§? Responsible for maximisation of room sales and revenue for the Hotel. 負責為酒店創造最大限度的賣房收入。 §? Supervises the taking of reservations and operates systems in accordance with expected company standards. 監督預定系統和operate系統的操作是否符合公司的標準。 §? Ensures the department operates with a sales attitude and all personnel are aware of sales opportunities within the Hotel, which will assist, with the maximisation of revenues. 確保“銷售部所有人員都知道酒店里面的銷售機會”的部門銷售態度，并相互協助,，以此實現收入的最大值化。 §? Ensures commercial management techniques of availability control are applied to achieve the maximisation of room sales and revenues. 確保商業廣告管理的技術及控制能達到最大限度的賣房收入。 §? Ensures availability is reviewed as per minimum required standards and all restrictions are recorded. 確保每個最小的必需標準被有效檢查且所有的限制被記錄。 §? Ensures all waitlisted business is recorded appropriately. 確保所有的不確定的業務被適當地記錄。 §? Ensures accurate advance booking count and forecasting is carried out. 確保正確的預訂計數且預測被實行。 §? Develops and maintains a high level of communication with all major sources of business, and advises Rooms and Marketing Division of feedback where necessary. 發展且維持所有主要業務來源的高度溝通，并通知房務部和銷售總監那些是必須回應的。 §? Adheres to all company credit policies to ensure all revenue expected will be received. 跟蹤所有公司的信用卡政策，確保所有的收入能被準確的收回。 §? Develops and maintains a high level of communication relating to business opportunity between the Hotel and the Sales office. 發展且維持與酒店和銷售辦公室之間有關商務機會的高度溝通。 §? Works within all pre-set budgetary limits. 確保所有的預售都在固定的預算極限里面。 §? Complies with all systems and procedures, established by Marketing Division. 遵從由銷售部建立的所有系統和程序。 §? Confirms all overbooking decisions with the Front Office Manager. 與前臺經理確認超出可以容納最大極限的房間。 §? Receives contracts detailing room allotments for Tour Operators and conventions from Sales department and updates Property Management Systems. 收到來自銷售部和更新財產管理系統為團隊分配房間的詳細合同及會議事項。 §? Maintains and answers all correspondence within 24 hours or in accordance with established standards. 維持和答案所有的通信在 24 小時之內或符合確定的標準。 ·???????? Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. 適當地分配職責和責任，以使員工掌握技能并獲得資源；在確保保持運營及安全標準的同時，關心并發展員工。 ·???????? Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning Manager in developing a team of active Departmental Trainers. 灌注公司的培訓理念，并緊密配合進修發展部經理發展一支部門培訓員 。 ·???????? Develops and assists with training activities focused on improving skills and knowledge. 發展和幫助培訓活動并把重心集中在提高技能和專業知識。 ·???????? Assists with the development and maintenance of a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. 協助從部門運作看部門的發展、維持和更新是否符合部門總監的操作政策 & 程序、操作手冊里的標準，確定年度檢討正確地反映任何的變化。 ·???????? Attends daily Marketing briefing – highlighting important details/ guests for on-day arrival. 叁加每日銷售的班前會，關于當天抵達的一些重要客人及應注意的細節。 ·???????? Assists with the preparation of the annual Rooms Business Plan, ensuring Divisional Objectives fully address business objectives of the Hotel and needs of associates. 協助做年度房間商務計劃的準備，確定完全酒店計劃上的商務目的和職員提出的需要。 ·???????? Assists with the preparation and regular update of the Reservations Departmental Budget in close cooperation with the Front Office Manager, ensuring targets are met and costs are effectively controlled. 協助準備和正常更新預訂部的預算，配合前臺經理確定目標被達到，而且費用有效地被控制。 ·???????? Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual. 確保部門提供的服務與部門操作手冊上的標準相一致并被高效率的使用。 ·???????? Attends and contributes to all Meetings as required. 參加所有有需要的會議并提出有用的建議。 ·???????? Ensures all associates provide courteous and professional service at all times. 確保任何時間都提供禮貌且專業的服務。 ·???????? Maintains positive guest and colleague interactions with good working relationships. 與客人和同事保持基于良好工作關系的接觸。 ·???????? Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International. 始終保持負責任的管理方式和行為，積極代表酒店管理團隊和凱悅國際。 ·???????? Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company. 根據酒店、行業和公司的指引，回應需求、改變，執行任何合理的任務及額外職責。