【崗位職責】 1、全面負責宴會和會議，展示會等的推銷、預訂工作； 2、制定宴會銷售的市場推銷計劃、簡歷并完善宴會銷售部工作程序和標準，制定宴會銷售部規章制度并指揮實施； 3、參加酒店管理人員會議、完成上傳下達工作； 4、安排布置并督導下屬人員的正常工作； 5、建立改善宴會日記、客戶合同存檔、宴會訂單和預報單的存檔記錄，使之成為有效的工作程序和管理手段； 6、與餐飲部總監和行政總廚溝通協調，共同議定宴會菜單及價格； 7、與其他部門溝通、協調、密切配合； 8、定期對下屬進行績效評估，按獎懲制度實施獎懲，并加強對員工的培訓工作、提高員工素質。 【崗位要求】 1、資深酒店宴會銷售經理崗位工作經驗，能結合行業特點開展整體市場營銷工作，有豐厚的客戶積累，團隊合作精神； 2、有豐富的高級宴會的組織及執行經驗； 3、優秀的團隊管理能力、判斷和決策能力、人際溝通協調能力、計劃與執行能力； 4、工作細致、嚴謹，并具有戰略前瞻性思維。

· Report to the DOS about the work, participating every kinds of sales activities,assist to keep the high sales level. 向銷售總監報告工作，參與各種銷售活動，協助保持高銷售水平 · Administering each task which the DOS allotted. 執行銷售總監安排的各項工作。 · Have more than five years work experiences about sales in hotel, should be engaged in basic level job. 具有五年以上酒店銷售相關工作經驗，從事過基層工作。 · Have the strong ability of social campaign, adapt to changes, and judge.Mastery sales professional knowledge, can guide the subordinate work. 具有較強的社會活動能力、應變能力及判斷能力，熟悉本職工作，掌握一定銷售專業知識，能引導下級員工工作。 · Have the ability of language and can use English to do operation.

酒吧的負責人 1.負責餐廳的酒水管理工作。 2.建立、健全餐廳酒水的各項管理制度和工作規范。 3.檢查運營情況,督導、落實各項規章制度和工作規范，發現問題及時予以解決。 4.督促員工做好會所所有設施設備的日常保養。 5.審核各種物品的申領，并控制成本。 6.有國際酒店同崗位的經驗3-5年。 調酒師 1.熟練掌握酒水知識。 2.根據出品標準,結合哈爾濱特色,適時開發創新產品。 3.所有酒品符合出品標準。 4.確保符合操作標準和食品衛生相關政策。 5.熟練掌握經典雞尾酒，分子雞尾酒并可以自創雞尾酒。 6.了解葡萄酒的相關知識。

任職資格： 1.能與各級員工互動交流。 2.工作積極主動。 3.了解，旅游產業和酒店銷售。 4.良好的交流溝通能力。 5.良好的團隊合作精神。 任職要求： 1.具有至少2-3年國際連鎖酒店的相關經驗。 2.熟練操作微軟等操作系統。 3.良好的職業操守，原則性強，職業規范度高。 4.較強的工作責任心和學習能力，良好的團隊合作意識。

崗位職責 1、完成酒店客房及宴會方面的銷售目標。 2、在銷售總監的監督下，履行酒店賦予的職責。 3、通過保持與其負責區域客戶的聯系來進一步提高酒店的知名度。 4、清楚地了解其分管區域的銷售目標，并預先在銷售計劃中將其按年/月/周的目標進行細分。 5、安排每日走訪客戶，以期在客房及餐飲上為酒店尋求更多的業務。 6、以最有效的方式劃分銷售區域。 7、履行客戶關系管理的職責，通過完成計劃周詳的客戶拜訪實現銷售目標。 8、提供售后服務，確保認真對待所有投訴，在必要時與相關部門進行溝通。 9、根據各自管轄區域撰寫市場及競爭者情況報告。 10、確保所有客戶信息的時時更新，包括數據信息的更新，產品跟蹤，客戶動向。 崗位要求 1、有良好的職業操守。 2、了解旅游產業和銷售。 3、對工作日程安排的適應性。 4、具有至少2-3年國際連鎖酒店的相關經驗。 5、形象好氣質佳，女士優選

良好的英語基礎。 Good command of English language. 安全衛生課程、HACCP證書，掌握當地的環境、食品和安全衛生規章。 Course on food safety and hygiene, HACCP certified, control environmental, local food safety and hygiene regulations 精通計算機程序、熟知軟件及電子表格系統。 Computer operation and familiarity with some software packages, including Spreadsheet programs. 關鍵控制要點 Critical control points 餐飲部和工程部的預計維修清單 F&B and Engineering preventive maintenance list 糾正行動 Action plan rectification 做好易腐蝕食品的明細/質量/交貨記錄 Specification / quality / delivery records for perishable food items 交貨包裝中的食品必須用可清洗的容器轉移 Items to be removed from delivery packaging and transferred in washable? containers 保證有足夠的冰箱，溫度控制運轉正常 Sufficient and well maintained refrigeration equipment functioning at correct temperatures 每天檢查貯存的干凈狀態，保持恒溫 Daily spot check on storage conditions and holding temperatures

Primary Responsibilities 主要職責: ·Obey the work assignment, give full play to the work ability and make the best work performance. ·Sincerely and effectively sell and promote hotel facilities. ·Do a good job in business negotiations with business groups and travel groups, actively promote guest rooms, develop customer sources, sign sales contracts on the premise of meeting the highest interests of the hotel, and ensure the completion of the sales plan. ·Represent the hotel at conferences, exhibitions, seminars and celebrations if necessary. ·Establish and maintain records of customer sales and other relevant data. ·Safeguard the interests of the hotel and strictly abide by the hotel's sales and operating procedures. ·Make sales visits, often make personal visits to business companies / travel agencies / government customers, and establish good cooperative relations and future business contacts. ·服從工作分配，發揮工作能力，做出最的工作表現。 ·誠懇、有效地銷售和推廣酒店設施。 ·做好與商務團體、旅行團體等進行業務洽談，積極推銷客房，開拓客源，在滿足酒店最高利益的前提下，簽訂銷售合同，并確保銷售計劃的完成。 ·如工作需要，代表酒店出席會議、展覽會、研討會和慶典活動。 ·建立和保持客戶銷售及其它有關數據的記錄。 ·維護酒店的利益，嚴格遵守酒店的銷售和運作規程。 ·進行銷售拜訪，經常對商務公司/旅行社/政府客戶進行個人拜訪，建立良好的合作關系和將來業務的聯系。 Knowledge and Experience 知識和經驗: ·Have the strong ability of social campaign, adapt to changes, and judge. ·Mastering the knowledge of sales skills, have the strong practice experience and positive attitude to work. ·具有較強的社會活動能力、應變能力及判斷能力，熟悉本職工作。 ·掌握一定銷售的技能、技巧知識，并具有較強的實踐經驗，以及積極的工作態度。

日常職責: 服從工作分配，發揮工作能力，做出最的工作表現。 誠懇、有效地銷售和推廣酒店設施。 做好與商務團體、旅行團體等進行業務洽談，積極推銷客房，開拓客源，在滿足酒店最高利益的前提下，簽訂銷售合同，并確保銷售計劃的完成。 如工作需要，代表酒店出席會議、展覽會、研討會和慶典活動。 建立和保持客戶銷售及其它有關數據的記錄。 維護酒店的利益，嚴格遵守酒店的銷售和動作規程。 進行銷售拜訪，經常對商務公司/旅行社/政府客戶進行個人拜訪，建立良好的合作關系和將來業務的聯系。 禮貌問候酒店的商務貴賓，了解是否滿意酒店的服務，是否有需要協助解決。 對市場銷售部新員工或培訓學員進行業務熟悉培訓。

Primary Responsibilities 主要職責： ·Ensure that inquiries and requests are correctly faced with courtesy and efficiency at all times. ·Perform check-in, check-out or room change procedures. ·Exchange foreign exchange currency or travelers’ cheque following the daily rate and hotel regulation. ·Be aware of the complete range of services and facilities which are offer at the hotel. ·Check the daily arrival list and ensure that the rooms are correctly assign following guest status or/and preference in coordination with the Guest Relation Officer. ·“Be Magnifique” by doing everything possible to ensure that the guest have a positive impression of the hotel at any time. ·確保禮貌高效的處理客人咨詢或需求； ·執行入住，退房和換房程序； ·根據酒店規定和當日匯率換外幣或旅行支票； ·熟知酒店的服務設施； ·查詢每日預抵明細，與賓客關系主任合作確保根據客人狀態和喜好合理分房； ·隨時提供美輪美奐的服務，確保客人隨時對酒店有積極印象。 Knowledge and Experience 知識和經驗： ·Have a good professional image and temperament, and understand the basic reception etiquette; ·Fluent Mandarin, strong language expression ability, good at communication, affinity and strong sense of confidentiality; ·Familiar with administrative and office management related workflow, good communication, coordination and organization skills; ·Familiar with office automation equipment and office software; ·Good teamwork ability, high sense of responsibility, proactive. ·有良好的職業形象和氣質，懂得基本的前臺接待禮儀； ·普通話標準流利，語言表達能力強，善于溝通，有親和力，較強的保密意識； ·熟悉行政、辦公室管理相關工作流程，良好的溝通、協調和組織能力； ·熟練使用辦公自動化設備及辦公軟件； ·良好的團隊合作能力，具有高度的責任心，工作積極主動。

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

【崗位職責】 ??熟悉了解酒店產品知識，以及相關活動。同時對酒店及周邊的產品知識具備高度的認知。 ??實現客房銷售和收益的最大化，其中以客房促銷最為重要。 ??及時高效的處理來自不同渠道的預訂。 ??每日檢查當日所有新預訂，取消或變更的預訂，確保信息準確無誤及時通知相關部門。 ??每日檢查未來3-5日的預抵散客及團隊預訂確保客人信息，需求，價格等信息準確無誤。 ??完成當班文秘工作，具體包括準備往來文件，文件的歸檔，發送傳真，電子郵件等。 ??一直保持積極的銷售態度，不錯過酒店范圍內的任何銷售機會。 ??發展酒店散客及團隊預訂團隊，并且確保每次的電話查詢，保證最大收益。 ??確保傭金需求被正確，及時的跟進。 ??確保所有的被拒業務根據原因加以歸檔。 ??確保所有往來文件被及時歸檔，其信息準確無誤。 ??遵守公司的信用制度并確保所有預期收益能被及時收取。 ??遵守預先設定的客房供應及房價控制。 ??根據預訂部相關流程，維護及更新客戶資料和營銷數據庫。 ??持續性地確保高水準的對客服務標準。 ??確保與相關的所有信息輸入準確無誤，并保證有足夠的備份以做檢查。 ??密切關注員工要求，包括注意預訂部每位員工的工作量及員工排班，以最佳狀況滿足運作需求。 ??定期組織員工培訓，確保員工收悉了解酒店產品，服務標準及相關知識。 ??遵守所有公司關于預訂部的規定。 ??遵守由酒店所有有關系統和操作流程的規定。 ??將預訂的工作質量永遠放在首位。 ??嚴格遵守品牌服務標準。 【崗位要求】 1、大專以上學歷，有同崗位工作經驗1年以上。 2、普通話清晰。 3、具有良好的產品電話銷售技能，能夠實現酒店客房預訂率最大化。 4、具有銷售業務談判能力，能合理調配酒店產品，分清先后，實現客房銷售目標。 5、具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向。 6、能夠督導團隊成員的預訂工作，指導下級提高電話銷售能力。

崗位職責 1.掌握房態，每天定時編發房態表，并通知客房樓層。 2.做好信息收集和資料積累工作，準確回答賓客問詢。 3.負責客房所有鑰匙的管理和收發工作。 4.負責撿拾物品和遺留物品的登記、存放和處理。 5.負責整個酒店鮮花的預訂和鮮花質量把關工作。 6.負責部門考勤和餐卡統計工作，領發員工工資、獎金、補貼。 7.負責每日樓層人員的統籌安排及休班。 8.負責對講機、值臺電話的管理。 崗位要求 1.有相關工作經驗者優先。 2.身體健康，五官端正，無不良嗜好。 3.能熟練操作日常辦公軟件，有一定的文字處理及溝通協調能力。 4.有一定的英語基礎。

要求2026年7月畢業的在校大學生，善于溝通、態度認真，酒店提供食宿、實習津貼，有意者可直接電話或到酒店人事部參加面試。

Primary Responsibilities 主要職責 ·Implement and improve standard operating procedures. ·Maintain a high standard of service skills and skills. ·Assist in organizing special events and recommending special promotion. ·Familiar with product knowledge. ·Ensure that all goods storage areas are kept in order and clean. ·Perform other relevant duties and special tasks assigned. ·執行和改進標準操作流程。 ·保持高標準的服務技能和技巧。 ·協助組織特殊事件和推薦特色推廣。 ·熟知產品知識。 ·保證所有的物品存放區域保持井然有序且干凈衛生。 ·履行其它相關職責和指派的特殊任務。 Knowledge and Experience 知識和經驗 ·Minimum 10-12 months cumulative experience in hospitality/customer service, or in specific chosen area ·College or Bachelor (i.e. diploma, degree) in Hospitality or Business an asset, but all candidates are considered ·Desire to advance hospitality career, with strong ability, engagement, and motivation ·Agile and works well in fast-paced environments, willing to learn and commit to a role ·Excellent communication skills in English (+other language requirements, as applicable) ·至少累計10-12個月的酒店行業/服務行業的實習經歷 ·酒店管理或者相關專業的大專、本科學歷，對酒店行業感興趣的其他專業亦可考慮 ·渴望在酒店行業發展職業，有足夠強的能力、意愿和積極性 ·應變能力強，適應快節奏的環境，愿意不斷學習并且堅持 ·出色的英語溝通能力（學習二外者更佳）

崗位職責 1.負責酒店前廳部的接待和管理工作，熟知前臺服務設施的功能，處于完好狀態。 2.督導前臺員工服務質量標準、操作流程標準并對前臺各項工作實施全面監管。 3.進行有關的市場計劃分析制定部門工作計劃，完成工作報告。 4.使客房達到最高出租率，獲取最佳的客房收入。 5.督導下屬主管，委派工作任務，明確崗位責任，隨時調整工作部署。 6.保持良好的客際關系，能獨立有效地處理賓客投訴。 崗位要求 1.大專以上學歷，有同崗位工作經驗5年以上。 2.熟悉酒店前廳的經營管理工作，具有較強的工作責任感和敬業精神。 3.英語對話流利，有較強的協調管理能力，具有一定的銷售能力。 4.以較強的人際交往能力提高客人滿意度。 5.國際聯號工作經驗優先

·?Monitors competitors activities and assists in marketing intelligence ·?監督競爭對手的活動并協助監察市場動態。 ·?Refers sales leads to appropriate personnel within the InterContinental Hotels Group ·?在洲際酒店集團的范圍內將銷售線索提供給適合的人員。 ·?Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business ·?根據在銷售策略中既定目標，向新的、現有的、有可能的客戶進行銷售，并與其談判商定最適合的價格以爭取最大的利潤。 ·?Services existing business through management of account bases ·?通過客戶管理，向現有的客戶提供服務。 ·?Sell all facets of the hotel ·?銷售酒店的所有設施。 ·?Manage the corporate head office and the preferred hotel history for that company ·?管理公司總部檔案和了解公司優先使用的酒店記錄。 ·?Develop and maintain a regular pattern of sales calls, meeting with principals of target market ·?設立和保持定期的銷售拜訪模式，與目標市場的主要人物會面。 ·?Provides direction on, and conducts market research and analysis ·?指導和進行市場調研和分析。 ·?Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business ·?根據酒店的營業需要，與業務聯系人、會務策劃者、游客和會展局、旅行社、旅游運營商、航空公司、公司客戶、政府部門和其它客人發展并保持聯系。 ·?Builds profile within local market place through attendance at various events and local market place ·?通過參與當地市場的各種活動在當地市場上樹立良好形象。 ·?Conduct client interviews ·?對客戶進行拜訪。 ·?Entertain clients ·?招待客戶。 ·?Plan and conduct familiarization tours and site inspections ·?策劃并實施使客人熟悉環境的現場考察活動。 ·?Travel when required to promote the hotel and develop potential business ·?需要時出差對酒店進行推銷，發展潛在的業務機會。 ·?Maintain regular contact with the IHG hotels in your region and the regional reservation office ·?與所在區域內的洲際酒店集團成員和區域預訂辦公室保持定期聯系。 ·?Monitors existing business and inputs into sales strategy meetings to maximize business ·?監測現有業務，并在銷售策略會上提出建議以擴大業務。 ·?Grows existing business and establishes and pursues leads which will develop business ·?發展現有業務，并建立和尋找發展業務的機會。 ·?Interfaces with operations on a timely basis ·?及時與運營部門進行溝通。 ·?Initiates and prepares tenders for business ·?起動和籌備業務招標工作。 ·?Assesses sales and marketing data ·?評估市場銷售數據。 ·?Assists with the preparation of new products and services ·?協助新產品和服務的準備工作。 ·?Assists in the evaluation of sales and marketing activities ·?協助評估市場銷售活動。 ·?Analyses sales mix and likely impact on hotel goals ·?分析銷售綜合計劃和可能對酒店目標產生的影響。 ·?Implement direction from Director of Sales and Marketing and Regional Managers ·?按市場銷售總監與地區經理們的指示執行相關工作。 ·?Liaison with advertising agency ·?與廣告機構保持聯系。 ·?Stock control of collateral ·?宣傳品的庫存控制。 ·?Collateral input ·?設計宣傳品內容。 ·?Execute advertising/creative briefs in a timely manner ·?及時進行廣告設計的說明工作。 ·?Works with superior on manpower planning and management needs ·?和上級領導一起進行人力規劃和管理需求 ·?Works with superior in the preparation and management of the Department’s budget ·?和上級領導一起進行編制和管理部門預算。

·?reets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every ?opportunity ? ·?隨時以友好的態度與客人打招呼，為客人提供幫助，盡量用客人名字稱呼客人。 ? ·?Registers and rooms all arrivals according to established procedures ·?按照酒店的程序，為所有到達客人登記及安排房間。 ·?Maintains intimate knowledge of departmental standards and procedures ·?詳細了解部門標準及程序。 ·?Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation ·?為客人登記、結賬及更換房間，按照預定部要求，確保把所有數據完整輸入酒店電腦系統。 ·?Maintains cashier float and ensures accurate daily report of all money received ·?維持現金流動，確保收到現金的準確性。 ·?Cashes hotel guest’s personal and travelers checks and assists with currency exchange ·?為酒店客人兌換個人或旅游支票，協助客人兌換現金。 ·?Responsible and attends to guest’s request of using the service of safety box at all times ·?通過保險箱服務，滿足客人要求。 ·?Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. ·?了解酒店所有的促銷政策，如季節性的打包，宣傳單上的促銷內容，以及洲際酒店集團的促銷政策。 ·?Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty?Manager if he/she unable to assist ·?處理客人投訴，回答客人提出的疑問，在不能解決時，上報給前臺主管或大堂副理。 ·?Be?familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels ·?熟悉其他的洲際酒店及其地址，以至客人在登記卡上指出下一個目的地時，能為客人推銷另外的洲際酒店。 ·?Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service ·?盡量讓住店客人對你所提供的服務滿意，在客人離開時，為客人留下良好的酒店印象。 ·?Performs the audit balances and prepares all works for audit in an orderly fashion ·?完成審記報告，為審記做準備。 ·?Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems ·?了解預定程序標準，其中包括：正確使用表格，怎樣讀電報、電子郵件、信息，怎樣通過預定系統了解可供房間資源。 ·?Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand ·?按照洲際品牌標準，維持良好的個人儀態、儀表。 ·?Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times ·?保持前臺工作區域的干凈，及正常工作秩序。 ·?To handle the rebate, paid out /the account transferring. ·?處理折扣，付款及賬目轉移。 ·?Base on Check list of each shift to complete task ·?根據每日工作任務檢查表來更好的完成工作 ·?Assist guests with all inquiries, both hotel and non-hotel related ·?回答客人有關酒店及非酒店的質疑。 ·?Conduct effective shift briefings to ensure hotel activities and operational requirements are known ·?有效制作值班簡報，確保員工知曉酒店活動及操作要求。 ·?Maintain detailed knowledge of the activities of the day and alert to any potential problems ·?詳細了解酒店日常活動，警惕潛在問題。 ·?Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theaters, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events ·?詳細了解酒店附近的各個地方，如：餐廳、劇院、購物中心、電影院、娛樂場所、銀行、領事館、車站及其他特殊場所。 ·?Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards ·?按照酒店標準，確保表格、小冊子的供給。 ·?Consult Log Book for information/request left by outgoing shift ·?查看前一個值班在記事薄里留下的信息。 ·?Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy ·?按照酒店政策，處理送給客人的郵件、信息、傳真、電報及其他特殊物品。 ·?Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests ·?處理客人送出的郵件、包裹郵資及貨物。 ·?Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed ·?按照酒店鑰匙政策，確保客人鑰匙、前廳保存的其他鑰匙的順序及安全。 ·?Receive telephone calls and take messages for guests who are out, in accordance with hotel policy ·?按照酒店政策，在接到外出客人電話時，留言給客人。 ·?Record incoming registered mail, telegram, parcel, telex in appropriate file ·?存檔記錄好客人的掛號信、電報、包裹。 ·?Perform?other duties as maybe assigned by superiors ·?完成上級布置的其他工作

職位描述: 1. 用英語為賓客提供優質的酒水服務。 2. 出品酒水并進行收費酒水的銷售。 3. 吧臺的日常和月盤點，填寫銷售盤點表。 4. 吧臺日常酒水的申領，補充和保管。 5. 吧臺設備、用品的保養使其正常運轉。 6.協助副經理進行部分管理 任職條件: 1.能使用英語進行日常溝通。 2.兩年以上酒水出品經驗，一定的管理經驗 3.良好的酒水知識，熱愛本職工作，有責任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國際自助餐廳 3. 吧臺飲料暢飲 4. 度假村內所有娛樂活動及場地設施免費使用 5. 機場接送服務 6. 工作滿一年往返度假村和住址機票 7. 完善的工作意外傷害保險及社會保險 8. 國際化G.O團隊 9. 擁有登臺演出的機會 10. 每年輪換海外及大中華區度假村工作機會 11. Club Med海外度假村免費房間 12. 快速晉升通道

中高端酒店儲備店總 6個月-1年的培養成長期 負責酒店經營、業主溝通、各項指標達成、團隊建設 有酒店管理經驗2年以上

【職位描述】 ·Ensure that service is carried out in accordance with brand standards ·Responsible for guest and staff satisfaction in the outlet. ·Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required. ·Manage the delivery of high quality food to guests ·Ensure guest needs and reasonable requests are met ·Seek opportunities to continually improve food ·Abide by the Sofitel Guest Satisfaction System ·To make that the specialized food are its origin and in quality. ·Test and develop new dish and items ·確保員工根據品牌標準給客人提供服務。 ·加強、提高食品水準以超出規定的服務要求。 ·承擔起客人滿意的責任。 ·負責向客人傳送高水平食品。 ·確保客人的需求和合理的要求被滿足。 ·不斷尋找機會改進食品。 ·遵守索菲特酒店顧客滿意標準。 ·確定食物的產地和質量。 ·嘗試和開發新菜式和新的原材料。 【任職要求】 1.基礎英語交流能力。 2.具有西餅房相關管理工作經驗8年以上。 3.熟悉西式面包制作，有一定的創新意識 。

·?To assist the Purchasing Manager in ensuring that there is a proper follow-up of the orders after they have been placed and to see that the goods are delivered to the Hotel’s needs. ·?協助采購部經理確保收到的采購申請單有人負責跟進，并留意送抵的貨品是否符合酒店要求。 ·?To bring the matter to the attention of the Purchasing Manager who will take appropriate step to expedite matters, if should delays occur. ·?如發生不能按時交貨，應通報采購部經理，引起他的注意，以便他采取必要的措施敦促盡快到貨。 ·?To maintain files of executed and unexecuted orders. ·?將完成和未完成訂單分別歸檔保存。 ·?To keep adequate up-to-date files for purchasing records and establish and maintain a proper filing system for easy reference and tracing. ·?及時更新采購記錄，建立良好的檔案管理系統，以便查找和追蹤。 ·?To maintain documentation flow between the Accounts, Purchasing and other departments. ·?建立和保持與財務部及其他部門間的文件傳遞程序。 ·?To assist the purchasing Manager in the preparation of Monthly Purchasing Report based on prices of merchandise during the market surveys, comparatively analysis of suppliers’ prices during the month, and actual prices paid by the Hotel for the same period. ·?根據市場調查價格，協助采購經理準備采購月報表，比較分析同期供貨商報價和酒店實際支付的采購價。 ·?To attend the marketing survey arranged by Cost Controller, joined by Executive Chef, Cost Controller, F&B Manager or their assistant, as required by Hotel’s policies and procedures. ·?按照酒店政策規定參加由成本控制總監組織，有行政總廚，成本控制總監，餐飲經理或其助手參與的市場調查。 ·?To be familiar with import procedures and documentation’s and approaches that may be required from Local Government. ·?熟悉當地政府有關進口貨物的政策，文件以及審批程序。 ·?Keeps abreast of the marketplace as to innovation and value ·?與市場的革新及價值保持一致。 ·?Processes purchase requests from departments ·?處理部門采購需求。 ·?Obtains competitive quotations and bids ·?獲得有競爭力的報價和投標書。 ·?Ensure physical stock take is conducted as scheduled ·?確保按計劃進行庫存實物盤點。 ·?Posts orders to inventory module and produces purchase order for receiver to match against goods received ·?將訂購需求輸入系統的存貨模塊，并在實際收物時從系統中調出相關的采購訂單，與實物核對。 ·?Place approved orders ·?接收批準的采購定單。 ·?Establishes standard purchasing specifications ·?建立標準的采購規則。 ·?Ensures products and resources are assigned to the appropriate department and billed accordingly ·?確保物品準確的分發到部門并相應入帳。 ·?Supervises the hotels print shop to ensure timely and economical production of printed material ·?管理酒店的印刷店以確保及時的提供印刷服務。

Primary Responsibilities 主要職責 ·Communicates with executive chef on all aspects of the kitchen management, to ensure proper co-ordination of instructions and directives. ·Is strongly involved in menu planning, and recommending new dishes. Gives instructions in all outlets concerned for both kitchen and service side. ·Recommends to Executive Chef Changes in kitchen equipment and structure and transmits any recommendation from the rest of the kitchen brigade. Discusses future budget items and keeps track of requirement throughout the year. ·Installs in the various kitchen departments the importance of food cost control and makes them familiar with our FBI system. ·Evaluates the performance of the kitchen staff and gives the Executive Chef any recommendations for promotions or other actions. ·At all times he should keep a good working relationship with other departments and employees to ensure full co-operations and commitment from all. ·同行政總廚在廚房管理方面進行溝通以保證管理方針的協調一致性。 ·負責制定菜單和新菜式推介并制定所有餐廳的操作規程包括廚房和服務臺。 ·在廚房設備和結構改變方面給予建議并傳達其他廚房的建議，對未來預算進行討論并關注全年部門的需要。 ·保證廚房各部位了解食品成本控制的重要性，并使各部位熟悉FBI系統。 ·評定廚房員工的工作表現并給予行政總廚促進工作方面的建議。 ·與其他部門保持良好溝通并保證員工完成來自其他部門的工作。 Knowledge and Experience 知識和經驗 ·Strong leadership, execution, and good communication and coordination skills ·Familiar with food research and development processes, food production technology and other knowledge, with the ability to independently develop new products and process design; ·Have high cooking skills, understand and be familiar with the origin, specifications, and quality of food materials; ·Familiar with cost control management, kitchen equipment knowledge. ·有較強的領導力、執行力與良好的溝通協調能力 ·熟悉食品研發流程，食品生產工藝技術等知識，具有獨立開發新產品及工藝設計能力； ·擁有較高的烹飪技術，了解和熟悉食品材料的產地、規格及質量； ·熟知成本控制管理、廚房的設備知識。

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

Primary Responsibilities 主要職責 ?Ensure that your team delivers quality services, both in the production of customer service at all points of sale in the hotel. ?Ensure the correct operation of the various services in your department. ?Effective leadership of all department managers. ?Motivate and create a team spirit in all sections of the Food and Beverage. ?Ensure that the profitability of your department is consistent. ?Ensure that the health and safety regulations are complied with and applied in the department, especially HACCP standards. ?Ensure that there is compliance with the work legislation in Food and Beverage departments. ?保證團隊的服務質量及對客人展示酒店產品銷售的機遇； ?保證分部門的正確運作和不同風格服務； ?有效的領導分部門經理； ?在餐飲部每一個小分部，激勵并創造團隊精神； ?保證各個分部門的持續性盈利； ?保證各個分部執行健康安全政策，特別是HACCP標準； ?保證餐飲部的工作與相關要求一致。 Knowledge and Experience 知識和經驗 ?Proficient in English conversation; ?Working experience in international five-star hotel is preferred; ?Master the knowledge of tourism marketing, sales, sociology and hotel management; ?Strong social activity ability, organizational leadership and practical work ability; ?熟練的英文會話能力； ?國際聯號五星級酒店工作經歷優先； ?掌握旅游市場學、銷售學、社會學和酒店管理學知識； ?較強的社會活動能力，組織領導力和實際工作能力。