Primary Responsibilities主要職責(zé) Provide upscale guestservice experiences for clients throughout their stay. Ensure clients areproperly greeted upon their arrival. Actively listen to andresolve guest complaints. Ensure special guests,like disabled people, elderly, children’s and VIPS receive personalized services. Coordinate and managecommunication between guests and staff and follow up to ensure we resolvecustomer concerns. Inform the clients ofour hotel services, including breakfast and dining options. Analyse customerfeedback from hotel guestbook and online reviews and suggest ways to improveratings. Recommend local touristspots, including places to dine shop and sight see. Be efficient inassisting guests with any requirement’s, handle customers enquires and feedbackin professional manner. Analyses and responds appropriately to issues raised by guests or mysteryshopper Consistently monitorsand adheres to Sofitel operating standards and service culture Luxury service orientedand proud to extend service Deals diplomatically andskillfully during guest interactions. 在客戶住店過程中為客戶提供優(yōu)質(zhì)服務(wù)體驗(yàn)。 確保客人的到來受到歡迎。 積極傾聽并解決客人的投訴。 確保特殊客人（如：殘疾人，老人，兒童和VIPS）獲得個(gè)性化服務(wù)。 協(xié)調(diào)和管理客人與員工之間的溝通，并采取后續(xù)行動(dòng)，以確保我們解決客戶的疑慮。 向客戶告知我們的酒店服務(wù)，包括早餐和用餐選擇。 分析來自酒店留言簿和在線評(píng)論的客戶反饋，并提出提高評(píng)分的建議。 推薦當(dāng)?shù)氐穆糜尉包c(diǎn)，包括餐飲，購物和觀光景點(diǎn)。 有效地協(xié)助客人滿足任何要求，以專業(yè)的方式處理客戶的詢問和反饋。 分析并合理地回復(fù)客人或神秘顧客提出的問題。 持續(xù)監(jiān)管和遵循索菲特酒店操作標(biāo)準(zhǔn)和服務(wù)文化。 奢華的服務(wù)方向和自豪地宣傳奢華的服務(wù)。 在客戶交互時(shí)，有禮貌，有技巧。 Knowledge and Experience知識(shí)和經(jīng)驗(yàn) 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W(xué)歷，并在國際奢華酒店餐飲管理方面進(jìn)行過良好的培訓(xùn)和教育。 三年以上餐飲服務(wù)工作經(jīng)歷。 優(yōu)秀的英文、印地語聽說讀寫能力，會(huì)中文更好。 Bachelor or similardegree from an accredited college or university with major work inTourism/Hotel Management as well as sound training and education in the internationalluxury hotel business management. Minimum five 3 years relevant experience in a managerial position of F&B. Bilingualin English and Hindi, fluent Chinese preferred.