崗位職責 負責星級酒店客戶接待和服務工作，作為未來酒店服務專家崗位進行培養。? 工作地點：深圳、杭州、西安、東莞、南京、武漢、貴陽、重慶、廣州、上海等城市? 任職條件 大專以上學歷，專業不限；? 五官端正，形象氣質佳；? 親和力強，性格開朗，有一定的英語口語基礎； 能接受酒店班次安排，并意向酒店一線服務專家崗位發展。 請注意：你的簡歷信息將會被我們轉發到我們的第三方招聘系統進行流程使用。我們會采用合理的安全措施來保護您的個人數據安全，如您繼續申請該職位，即表示您已知曉并認可我們的操作。

1.?????? To handle all check-ins of guests includingthe processing of their reservation.? 處理所有客人入住包括預定的程序。 2.?????? To handle all guest requests during theirstay.? 處理客人在店期間的所有需求。 3.?????? To handle all front desk cashierduties.? 處理所有收款事宜。 4.?????? To help the Service Assistants in the breakfastlounge to ensure good service and to improve the contact with theresidents.? 在早餐吧幫助服務助理確保為客人提供優良的服務并加強與住客之間的溝通。 5.?????? To interact with the residents and explainfacilities and services.? 與住客溝通并為其解釋公寓的設備和服務。 6.?????? To handle complaints from residents and to referto management only if the problem cannot be solved without impact on thefinances of the company or on the company’s image.? 處理客人投訴并在解決不了的情況下向經理反映但不能影響公司的形象。 7.?????? To provide care and diligence to residentsbelongings during their arrival, departure and apartment change.? 在客人到店，離店和換房的時候提供細心周到的服務。 8.?????? To handle all mail, messages, telephonecalls, information enquire and related services requested by theresidents.? 處理所有郵件，信息，來電和客人要求的信息。 9.??????Completeother tasks assigned by Operation Manger. 完成上級領導安排的其它任務。

·????????Greets all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity? ·????????隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。 ·????????Registers and rooms all arrivalsaccording to established procedures ·????????按照既定工作程序為所有來客登記并安排房間。 ·????????Maintains intimate knowledge ofdepartmental standards and procedures ·????????熟知部門標準工作程序。 ·????????Performs check in, check outand room change procedures and ensures all data are entered completely into theresidences systems in accordance with reservation ·????????履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入公寓電腦系統。 ·????????Responsible and attends toguest’s request of using the service of safety box at all times ·????????隨時負責回應客人關于使用保險箱服務的要求。 ·????????Attends to guest’s complaints,inquiries and requests, refer problems to supervisor/Assistant Manager ifhe/she unable to assist ·????????處理客人的投訴、問詢和請求，如果自己無法提供協助，則將問題轉給主管和經理助理 。 ·????????Does everything possible toensure that the guests depart the residences with a positive impression of residencesservice ·????????盡一切努力確保客人在離店時會對公寓的服務有很好的印象。 ·????????When on night shift, checksnight report, prepare the morning report and prepare all necessary forms forthe guest arrival ·????????在值班時檢查夜班報告，準備早班報告，并為客人的到來準備各種必要的表格。 ·????????Maintains comprehensiveknowledge of standard reservation procedures including correct forms to use,how to read telex, e-mail, messages, and how to interpret availability sourceswithin the reservation systems ·????????全面了解標準的預訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預訂系統內對房源情況進行解讀。 ·????????Takes personal interest andpride to ensure that the front desk work area is kept clean and in an orderlystate al all times ·????????隨時保持前臺工作區域的整潔和有序，并以此作為自己的個人興趣和驕傲 。 ·????????Obey the residences’ other jobarrangements. ·????????服從公寓對本人的其他崗位安排。