)經(jīng)營(yíng)和銷售業(yè)務(wù)數(shù)據(jù)，并定期形成分析報(bào)告，幫助決策層及時(shí)準(zhǔn)確了解經(jīng)營(yíng)狀況 3、對(duì)數(shù)據(jù)進(jìn)行監(jiān)控、分析，建立日常監(jiān)控和預(yù)警機(jī)制，提供決策支持。 4、負(fù)責(zé)外部信息采集，熟悉各項(xiàng)目上下游產(chǎn)業(yè)，就行業(yè)發(fā)展趨勢(shì)、競(jìng)爭(zhēng)對(duì)手進(jìn)行分析研究，為公司經(jīng)營(yíng)決策提供參考 5、基于對(duì)用戶數(shù)據(jù)的分析及用戶行為的深入理解，結(jié)合業(yè)務(wù)，建立數(shù)據(jù)挖掘、最優(yōu)化線上的價(jià)格和促銷以及相關(guān)收益產(chǎn)品。 6、負(fù)責(zé)平臺(tái)酒店各項(xiàng)目產(chǎn)品的收益風(fēng)險(xiǎn)管理，保證收益最大化 【崗位要求】 1、5年以上數(shù)據(jù)分析/收益管理工作經(jīng)驗(yàn)，OTA 行業(yè)及高星酒店項(xiàng)目經(jīng)驗(yàn)優(yōu)先； 2、英語(yǔ)口語(yǔ)及書面表達(dá)能力優(yōu)秀，英語(yǔ)可作為工作語(yǔ)言； 3、具備較強(qiáng)的經(jīng)營(yíng)分析能力，熟練掌握數(shù)據(jù)挖掘與經(jīng)營(yíng)分析的相關(guān)知識(shí)，精通多種數(shù)據(jù)分析工具； 4、具備較強(qiáng)的統(tǒng)計(jì)分析能力、溝通能力、分析與解決問(wèn)題的能力。

1、分析短期和長(zhǎng)期預(yù)測(cè)，分析集團(tuán)庫(kù)存和價(jià)格趨勢(shì)，包括入住率、目標(biāo)、產(chǎn)品線和戰(zhàn)略銷售目標(biāo)。 分析和監(jiān)控營(yíng)銷渠道、重點(diǎn)及其他客戶的生產(chǎn)。 2、支持酒店并保持所有主要分銷渠道的價(jià)格平等。 3、根據(jù)需要更新所有分銷渠道，并限制價(jià)格或庫(kù)存。 4、接收所有確定的和初步協(xié)商的團(tuán)體預(yù)訂，并向市場(chǎng)銷售總監(jiān)和總經(jīng)理提供每項(xiàng)預(yù)訂將如何影響入住率、平均房?jī)r(jià)和客房利潤(rùn)的合格分析。 5、探索并提供不同市場(chǎng)組合，在不增加成本的情況下刺激額外收入。 6、每周通過(guò)各類渠道對(duì)競(jìng)爭(zhēng)進(jìn)行監(jiān)控和分析，以確定銷售策略和新興趨勢(shì)。 7、每周召開一次收入管理會(huì)議，對(duì)當(dāng)前120天的預(yù)訂期進(jìn)行評(píng)估，以確定合適的價(jià)格和可用性控制。出了上周的結(jié)果與決策的概要，并引導(dǎo)對(duì)未來(lái)問(wèn)題的討論。 8、負(fù)責(zé)維護(hù)任何有助于收益管理的軟件程序。 9、監(jiān)督和評(píng)估針對(duì)預(yù)訂部、銷售部或會(huì)議服務(wù)的內(nèi)部激勵(lì)計(jì)劃的有效性。然后向市場(chǎng)銷售總監(jiān)及總經(jīng)理提供清晰的回報(bào)分析。 崗位要求： 1.至少兩年以上品牌酒店收益經(jīng)理崗位工作經(jīng)驗(yàn)，國(guó)際聯(lián)號(hào)酒店優(yōu)先考慮。 2.具有良好的同行業(yè)酒店的銷售信息收集及收益分析能力。 3.熟練掌握收益管理原理和實(shí)踐，了解酒店行業(yè)的最新趨勢(shì)。 4.具有一定的英語(yǔ)聽說(shuō)讀寫能力。

PRODUCES THE ANNUAL REVENUE PLAN IN CONJUNCTION WITH EXECUTIVE COMMITTEE, BUSINESS DEVELOPMENT BUDGETS AND FORECASTS. 依據(jù)行政管理層與市場(chǎng)發(fā)展部總預(yù)算制定年度營(yíng)收計(jì)劃。 PRODUCES, IMPLEMENTS AND MONITORS ACTION PLANS TO ENSURE REVENUE PLAN OBJECTIVES ARE ACHIEVED. 制定并執(zhí)行與確保營(yíng)收目標(biāo)達(dá)成。 ANALYSES CURRENT AND POTENTIAL MARKETS/TRENDS, COORDINATES ALL ACTIVITIES TO MAINTAIN AND INCREASE REVENUE THROUGH ADDED BUSINESS VOLUME AND INCREASED RATE. 分析現(xiàn)在與未來(lái)市場(chǎng)趨勢(shì)，整合銷售活動(dòng)以保持并增加營(yíng)收。 MAXIMIZE ALL REVENUES TO AND FOR THE HOTEL, INCLUDING BUT NOT LIMITED TO ROOM AND BANQUET/CATERING REVENUES. 盡全力為酒店?duì)幦∈杖?，包括但不僅限于房間/餐宴/飲食方面的收入。 PROCURES NEW AND REPEAT BUSINESS FOR THE HOTEL BY MONITORING CONTACT WITH AIRLINES, TRAVEL AGENCIES, PRIVATE CLUBS AND PROFESSIONAL ASSOCIATIONS WITHIN LOCAL, DOMESTIC AND INTERNATIONAL MARKETS. MAINTAINS CONTACT WITH PLANNERS, INCENTIVE BUYERS, AIRLINES AND WHOLESALERS, THROUGH PERSONAL TELEPHONE CONTACTS AND WRITTEN COMMUNICATIONS. 聯(lián)系航空公司，旅行社，商務(wù)住宅，私人俱樂(lè)部和本地，國(guó)內(nèi)和國(guó)際市場(chǎng)專業(yè)協(xié)會(huì)獲取新的及長(zhǎng)期合作業(yè)務(wù)。通過(guò)電話銷售，電話聯(lián)系或書面方式與計(jì)劃者，集團(tuán)賬號(hào)，買方，航空公司及批發(fā)商保持聯(lián)系。 CREATES AND IMPLEMENTS SPECIAL PROGRAMMES TO ACHIEVE GREATER PRODUCTIVITY THROUGH: 建立并執(zhí)行特殊項(xiàng)目以更好的完成業(yè)績(jī)可通過(guò)以下方式： INCREASING AVERAGE RATE; 提高平均價(jià)格； INCREASING OCCUPANCY; 增加占有率； INCREASING BUSINESS VOLUME DURING DIFFICULT PERIODS; 在不同時(shí)期提高業(yè)務(wù)量； INCREASING LOCAL FOOD AND BEVERAGE BANQUETING SALES. 增加當(dāng)?shù)厥澄锖脱鐣?huì)餐飲的銷售。 MANAGES KEY ACCOUNTS. 管理主要賬戶。 OVERSEES THE SELLING AND SERVICING OF GROUP BUSINESS. 監(jiān)督集體業(yè)務(wù)的銷售及修整。 CO-ORDINATES THE DEVELOPMENT OF ALL PROMOTIONAL MATERIAL. 調(diào)整所有有待于提高材料的發(fā)展。 PROVIDES DIRECTION ON AND CONDUCTS MARKET RESEARCH. 指引銷售方向，引導(dǎo)市場(chǎng)調(diào)查。 MANAGE ALL ASPECTS OF COMPETITOR INTELLIGENCE; PRICING; MANAGEMENT OF ROOM INVENTORY, AND/OR THE YIELD HURDLE POINTS; DISTRIBUTION CHANNELS, MARKET SEGMENT MIX; ACCEPTANCE/DENIAL OF MAJOR GROUP BOOKINGS. 管理競(jìng)爭(zhēng)對(duì)手情報(bào)；定價(jià)；房間財(cái)產(chǎn)清單管理和（或）對(duì)影響收益項(xiàng)目的管理；銷售渠道，細(xì)分市場(chǎng)的混合；大團(tuán)全預(yù)定的接受或拒絕。 PLANS AND EXECUTES SALES TRIPS TO MAJOR MARKET AREAS. 主要市場(chǎng)地區(qū)的銷售考察的計(jì)劃與執(zhí)行。 ATTENDS MAJOR TRAVEL FUNCTIONS TO PROMOTE SALES FOR THE HOTEL. 參與主要的旅游業(yè)活動(dòng)從而提高酒店的銷售。 DIRECTS ALL BUSINESS DEVELOPMENT ACTIVITIES FOR BUSINESS DEVELOPMENT MANAGERS TO ENSURE THEY MEET THE GOALS OF THE REVENUE PLAN. 幫助業(yè)務(wù)發(fā)展部經(jīng)理引導(dǎo)所有業(yè)務(wù)發(fā)展活動(dòng)以確保他們可以完成收入計(jì)劃目標(biāo)。 PRODUCES MONTHLY SALES REPORTS AND FORECASTS. 建立月度銷售報(bào)告及預(yù)報(bào)。 MEETS WITH GUESTS FROM MAJOR PRODUCERS/ORGANIZERS OF BIG EVENTS STAYING IN THE HOTEL TO ENSURE CUSTOMER SATISFACTION. 在主要的活動(dòng)上與酒店內(nèi)的客人會(huì)面，以確保客人對(duì)酒店的滿意度。 ESTABLISHES AND CONTINUOUSLY UPDATES MAILING LISTS. 建立并不斷更新郵件列表。 ORGANIZES AND ATTENDS MAJOR SALES/PR RELATED FUNCTIONS WITHIN THE HOTEL. 在酒店內(nèi)組織和參加主要的銷售/公關(guān)活動(dòng)。 SUPPORT SUBSCRIBER HOTELS SALES & MARKETING STRATEGIES BY IDENTIFYING AND PROVIDING RECOMMENDATIONS IN TERMS OF PRICING, YIELD MANAGEMENT & FORECASTING TO ACHIEVE AGREED REVPAR, RGI (IF APPLICABLE) AND REVENUE OBJECTIVES. 通過(guò)識(shí)別和提供定價(jià)、收益管理和預(yù)測(cè)方面的建議來(lái)支持酒店的銷售和營(yíng)銷策略，以達(dá)到規(guī)定的每間可用房收入、客房收入綜合指數(shù)（如適用）和收入目標(biāo)。 PERFORMS WEEKLY REVIEW MEETINGS WITH HOTELS AND ALL TEAM MEMBERS INCLUDING 與酒店及所有團(tuán)隊(duì)成員進(jìn)行的每周回顧會(huì)議包括 WEEKLY REVIEW THE SUBSCRIBER FORECAST FOR THE NEXT THREE MONTHS AND ADJUST IBP. 每周審核未來(lái)三個(gè)月的用戶預(yù)測(cè)和調(diào)整綜合經(jīng)營(yíng)計(jì)劃。 MONITOR COMPETITOR PRICING, UNDERSTANDS THE DYNAMIC OF THE LOCAL MARKET AND THE DEMAND GENERATORS, AND RECOMMENDS APPROPRIATE ACTIONS TO THE HOTEL MANAGEMENT TEAM IN TERMS OF PRICING AND MARKET MIX STRATEGY. 監(jiān)控競(jìng)爭(zhēng)對(duì)手的定價(jià)，了解當(dāng)?shù)厥袌?chǎng)和需求的動(dòng)態(tài)，并在定價(jià)和市場(chǎng)組合策略方面向酒店管理團(tuán)隊(duì)推薦合適的方案。 MONITOR AND DETERMINE DEMAND PERIODS THROUGH AN ANALYSIS OF HISTORICAL DATA AND CURRENT BOOKINGS. RESPONSIBLE FOR TRACKING AND ANALYZING OF BOOKING PACE AS WELL AS DENIED AND REGRETTED BUSINESS. 通過(guò)分析歷史數(shù)據(jù)和當(dāng)前預(yù)訂來(lái)監(jiān)控和確定需求期。 負(fù)責(zé)跟蹤和分析預(yù)訂速度以及被拒絕和錯(cuò)失的業(yè)務(wù)。 DISCUSS SHORT-TERM & LONG-TERM SELLING STRATEGY AND ADJUST THE RATE. INCLUDE RATES TO SELL AS WELL AS OVERBOOKING LEVELS. 討論短期和長(zhǎng)期銷售策略并調(diào)整利率。 包括出售率和超額預(yù)訂水平。 DISCUSS PRICE POINT EXPECTATIONS ON RETAIL RATES, PACKAGE OFFERINGS, ETC. 討論零售價(jià)格、優(yōu)惠套餐等的價(jià)格點(diǎn)預(yù)期。 IDENTIFY ANY CHANNELS THAT ARE PERFORMING ABOVE OR BELOW EXPECTATIONS IN ORDER FOR HOTELS TO DETERMINE THE ROOT CAUSES (ARTYZEN WEBSITE, THIRD PARTIES). 確定任何高于或低于預(yù)期的渠道，以便酒店確定原因（雅辰官網(wǎng)，第三方）。 MAXIMIZE INDIVIDUAL ROOMS FOR SALE BY CLOSELY MONITORING GROUP PICKUP AND IDENTIFYING ANY UNUSED INVENTORY BEFORE INDIVIDUAL BOOKING WINDOW BEGINS. 在個(gè)人預(yù)定窗口開始前，通過(guò)密切關(guān)注團(tuán)體的預(yù)定情況并識(shí)別任何未使用的庫(kù)存，最大程度地提高單獨(dú)房間的銷售。 MANAGE USE OF REVENUE SYSTEMS ON A DAILY BASIS IN REGARDS TO BEST FLEXIBLE RATE OPTIMIZATION. 管理收益系統(tǒng)的日常使用，以實(shí)現(xiàn)最佳的靈活率優(yōu)化。 UNDERSTAND THE MARKET DRIVERS AND KEY COMPETITORS FOR EACH SUBSCRIBER HOTEL AND MONITOR THE GENERAL COMPETITOR ACTIVITY AND PRICING. 了解每個(gè)用戶酒店的市場(chǎng)驅(qū)動(dòng)因素和主要競(jìng)爭(zhēng)對(duì)手，并了解一般競(jìng)爭(zhēng)對(duì)手的活動(dòng)和定價(jià)。 ONCE A YEAR, PARTICIPATE IN THE ELABORATION OF THE INTEGRATED BUSINESS PLAN FOR ROOM REVENUE; FULL YEAR ROOM REVENUE RE FORECAST AND FOLLOWING NEXT YEAR BUDGET AND PROVIDE RECOMMENDATIONS IN TERMS OF OPTIMAL BUSINESS MIX. 參與每年一次的制定客房收入綜合業(yè)務(wù)計(jì)劃；全年客房收入重新預(yù)測(cè)和跟蹤下一年度預(yù)算，并提供最佳業(yè)務(wù)組合方面的建議

【崗位職責(zé)】 1、制定銷售工作的收益管理策略和標(biāo)準(zhǔn)，結(jié)合市場(chǎng)銷售預(yù)算和預(yù)測(cè)制作年度收益計(jì)劃。 2、深入了解業(yè)務(wù)，制定各細(xì)分市場(chǎng)（公司/團(tuán)隊(duì)/散客）的價(jià)格體系，監(jiān)督并調(diào)整各細(xì)分市場(chǎng)的價(jià)格策略和房量分配，分析收益和出租率，實(shí)現(xiàn)收益最大化。 3、負(fù)責(zé)監(jiān)測(cè)、分析、挖掘平臺(tái)經(jīng)營(yíng)和銷售業(yè)務(wù)數(shù)據(jù)，并定期形成分析報(bào)告，幫助決策層及時(shí)準(zhǔn)確了解經(jīng)營(yíng)狀況。對(duì)數(shù)據(jù)進(jìn)行監(jiān)控、分析，建立日常監(jiān)控和預(yù)警機(jī)制，提供決策支持。 4、負(fù)責(zé)外部信息采集，就行業(yè)發(fā)展趨勢(shì)、競(jìng)爭(zhēng)對(duì)手進(jìn)行分析研究，包括平均房?jī)r(jià)、出租率、市場(chǎng)份額等數(shù)據(jù)，為公司經(jīng)營(yíng)決策提供參考。 5、基于對(duì)用戶數(shù)據(jù)的分析及用戶行為的深入理解，結(jié)合業(yè)務(wù)，建立數(shù)據(jù)挖掘、最優(yōu)化線上的價(jià)格和促銷以及相關(guān)收益產(chǎn)品。 6、負(fù)責(zé)平臺(tái)酒店各項(xiàng)目產(chǎn)品的收益風(fēng)險(xiǎn)管理，保證收益最大化。 【崗位要求】 1、5年以上數(shù)據(jù)分析/收益管理工作經(jīng)驗(yàn)，OTA 行業(yè)及高星酒店項(xiàng)目經(jīng)驗(yàn)優(yōu)先； 2、英語(yǔ)口語(yǔ)及書面表達(dá)能力優(yōu)秀； 3、具備較強(qiáng)的經(jīng)營(yíng)分析能力，熟練掌握數(shù)據(jù)挖掘與經(jīng)營(yíng)分析的相關(guān)知識(shí)，精通多種數(shù)據(jù)分析工具； 4、具備較強(qiáng)的統(tǒng)計(jì)分析能力、溝通能力、分析與解決問(wèn)題的能力。

職責(zé)描述： 1、制定銷售工作的收益管理策略及標(biāo)準(zhǔn)； 2、結(jié)合市場(chǎng)銷售預(yù)算和預(yù)測(cè)制作年度收益計(jì)劃； 3、貫徹并制定收益行動(dòng)計(jì)劃確保能夠完成收益指標(biāo)； 4、制定各細(xì)分市場(chǎng)（公司/團(tuán)隊(duì)/散客）的價(jià)格體系，監(jiān)督并調(diào)整各細(xì)分市場(chǎng)的價(jià)格策略和房量分配。分析收益和出租率，實(shí)現(xiàn)收益最大化。 5、熟悉OTA以及線下旅行社的推廣工作，指導(dǎo)酒店優(yōu)化線上合作 ? 6、分析現(xiàn)階段市場(chǎng)需求，協(xié)調(diào)所有預(yù)定確保增加客房預(yù)訂量及客房收益； 7、報(bào)告主要市場(chǎng)策略相關(guān)事宜，包括各銷售渠道產(chǎn)量及酒店各推廣的投資收益情況并確保各數(shù)據(jù)準(zhǔn)確無(wú)誤。 8、收集整理各項(xiàng)經(jīng)營(yíng)業(yè)務(wù)數(shù)據(jù)及同行競(jìng)業(yè)的每日調(diào)查報(bào)告并形成報(bào)表，包括平均房?jī)r(jià)、出租率、市場(chǎng)份額等數(shù)據(jù)，以便及時(shí)準(zhǔn)確了解經(jīng)營(yíng)與銷售狀況 9、對(duì)銷售數(shù)據(jù)的分析及預(yù)測(cè)評(píng)估，對(duì)潛在風(fēng)險(xiǎn)的防范，提供數(shù)據(jù)及信息支持； 10、及時(shí)跟蹤各銷售渠道銷售業(yè)績(jī)完成情況，提供預(yù)警提示； 11、對(duì)酒店整體營(yíng)收做監(jiān)控并給出合理化建議，對(duì)行業(yè)發(fā)展趨勢(shì)及競(jìng)爭(zhēng)對(duì)手進(jìn)行分析研究，為酒店經(jīng)營(yíng)決策提供參考； 12、開拓外圍關(guān)系，與大型公司合作簽訂訂房協(xié)議，與中介合作策劃市場(chǎng)活動(dòng)，以提高酒店的收益，并進(jìn)行酒店品牌的推廣。 任職要求： 1、大專及以上學(xué)歷，旅游經(jīng)濟(jì)、精算化等相關(guān)專業(yè)；了解酒店的價(jià)格體系制定、客源構(gòu)成和市場(chǎng)細(xì)分。 2、具備銷售數(shù)據(jù)統(tǒng)計(jì)和經(jīng)營(yíng)收益分析能力； 3、有3年以上星級(jí)酒店前廳、預(yù)訂、收益管理或市場(chǎng)銷售部門的管理經(jīng)驗(yàn)，并能掌握該類型酒店的特點(diǎn)以提升酒店收益，或有酒店事業(yè)部收益管理經(jīng)驗(yàn)優(yōu)先； 4、具備全面收益管理知識(shí)，至少3-5年的五星級(jí)酒店收益管理經(jīng)驗(yàn)，擁有國(guó)際酒店品牌工作經(jīng)驗(yàn)者優(yōu)先考慮。 5、具有良好的展示報(bào)告能力。

工作職責(zé)：Position StatementThe Revenue Specialist, RMCC APAC maximizes revenue, market share and profits for multiple hotels throughthe strategic coordination of revenue management processes and procedures. This role will also support andexecute projects that drive revenue, efficiency and operational excellence. The Revenue Specialist works withstakeholders from across the organization to ensure the successful delivery of project goals.What will I be doing?As the Revenue Specialist, RMCC APAC, you will be responsible for performing the following tasks to thehighest standards:? Execute hands－on implementation of projects that drive revenue, efficiency, and operationalexcellence.? Set and monitor success metrics to track impact, efficiency gains, and operation improvements in realtime.? Identify underperforming areas, troubleshoot root causes, and implement fixes without delay.? Meet deadlines without compromising quality and collaborate with teams to unlock progress and keepprojects on track.? Ensure that sales and pricing strategies are based on sound commercial judgement through effectiveanalysis and reporting.? Ensure professional and efficient utilization of all systems, in line with the company best practices andstandard operating procedures.? Ensure effective information gathering and analysis are conducted to identify and maximizeopportunities and minimize any risks.? Ensure that relevant hotel and above－h(huán)otel commercial team members are actively engaged in revenuedecisions by maintaining regular communication to effectively implement, drive and review optimalstrategies and controls.? Integrate with other functions to ensure we exceed customers’, owners’ and shareholders’expectations.Project Execution:? Ensure project is delivered with the utmost efficiency, attention to details and operational excellence.? Execute and maintain a standardized project workflow.? Monitor project timelines, risks, and deliverables to ensure on－time completion.? Support to prepare the project training plan, including （and not limited to） hotel facing trainingdocumentation, and internal process related training.? Leverage automation tools and solutions to improve the working efficiency.? Support projects focused on revenue growth and sales process optimization.? Retain flexibility to ensure optimal project delivery.Revenue Management:Inventory & Pricing:? Proactively review and implement room accommodation and rate inventory controls via IDeaS V5iand R&I daily.? Ensure group inventory and blackout dates align with demand and contracts.? Maintain rate parity across all distribution channels.Strategy & Analysis:? Develop and refine pricing strategies based on market trends and competitive analysis.? Conduct weekly business reviews to evaluate performance and adjust tactics.? Analyze data to identify revenue opportunities and risks.? Maintain regular communication with commercial teams to align on revenue strategies.Forecasting & Reporting:? Prepare monthly, quarterly forecasts and budgets using appropriate systems and tools.? Perform IDeaS V5i forecast validation process on a regular basis to identify changes in trends andopportunities to enhance IDeaS forecasts.Driving Commercial Performance:? Drive incremental EBITDA, RevPar and Fair Market Share performance.? Responsible for delivering KPIs and performance with focus （and not limited to） room typesupplements, peak nights, house overbooking and forecast accuracy.? Ensure any holiday cover commitments are managed as per standards.任職資格：What are we looking for?A Revenue Specialist, RMCC APAC serving Hilton Brands is always working on behalf of our Guests andworking with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors,skills, and values that follow:? Bachelor’s degree or higher.? Practical experience in hotel revenue management, asset management, or feasibility.? Hands－on project execution and solid knowledge of project management frameworks.? Strong interpersonal skills to engage with relevant stakeholders in global, regional and hotel teams.? Able to set and maintain minimum standards.? Able to analyze data and identify significant trends.? Self－motivated and competitive.? Able to work accurately and effectively under pressure.? Good personal presentation.? Warm personality and possess team spirit.? Clear verbal/written English proficiency for cross－functional and regional collaboration.? Proactive: Identifies underperforming areas and implements fixes swiftly.? Detail－Oriented: Ensures accuracy in data, reporting, and compliance （e.g., rate parity, systemconfigurations）.? Team－Focused: Collaborative spirit to align strategies with commercial teams and exceed KPIs（RevPAR, EBITDA）.

【崗位職責(zé)】 1、預(yù)測(cè)市場(chǎng)需求，為酒店?duì)幦∈袌?chǎng)關(guān)鍵時(shí)機(jī)。 2、酒店公司收益最大化，提高市場(chǎng)份額，同時(shí)取得更好的收益。 3、負(fù)責(zé)運(yùn)營(yíng)酒店攜程、飛豬、美團(tuán)、抖音、京東等線上平臺(tái)，保證各渠道旅行社等對(duì)接，為酒店線上業(yè)績(jī)負(fù)責(zé)。 4、始終能對(duì)環(huán)境競(jìng)爭(zhēng)，優(yōu)化每間可銷售客房的平均收益。 5、相應(yīng)敏銳的洞察力，在公司里利用收入管理策略的眼光來(lái)領(lǐng)導(dǎo)團(tuán)隊(duì)。 6、適當(dāng)調(diào)節(jié)以保證酒店房間銷售和收益最大化，按照標(biāo)準(zhǔn)執(zhí)行并記錄。 7、監(jiān)督公司房間預(yù)訂流量，節(jié)假日、特定時(shí)間段、OTA平臺(tái)等價(jià)格展示情況，并確保操作系統(tǒng)與公司標(biāo)準(zhǔn)相一致。 8、具備制訂和執(zhí)行營(yíng)業(yè)預(yù)算及經(jīng)營(yíng)計(jì)劃的能力。 9、負(fù)責(zé)跟蹤和分析預(yù)訂流程，團(tuán)隊(duì)流量，特別關(guān)注和加強(qiáng)團(tuán)隊(duì)預(yù)留房管理，更好的做好團(tuán)隊(duì)適度減量，最大程度提高收益。 10、收益情況做出分析，每周召開收益信息會(huì)，每月酒店公司收益管理分析會(huì)。 【崗位要求】 1、3年以上星級(jí)綜合酒店收益經(jīng)理崗位工作經(jīng)驗(yàn)； 2、具有團(tuán)隊(duì)協(xié)作能力和管理能力； 3、有較強(qiáng)的創(chuàng)新意識(shí)和創(chuàng)新思維； 4、出色的溝通、計(jì)劃管理和問(wèn)題解決能力； 5、對(duì)市場(chǎng)不斷變化較有很好的敏感性；

工作地點(diǎn)：上海浦東機(jī)場(chǎng) ·???????? Analyze market trends, competitor pricing, and demand patterns to optimize room rates and inventory allocation. 分析市場(chǎng)趨勢(shì)、競(jìng)爭(zhēng)對(duì)手定價(jià)及需求規(guī)律，優(yōu)化房?jī)r(jià)及庫(kù)存分配。 ·???????? Develop dynamic pricing strategies and yield management tactics for rooms, F&B, and events. 為客房、餐飲及活動(dòng)制定動(dòng)態(tài)定價(jià)策略和收益管理方案。 ·???????? Monitor and adjust distribution channels (OTA, GDS, direct bookings) to maximize profitability. 監(jiān)控并調(diào)整分銷渠道（在線旅行社、全球分銷系統(tǒng)、直訂）以提升收益。 ·???????? Generate daily/weekly/monthly revenue reports and present actionable insights to leadership. 制作每日/周/月收益報(bào)告，并向管理層提供可落地的策略建議。 ·???????? Collaborate with Sales, Marketing, and Finance to align pricing with promotions and budgets. 與銷售、市場(chǎng)及財(cái)務(wù)團(tuán)隊(duì)協(xié)作，確保定價(jià)與促銷活動(dòng)及預(yù)算一致。 ·???????? Oversee forecasting models to predict occupancy, RevPAR, and total revenue performance. 通過(guò)預(yù)測(cè)模型預(yù)估入住率、每間可售房收入（RevPAR）及整體收益表現(xiàn)。 ·???????? Train hotel staff on revenue management principles and tools (e.g., RMS, PMS). 為酒店員工提供收益管理原則及系統(tǒng)工具（如收益管理系統(tǒng)、酒店管理系統(tǒng)）培訓(xùn)。 ·???????? Provide guests with accurate room reservation information, and professionally and promptly handle guests' reservation requests. 向客人提供準(zhǔn)確訂房信息，專業(yè)及時(shí)處理客人的預(yù)定需求。 ·???????? Implement the list of "no-show guests" and the daily cancellation situation of groups. 落實(shí) “預(yù)訂未到客人” 的名單和每日?qǐng)F(tuán)隊(duì)取消情況。 ·???????? Enhance customer relationships and improve customer loyalty. 增進(jìn)客戶關(guān)系、提高客戶忠誠(chéng)度。 ·???????? Maintain room rates and room availability, and predict existing and future reservation situations and room occupancy, and prepare forecast reports. 進(jìn)行房?jī)r(jià)房態(tài)的維護(hù)，以及預(yù)測(cè)現(xiàn)有的和未來(lái)的預(yù)訂情況，客房出租情況并制作預(yù)測(cè)報(bào)表。 ·???????? Conduct daily online and offline reservation checks and group checks. 每日線上線下預(yù)訂及團(tuán)隊(duì)檢查。 ·???????? Be familiar with the procedures for handling room reservations. 熟悉處理房間預(yù)訂的程序。 ·???????? Develop the department's training plan and adhere to its implementation. 制定部門培訓(xùn)計(jì)劃并堅(jiān)持落實(shí) 崗位要求： ·???????? Bachelor’s degree in Hospitality Management, Finance, or related field. 酒店管理、財(cái)務(wù)或相關(guān)專業(yè)本科及以上學(xué)歷。 ·???????? 3+ years of revenue management experience in hotels or travel industries. 3年以上酒店或旅游行業(yè)收益管理經(jīng)驗(yàn)。 ·???????? Proficiency in RMS (e.g., Duetto, IDeaS) and PMS (e.g., Opera, Fidelio). 熟練使用收益管理系統(tǒng)（如Duetto、IDeaS）及酒店管理系統(tǒng)（如Opera、Fidelio）。 ·???????? Advanced Excel skills and data visualization tools (Power BI, Tableau). 精通Excel及數(shù)據(jù)可視化工具（Power BI、Tableau）。 ·???????? Strong analytical, communication, and decision-making skills. 出色的分析能力、溝通技巧及決策能力。 ·???????? Fluency in English and local language; additional languages are a plus. 中英文流利，掌握其他語(yǔ)言優(yōu)先。

【崗位職責(zé)】 1、預(yù)測(cè)市場(chǎng)需求，為酒店?duì)幦∈袌?chǎng)關(guān)鍵時(shí)機(jī)。 2、協(xié)助酒店公司收益最 大化，提高市場(chǎng)份額，同時(shí)取得更好的收益。 3、與集團(tuán)下屬酒店預(yù)訂部及銷售團(tuán)隊(duì)緊密合作以推動(dòng)針對(duì)性收入，在個(gè)人和團(tuán)隊(duì)預(yù)定中始終堅(jiān)持高標(biāo)準(zhǔn)的客服理念。 4、始終能對(duì)環(huán)境競(jìng)爭(zhēng)，優(yōu)化每間可銷售客房的平均收益。 5、相應(yīng)敏銳的洞察力，在公司里利用收入管理策略的眼光來(lái)領(lǐng)導(dǎo)團(tuán)隊(duì)。 6、適當(dāng)調(diào)節(jié)以保證酒店房間銷售和收益，按照標(biāo)準(zhǔn)執(zhí)行并記錄。 7、監(jiān)督酒店公司房間預(yù)訂流量，節(jié)假日、特定時(shí)間段、OTA平臺(tái)等價(jià)格展示情況，并確保操作系統(tǒng)與公司標(biāo)準(zhǔn)相一致。 8、具備制訂和執(zhí)行營(yíng)業(yè)預(yù)算及經(jīng)營(yíng)計(jì)劃的能力。 9、具備制訂符合下酒店公司總體營(yíng)業(yè)目標(biāo)及行動(dòng)方案的能力。 10、負(fù)責(zé)跟蹤和分析預(yù)訂流程，團(tuán)隊(duì)流量，特別關(guān)注和加強(qiáng)團(tuán)隊(duì)預(yù)留房管理，更好的做好團(tuán)隊(duì)適度減量，提高收益。 11、根據(jù)酒店公司收益情況做出分析，每周召開收益信息會(huì). 【崗位要求】 1、2年以上星級(jí)綜合酒店工作經(jīng)驗(yàn)； 2、具有團(tuán)隊(duì)協(xié)作能力和管理能力； 3、有較強(qiáng)的創(chuàng)新意識(shí)和創(chuàng)新思維； 4、出色的溝通、計(jì)劃管理和問(wèn)題解決能力； 5、對(duì)市場(chǎng)不斷變化較有很好的敏感性； 6、具有一定的英語(yǔ)聽說(shuō)讀寫能力。

要求有國(guó)際品牌酒店同崗位經(jīng)驗(yàn)一年以上