【崗位職責】 1、遵守酒店的相關(guān)財務(wù)規(guī)章制度和相關(guān)管理規(guī)定。 2、與本班組和相關(guān)部門密切配合；需要時，為賓客提供問訊等服務(wù)。 3、熟練掌握前臺收銀軟件的操作，在規(guī)定時間內(nèi)為賓客結(jié)完帳。 4、做好班前準備工作。 5、保證每筆帳款結(jié)算快速、準確、有條不紊。 6、保證備用金完整。 【崗位要求】 1、高中以上文化程度，有同崗位工作經(jīng)驗優(yōu)先錄用。 2、較強的溝通能力，熟練掌握酒店有關(guān)知識。 3、具有獨立處理業(yè)務(wù)的能力。 4、身體健康，能勝任本職工作。

1、本科（含）以上學(xué)歷，具備5年以上全服務(wù)型酒店人力資源相關(guān)崗位工作經(jīng)驗，具備新酒店籌開經(jīng)驗者優(yōu)先； 2、掌握人力資源六大模塊理論知識與運作模式，熟悉人力資源制度體系建設(shè)，熟悉國家、地區(qū)勞動法律法規(guī)及相關(guān)政策； 3、熟練操作計算機辦公軟件與酒店系統(tǒng)、人力軟件系統(tǒng)，具備良好的英語口語和書寫能力； 4、有較強的組織協(xié)調(diào)能力、溝通能力、應(yīng)變能力與抗壓能力；語言表達與文字功底強；有良好的團隊意識，高度的責任心，擅長流程組織與計劃實施； 5、具有良好的個人品質(zhì)和職業(yè)道德素質(zhì)，能遵守國家法律、法規(guī)和公司章程及公司管理制度的要求，忠于職守、謹慎認真，勤勉行使公司賦予的權(quán)利，保守公司秘密；可異地任職、服從統(tǒng)一工作地點調(diào)配者優(yōu)先。

工作職責： 1.根據(jù)部門年度發(fā)展計劃，實施開展格蘭云天·閱品牌項目發(fā)展工作； 2.積極尋找社會優(yōu)質(zhì)資源，拓展以全權(quán)委托管理為主的公司品牌連鎖發(fā)展業(yè)務(wù)； 3.進行項目實地調(diào)研，包括市場調(diào)查、信息搜集整理、專題研究、報告編寫等； 4.與各類發(fā)展渠道維系良好的合作關(guān)系； 5.完成部門宣傳營銷、客戶檔案管理、合同更新等日常工作； 6.完成品牌事業(yè)部總經(jīng)理交辦的其他工作。 任職資格： 1.男女不限、年齡25-40周歲； 2.大學(xué)?？埔陨蠈W(xué)歷； 3.具有一定酒店開發(fā)工作經(jīng)驗或2年以上中端品牌酒店運營工作經(jīng)驗的優(yōu)先；具有酒店行業(yè)資歷或資源；帶項目入職的條件可適當放寬。 4.出色的人際交往能力，具有一定的社會關(guān)系資源； 5.求知欲強，具有良好的學(xué)習能力、書面寫作能力。

【崗位職責】 1. 負責品酒課程的培訓(xùn)和銷售 2. 用高品質(zhì)的服務(wù)維護客戶忠誠度 3. 負責度假村內(nèi)所有酒水的管理，儲藏和采購 【崗位要求】 1. 需要有WSET證書 2. 有相關(guān)工作經(jīng)驗優(yōu)先 3. 須掌握具備基礎(chǔ)英語和流利的普通話，掌握其它外語者（法語、日語及韓語等）更佳 4. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內(nèi)所有娛樂活動及場地設(shè)施免費使用； 機場接送服務(wù)； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區(qū)度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

工作職責：? 1、結(jié)合公司業(yè)務(wù)發(fā)展需求，為公司尋找和篩選酒店管理輸出潛在項目和合作方；主要拓展格蘭云天·閱品牌酒店。 2、深度挖掘市場潛在資源，重點負責業(yè)務(wù)開發(fā)城市及周邊區(qū)域內(nèi)渠道布局的規(guī)劃并積極拓展。 3、收集并掌握酒店行業(yè)政策、市場動向，制定項目拓展策略，定期提交年、季、月度的業(yè)績完成情況分析。 4、跟進合作項目，開展項目考察、項目分析、盡職調(diào)查、風險評估，進行市場調(diào)研分析，撰寫項目定位、策劃及實施方案并提出建議，為項目開發(fā)和運營管控提供決策支持。 5、實施開展酒店項目發(fā)展工作，包括項目接洽、業(yè)主溝通、項目調(diào)研、價值判斷、合同簽約跟進等，負責合作項目開發(fā)、洽談及合同簽訂工作，負責業(yè)主溝通工作和關(guān)系維護。 6、從簽約完成到開業(yè)前全程的跟進及內(nèi)外協(xié)作，確保業(yè)務(wù)順暢開展；與業(yè)主方代表/投資人保持良好溝通。 任職資格：? 1、本科以上學(xué)歷優(yōu)先；? 2、豐富的酒店項目資源和人脈關(guān)系；? 3、熟悉酒店行業(yè)，具備大型酒店集團/酒店管理公司項目拓展、業(yè)務(wù)發(fā)展崗位經(jīng)驗為佳；? 4、熟悉品牌管理輸出的工作流程及相關(guān)知識，熟知相關(guān)政策法規(guī)；? 5、良好的表達能力、溝通協(xié)調(diào)能力、學(xué)習能力、執(zhí)行力，強烈的責任心和抗壓能力。

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

崗位職責 1.協(xié)助酒店高級管理層負責及整個飯店的運作收集對客服務(wù)過程中所產(chǎn)生的問題信息。 2.賓客服務(wù)經(jīng)理在前廳經(jīng)理的直接領(lǐng)導(dǎo)下，在當班期間負責整個酒店的正常運作。 3.要負責處理賓客的問題和投訴。 4.要負責重要賓客的迎領(lǐng)工作。 5.進行整個酒店的安全和日常的設(shè)備檢查工作。 6.解決當班期間發(fā)生的安全問題。 7.向其它班次協(xié)調(diào)交班記錄上需要溝通的事項。 崗位要求 1.大專以上學(xué)歷，有國際酒店同崗位工作經(jīng)驗優(yōu)先。 2.能用流利的英語從事前廳服務(wù)形象氣質(zhì)佳，精通電腦操作，具備較強的英文聽說讀寫能力。 3.儀表端莊，熱愛酒店工作，鉆研業(yè)務(wù)，反應(yīng)敏捷，善于交際具有較好的管理和協(xié)調(diào)能力，能夠很好的發(fā)揮其管理、領(lǐng)導(dǎo)和監(jiān)督的作用。 4.注重細節(jié)，工作有責任心，敢于承擔責任，執(zhí)行力較強。 5.有上進心和良好的學(xué)習能力和抗壓能力。

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關(guān)系； 2.協(xié)助與酒店的溝通,談判達成合同簽訂； 3.協(xié)調(diào)合作期間的問題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協(xié)調(diào)能力。

崗位職責 1.為客人及員工提供現(xiàn)場醫(yī)療救援服務(wù)，在醫(yī)務(wù)室提供服務(wù)以及在其它時間按需提供服務(wù)：接待、檢查、照顧、支持、建議和治療 2. 就發(fā)生意外事件的處理方法為所有部門經(jīng)理提供培訓(xùn) 3. 對所有員工提供預(yù)防服務(wù) 4. 確保符合度假村的衛(wèi)生和安全流程 5. 保持醫(yī)務(wù)室設(shè)備、醫(yī)療箱和急救箱處于正常工作狀態(tài) 6. 管理庫存和訂購補給 7. 在日志本上記錄日常記錄過程 8.與當?shù)蒯t(yī)生和醫(yī)療機構(gòu)保持良好的關(guān)系、為度假村醫(yī)生提供技術(shù)援助（兒科醫(yī)生、潛水醫(yī)生等）  崗位要求 1. 具有相關(guān)專業(yè)背景及資質(zhì) 2. 須掌握基礎(chǔ)英語及流利普通話，掌握其它外語者更佳  3. 該崗位需每周工作6天  【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內(nèi)所有娛樂活動及場地設(shè)施免費使用； 機場接送服務(wù)； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區(qū)度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

1.Assists in the training and development of new Accounting staff. 協(xié)助培訓(xùn)和發(fā)展財務(wù)部的新員工. 2.Prepares and posts journal entries. 制作和輸入會計憑證. 3.Assists in the preparation of period-end financial statements. 協(xié)助以及準備完成財務(wù)周期內(nèi)的報表 4.Verifies period-end inventory counts. 查驗每個周期末的存貨記錄. 5.Coordinates and intra departments for supporting and backup. 協(xié)調(diào)財務(wù)部內(nèi)部之間的所需的備份以及附件. 6.Prepare monthly reconciliation/analyses of all Balance Sheet accounts and other expenses, where necessary and when needed. 準備每月的資產(chǎn)負債帳戶的解釋協(xié)調(diào)與分析以及一些其他的費用調(diào)整 7.Prepare and coordinate monthly tax payments and reports with taxation authorities. Liaise with taxation department in regard to all taxation related matters with assistance of the Assistant Financial Controller. 準備和調(diào)整支付每月的稅款，并向稅務(wù)局提供每月的相關(guān)報告. 跟稅務(wù)局保持良好的聯(lián)絡(luò)及關(guān)系并協(xié)助財務(wù)副總監(jiān)搞好酒店所有的稅務(wù)相關(guān)工作。 8.Complies with hotel policies and procedures. 順從及遵守酒店的規(guī)章制度. 9.Performs other tasks as assigned by Management. 履行管理層委派的其他任務(wù). 10.Reconciliation of All Bank Accounts. 和解以及解釋所有的銀行帳戶. 11.Maintain proper records of all project expenditures and related fixed asset accounts and the preparation of quarterly and annual reports. 對于所有的計劃方案或工程費用支出都要保持一個良好完整的記錄以及有關(guān)固定資產(chǎn)的費用都要準備好季度和年度的報告。 12.Perform other Finance Department tasks that maybe assigned from time to time by the Financial Controller or Assistant Financial Controller. 維持和控制預(yù)算支出. 13.Rectifies the weaknesses stated on Hotel Controller Internal Control Review Checklist Section I Financial Reporting and related sections. 調(diào)整及糾正酒店運作中的弱點及漏點，做好內(nèi)部審計工作，協(xié)助相關(guān)部門作出相應(yīng)的調(diào)整和改正。 14.Supervise and control all sections in the Finance Department as to their day to day work administration. 管理和控制財務(wù)部其他相關(guān)部門每天完成工作及運營情況。  15.Assist the AFC in the day to day coordination and administration of the Finance Department, including annual leave scheduling and the department employee relation activities. 協(xié)助助理財務(wù)總監(jiān)及財務(wù)總監(jiān)做好財務(wù)部的行政工作，包括員工休假計劃，協(xié)調(diào)員工關(guān)系以及搞好財務(wù)部門的員工活動。

1.負責新老客戶的開發(fā)和維護工作，收集客戶意見和需求并及時反饋; 2.利用公關(guān)銷售技巧，按照所制定的價格、優(yōu)惠、折扣政策，積極做好宴會銷售接待工作、協(xié)議的簽定、后續(xù)跟進工作; 3.根據(jù)客戶需求，提出菜品的合理建議和意見，做好菜品安排工作; 4.根據(jù)公司季節(jié)性、節(jié)假日活動對新老客戶進行推廣宣傳; 5.對客積極主動，及時解決、跟蹤有處理客戶問題，并上報領(lǐng)導(dǎo); 6.參與部門及酒店的各項培訓(xùn)，學(xué)習和掌握培訓(xùn)知識; 7.完成上級交代的各項工作。

1. 掌握音響工程的基本知識，對音響設(shè)備進行配置、調(diào)制； 2. 根據(jù)劇目的節(jié)奏完成各種演出的音響操作； 3. 按音響設(shè)計的意圖體現(xiàn)一般劇目的整體音響效果，會對簡單演出進行音響設(shè)計； 4. 完成各類音響設(shè)備的基本操作 職位要求： 1. 從事本專業(yè)工作2年以上或大專院校相關(guān)專業(yè)畢業(yè)1年以上； 2. 良好的音樂知識（包括英語歌曲），掌握燈光工程知識者尤佳。 3. 須具有音樂和/或視聽領(lǐng)域的工作經(jīng)驗。 4. 須掌握良好的英語或普通話 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內(nèi)所有娛樂活動及場地設(shè)施免費使用； 機場接送服務(wù)； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區(qū)度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

崗位職責 1.查看交班記錄，了解上一班的移交事項，并負責處理。 2.熟悉預(yù)訂資料，了解客情，尤其要記住即將來電的貴賓、?？偷男彰?，了解酒店的所有活動。 3.熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟效益。 4.熟練前臺各項專業(yè)業(yè)務(wù)和技能。 5.熟練掌握店內(nèi)信息，提供準確的問訊服務(wù)。 6.負責為下榻酒店的賓客辦理入住登記手續(xù)。 7.負責客房房卡的管理和發(fā)放工作并嚴格遵守驗證制度。 8.制作有關(guān)報表，為其它部門提供準確的接待信息。 崗位要求 1.大專以上文化程度，流利的英語口語。 2.性格開朗、頭腦靈活、工作踏實，具有較強的服務(wù)意識、推銷意識和責任感。 3.通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及前臺工作程度和規(guī)范。

崗位職責 1.協(xié)助廚師長管理對整個西廚房所有區(qū)域，保證一切正常，并有利酒店營運。 2.熟悉酒店對廚房的食品準備和擺盤標準。 3.在保證食品正確的出品，盤點和需求的前提下控制好食品成本。 4.主動負責并完成食品衛(wèi)生相關(guān)表格，食品標簽、儲藏等。 5.協(xié)助廚師長進行新的食品推廣，菜單推廣。 6.堅持定期回顧營運標準并更新和改進。 7.管理所有分部門的財產(chǎn)、設(shè)備。 8.通過公平公正的溝通與合作，建立與酒店其他部門的良好合作關(guān)系。 9.保證所有員工遵循安全工作條例并報告所有安全隱患。 職位要求 工作能力：至少3年西廚房工作經(jīng)驗 語言：很好的溝通能力, 教育：高中學(xué)歷并相關(guān)廚房培訓(xùn)

1. 根據(jù)度假村管理要求，演唱中英文歌曲 2. 完成度假村安排的演繹任務(wù) 3. 協(xié)助娛樂部的其他工作及活動安排 要求： 1. 學(xué)歷不限，音樂相關(guān)專業(yè)畢業(yè)優(yōu)先 2. 有使用樂器的經(jīng)驗 3. 熱情開朗，能互動，能控場

Senior Sales Manager in the Management of the Sales Team especially in the absence ofthe Director of Sales and occasionally the Director of Sales & Marketing. 高級銷售經(jīng)理尤其是在沒有銷售總監(jiān)的情況下來管理銷售的整個團隊的，也是幫助助理市場銷售總監(jiān)來管理整個團隊的 Responsible for key accountmanagement on an assigned account? (baseor geographic area), ensuring revenue maximization, achievement of personaltargets and increasing fair market share versus competitor set. 做好自己行業(yè)客戶管理，實現(xiàn)個人目標，并發(fā)現(xiàn)新客戶，做好競爭對手的信息分享。 Responsible for prospecting newaccounts. 負責尋找新客戶。 Responsible for all segments ofassigned geographical markets, which may include, but not be exclusivelylimited to European markets. 負責所有指定區(qū)域的行業(yè)，但不完全僅限于歐洲市場。 Conduct site inspections. 實地勘察。 Adhere to the Corporate SOP’s. 遵守企業(yè)的標準操作流程。 Follow up of tentative bookingsin the assigned markets. 跟進自己行業(yè)系統(tǒng)里暫定的預(yù)定信息。 Detailed knowledge ofcompetitor set. 詳細的了解競爭對手。 Detailed knowledge of allservices provided by the Hotel and all relevant facts and figures of hotel. 提供所有的服務(wù)知識和相關(guān)事實數(shù)據(jù)。 Responsible for timelycontracting from the client base responsible for. 負責及時簽訂合同，從最基礎(chǔ)的客戶做起 ?Attend trade shows, salesblitz, workshops, etc. in the assigned markets. 參加市場上的貿(mào)易展覽會，銷售旺季，研討課等等。 ?Assist the Asst. Directorof Sales & Marketing in defining an annual sales action plan and executeset actions accordingly. 協(xié)助助理市場銷售總監(jiān)或者市場銷售總監(jiān)確定每年的銷售行動計劃和相應(yīng)地計劃執(zhí)行。 ?Assist the Director of Sales& Marketing with the preparation of the annual budget by providingstatistics and forecasts of account productions. 協(xié)助助理市場銷售總監(jiān)通過每年的預(yù)算統(tǒng)計做好預(yù)算和統(tǒng)計。 Execute sales actions withinset cost budget structure. 做好銷售行動內(nèi)設(shè)置的成本預(yù)算結(jié)構(gòu) Cross Sell other KempinskiHotels 和其他凱賓斯基酒店的銷售互通信息 Aim to achieve the CompanySales Vision 實現(xiàn)企業(yè)銷售的愿景 Document all sales actions in SFA(S&C). 記錄所有的銷售行動在SFA(S&C) Update OPERA contact databaseat all times. 及時更新Opera系統(tǒng)里的合同數(shù)據(jù) Understand, and follow theCompany Sales Vision. 理解并遵循公司銷售愿景 Participation in Duty Managerrota. 積極參與值班 Understand and strictly adhereto the Rules & Regulations established in the Employees Handbook and theHotel’s policy on Fire, Hygiene, Health & Safety. 了解并嚴格遵守《員工手冊 》 和酒店的消防，衛(wèi)生，健康與安全等政策 Ensure that all potential andreal hazards are reported and rectified immediately. 確保所有的潛在和實際危害報告，并立即糾正 Additional responsibilities andtasks can be added at any time according to the needs of the business and ofthe hotel. 根據(jù)酒店業(yè)務(wù)需要及時完成在任何時間安排的額外職責和任務(wù)

1.負責宴會廳區(qū)域的AV設(shè)備及燈光設(shè)備的管理，會議時設(shè)備的準備、操作，會議后的整理收集，各種信號線故障的檢修以及重要報修與采購。 2.宴會廳各會議室空調(diào)開停，會議場地溫度控制及測溫。 3.負責大型宴會、會議在燈光及AV方面的配合、協(xié)調(diào)工作。 4.負責各種會議用電話(包括會議三方通話), 視頻會議、電腦設(shè)置、數(shù)據(jù)寬帶安裝調(diào)試。 5.宴會結(jié)束，清點與檢查廳房內(nèi)物品及設(shè)施、設(shè)備。

1. Maintain organization of banquet service areas. ? ? 維護宴會服務(wù)區(qū)的組織性。 2.? Review menu/service (BEO) with banquet service manager and banquet chef on a daily basis. ? ? ?每天與經(jīng)理及主廚回顧菜單及服務(wù). 3.? Communicate any additional set-up requirements with head houseman and banquet service manager. ? ? ?當有任何變動，需要變換臺型、設(shè)備時需要和負責的人或經(jīng)理報告。 4.? Coordinate all food requirements with the kitchen, including accurate counts for preparation and plating. ? ? ?與廚房協(xié)調(diào)所有食品要求，包括配制品和盤子的精確數(shù)量。 5.? Coordinate all liquor requirements with the beverage manager. Be responsible for maintaining budgeted banquet beverage cost. ? ? ?與酒吧經(jīng)理協(xié)調(diào)所有酒水需求，負責控制宴會酒水的成本。

Ensure day-to-day operational efficiency of the section. 確保每天每個部門的工作能被有效的完成。 Assign rooms and delegate jobs to room attendants / housemen.確定房間和指派工作給樓層服務(wù)員。 Ensure staff under his / her jurisdiction performs their duties and responsibilities according to approved systems and procedures. 確保員工在領(lǐng)班的管轄內(nèi)對他們的工作負責。 Give additional assignments over and above regular duties if required. 如果有要求可以給于額外的協(xié)助。 Prepare work schedules and distribute work assignments / projects and room allocations for VIP’s and RA’s fairly. 準備工作安排和安排計劃清潔及公平的分配給每位樓層服務(wù)員的工作量 Keep all linen and supply closets neat, clean and stocked.保持所有的布草備品柜干凈清潔整齊，備量充足。Pick-up computer print-out and room allocations from the Coordinator / Order Taker and act accordingly.從文員處打印當天的報表Carry out the following routine assignments:貫徹和落實日常工作的分配：Ensure room attendants / housemen emptied and cleaned their vacuum cleaners, and other cleaning tools before going off duty.樓層服務(wù)員確保在下班之前清理吸塵器和整理好其他的清理工具。Check room attendants while cleaning guestrooms to see if proper and correct procedures are being used.檢查服務(wù)員在清潔房間時是否按照正確的方法和流程。Ensure that VIP’s and RA allocated rooms for the day are given priority cleaning.確保貴賓房間和當天客人的房間預(yù)先得到清潔。Inspect all VIP rooms by 11:30 AM and block rooms  prior to guests’ arrival.在11點30分之前檢查所有的貴賓房間及準備好給預(yù)先要到的客人房間。Ensure flower arrangements provided in the rooms are fresh, potted plants in good order and not withered and fruits are fresh.確保房內(nèi)的花和水果是新鮮的，小植物保持良好狀態(tài)Ensure that all amenities and guests supplies are complete and according to standard set-up.確保所有的備品和客用品都按照標準擺放。Check out-of-order rooms for developments and progress, Follow up with engineering檢查壞房的進展和計劃并協(xié)調(diào)工程部及時維修。Check all occupied rooms, after room attendants have cleaned them and ensure they are properly cleaned and serviced, and supplied are replenished.在服務(wù)員清潔住店房間后，檢查他們是否按照正確的方法清潔和服務(wù)，及所有的客用品都已經(jīng)補充齊全。Check turn-down rooms and ensure proper procedures are followed.檢查開夜床和確保流程是否被正確遵守。Inspect departure rooms and ensure that they are communicated immediately to the housekeeping office.檢查離店房間和確保他們立即與客房部辦公室保持溝通。Report / notify the Assistant Executive Housekeeper regarding:報告及通知客房部經(jīng)理work problems 工作問題guests’ special request and habits 客人的特別要求及喜好。any unusual happenings on the floor concerning Hotel guest and staff關(guān)于酒店客人和員工在樓層發(fā)生的任何問題。loss and damage of furniture, fixtures and equipment所有家具設(shè)備的損壞記遺失。Safe deposit box left locked by guest up on check-out and not attended to immediately thus causing delay in releasing the room.退房后客人未清理保險箱，及延房客人Inspect the carpets shampooed, repaired or re-installed in the guest floor to ensure that the standard set forth is met.檢查清洗地毯，維修客房地板，保證一切按標準操作。Inspect guestrooms and public areas. Ensure that they are neat, clean, orderly and sanitary.檢查公共區(qū)域，保證他們整齊，干凈，衛(wèi)生When assigned in the early shift (7:00 AM), prepare individual supervisor’s work sheet; ensure accurate logging of pertinent data such as extra departures for the day and extra items loaned to the guests; conduct early morning inspection of all guest floor corridors, pantries, service areas, backstairs and out of order rooms; prepare and submit observations to the Executive housekeeper before the daily morning meeting with the rest of the floor supervisors.早班當值，準備領(lǐng)班報表，登記相關(guān)信息，例如當天的退房，客人借用物品，檢查樓層服務(wù)區(qū)，后通道和壞房，準備會議要點給經(jīng)理和其他領(lǐng)班。When assigned in the evening shift, inspect vacant occupied rooms at random to counter check the work of the evening chambermaid. Room attendants / housemen in turning down beds; give back departure rooms, prepare VIP room allocations.中班當值，檢查中班員工的房間，晚床服務(wù)及檢查晚退房客人房間，準備第二天早到的貴賓房間。Ensure services trolleys and trays are not left in the corridor / hallway and immediately brought to the service area in a tidy condition and according to standard procedure.確保員工的工作籃不要放在走廊上，并且根據(jù)規(guī)定保持良好狀態(tài)Ensure mini bar set-up in rooms are replenished and complete. Supervisor and assist in the mini bar operations. Conduct monthly mini-bar stock taking.確保散客房間的小冰箱被補充，并做好報表Ensure all items left behind by guest are forwarded to the housekeeping office immediately and that staff follow Lost & Found procedures.保證客人的遺留物品都交至客房部辦公室，員工都能遵守事物招領(lǐng)的程序。Ensure par stock of linen, guest and cleaning supplies are maintained.保證客用布草和清潔用品及時的供應(yīng)Ensure that there is no over-stock of any cleaning and guest supply items in the pantry. Ensure that they are safeguarded against wastage, shortage or loss.保證工作間沒有過量的客用品，員工不要浪費客用品Report to the Assistant Executive housekeeper any solutions or tools which need replacement or repair.及時報告上級需要維修或更換的工具Conduct regular inspection of storeroom before requisitioning for supplies and chemicals, to ensure proper control.定時檢查倉庫，確?？刂坪每陀闷?，藥水。Prepare weekly store requisitions of guest and cleaning supplies.準備每周的領(lǐng)料單Supervise, train and re-train room attendants / housemen, especially on special cleaning procedures and then follow-up.管理和培訓(xùn)員工，尤其是一些特殊的清潔程序。 Recommend medial and disciplinary measures for staff if and when necessary. 在可能狀況下員工犯錯建議給員工一些勸告。 Rectify and reprimand staff of wrong working attitude and standards. 糾正員工不正確的工作態(tài)度和工作質(zhì)量。 Read evening and overnight hand-over of floor supervisors and note down important matters concerning his / her assigned floor which deed immediate attention. Sign prescribed logbook after reading.閱讀中班和夜班的交接并記錄一些重要信息，并要簽字。 Continue unfinished jobs / tasks of previous shift. 更進前一班次未完成的工作。 Follow-up with engineering department all pending work orders. 跟進一些工程部未完成的工程。 Request for early make-up rooms to be relayed to Room attendants / housemen immediately for action. 安排員工打掃一些客人需要或早到的房間 Account for room attendants / housemen’s worksheets / reports檢察員共的工作報表 Report all changes of room status, any maintenance defects to the Housekeeping office at once.立即報告有房態(tài)差異，任何工程問題及時匯報Collect floor master keys and room attendant’s / housemen’s reports at the end of the shift.在下班之前收集樓層所有的鑰匙在 Read and check reports of room attendants / housemen and ask staff to explain for unfinished jobs. Send back room attendant / housemen if it is necessary to finish the job. 檢察員工報表，并且讓員工解釋未完成的工作，讓他們完成。 Give proper hand-over to the next shift floor supervisor based on reports submitted by subordinates. 根據(jù)當天工作報告留交接給下一個班次的主管。 Act on all decisions and programs of the Executive Housekeeper. 實施所有服務(wù)總監(jiān)和行政管家制度的一些決定和計劃。 Ensure all floor staff understand and follow rules and regulations of the Housekeeping department and house rules of the hotel.確保樓層員工理解并且遵守客房部所有規(guī)章制度。 Ensure all floor staff are aware of hotel emergency and safety procedures including pest control.所有員工知道樓層上遇到突發(fā)事件的處理程序。Monitor room attendants’ grooming.注意員工儀容儀表 Ensure staffs are wearing prescribed and complete uniform and name tags. 保證員工穿制定的工作服和佩戴名牌 Establish and maintain effective communication within the housekeeping department.在部門內(nèi)建立良好的溝通。Maintain personal grooming as per hotel’s standard to project / maintain an efficient professional image for the hotel and set example to subordinates.按照酒店的標準修飾自己良好的職業(yè)形象，在員工面前做表率的作用Safeguard guests and hotel properties and tightly monitor the entry of guest rooms by hotel employees and subcontractors’ personnel.保護客人及酒店財產(chǎn)的安全 Retain key assigned to you in your possession at all times. 保管好你分管的鑰匙 Never leave your master key card in the energy – saving device. 任何情況不能留下萬能鑰匙 Never leave the door open and room unattended at any time. 任何時間都不能開著門離開房間 Ensure that the guest room door is locked when you close it. 保證你在關(guān)門時，確定門被鎖住的 Open doors for non-key holder housekeeping staff or other hotel staff (e.g. Engineering, Bellmen, Room Service Waiters, outside contractors, etc.) and properly record time of entry, mane party and reason for entering room. 為沒有鑰匙的員工開門例如工程部，行李員，客房送餐與外企公司，記錄好時間和為何原因開門。 Report immediately to the Housekeeping order taker any valuables or documents, such as passport, wallet, money, jewellery, etc, lying on the bed or table. Do not touch and wait for the arrival of the guest service officer. 報告給房間內(nèi)有價值的東西和文件，例如護照，錢包，珠寶等物品放在桌上或床上的不要碰它們通知客戶關(guān)系經(jīng)理。 Report immediately to the housekeeping order taker any unattended bags, luggage, parcel, etc. left in inappropriate places. 立即報告無人看管的行李，包裹，留在合適的地方 Must minimize entry into occupied guest rooms. 盡量減少進出客房的機會

工作職責：加入我們并開始您的職業(yè)生涯 在喜來登酒店，我們超越自己所做的一切。我們的靈感來自于客人以及相互交流，并推動我們把事情做得更好。我們熱愛自己的事業(yè)，我們傾盡所有。當客人入住我們酒店時，我們提供的絕不僅僅是一間帶床的客房。這是一種體驗。我們正在尋找準備超越自己所做的一切的人。如果您下定決心，真正推動并改善自己和周圍其他人的生活，我們鼓勵您與喜來登攜手譜寫未來的職業(yè)生涯。 職位概述??????回應(yīng)并處理客人的維修請求。與客人/顧客溝通并解決維護問題。對工具、廚房和機械室設(shè)備進行預(yù)防性維護，包括清潔和潤滑。目視檢查工具、設(shè)備或機器。攜帶設(shè)備（如工具、無線電設(shè)備）。識別、定位和操作設(shè)備的所有截止閥和建筑物的所有公用設(shè)施截止閥。根據(jù)需要維持維修部件庫存和請購部件及物資。采用經(jīng)批準的溝通程序和標準，將每天發(fā)生的活動和問題傳達給其他班次。表現(xiàn)出以下類別的基本知識或獲取知識的能力：空調(diào)和制冷、電氣、機械、管道、氣動/電子系統(tǒng)和控件、木工和飾面處理技能、廚房設(shè)備、車輛、節(jié)能和/或一般建筑。進行所有表面處理、噴漆、干式墻和木飾板小修、燈泡和空調(diào)過濾網(wǎng)更換，以及對噴漆或修理區(qū)域進行全面徹底清理。對所有類型的設(shè)備、管道（如沖水馬桶和疏通排水管）、電氣部件（包括燈具、裝飾用具、延長線、吸塵器、互聯(lián)網(wǎng)設(shè)備）進行測試、故障排除和基本維修；更換電氣開關(guān)和插座，以及其他客房物件。安排電視節(jié)目，并履行一般家政和工程相關(guān)的物品庫存清點職責。在履行任何維護工作之前，采用上鎖掛牌系統(tǒng)。對室內(nèi)外景觀以及外部景觀噴頭進行維修，表現(xiàn)出基本的計算機技能，包括輸入空氣處理器時間表并調(diào)節(jié)溫度變化。????? 遵守所有公司和安全政策及程序；報告任何維護問題、安全隱患、事故或傷害；完成安全培訓(xùn)和認證；并妥善存放易燃材料。確保制服和個人儀表整潔而專業(yè)；維護專有信息的機密性；并保護公司資產(chǎn)。根據(jù)公司的標準，歡迎和答謝所有客人；預(yù)期并滿足客人的服務(wù)需求；為殘障人士提供協(xié)助，并感謝客人的真誠贊賞。遵守質(zhì)量預(yù)期和標準。與他人建立和保持積極的工作關(guān)系；支持團隊達成共同目標；傾聽并適當回應(yīng)其他員工的問題。使用清晰、專業(yè)的語言與他人交談。在沒有他人協(xié)助的情況下，移動、舉起、攜帶、推動、拉動和放置重量不超過 50 磅 （22.68 kg） 的物體，并可在他人協(xié)助下舉起或移動更重的物體。上下樓梯、服務(wù)坡道和/或梯子。雙手上舉過頭或下伸過膝，包括屈膝、扭身、拉伸和彎腰。使用計算機輸入和查找工作相關(guān)信息。 根據(jù)要求履行其他合理的工作職責。??萬豪國際秉承機會均等、一視同仁的招聘原則，致力于建設(shè)多樣化的員工隊伍，營造包羅萬象的企業(yè)文化。任職資格：同上

禮賓部督導(dǎo) Concierge Supervisor ?? Responsible for the supervision and control of the Bell Services, which consists of the Bellman, Doorman and Valet.? Ensuring all guests’ luggage is kept and stored promptly and in accordance to the LSOP. 監(jiān)督和控制行李服務(wù)，包括行李員，門童以及司機。保證所有客人的行李都按照酒店標準存放。 ? ?? Ensure a high quality of service is provided to all external and internal customers of your department. 無論對于內(nèi)部或外部的顧客，均須提供高標準服務(wù)質(zhì)量。 ? ?? Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors.??????????????????????????? 服從上司對你的工作安排，同時保證工作時專心致志，努力為酒店創(chuàng)造價值。 ? ?? Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible. 依據(jù)《員工手冊》所描述的相關(guān)政策、制度和程序來規(guī)范你的工作表現(xiàn)，且無論何時、何地都要盡力體現(xiàn)團隊合作精神。 ? SPECIFIC DUTIES: 特別工作要求； ? 1.???????? Supervise and control the activities of the Bellman, Doorman and Valet. ??????????? 監(jiān)督行李員，門童以及司機的日常工作。 ? 2.???????? Inspect general appearance of Bellman, Doorman and Valet upon reporting to work. ??????????? 每日工作前要檢查行李員，門童以及司機的儀容儀表。 ? 3.???????? Perform Concierge and Bell Service. ??????????? 提供行李及禮賓服務(wù)。 ? 4.??????????? Ensure all arriving and departing guests are attended to promptly. 保證所有入住以及退房的客人得到同樣迅速的服務(wù)。 ? 5.??????????? Ensure all services rendered by Bellman are recorded in the Bellman movement log. 確保所有服務(wù)完成后使用行李行動登記表。 ? 6.??? Ensure all Bellman uses the movement log all the time. ?????? 確保行李員使用登記本。 ? 7.??????????? Record all storage accordingly. Temporary storage on clip file and long term storage in the ‘Long Term Storage’ book and issue tags accordingly. 所有的行李都要登記。短期寄存以及長期寄存分別登記在不同的登記本上，并附有行李牌號碼。 ? 8.??????????? Maintain smooth operation at all time and ensure there is no traffic congestion at the Hotel’s forecourt. 無論何時都要確保酒店的正常營運，以及確保酒店正門的交通暢通。 ? 9.???????? Attend daily briefing and 15 minutes training. ??????????? 主持每日部門會議以及15分鐘培訓(xùn)。 ? 10.?????? Conducting classes and 15 minutes training for Bellmen on ‘Rooming Procedures’ as established by the department / section head. ??????????? 嚴格按照安排好的酒店要求做好15分鐘培訓(xùn)。 ? 11.?????? Maintain good and consistent co-ordination with Front Desk to facilitate the delivery of the guest luggage, room changes etc. ??????????? 與前臺員工保持良好的溝通，以確保客人行李的派送，以及換房情況等等。 ? 12.?????? Ensure function sheet displayed on notice board is updated. ??????????? 確保信息欄中的宴會信息是更新的。 ? 13.???????? Maintain cleanliness and order at the hotel lobby. 確保酒店大堂的清潔。 ? 1.???? ????? Plan weekly roster for the Bellmen and Doormen. 給所有行李員以及門童排班。 ? 2.???? Ensure equipment used for daily operation is handled with care and all trolleys are polished every night. 仔細維護日常使用的行李車等設(shè)備。 ? 16.? Maintain the cleanliness and the condition of the all flags. ?????? 保持旗幟的清潔。 ? 17.? Understand the hotel’s safety features and procedures. ?????? 了解酒店內(nèi)的安全設(shè)施及應(yīng)急措施。 ? 18.?????? Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner. ??????????? 確保所有的行李員在待客服務(wù)時做到熱情和微笑。 ? 19.???????? Maintain effective service in line with the Hotel’s Corporate Image 按照萬豪的標準堅持有效率的服務(wù) ? a)??????????? Company’s Grooming Standard 酒店的儀表規(guī)定。 ? b)??????????? Standard Operation Procedures 標準操作程序。 ? c)??????????? Departmental Policies 部門營運的步驟。 ? 20.???????? To exhibit an immaculate grooming at all times without any compromise for lesser quality other than that established by Marriott Lodging Group to project a professional image. Immaculate grooming includes neatly trimmed and combed hairstyle, a well balance and appropriate make-up, properly trimmed fingernails as stipulated in the Standard of Performance. 確保按照萬豪的要求注意自己的儀容儀表，例如鬢角，頭發(fā)，化妝，指甲等等。 ? 21.???????? To constantly display an excellent level of courtesy and etiquette in the presence of both guests and team members of the Marriott Lodging Group. Proper and pleasant choice of words is to be used at all times without discrimination. Pleasant disposition is to be display at all times in all locations within the hotel. A strong bond of cooperation and teamwork are to be embodied and exercise at all times to all team members of the Marriott Lodging Group. 不論對客人還是同事都應(yīng)保持良好的禮貌禮節(jié)。注意言辭。這一切，是建立良好同事關(guān)系以及處理一切事物的基礎(chǔ)。 ? 22.???????? To be punctual and achieve full attendance for all training programs provided by the hotels. 積極參加酒店組織的培訓(xùn)計劃。 ? 23.???????? To provide feedback during briefing daily on suggestions or complaints from guests regarding the level of service or the smoothness of the policies and procedures practiced. 在部門會議上積極反饋客人的意見以及服務(wù)上的優(yōu)缺點。 ? 24.???????? To assume any other duties or responsibilities as assign by the management. 學(xué)會發(fā)現(xiàn)其他的責任并匯報給管理層。

崗位職責： 1.安全并專業(yè)的完成指派的工作,?保證日常出品的質(zhì)量。 2.根據(jù)配方保證食品質(zhì)量和擺盤 3.遵守安全和節(jié)能程序 崗位要求： 中專及以上學(xué)歷，烹飪專業(yè)或接受過相關(guān)廚房工作經(jīng)驗者優(yōu)先。

SCOPE  工作范圍 Assist Sales and Marketing Director in reaching the targeted goals of the Hotel as defined in the marketing plan. To lead and manage the Public Relations Function of the Hotel through the development and implementation of successful strategies which are market focused,supportive of Sales & Marketing plans and in line with both Company and Hotel Mission and Vision.To keep all media sources informed of relevant events which place the hotel and its name in the public eye as a market leader,therefore maintaining a link between the Hotel and the press within the local community. 協(xié)助銷售和市場營銷總監(jiān)計劃按照達到目標。通過制定市場集中 , 支持銷售和營銷策劃，以及符合酒店和其他單位共同使命和愿景的計劃來有效地領(lǐng)導(dǎo)和管理公關(guān)。 保證酒店的相關(guān)事件及時的通知到媒體，保持酒店在當?shù)孛襟w的曝光率。 DUTIES/ RESPONSIBILITIES 義務(wù)與職責 To create and maintain good relations with the media  ( print,broadcast, etc.) and assist in implementation of  the hotel’s publicity campaign. 建立和維持與媒體之間的良好關(guān)系（報紙、書刊、廣播電視等），并協(xié)助執(zhí)行酒店的廣告宣傳戰(zhàn)略。 Write press releases on all happenings/events in the hotel and ensure all press releases are sent to all local and regional newspaper and magazines. 攥寫新聞稿，并確保將所有的新聞稿發(fā)送給本地及相關(guān)地區(qū)的報紙及雜志聯(lián)系人。 Prepare, plan and execute  hotel’s public relations activities plan. 準備，計劃和執(zhí)行酒店的公關(guān)活動計劃。 Daily news clippings on hotel's happenings and happenings in the city and other hotels. 剪存酒店的相關(guān)報道，城市相關(guān)信息及競爭對手的報道或廣告。 Co-ordinates hotel photography when required 協(xié)調(diào)酒店的攝影活動。 To maintain stock inventory of an updated photo library and press kit. 維持印刷品一定存貨數(shù)量，更新圖片庫以及新聞資料夾。 To coordinate with the printing, design as well as adherence to the corporate guidelines for all printed materials of the hotel. 協(xié)調(diào)酒店所有印刷品的設(shè)計，印刷流程并遵循酒店既定的方針。 Translate news articles, letters and press releases into Chinese or vice versa. 翻譯新聞訊息，信件及新聞稿。 Possesses leadership and strong interpersonal skills and able to make sound independent decision. 有領(lǐng)導(dǎo)才能和很好的人際溝通能力，能夠做出有效的決定。 Requires good communication skills, both verbal and written and understand the primary language(s) used in the workplace. 在口頭和書面上有良好的溝通技巧，并且擁有工作崗位需要的最基本的語言交流能力。

  1.Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served. 了解每個宴會的菜單，能夠解釋每道菜的主要成分和制作方法。 2. Follow timing procedures for setting each course. 根據(jù)流程上菜。 3. Greet and serve guests, following guidelines for aggressive hospitality and all other details of our policies and procedures regarding the service of food and beverage. 根據(jù)與餐飲服務(wù)相關(guān)政策的所有細節(jié)和好客的姿態(tài)招呼和服務(wù)客人。 4.Acknowledge and respond to all guest requests, bringing them to the attention of captain or supervisor as appropriate. 對于客人的要求要負責，必要時報告上級。 5. Keep station neat and clean during service. Constantly patrol assigned station, exchanging ashtrays, refilling water and coffee, removing service items and condiments per established policies and procedures. 在服務(wù)過程中保持工作區(qū)域干凈整潔。時刻查看被分配的區(qū)域，更換煙灰缸，補充水、茶和咖啡，移走不需要的調(diào)味品或服務(wù)器具。 6.  Know and use “suggestive selling” techniques when possible in selling a la carte wine, mixed drinks, after dinner cordials, coffees. 懂得并盡可能用“建議式銷售”技巧建議已用完餐后茶點需要點酒或混飲的客人。 7.  Follow all guest check and money-handling procedures when serving a la carte beverage orders. 按菜單點飲料服務(wù)時，根據(jù)規(guī)定為客人結(jié)帳。 8. Always notify the captain before leaving the floor or banquet service area. 在離開工作區(qū)域或樓層前一定要通知上級。