?Organisationof arrivals and transfer to the Hotel and Vessel ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Assistance to guests with lost luggage ?Coordination of airport representative and assisting with passenger travels ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Tour Director desk hours in accordance with the tour layout ?Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach ?Offer advice on food/restaurants, shopping, and activities during free time ?Receipt and handling of guest complaints & private guest excursions ?Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…) ?Instructing and briefing local guides prior to excursions ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

?Organization of arrivals and transfer to the Hotel and Vessel ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Assistance to guests with lost luggage ?Coordination of airport representative and assisting with passenger travels ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Tour Director desk hours in accordance with the tour layout ?Responsible for providing relevant information about the tour, welcome briefing and local, cultural and historic commentary on the coach ?Offer advice on food/restaurants, shopping, and activities during free time ?Receipt and handling of guest complaints & private guest excursions ?Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, motor coaches, guides…) ?Instructing and briefing local guides prior to excursions ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

①預(yù)定咨詢答復(fù)：各類客戶的預(yù)定咨詢答復(fù)，包括自來、銷售對(duì)接的團(tuán)隊(duì)或散客、行政接待等。 ②行程安排確認(rèn)：對(duì)客戶來園行程需求進(jìn)行安排和調(diào)整，確保行程的合理性和順暢性，包括時(shí)間安排、行程流程安排、行程項(xiàng)目安排等。 ③園區(qū)資源調(diào)配：根據(jù)客戶需求和實(shí)際情況，調(diào)配資源，如車輛、導(dǎo)游、餐廳等，確保客戶行程中的資源充足；也兼顧資源利用率高效利用。 ④外部資源預(yù)定：除園區(qū)資源外的外部資源預(yù)定，包括導(dǎo)游、房、餐、車、門票等，與銷售及外部資源對(duì)接確認(rèn)好后，向外部資源進(jìn)行下單，并做好賬單登記，定期推動(dòng)結(jié)算。 ⑤外部資源簽訂：根據(jù)公司發(fā)展戰(zhàn)略需求，推動(dòng)包括外部資源的梳理、篩選、簽訂相關(guān)合作協(xié)議， ⑥預(yù)定發(fā)布：遵循各口徑預(yù)定原則落實(shí)資源預(yù)占并填寫預(yù)定表，發(fā)布每日預(yù)定表，并完成系統(tǒng)下發(fā)。 ⑦客戶旅程風(fēng)險(xiǎn)管理：及時(shí)調(diào)度資源應(yīng)對(duì)和解決影響客戶旅程順暢性和合理性的問題。 ⑧預(yù)定檔案管理：每日每月各類預(yù)定數(shù)據(jù)統(tǒng)計(jì)、匯總與分析。 職位要求： １.大專及以上學(xué)歷，旅游管理或酒店管理等相關(guān)專業(yè)，有兩年以上文旅行業(yè)或旅行社計(jì)調(diào)工作優(yōu)先 ２.具有高度的工作積極性，極強(qiáng)的責(zé)任心，良好的溝通能力，思維敏捷 ３.熟練使用office辦公軟件

工作內(nèi)容： 1. 專業(yè)講解：需要對(duì)景區(qū)的歷史、文化、自然景觀等有深入的了解，并以生動(dòng)有趣的方式向游客進(jìn)行講解； 2. 維護(hù)景區(qū)秩序：在保證游客安全的同時(shí)，需監(jiān)督游客遵守景區(qū)規(guī)定，保護(hù)景區(qū)環(huán)境，維護(hù)景區(qū)的正常秩序； 3. 提供咨詢與服務(wù)：解答游客的疑問，提供旅游路線建議，協(xié)助處理游客在景區(qū)內(nèi)可能遇到的各種問題，確保游客的旅行體驗(yàn)； 4. 文化交流：作為景區(qū)文化的代表，講解員需參與文化交流活動(dòng)，推廣景區(qū)的文化特色； 5. 應(yīng)急處理：在遇到突發(fā)事件時(shí)，如游客受傷、迷路等情況需迅速采取行動(dòng)，協(xié)助處理問題； 6. 持續(xù)學(xué)習(xí)：不斷更新知識(shí)庫，以適應(yīng)景區(qū)發(fā)展和游客需求的變化，提升自己的專業(yè)水平。 任職要求： 1.必須掌握一門或多門外語，能夠?yàn)椴煌瑖业挠慰吞峁┓?wù)。（硬性要求） 2.擁有良好的溝通能力，能夠清晰、流暢地與不同背景的游客交流。 3. 擁有優(yōu)秀的服務(wù)意識(shí)，以游客為中心，提供高質(zhì)量的服務(wù)。 4. 有靈活的應(yīng)變能力，能夠迅速應(yīng)對(duì)各種突發(fā)事件，保持冷靜。 5.與同事保持良好的溝通和協(xié)作，共同提升游客體驗(yàn)。 6.持續(xù)學(xué)習(xí)意愿：愿意不斷學(xué)習(xí)新知識(shí)，提升個(gè)人專業(yè)水平。