【崗位職責(zé)】 1、協(xié)助主管去管理行政樓層客人的登記與結(jié)帳情況，確保服務(wù)快速準(zhǔn)確。 2、在主管不在的時候，全權(quán)負(fù)責(zé)行政樓層的運作。 3、確保顧客的需求及需要能及時地跟辦，并從客人那里得到反饋。 4、合理安排行政樓層員工的崗位，使他們在各自的崗位上為客人提供優(yōu)質(zhì)的服務(wù)。 5、及時地跟辦Logbook上未完成的事項。 6、在客人到達之前，合理的為客人安排房間，并且檢查一遍，確保房間物品的配置符合標(biāo)準(zhǔn)。 7、時刻給客人一種友好、整潔、熱情的印象，盡量使客人的特殊要求得到滿足。 8、協(xié)助主管組織員工的培訓(xùn)。 9、對員工的服務(wù)標(biāo)準(zhǔn)和表現(xiàn)做到深刻的了解，并提醒他們?nèi)粘Ｋ傅腻e誤。 10、確保歡樂時光和下午茶時間段用餐區(qū)域和廚房區(qū)域的干凈整潔，為客人提供高標(biāo)準(zhǔn)的用餐環(huán)境。 11、提高員工的士氣和平息員工的不滿情緒。 12、協(xié)助主管減少行政樓層的耗費。 【崗位要求】 1、從事同星級同崗位2年以上工作經(jīng)驗者優(yōu)先。 2、熟悉前臺的各項業(yè)務(wù)，英語流利。 3、精通前臺的各項接待程序，溝通能力較強，解決工作中的各種疑難，處理各種投訴。 4、性格開朗，有良好的個人修養(yǎng)，工作認(rèn)真負(fù)責(zé)。

【崗位職責(zé)】 1.積極的工作，友好的為客人提供服務(wù)； 2.積極參加所需的各種培訓(xùn)，提高工作能力； 3.有創(chuàng)新精神，為顧客提供品質(zhì)服務(wù)； 4.在團隊中起到積極作用，有效的溝通，確保達到目標(biāo)； 5.為顧客提供熱情服務(wù)，讓他們有回家的感覺； 6.登記客人，確保客人信息完整填寫并確認(rèn)，按照明宇酒店榮譽會員和飛行里程會員的要求服務(wù)和發(fā)展會員，同時確認(rèn)付款方式； 7.將客人送至客房，介紹客房布局，確保行李及時遞送等； 8.采取必要行動，及時有效的處理顧客的不滿，適當(dāng)?shù)臅r候告知賓客關(guān)系經(jīng)理。回訪客人，確保客人對解決方法滿意； 9.關(guān)注客戶信息和喜好，確保滿足客人的要求； 10.確保為客人提供人性化服務(wù)； 11.協(xié)助部門經(jīng)理按照客人喜好分房間； 12.為初次到店和明宇會員客人準(zhǔn)備歡迎卡/信； 13.為VIP客人安排房間禮物以及特殊活動，例如：過生日和度蜜月的賓客； 14.和銷售，預(yù)定和商業(yè)發(fā)展團隊共同為客人提供服務(wù)； 15.確保為會員顧客提供優(yōu)質(zhì)專業(yè)的服務(wù)，發(fā)展客人加入會員； 16.為VIP賓客提供額外的服務(wù)，包括點心，毛巾等； 17.高效率的辦理離店，確保客人賬單準(zhǔn)確； 18.將準(zhǔn)確完整的信息錄入酒店管理系統(tǒng)，以便大家分享； 19.了解酒店周邊地區(qū)的最新信息，名勝，風(fēng)景地等，為顧客提供方便； 20.與餐飲部，客房部，工程部，IT等進行有效的溝通； 21.匯報有關(guān)酒店系統(tǒng)，硬件設(shè)施的有關(guān)問題及處理方式； 22.為行政樓層提供餐飲服務(wù)，監(jiān)督服務(wù)標(biāo)準(zhǔn)和清潔等； 23.及時準(zhǔn)確的將客人的信息錄入公安系統(tǒng)； 24.確保信息有效的傳達到人，及時解決問題讓客人滿意，參加每日必須的會議等； 25.確保完成每日的任務(wù)，包括并不僅限于工作檢查表所列的工作； 【崗位要求】 1.男女不限，女生160cm或以上，男生170cm或以上； 2.形象氣質(zhì)佳，思維敏捷，有一定主動服務(wù)意識； 3.酒店服務(wù)業(yè)等相關(guān)專業(yè)大專或以上學(xué)歷，能接受倒班工作，接受一定的工作壓力。

【職位描述】 Primary Responsibilities主要職責(zé) ? Consistently offer professional, friendly and warm service ? Follow Fairmont Gold policies, procedures and service standards ? Have full knowledge of the Menu, Beverage lists in your Fairmont Gold and all other special promotions taking place in the hotel ? Knowledge of all menu items, garnishes, contents and preparation methods. ? To be able to answer any Guest questions about menu items in an informative and helpful way ? Demonstrate Fairmont’s Service Plus Standards in all interactions ? Always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation ? Understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs ? Understand each service station and all side duties assigned to that station ? Attend daily briefing and monthly meetings to continually improve the Guests experience ? Understand how to operate all the equipment used in the Fairmont Gold ? Fully understand and follow the hotel’s recycling program and procedures ? Actively participate in all health and safety procedures for Fairmont Gold and the entire hotel ? Follow all of safety and sanitation policies when handling food and beverage ? Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Fairmont Gold ? Follow Hotel’s telephone etiquette standards ? Follow Occupational Health & Safety regulations ? Adherence to Fairmont’s Code of Ethics ? 始終如一地提供專業(yè)、友好和周到的服務(wù)。 ? 遵循費爾蒙金尊酒廊的政策、程序和服務(wù)標(biāo)準(zhǔn)。 ? 全面了解費爾蒙特金尊酒廊的菜單、飲料清單以及酒店內(nèi)所有其他特別促銷活動。 ? 了解所有菜式、配菜、內(nèi)容和制作方法。 ? 能夠提供有用的答案來回答客人關(guān)于菜單項的任何問題。 ? 在所有互動中展示費爾蒙的Service Plus標(biāo)準(zhǔn)。 ? 如果出現(xiàn)服務(wù)失誤，立即采取糾正措施，確保所有解決方案超出客人預(yù)期。 ? 了解交接班報告內(nèi)容，了解非現(xiàn)金/現(xiàn)金交易以及將備用金存入保險箱和從保險箱取出的程序。 ? 了解每個部門及其職責(zé)。 ? 參加每日例會和月度會議，不斷改善客人體驗。 ? 了解如何操作費爾蒙金尊酒廊使用的所有設(shè)備。 ? 充分理解并遵守酒店的環(huán)保計劃和程序。 ? 積極參與費爾蒙金尊酒廊和整個酒店的所有健康和安全程序。 ? 處理食品和飲料時，遵守所有安全和衛(wèi)生政策。 ? 為了提供的全面優(yōu)質(zhì)服務(wù)，遵從并執(zhí)行經(jīng)理與費爾蒙金尊酒廊有關(guān)的其他職責(zé)的要求。 ? 遵循酒店的電話禮儀標(biāo)準(zhǔn)。 ? 遵循職業(yè)健康和安全規(guī)定。 ? 遵循費爾蒙特的道德規(guī)范 。 Knowledge and Experience知識和經(jīng)驗 ? Previous service experience an asset ? Excellent communication and organizational skills ? Strong interpersonal and problem solving abilities ? Highly responsible & reliable ? Ability to work well under pressure in a fast paced environment ? Ability to work cohesively with fellow colleagues as part of a team ? Ability to focus attention on guest needs, remaining calm and courteous at all times ? Proficient in the English language (verbal & written), second language is an asset ? Must be flexible in terms of working hours ? International hotels experience in relevant position, 5-star hotels experience an asset ? 有工作經(jīng)驗者優(yōu)先。 ? 優(yōu)秀的溝通和組織技能。 ? 較強的人際關(guān)系和解決問題的能力。 ? 高度負(fù)責(zé)且可靠。 ? 能夠在高壓的環(huán)境下進行高效工作。 ? 能夠融入團隊并與同事協(xié)同工作的能力。 ? 能夠隨時注意到客人需求，始終保持冷靜和禮貌。 ? 精通英語（口頭和書面），會第二語言者優(yōu)先。 ? 能夠適應(yīng)靈活的工作時間。 ? 國際酒店相關(guān)工作經(jīng)驗，五星級酒店經(jīng)驗優(yōu)先。 Your team and working environment: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant MIKU occupying the top level of the hotel. The hotel opened its door on December 21, 2016. 成都棕櫚泉費爾蒙酒店坐落于棕櫚泉國際中心，地處天府新區(qū)的核心區(qū)域及成都高新區(qū)，毗鄰世紀(jì)城新國際會展中心，環(huán)球中心及天府軟件園。 成都棕櫚泉費爾蒙酒店設(shè)有336間酒店客房，蔚柳溪水療中心，金尊行政樓層，超過1350平方米的會議及宴會設(shè)施，以及一系列的餐飲設(shè)施，包含全日制餐廳“食百絢” ，三層樓的酒廊、雞尾酒吧及特色餐廳“Cube”，精品川菜中餐廳“嘗藝”，以及位于酒店頂層的“覓”特色餐廳。酒店已于2016年12月21日正式營業(yè)。 Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Greets and registers guests , providing prompt and courteous service .Check in / out of guests . Resolves guest challenges throughout their stay in our hotel .upgrades guests as required . Promotes hotel services . 熱情友好的問候客人，確保提供高效一致的服務(wù)。對入住期間的各種需求和問題予以快速解決，銷售酒店各項產(chǎn)品確保利潤最大化。 Specific Job Knowledge, Skill and Ability工作技能技巧要求： 1.? Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error . ??? 能運用計算器材準(zhǔn)確無誤的進行各種數(shù)據(jù)運算。 2.Ensure that the various needs of guests staying on the executive floor are effectively met, provide catering services to guests, and assist the department manager in the daily reception and management of the executive lounge. ? ?確保行政樓層客人入住期間的各項需求能有效滿足，向客人提供餐飲服務(wù)，協(xié)助部門經(jīng)理做好行政酒廊的日常接待及管理。 3.? Ability to access and accurately input information using a moderately complex computer system . ??? 熟練操作酒店電腦系統(tǒng)。 ?Required Qualifications必要的資歷要求： 1.? Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts . ??? 擅長于處理賓客關(guān)系，能有效快速的應(yīng)對處理各種問題。 2.? Interpersonal skills to provide overall guest satisfaction. ??? 以較強的人際交往能力提高客人滿意度。 3.? Ability to work under pressure and deal with stressful situations during busy periods. ????能在強壓下勝任工作。 ?PreferredQualifications更高的資歷要求： 1.? ?Candidates with relevant work experience are preferred. ? ? 相關(guān)工作經(jīng)驗者優(yōu)先。

1.爭取每位客人能夠成為MARRIOTT 集團的會員； 2.準(zhǔn)確的提供近期本酒店的信息?； 3.每時每刻維護和保持行政酒廊整潔，優(yōu)雅，舒適的環(huán)境； 4.及時更新客人的資料，特別對有特殊要求的客人，一定要在電腦里準(zhǔn)確的輸入客人的新資料確保其時效性?； 5.及時做好交接班工作； 6.在客人退房當(dāng)天，與客人確認(rèn)離店時間并準(zhǔn)備好客人的賬單； 7.認(rèn)真做好每日前臺工作，如：收費，外匯兌換，現(xiàn)金結(jié)賬，信用卡結(jié)賬及使用兌換券結(jié)賬； 8.完成直屬經(jīng)理交代的工作任務(wù)；

【崗位職責(zé)】 1、負(fù)責(zé)行政樓層客人的接待、入住及退房手續(xù)辦理，提供高效、專業(yè)的服務(wù) 2、為行政樓層客人提供個性化服務(wù)，包括但不限于行李協(xié)助、商務(wù)支持等 3、處理客人咨詢、投訴及特殊需求，確保問題得到及時妥善解決 4、維護行政樓層公共區(qū)域的整潔與秩序，確保環(huán)境符合酒店標(biāo)準(zhǔn) 5、協(xié)助上級完成行政樓層的日常運營工作，包括物資管理、報表整理等 6、與其他部門保持良好溝通，確保服務(wù)流程順暢 【崗位要求】 1、大專及以上學(xué)歷，酒店管理、旅游管理等相關(guān)專業(yè)優(yōu)先 2、年齡20-30歲，形象氣質(zhì)佳，具備良好的服務(wù)意識和職業(yè)素養(yǎng) 3、普通話標(biāo)準(zhǔn)，具備基本的英語溝通能力 4、具備較強的應(yīng)變能力和抗壓能力，能妥善處理突發(fā)事件 5、工作細(xì)致認(rèn)真，責(zé)任心強，具備良好的團隊協(xié)作精神 6、有酒店前臺或相關(guān)工作經(jīng)驗者優(yōu)先，無經(jīng)驗者可提供培訓(xùn)

【崗位職責(zé)】 1. 幫助行政樓層賓客做好入住及退房工作。 2. 負(fù)責(zé)為客人提供早餐、下午茶等餐飲服務(wù)。 3. 與客人保持良好溝通解決問題，提升客人服務(wù)體驗。 4. 及時向行政樓層經(jīng)理報告賓客的投訴。 【崗位要求】 1. 大專及以上學(xué)歷，有英語基礎(chǔ)，電腦操作熟練。 2. 能吃苦耐勞，相貌端正，頭腦靈活，能適應(yīng)倒班制。 3. 知曉相關(guān)酒店財務(wù)制度，具有很好的團隊協(xié)作性和服從性。

·???????Ensuringmaximum guest satisfaction through personal recognition and prompt cordialattention from arrival through departure ·???????Ensure guests staying on Club Floor consistently receive all benefits,repeat guests and other VIP’s receive special recognition and service ·???????Inspects all VIP rooms prior to arrival ·???????Greet VIP guests personally ·???????Ensuring exclusivecheck in and check out services are offering in-room and/or Club Lounge ·???????Ensuring?foodand?beverage service in the club lounge is exceptional ·???????Providingbusiness centre style services and meeting rooms to Club Floor guests ·???????Liaise with other departments and necessaryoutside contracts to ensure excellent service delivery ·???????Ensuring maintenanceof efficient repeat guest history system ·???????Promote Inter-Hotel sales and in-housefacilities ·???????Perform such functions as to include but notbe limited to: o? PriorityClub and regular guest welcome letters o? Solicitationof Priority Club applications o? Attendingto special requests by guests ·???????Develop and implement guest telephone contactsystems ·???????Handle guest complaints and refer them asnecessary, follows up on corrective action ·???????Control club floor’ costs ·???????Review arrival lists for all club floor arrivals and VIPs to check room allocations,amenities, and special requests ·???????Prepare requisitions for amenities on atimely basis ·???????Ensuring andmaintaining the entire range of services offered for the Club Floor and ClubLounge with the aim to maximum guest satisfaction ·???????Maintain efficientcommunication with CPC Floor Shift Leader and CPC Floor Manager ·???????Ensureproperly inventory control of beverage, tableware and linen in Club Floor ·???????Ensure all ClubFloor reports are completed on timely basis and submitted to CPC Floor Managerfor reference ·???????Ensure alldamage of tableware, glassware in Club Floor are recorded and follow up withhotel procedures ·???????Maintains cashierfloat and ensures accurate daily report of all money received ·???????Cashes hotel guest’spersonal and travelers checks and assists with currency exchange ·???????Keeps abreast ofall modifications to accounting policies and procedures ·???????Responsible andattends to guest’s request of using the service of safety box at all time ·???????Knowledgeable ofall special promotion procedures, for programs such as; Seasonal Packages and IntercontinentalHotels Group Loyalty programs ·???????Attends to guest’scomplaints, inquiries and requests, referees problems to CPC Floor Shift Leader/CPCFloor Manager if he/she unable to assist ·???????Is familiar withother Intercontinental Hotels and Resorts so that guest indicating any nextdestination on the registration card can be “sold” an onward booking to anotherInterContinental Hotels ·???????Does everythingpossible to ensure that the guests depart the hotel with a positive impressionof hotel service ·???????Performs the auditbalances and prepares all works for audit in an orderly fashion ·???????Maintainscomprehensive knowledge of standard reservation procedures including correctforms to use, how to read telex, e-mail, messages, and how to interpretavailability sources within the reservation systems ·???????Maintains exemplarydeportment standards of behavior and appearance and attitude as expected in aIHG Brand ·???????Takes personalinterest and pride to ensure that the Club Floor work area is kept clean and inan orderly state al all times ·???????Endeavors tomaintain the high standards of the hotel with particular regard to theimportance of IHG Loyalty Program member and other VIP’s and with reference tohotel and to be a health or safety hazard

為行政酒廊建立舒適快捷的環(huán)境，為客人提供個性化的服務(wù)。 通過經(jīng)常與客人的接觸，獲得相關(guān)的建議和意見。 同時需要監(jiān)督行政酒廊客區(qū)的安排和安全，對客的服務(wù)及客人的喜好。保持良好的酒廊環(huán)境，準(zhǔn)備和提供食品酒水。 具有相關(guān)工作崗位經(jīng)驗一年 工作態(tài)度良好 要有一定的英語基礎(chǔ)

The Club Concierge providespersonalized guest services such as check-ins and check-outs, secretarial andconcierge services, mail and information, airline reservations/confirmationsand food and beverage service. 豪華閣賓客服務(wù)員為客人提供個性化服務(wù)如，入住、退房、秘書和禮賓服務(wù)、郵件和問訊、航空預(yù)定和餐飲服務(wù) To have knowledge of theoperational systems at Front Office. ??????? 掌握前臺的操作系統(tǒng) - ???To have complete knowledge ofShangri-La’s standard operating policies and procedures for Horizon Club. ?????? 掌握豪華閣的香格里拉標(biāo)準(zhǔn)操作程序 - To have knowledge of Shangri-La’s Programmes e.g. Shangri-LaCircle, FFP, Guest History. ?????? ?掌握香格里拉的計劃，如香格里拉 ???????? 會、積分里程、客史 -??? Builds relationship with gueststo delight and gain loyalty. ??????????建立客戶關(guān)系令客人愉悅和贏得忠誠度 - ??????Ensures all interactions withguests are handled professionally and with care adhering to hotel’s policiesand procedures. ?????? ?確保專業(yè)處理和關(guān)心與客人的交流互動，遵守酒店的政策和程序 - ???Checks house status for HorizonClub floor ????? 檢查豪華閣樓層的房態(tài) - ?Works with Front Office RoomsController to pre-assign rooms for all Horizon Club reservations, taking noteof special requests and early arrivals ????? 和房控員通力合作為豪華閣樓層的預(yù)定提前排房，記錄客人的特殊需求 - ??Coordinates with Housekeepingon the set up of amenities in Horizon Club rooms prior to guests’ arrival. ???? 在客人抵店前和客房部協(xié)調(diào)豪華閣房間致意品的擺放

·???????? Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure ·???????? 監(jiān)督客戶關(guān)系部工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實現(xiàn)最大的客人滿意度 ·???????? Inspects all VIP rooms prior to arrival ·???????? 在貴賓到達前對貴賓房進行檢查 ·???????? Greet VIP guests personally ·???????? 親自迎接貴賓 ·???????? Liaise with other departments and necessary outside contracts to ensure excellent service delivery ·???????? 與其它部門和必要的外部承包商聯(lián)系，以確保提供高質(zhì)量的服務(wù) ·???????? Oversee maintenance of efficient repeat guest history system ·???????? 對高效的常客客史檔案系統(tǒng)維護實施監(jiān)管 ·???????? Promote Inter-Hotel sales and in-house facilities ·???????? 促進店際銷售及完善內(nèi)部設(shè)施 ·???????? Perform such functions as to include but not be limited to: ·???????? 行使下列功能，包括但不僅限于： o??? IHG Rewards Club and regular guest welcome letters o??? 向優(yōu)悅會會員和常客致歡迎信 o??? Solicitation of IHG Rewards Club applications o??? 發(fā)展優(yōu)悅會會員 o??? Attending to special requests by guests o??? 回應(yīng)客人提出的特別要求 ·???????? Develop and implement guest telephone contact systems ·???????? 開發(fā)和應(yīng)用客人電話聯(lián)系系統(tǒng) ·???????? Handle guest complaints and refer them as necessary, follows up on corrective action ·???????? 處理客人投訴，如有必要則將其提交給有關(guān)部門，并對糾正措施進行跟進 ·???????? Schedule and attend regular IHG Rewards Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery ·???????? 計劃并參加優(yōu)悅會和貴賓的定期雞尾酒會和社會活動，以便進一步提高服務(wù)質(zhì)量 ·???????? Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests ·???????? 查閱來客單，檢查對客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請 ·?????????Experience working in Intercontinental Group hotels is preferred ·?????????具備洲際集團旗下酒店工作經(jīng)驗優(yōu)先考慮

【崗位職責(zé)】 1、幫助行政樓層賓客做好入住及退房工作。 2、檢查并確保為重要賓客所預(yù)分的房間已經(jīng)就緒，所有的小禮物在賓客抵達前已經(jīng)放入賓客房間、 3、在賓客入住時為賓客提供歡迎茶服務(wù)，引領(lǐng)客人到房間并向賓客介紹酒店的設(shè)施。 4、推銷酒店的餐廳并為他們提供預(yù)訂服務(wù)。 5、迎接并陪同抵達的重要賓客，在賓客離店時應(yīng)向客人道別。 6、同前臺員工密切合作以確保賓客住順暢，為行政樓層賓客提供下午茶服務(wù)。 7、閱讀工作日志并簽字。 8、及時向行政樓層經(jīng)理報告賓客的投訴。

熟練的英語口語及書面表達能力。 良好的部門協(xié)調(diào)及溝通能力。 幫助行政樓層賓客做好入住及退房工作。 檢查并確保為重要賓客所預(yù)分的房間已經(jīng)就緒。 引領(lǐng)客人到房間并向賓客介紹酒店的設(shè)施。 推銷酒店的餐廳并為他們提供預(yù)訂服務(wù)。 迎接并陪同抵達的重要賓客，在賓客離店時應(yīng)向客人道別。 同前臺員工密切合作以確保賓客入住順暢。 及時向行政樓層經(jīng)理報告賓客的投訴。 遵守國家法律和飯店規(guī)章制度。

DELIVER FRIENDLY AND EFFICIENT FAIRMONT GLOD SERVICE 提供友善高效的行政樓層接待服務(wù) ·????????Ensure LQAstandards are implemented and delivered to every guest. 在對客服務(wù)中遵守和執(zhí)行領(lǐng)先質(zhì)量保證標(biāo)準(zhǔn)。 ·????????Ensure and maintain the PSB upload is accurately. 掌握和保證前臺外事傳輸?shù)恼_性。 ·????????Provideexceptional concierge information to guests about local and areaattractions, restaurants, theatres, special events and other availableservices.? Information will be clear,concise and accurate. 為金尊費爾蒙的客人提供關(guān)于本地景點、飯店、劇院、其他特殊活動等清晰、簡明和準(zhǔn)確的禮賓信息。 ·????????Honesty is a work basis, ensure implement on work with honesty alltimes. 以誠信為工作基本，在任何時候都需要誠實的執(zhí)行酒店所有財務(wù)制度。 ·????????Handles guest and colleagues enquiriesin a courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found. 禮貌且高效地處理客人及同事的要求，遇到投訴或問題，如不能馬上找到解決辦法，要向上級報告。 ·????????Implement and achieve daily up-selling budget to maximize hotel roomrevenue. 執(zhí)行并完成每日升賣目標(biāo)來最大化酒店房間收益。 ·????????Detailedhotel product knowledge, up-to-date with VIP arrivals & events within thehotel and the destination. 掌握酒店產(chǎn)品知識，確保貴賓及活動信息的時效性和準(zhǔn)確性。 ·????????Provide smooth handling of luggage and transport services toall Fairmont Gold Guest. 為金尊費爾蒙客人提供專業(yè)的行李處理和運輸服務(wù)。 ·????????Handles incoming and outgoing mail,faxes, courier mail, and messages in a timely manner. Handles basic BusinessCentre services when required. 及時處理所有收到及發(fā)出的郵件、傳真、速遞物品及留言。同時需要提供基本的商務(wù)中心服務(wù)。 ·????????Ensures the Fairmont Gold Manager iskept fully aware of any relevant feedback from either customers or otherdepartments. 明晰將任何來自客人或其它部門的反饋及時并準(zhǔn)確地匯報給金尊費爾蒙經(jīng)理。

行政樓層前臺接待 我們正在尋找行政樓層前臺接待 作為行政樓層前臺接待，我們希望您: 1.為客人提供熱情周到的接待，有效率的辦理入住、退房的服務(wù)。 2.為客人提供準(zhǔn)確的信息，并正確的回答客人的問題。 3.確保客人的需求及時得到滿足。 4.為客人提供早餐和下午茶歡樂時光的服務(wù)。 我們希望尋找這樣的您: 1.愿意從事酒店行業(yè)。 2.能與外國客人順暢的溝通。 3.有對客服務(wù)相關(guān)經(jīng)驗。 4.有強大的人際關(guān)系技巧。 5.具有較強的賓客服務(wù)意識及專業(yè)技能。

1.遵循品牌承諾并始終提供優(yōu)異的對客服； 2.禮貌而高效地處理所有客人和內(nèi)部的投訴和詢問，確保問題得到圓滿解決； 3.確保服務(wù)符合品牌標(biāo)準(zhǔn)的基本要求，適時提供更多可供選擇的品牌服務(wù)； 4.以協(xié)助和靈活的態(tài)度與其他員工密切合作，關(guān)注酒店的整體成功和客人的滿意度； 5.客戶有需求時，確保我們的員工（服務(wù)）總是隨時能找得到的，員工總是熱情地提供優(yōu)質(zhì)服務(wù)； 6.愿意接受輪班工作； 7.相關(guān)英語技能。 Job Description: 1.?Delivers the brand promise and provide exceptional guest service at all times; 2.?Handles all guest and internal customer complaints and inquiries in a courteous and efficient?manner, following through to make sure problems are resolved satisfactorily; 3.?Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate; 4.?Works closely with other Associate in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests; 5.?Ensure our associates (service) are always reachable while it is needed by customers and show passion and enthusiasm to provide our authentic service; 6.?Accepts to take shift work; 7.?Basic oral English skills.

1.????????Take and serveguest orders promptly and according to service manual in Executive lounge. 根據(jù)行政樓層的服務(wù)菜單，及時地為客人點單 2.????????Do all necessaryset-up side work as assigned. 進行所有規(guī)定的擺臺工作 3.????????Answer any guestquestions about the menu. 回答客人關(guān)于菜單的問題 4.????????Answer phone callsaccording to standard by using proper telephone etiquette and within threerings. 用電話禮儀及在三聲內(nèi)接聽客人的電話 5.????????Sitting guest inright place to meet their request. 按照客人要求為客人安排滿意的座位 6.????????Assist to ensureexecutive lounge/floor area is under smooth operation, including buffet set up,meeting room, business centre, guest booking and special guest requests. 協(xié)助確保行政酒廊/樓層區(qū)域的正常運轉(zhuǎn)，包括自助餐臺的擺放，會議室，商務(wù)中心及客人的特殊要求 7.????????Have knowledge oflocal areas and be informed at all times about cultural, historical attractionsas well as their locations and hours of operation. 了解本地區(qū)域的歷史文化古跡及名勝并了解它們的位置及營業(yè)時間 8.????????Familiar with hotelfacilities and outlet hours. Provide guest with assistance whenever possible. 熟悉酒店設(shè)施及各區(qū)域營業(yè)時間，盡可能的滿足客人的需要 9.????????Have basicknowledge about menu each day; able to serve wine and cocktails. 了解每日菜單的內(nèi)容；能夠提供酒及點心的服務(wù) 10.?????Check food beforeserving it to guest to ascertain that appearance, temperature and portions arecorrect. 在為客人上菜前，檢查食物的外觀，溫度及材料是否正確 11.?????Check the ExecutiveLounge stock and fill out the requisition form whenever necessary.? Pick up stock supplement from storage room. 清點行政樓層的儲備物品，在需要的時候及時填寫申請單。去庫房提取物品 12.?????Ensure Executivelounge area is clean and tidy at all time. 確保行政樓層區(qū)域的干凈及整潔 13.?????Each associate isexpected to carry out, within their capabilities, all reasonable requests bymanagement. 確保每個員工都有能力完成領(lǐng)導(dǎo)交給的任務(wù) 14.?????Check we haveenough stationery and forms for next day operation. 檢查是否有足夠的文具及表格夠第二天使用 15.?????Know check in andcheck out procedure. 能夠辦理入住及結(jié)賬手續(xù) 16.?????Prepare EF arrivalwelcome letter for next day. 為第二天入住行政樓層的客人準(zhǔn)備歡迎信

●????????? 熱烈歡迎每一位賓客，為他們留下真正難忘的體驗 ●????????? 當(dāng)面或在電話中問候 IHG One Rewards Club 優(yōu)悅會會員和再次光臨的賓客 ●????????? 收取、管理和接收賓客預(yù)訂的付款 ●????????? 提供快捷且順暢的入住和退房服務(wù) ●????????? 提前預(yù)測賓客的需求和要求，提供定制化建議 ●????????? 成為賓客信任的代表，幫助賓客解決包括賬單問題和餐廳建議等在內(nèi)的各種問題

工作職責(zé)： 1、為客人有效率的登記入住； 2、為客人提供熱情周到的服務(wù)，回答客人的問題，提供信息。； 3、快速有效的退房手續(xù)，確保顧客滿意的離開； 4、了解酒店運營模式及程序； 5、保證向酒店內(nèi)部和外部客人提供高質(zhì)量的服務(wù)。 崗位要求: 1、具備1年以上國際酒店工作經(jīng)驗； 2、熟練前臺操作流程及Opera系統(tǒng)； 3、英文流利和本國語言； 4、出色的溝通技巧； 5、具備較強的賓客服務(wù)意識和專業(yè)技能。