負責(zé)酒店安全秩序維護，消防安全檢查，接送機服務(wù)等領(lǐng)導(dǎo)安排的其他工作。

崗位職責(zé)： 1.協(xié)助賓客服務(wù)經(jīng)理進行賓客服務(wù)部的運營工作。為所有客人提供優(yōu)質(zhì)的服務(wù)，創(chuàng)造難忘的體驗，同時盡可能地提高客房收入和入住率；高效地管理前廳部門的運作；監(jiān)督雅辰榮譽會員計劃的實施質(zhì)量，確保品牌服務(wù)標(biāo)準(zhǔn)的順利執(zhí)行；確保于其他部門之間的一切必要溝通。 2.協(xié)助賓客服務(wù)經(jīng)理確保賓客服務(wù)部作為一個獨立的盈利中心而進行有效管理，并通過評估反饋和訪客調(diào)查來處理客人問題并監(jiān)控客人的滿意度。 3.根據(jù)“一職多能”的原則，協(xié)助部門負責(zé)人建立一個靈活的用人機制，協(xié)調(diào)有效和高效的薪資管理和資源分配。 4.確保賓客服務(wù)部符合質(zhì)量和內(nèi)部標(biāo)準(zhǔn)。確定流程改進和操作規(guī)程。提供反饋和改進流程，以改善客戶體驗。 5.通過使用實施的動態(tài)定價策略進行準(zhǔn)確預(yù)約，提高入住率，每日平均房價和每間夜平均收入。完成增銷計劃。 6.協(xié)助賓客服務(wù)部經(jīng)理，編制部門年度運營預(yù)算：監(jiān)測每月費用，重點是工資，差異，協(xié)助準(zhǔn)備時間表，訂購，庫存管理以及其他需要的行政職責(zé)。 7.在夜間沒有任何部門負責(zé)人的情況下，監(jiān)督各部門確保正常運行。 崗位要求： 1. 一年及以上相同崗位任職經(jīng)驗；熟悉酒店前廳的經(jīng)營管理工作，具有較強的工作責(zé)任感和敬業(yè)精神。 2.?熟知五星級商務(wù)酒店前廳部整體經(jīng)營管理質(zhì)量標(biāo)準(zhǔn)，具備較強的工作責(zé)任感和敬業(yè)精神，抗壓能力強。 3.具有良好的組織協(xié)調(diào)能力、應(yīng)變能力、文字表達能力和信息管理能力。

協(xié)助前廳經(jīng)理管理前廳部運作，包括利潤最大化，控制成本和服務(wù)質(zhì)量，確保顧客滿意度，同時有效的協(xié)調(diào)及領(lǐng)導(dǎo)前臺和賓客關(guān)系部每日的任務(wù)分配和運作。

1）基礎(chǔ)條件：身體健康、五官端正，有親和力。 2）文化程度：大專以上學(xué)歷，條件優(yōu)越者可不限。 3）素質(zhì)要求：熟練掌握前臺操作程序、對客服務(wù)及投訴處理技巧、熱情周到的服務(wù)理念。 4）工作經(jīng)歷：2年左右酒店前廳服務(wù)和管理經(jīng)歷。 5）語言能力：具有較好的語言表達能力，普通話標(biāo)準(zhǔn)。會說上海話者優(yōu)先考慮。 崗位職責(zé)： 配合運營經(jīng)理全面管理前臺各項事宜，督導(dǎo)員工按酒店標(biāo)準(zhǔn)向賓客提供高效優(yōu)質(zhì)服務(wù)，對新員工提供有效地幫助和指導(dǎo)。配合客房部合理安排房間打掃優(yōu)先級，降低賓客等待時間，提升賓客滿意度。 三、福利待遇 上五休二、五險一金、過節(jié)福利、績效獎金、培訓(xùn)、團隊氛圍良好 地址：蘇州市吳中區(qū)木瀆鎮(zhèn)花苑東路726號3幢新華大廈 其他要求 國際聯(lián)號工作經(jīng)歷：優(yōu)先 語言能力：英語-良好 計算機能力：良好 年齡要求：20-40歲 其他要求

【崗位職責(zé)】 1、負責(zé)酒店前廳部的接待和管理工作，熟知前廳服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2、進行有關(guān)的市場計劃分析制定部門工作計劃，完成工作報告。 3、使客房達到最高出租率，獲取最佳的客房收入。 4、督導(dǎo)下屬部門主管，委派工作任務(wù)，明確崗位責(zé)任，隨時調(diào)整工作部署。 5、保持良好的客際關(guān)系，能獨立有效地處理賓客投訴。 6、協(xié)助酒店與更高一級領(lǐng)導(dǎo)處理突發(fā)事件。 【崗位要求】 1、大專以上學(xué)歷，有同崗位工作經(jīng)驗1年以上。 2、熟悉酒店前廳的經(jīng)營管理工作，具有較強的工作責(zé)任感和敬業(yè)精神。 3、督導(dǎo)前廳各分部員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對前廳部各項工作實施全面監(jiān)管。 4、有效貫徹、落實并完成部門制訂的每月工作計劃。 5、英語對話流利，有較強的協(xié)調(diào)管理能力，具有一定的銷售能力。 6、全面掌握前臺收銀方面的財務(wù)基礎(chǔ)知識，能處理日常服務(wù)環(huán)節(jié)中所涉及到的財務(wù)方面的問題。

賓客關(guān)系及前廳部日常工作。 有一年以上星級酒店相關(guān)職位的管理經(jīng)歷。英語口語流利。 五官端正、服務(wù)意識強、口齒清晰、服務(wù)意識強。 反應(yīng)敏捷、條理性強、有較強的觀察能力。

一、崗位職責(zé)： 1、熱情迎送客人，協(xié)助開關(guān)車門、引導(dǎo)客人至前臺或車輛。 2、安全搬運行李，送至房間或車上并核對數(shù)量。 3、維持門口秩序，保障暢通與安全。 4、解答客人咨詢，提供酒店設(shè)施及周邊信息指引。 5、配合其他部門的臨時工作。 6、本崗位為輔助崗位，由主要帶班人員帶領(lǐng)其工作。 二、招用條件： 1、身體健康，形象佳，身高170cm以上；高中及以上學(xué)歷，需具備基礎(chǔ)外語能力。 2、服務(wù)意識強，主動熱情，遵守規(guī)章制度，責(zé)任心強。 3有酒店相關(guān)工作經(jīng)驗者優(yōu)先。 4、上班時間：做一休一

熟練的英語口語及書面表達能力。 良好的部門協(xié)調(diào)及溝通能力。 幫助行政樓層賓客做好入住及退房工作。 檢查并確保為重要賓客所預(yù)分的房間已經(jīng)就緒。 引領(lǐng)客人到房間并向賓客介紹酒店的設(shè)施。 推銷酒店的餐廳并為他們提供預(yù)訂服務(wù)。 迎接并陪同抵達的重要賓客，在賓客離店時應(yīng)向客人道別。 同前臺員工密切合作以確保賓客入住順暢。 及時向行政樓層經(jīng)理報告賓客的投訴。 遵守國家法律和飯店規(guī)章制度。

The Loyalty Officer reports to the LoyaltyManager and is responsible for all day to day loyalty operations to recognizeand engage with our Elite, Cobalt and redemption stay members to deliver on thehighest quality of member stay experience. 忠誠客戶主任向忠誠經(jīng)理匯報，并負責(zé)所有的日常忠誠客戶運作，以識別和參與我們的精英，高博和積分兌換房晚的會員，以提供質(zhì)量的會員入住體驗。 ? This role will support the Loyalty Manager inall aspects of Elite, Cobalt and redemption stay members experience fromarrival on meet and greet, during stays as one point of contact and recognitionthroughout the entire hotel, departures to bid farewell. 這個角色將支持忠誠經(jīng)理在各方面提高精英，高博和積分兌換成員的體驗，從到達見面和問候，到入住期間作為聯(lián)系人提高客人對整個酒店的認可，離店告別。 ? Responsible and aligned with the LoyaltyManager to ensure the quality of products and services provided to Elite,Cobalt & redemption stay members as measured by guestVoice on EliteAppreciation and Enrollments results. 負責(zé)并與忠誠經(jīng)理保持一致，確保為精英酒店、高博和積分兌換房晚的會員提供的產(chǎn)品和服務(wù)的質(zhì)量。 ? This personnel will partner with RoomsController and Connector team to ensure effective communication and delivery ofElite benefits program, creates extra-ordinary and highly personalizedexperiences to Elite members. 該人員將與房管員和服務(wù)團隊合作，確保有效溝通和提供精英福利計劃，為精英成員創(chuàng)造非凡和高度個性化的體驗。 ? Specific Duties 具體職責(zé) ? Responsible for Elite, Cobalt & redemptionstay members 負責(zé)精英，高博和積分兌換會員 ? Pre-Arrival 入住前 ? Collaborate withRooms Controller to check on all arrangement are smooth for Elite, Cobalt andRedemption stay members requests on pre-arrival planning of pre-block rooms forarrivals, allocation of room upgrades, amenities based on Elite members’preferences and redemption stay requests. 與房控員合作，檢查精英、國博和積分兌換會員的入住安排是否順暢，并根據(jù)精英會員的喜好和積分兌換住客的要求，對入住前的預(yù)抵房進行規(guī)劃，安排房間升級，提供便利設(shè)施。? Review with theLoyalty Manager on Elite members redemption stay reservation and specialoccasions stay information (e.g., birthday, anniversary, wedding stay, familystay etc.) to create “surprise and delight”. 與忠誠經(jīng)理一起審核精英會員的積分兌換預(yù)訂和特殊需求的住宿信息 (如生日、周年紀(jì)念、婚禮住宿、家庭住宿等)，創(chuàng)造“滿意加驚喜”。? Arrival 抵店 ? Be responsible ofmonitoring and taking care of Elite members on arrival experience with BellServices and Front Desk. 負責(zé)監(jiān)督和照顧精英成員抵店時的行李和辦理入住體驗。? Be responsible toensure warm welcome of Elite members upon arrival by General Manager / ExecutiveCommittee / Loyalty Manager. 負責(zé)確?？偨?jīng)理/執(zhí)行委員會/忠誠經(jīng)理歡迎精英成員的到來。? Be responsibleand collaborate with Front Desk on fast check-in or in-room check-in. 負責(zé)并配合前臺辦理快速入住或客房入住。? During stay 在住期間 ? Be present at theLobby, the Executive Lounge, Restaurant during peak times with Elite members toengaged and create emotional connection to anticipate the Elite members’ needs.在高峰時間與精英成員一起出現(xiàn)在大堂、行政酒廊、餐廳，參與并建立情感聯(lián)系，以預(yù)測精英成員的需求。? Be able to assistElite members request on dining, facilities and activities during stays.能夠協(xié)助精英會員在住宿期間的餐飲、設(shè)施和活動要求。? Be responsible tocapture actionable preference of Elite members during stays and give whatmatters to surprise and delight. Record the specific actionable preference intoEmpower GXP. 負責(zé)捕捉精英成員在酒店入住期間的偏好，并給他們帶來驚喜。將具體的偏好記錄到GXP中。? Departures 離店 ? Prepare withFront Office on express check-out for Elite members if required. 如果需要，與前廳部一起為精英成員準(zhǔn)備快速退房。? Bid fond farewellof Elite members. 告別精英成員。?Problem experience analysis 問題的經(jīng)驗分析? Take ownership asfirst contact resolution for Elite members, engaged with Elite members togather their sentiment during stay. 為精英成員提供一站式服務(wù)，與精英成員接觸，在入住期間收集他們的情感。? Report back toMarriott Bonvoy Loyalty Manager immediately on all challenges related to Elitemembers. 立即向萬豪旅享家忠誠經(jīng)理匯報與精英會員相關(guān)的所有挑戰(zhàn)。 Support theLoyalty Manager to update Elite member preferences into Empower GXP and useGuest Planning Screen report to identify opportunities for future stays. 支持忠誠經(jīng)理更新精英會員的喜好，使GXP成為可能，并使用客戶計劃屏幕報告，以確定未來的入住機會。?Tracking and reporting 跟蹤和報告? Support the LoyaltyManager to create daily meeting content on Elite members, My Marriott Bonvoyreport to identify trends on member sentiments. 支持忠誠經(jīng)理創(chuàng)建精英會員的日常會議內(nèi)容，我的萬豪旅享家報告識別會員情緒的趨勢。? Support theLoyalty Manager to drive guestVoice - Elite Appreciation. 支持忠誠經(jīng)理推動客人對酒店的贊賞。?GENERAL DUTIES 一般職責(zé)?Policies and Procedures 政策和程序? Maintainconfidentiality of proprietary materials and information. 對專有材料和信息保密。? Follow companyand department policies and procedures. 遵守公司和部門的政策和程序? Protect theprivacy and security of guests and coworkers.保護客人和同事的隱私和安全。? Ensure uniform,nametags, and personal appearance are clean, hygienic, professional and incompliance with company policies and procedures. 確保制服個人形象干凈、衛(wèi)生、專業(yè)，符合公司的政策和程序。 Protect companytools, equipment, machines, or other assets in accordance with company policiesand procedures. 按照公司的政策和程序保護公司的工具、設(shè)備、機器或其他資產(chǎn)。? Perform otherreasonable job duties as requested by Supervisors.執(zhí)行主管要求的其他合理的工作職責(zé)。?Communicate effectively 有效溝通? Answer telephonesusing appropriate etiquette including answering the phone within 3 rings,answering with a smile in one's voice, using the callers' name, transferringcalls to appropriate person/department, requesting permission before placingthe caller on hold, taking and relaying messages, and allowing the caller toend the call. 回答電話使用適當(dāng)?shù)亩Y儀包括電話鈴響3聲之內(nèi)接電話回答笑著的聲音, 使用致電者的名字, 將電話轉(zhuǎn)移到適當(dāng)?shù)娜?部門, 請求許可之前將調(diào)用者,和傳送信息,并允許調(diào)用者調(diào)用結(jié)束。? Speak to Elitemembers and co-workers using clear, appropriate and professional language. 使用清晰、恰當(dāng)和專業(yè)的語言與精英成員和同事交談。? Exchangeinformation with other employees using electronic devices. 使用電子設(shè)備與其他員工交流信息。? Talk and listento other employees to effectively exchange information. 與其他員工交談和傾聽，有效地交流信息。? Provideassistances to co-workers, ensuring they understand their tasks. 為同事提供幫助，確保他們理解自己的任務(wù)。? Discuss worktopics, activities, or problems with coworkers, supervisors, or managersdiscreetly and quietly, avoiding public areas of the property. 謹慎、安靜地與同事、主管或經(jīng)理討論工作主題、活動或問題，避免在公共場所討論。? Prepare andreview written documents (e.g., daily logs, business letters, memoranda,reports), including proofreading and editing written information to ensureaccuracy and completeness. 準(zhǔn)備和審查書面文件(如日常日志、商業(yè)信函、備忘錄、報告)，包括校對和編輯書面信息，確保準(zhǔn)確性和完整性。?Assistant to the Loyalty Manager 協(xié)助忠誠經(jīng)理? Coordinate tasksand work with your immediate supervisor to ensure that the department runsefficiently related to Elite, Cobalt and redemption stay members and MarriottBonvoy programs. 協(xié)調(diào)工作任務(wù)，并與直接主管合作，確保部門有效地運行與精英，高博和積分兌換房晚的會員和萬豪旅享家計劃。? Serve as adepartmental role model by working alongside employees to perform technical orfunctional job duties. 作為部門的榜樣，與員工一起履行技術(shù)或職能工作職責(zé)。?Working with Others 與他人合作? Support allco-workers and treat them with dignity and respect. 支持所有同事，尊重他們，尊重他們。? Develop andmaintain positive, productive working relationships with associates and other departments.與同事和其他部門建立并保持積極有效的工作關(guān)系。? Handle sensitiveissues with associates and/or guests with tact, respect, diplomacy andconfidentiality. 以機智、尊重、外交和保密的方式處理與同事和/或客人之間的敏感問題。? Partner andassist others to promote an environment of teamwork and achieve common goals. 合作和幫助他人促進團隊合作的環(huán)境，實現(xiàn)共同的目標(biāo)。?Quality Assurance/Quality Improvement 質(zhì)量保證/質(zhì)量改進? Comply with qualityassurance expectations and standards. 遵守質(zhì)量保證期望和標(biāo)準(zhǔn)。? Actively useguestVoice to support Loyalty execution on Elite member experiences or anticipatechallenges prior to Elite member arrivals. 在優(yōu)秀會員到來之前，積極使用客房語音支持對優(yōu)秀會員體驗的忠誠執(zhí)行或預(yù)測挑戰(zhàn)。?Check-in/Check-out 入住/退房? Communicate toappropriate managers / staff about Elite members waiting for an available room.與合適的經(jīng)理/員工溝通等待空房的精英成員的房間安排。? Review requestsfor late check-outs and provide guidance accordingly. 審核延遲退房的要求，并提供相應(yīng)的指導(dǎo)。? Verify and adjustbilling for Elite members. 核實和調(diào)整精英會員的賬單。? Activate roomkeys using electronic key machine and re-issue new room keys to Elite membersas necessary by verifying guest identity and using electronic key machine. 使用電子鑰匙機激活房間鑰匙，并在必要時通過驗證客人身份和使用電子鑰匙機向精英會員重新發(fā)放新的房間鑰匙。?Guest Services 賓客服務(wù)? Contactappropriate individual or department (e.g., Bellman, Front Desk, Housekeeping,Engineering, and Security/Loss Prevention) as necessary to resolve Elitemembers call, request, or problem. 根據(jù)需要聯(lián)系適當(dāng)?shù)膫€人或部門(如行李員、前臺、客房部、工程部、保安/防損部)，以解決精英成員的電話、要求或問題。

崗位職責(zé) 1、直接向前廳部負責(zé)人匯報并就所有與賓客服務(wù)及酒店運作相關(guān)的問題進行溝通； 2、參與各項前臺的工作。發(fā)現(xiàn)并上報工作中出現(xiàn)的問題； 3、掌握當(dāng)天到店及離店的重要賓客，回頭賓客。 4、在賓客到店之前準(zhǔn)備好登記表、鑰匙卡等以確保入住手續(xù)方便、快捷。 5、與住店賓客保持良好溝通以了解賓客之喜惡（喜好），協(xié)助賓客解決疑難事宜。 6、做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進措施與向上級反映。 任職要求 1、至少3年以上前廳部對客服務(wù)工作經(jīng)驗，包含1年以上主管經(jīng)驗； 2、掌握前廳部工作知識并且十分熟悉前廳部日常運行； 3、良好的英語能力及溝通技巧； 4?、具備較好的組織以及解決問題的能力。

崗位職責(zé)： 1.全面負責(zé)酒店預(yù)訂及總機日常運營管理工作，確保預(yù)訂系統(tǒng)高效運轉(zhuǎn)； 2.統(tǒng)籌處理各類客房、會議及宴會預(yù)訂業(yè)務(wù)，準(zhǔn)確錄入系統(tǒng)并跟進確認； 3.監(jiān)督總機接聽服務(wù)質(zhì)量，規(guī)范電話禮儀標(biāo)準(zhǔn)，處理緊急來電及特殊需求； 4.分析預(yù)訂數(shù)據(jù)并生成日報，及時向相關(guān)部門傳遞重要預(yù)訂信息； 5.制定并優(yōu)化預(yù)訂流程與應(yīng)急預(yù)案，定期培訓(xùn)提升團隊業(yè)務(wù)能力； 6.協(xié)調(diào)前臺、客房、銷售等部門工作銜接，解決客戶預(yù)訂爭議問題； 7.通過積極主動的銷售及促銷手段，實現(xiàn)客房銷售收益的最大化； 8.完成當(dāng)班文秘工作，具體包括準(zhǔn)備往來文件，文件的歸檔，發(fā)送傳真，電子郵件等。 崗位要求： 1.具有良好的溝通技巧，擁有較強團隊合作精神，能在壓力下勝任工作。 2.普通話清晰，良好的英語聽說讀寫能力。 3.具有良好的產(chǎn)品電話銷售技能，能夠?qū)崿F(xiàn)酒店客房預(yù)訂率最大化。 4.會OnQ 系統(tǒng)優(yōu)先考慮。 5. 具備酒店預(yù)訂主管或總機主管同崗位工作經(jīng)驗1年以上。 6.可適應(yīng)輪班工作制，節(jié)假日需值班。

【崗位職責(zé)】 1、負責(zé)酒店前廳部的日常運營管理，確保賓客接待、入住登記、退房結(jié)賬等流程高效順暢； 2、監(jiān)督并指導(dǎo)前臺員工的服務(wù)標(biāo)準(zhǔn)，提升賓客滿意度，及時處理賓客投訴及特殊需求； 3、協(xié)調(diào)客房、餐飲、安保等部門，確保跨部門協(xié)作順暢，為賓客提供無縫銜接的服務(wù)體驗； 4、負責(zé)前廳排班、培訓(xùn)及績效考核，優(yōu)化團隊工作效率和服務(wù)質(zhì)量； 5、監(jiān)控前廳收入目標(biāo)及成本控制，確保賬務(wù)準(zhǔn)確無誤，定期提交運營分析報告； 6、維護酒店管理系統(tǒng)（PMS）數(shù)據(jù)，確保信息錄入及時、準(zhǔn)確； 7、參與制定并執(zhí)行前廳服務(wù)標(biāo)準(zhǔn)及流程，持續(xù)提升服務(wù)品質(zhì)。 【崗位要求】 1、具備酒店管理、旅游管理或相關(guān)專業(yè)背景者優(yōu)先，接受優(yōu)秀應(yīng)屆畢業(yè)生； 2、熱愛酒店行業(yè)，具備良好的服務(wù)意識和職業(yè)素養(yǎng)，能適應(yīng)倒班工作制； 3、溝通表達能力強，能妥善處理賓客關(guān)系及突發(fā)情況； 4、熟練使用Office辦公軟件及酒店管理系統(tǒng)（PMS）； 5、具備團隊協(xié)作精神，責(zé)任心強，能承受一定工作壓力； 6、英語基礎(chǔ)良好，能進行基本溝通者優(yōu)先。

崗位職責(zé) 1、查看交班記錄，了解上一班的移交事項，并負責(zé)處理； 2、熟悉預(yù)訂資料，了解客情，尤其要記住即將來電的貴賓、?？偷男彰私饩频甑乃谢顒?； 3、熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟效益； 4、熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)； 5、熟練掌握店內(nèi)信息，提供準(zhǔn)確的問訊服務(wù)； 6、負責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 7、負責(zé)客房鑰匙的管理和發(fā)放工作并嚴格遵守驗證制度； 8、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1、高中以上文化程度； 2、性格開朗、頭腦靈活、工作踏實，具有較強的服務(wù)意識、推銷意識和責(zé)任感； 3、通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。

Here at the The Middle House, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at the The Middle House? The Middle House is an ode to modern-day Shanghai in the middle of historic Dazhongli. Designed by Italian architect Piero Lissoni using a mixture of Chinese materials like porcelain, ceramic, bamboo and lacquered textures, our House combines an impeccable sense of style with an eclectic art collection and a flair for dramatic entrances. Job Overview This role leads the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Director of Guest Experience is all about! Here's the quick lowdown on what you'll do day-to-day: As a Director of Guest Experience, you’ll work to create and implement long term goals and strategies that will cause the hotel to succeed and grow. Leadership ?Ensures that team members have the competence, confidence and support to focus on making each guest interaction a pleasurable experience for both parties. ?Gives clear, concise directions, provides support and supervises team members to ensure that directions are properly executed. ?Establishes a climate of motivation and enthusiasm among your team and contributes to same in the Core Team. ?Leads by example, be intimately involved in meeting, greeting and entertaining guests and ensure your team learns from you. ?Looks for ways to refine and improve provision of service continually with your team. Marketing ?Understands our various sources of business and different expectations and has processes in place to deliver appropriate experiences. ?Be alert to business opportunities as they present themselves and share with other Core Team members. ?Ensures that the database of previous guests is accurately and completely maintained. ?Attends revenue management meetings and ensures that agreed upon strategies are implemented on a daily basis. ?Ensures that all team members are succinctly and accurately able to describe the experiences provided in each of our restaurants and bars. Communications ?Conducts regular brief, concise, well prepared weekly meetings and morning briefings and ensures follow-up. ?Ensures that all Core Team members receive a daily briefing on the preferences of all arriving guests. ?Spends time each day communicating with guests and soliciting direct feedback to be shared at the daily hotel meeting. ?Ensures the Guest Experience Managers daily log is completed accurately and to a high level of detail and ensures that this information is shared at the daily hotel service delivery meeting. ?Prepares for and participates fully in daily Service Delivery meetings and Core Team meetings. Operational ?Ensures that guest statistics and preferences are accurately maintained in system and that guest preferences are always acted upon. ?Creates and implements a process of welcome which is completely seamless. ?Maximises the use of available technology and systems to get results. ?Ensures the facilities, equipment and offices under your supervision are maintained in excellent condition. Technical Competency ?Develops ongoing training programmes with People & Culture which focus on the following areas: Confidence and spontaneity, fluent in English, Shanghai/ China knowledge – history, culture and geography, local attractions, restaurants and night spots, HMS Infor (PMS) knowledge. ?Networks within the company and the industry to keep abreast of developments affecting your field of expertise. ?Analyses guest and business partner feedback to assist in service enhancement. ?Protects the hotel’s financial interest by implementing controls for revenues, expenses, protection of assets whilst ensures guests get value for money and excellent service standards. ?Assists in ensuring that hotel provides accurate and timely monthly reports. Requirements Here's exactly what you need to excel in this role: ?Experience: 2-3 years as a Front Office Manager or similar capacity in luxury hotels in various countries. ?Education: College/ University degree in Hospitality Management or Business Management. ?Skills: Solid understanding of hotel accounting. Understanding of compiling and monitoring business plans. Proven skills as a trainer and developer of people. Demonstrated leadership ability. Demonstrate abilities as a strategic thinker. Good interpersonal skills. Sound analytical skills. Experience using hotel computer software Fidelio experience. Excellent computer skills in particular Microsoft Excel/ Word/ PowerPoint. Good command of English. ?Personality: Entrepreneurial/ business attitude. ?Extra Awesome: Experience with HMS Infor PMS We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. 1.Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. 2.Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. 3.Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ?We offer four meals a day at our staff canteen! ?Enjoy complimentary room nights at all of our hotels, who doesn't love to travel? ?Enjoy a fun day in a year, which is your day to take care of yourself and stay healthy and happy! ?Speak up and act on your ideas. Dare to think differently! ?The hotel is conveniently located near a metro station and public transportation!

具有一定的英語會話基礎(chǔ)，形象好、氣質(zhì)佳，喜愛服務(wù)行業(yè)者優(yōu)先考慮。 →→→

崗位職責(zé) 1.掌握當(dāng)日客情及餐飲活動。 2.參與各項前臺的工作，發(fā)現(xiàn)并上報工作中出現(xiàn)的問題。 3.掌握當(dāng)天到店及離店的重要賓客及回頭賓客。 4.在賓客到店之前準(zhǔn)備好登記表、鑰匙卡等以確保入住手續(xù)方便、快捷。 5.與住店賓客保持良好溝通以了解賓客之喜好，協(xié)助賓客解決疑難事宜。 6.做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進措施與向上級反映。 7.在前臺及大堂與商務(wù)樓層接待及迎送住離店的賓客。 8.協(xié)助入住商務(wù)樓層之賓客辦理登記入住及離店手續(xù)。 崗位要求 1.高中以上學(xué)歷，有同崗位工作經(jīng)驗1年以上，有良好英文溝通能力，懂韓語優(yōu)先考慮。 2.具有良好的服務(wù)意識，團隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力。 3.注重細節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強。 4.有上進心和良好的學(xué)習(xí)能力和抗壓能力。

崗位職責(zé)： 1.健全各種問訊資料。 2.掌握客房預(yù)訂情況，向部門經(jīng)理報告重要團體和客人的訂房情況，檢查VIP通知單的發(fā)送情況，負責(zé)VIP接待工作的落實。 3.處理賓客有關(guān)投訴。 4.負責(zé)前設(shè)備的使用管理和保養(yǎng)工作，及各類資料的收集、存檔及管理工作。 5.檢查每日的報表是否有誤，并及時糾正。 6.建立體質(zhì)良好的賓客關(guān)系，努力增加客房銷售。 崗位要求： 1.有同崗位工作經(jīng)驗1年以上。 2.有良好的團隊領(lǐng)導(dǎo)精神及執(zhí)行力。工作認真負責(zé)，作風(fēng)正派。 3.熟練掌握前廳部工作的各個環(huán)節(jié)和程序。 4.身體健康，品貌端正，氣質(zhì)高雅。 5.掌握酒店管理基礎(chǔ)知識，善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。

Specific Duties Responsible for the smooth, efficient and professional operation of all front office areas. Ensure good communications among departments. Work together with Accounting department to establish overnight shift checklist; extremely familiar with hotel overnight operation. Maintain and process period transaction data and reports, and daily revenue reporting. Audit guest room rate report for pricing and sales tax errors. Prepare a summation of all house charges and all credit card vouchers accepted by the hotel; and reconcile same with the trail balance. Ensure that trial is in balance by the close of each shift. Establish overnight shift procedure in relative areas and ensure proper procedures are followed on a day to day basis. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities. Strictly follows bank-out procedures and cash handling procedures. Ensure Confidentiality of User Log-on. Ensure that users are logged out when leaving the area. Able to understand hotel system well. Resolves system problems and can operate the system manually, conduct basic trouble shoots when necessary and lead hotel associate during unusual condition. i.e. front desk system outage. Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction. Lead overnight shift associate to participate in VIP/Repeat Guest Recognition, Marriott Rewards and Hotel Incentive Programs. Ensure Marriott “Look No Further Best Rate Guarantee” rate program is not violated at anytime. Lead and hold shift meeting daily. Ensure updated group/VIP information is passed on to overnight staff.? General Duties: Be informed about daily operations and events. Be highly presence in public area during busy hours. Be familiar with sales strategies; communicate daily with reservation sales. Know all frequent customers and be familiar with their special requests. Ensure that their needs are met. Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette. Be knowledgeable about all emergency plans and know how to act upon them. At all times strive to represent Marriott in the most professional and courteous manner. Safety Awareness: Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors. Ensure proper safety instructions are given before operating any equipment.

崗位職責(zé) 1、確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2、查看交班記錄，了解上一班的移交事項，并負責(zé)處理。 3、熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、?？偷男彰私饩频甑乃谢顒印?4、熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟效益。 5、熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)。 6、熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)。 7、負責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8、負責(zé)客房鑰匙的管理和發(fā)放工作并嚴格遵守驗證制度。 9、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1、大專以上文化程度，懂得英語。 2、性格開朗、頭腦靈活、工作踏實，具有較強的服務(wù)意識、推銷意識和責(zé)任感。 3、通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。 4、相貌端正，身體健康。

【崗位職責(zé)】 1、全面負責(zé)前廳部的日常運營管理工作，包括前臺接待、禮賓服務(wù)、總機、商務(wù)中心等各崗位的協(xié)調(diào)與監(jiān)督； 2、制定并優(yōu)化前廳部工作流程及服務(wù)標(biāo)準(zhǔn)，確保高效、優(yōu)質(zhì)的客戶服務(wù)體驗； 3、監(jiān)督并指導(dǎo)員工執(zhí)行酒店服務(wù)標(biāo)準(zhǔn)，處理賓客投訴及突發(fā)事件，提升客戶滿意度； 4、負責(zé)前廳部員工的排班、培訓(xùn)、績效考核及團隊建設(shè)，提升員工專業(yè)能力與服務(wù)水平； 5、與其他部門（如客房部、銷售部等）保持密切溝通，確保酒店整體運營順暢； 6、監(jiān)控前廳部運營成本，合理控制預(yù)算，提高部門運營效率； 7、定期分析前廳部運營數(shù)據(jù)（如入住率、客戶反饋等），提出改進建議并落實執(zhí)行； 8、確保前廳部各項設(shè)施設(shè)備正常運行，及時上報維修或更新需求。 【崗位要求】 1、具備2年以上酒店前廳部管理工作經(jīng)驗，熟悉國際品牌酒店運營標(biāo)準(zhǔn)者優(yōu)先； 2、精通前廳部各崗位工作流程及服務(wù)標(biāo)準(zhǔn)，具備較強的現(xiàn)場管理能力； 3、優(yōu)秀的溝通協(xié)調(diào)能力，能高效處理賓客投訴及突發(fā)事件； 4、具備團隊領(lǐng)導(dǎo)能力，善于激勵員工并提升團隊凝聚力； 5、熟練使用酒店管理系統(tǒng)（如Opera、Fidelio等）及辦公軟件； 6、良好的中英文溝通能力，能適應(yīng)倒班工作制； 7、工作細致、責(zé)任心強，具備較強的抗壓能力及服務(wù)意識。