Main Duties 主要職責(zé) Administration 行政 §? Ensures efficientoffice administration procedures. 確保高效的部門運(yùn)作流程。 §? Ensures that alltraining records are maintained, filed and updated in the HR System. 確保所有的培訓(xùn)記錄得以在人力資源系統(tǒng)中維護(hù)、存檔并更新。 §? Ensures Trainingdocuments are properly routed with strict accuracy and confidentiality. 確保所有的培訓(xùn)文件能夠按照嚴(yán)格的準(zhǔn)確性和保密性進(jìn)行發(fā)送。 §? Maintains and updatesmanual and computerised filing system as required. 維護(hù)并更新各種手冊(cè)和指南，需要時(shí)在電腦中進(jìn)行分類存檔。 §? Liaises with the localLabour authority for all related matters as assigned by the Training Manager/Assistant Manager - Human Resources. 對(duì)于培訓(xùn)部經(jīng)理和人力資源經(jīng)理所指派的任務(wù)要經(jīng)常與當(dāng)?shù)氐膭谫Y機(jī)構(gòu)緊密協(xié)調(diào)合作。 §? Assists in ensuringall employee facilities are maintained within standards, ie. Training Rooms andLibrary. 協(xié)助確保所有的員工設(shè)施得以按照相應(yīng)的標(biāo)準(zhǔn)加以維護(hù)，例如培訓(xùn)教室和圖書(shū)館。 §? Assists in thecompilation and accuracy of the Departmental Operations Manuals, Employee TaskLists and Task Breakdowns. 協(xié)助完成對(duì)于各部門運(yùn)行手冊(cè)、工序表、工序分解進(jìn)行編輯和校正。 §? Assists in thepreparation of the annual Training Plan, ensuring the objectives fully addressthe business objectives of the Hotel and the training needs of the employees. 協(xié)助準(zhǔn)備年度培訓(xùn)計(jì)劃，確保培訓(xùn)目標(biāo)得以傳達(dá)酒店的目標(biāo)并能滿足員工的培訓(xùn)需要。 §? Assists the AssistantManager – Human Resources in compiling training attendance confirmation listsfor all training courses. 協(xié)助人事副理填寫(xiě)并確認(rèn)所有培訓(xùn)課程的相關(guān)出席情況。 §? Complies with hotel’sPolicies & Procedures. 編輯酒店相關(guān)的政策及程序。 Employee Communications 員工溝通 §? Assists with thecoordination of the employee recognition programmes. 協(xié)助協(xié)調(diào)員工認(rèn)知計(jì)劃的實(shí)施。 §? Assists in thecompilation, implementation and upkeep of the following employee communications– Employee Handbook, Monthly HR Activity Schedule, TFYF Update, Employee NoticeBoards, Television Communication. 協(xié)助編寫(xiě)實(shí)施及更新下列相關(guān)員工溝通文案—員工手冊(cè)、月度員工活動(dòng)安排、培訓(xùn)為了你的未來(lái)跟進(jìn)、員工關(guān)注板塊、電視交流。 §? Assists incoordinating of inter-departmental social activities and employee awardpresentations. 協(xié)助協(xié)調(diào)好部門內(nèi)部社會(huì)活動(dòng)及對(duì)于員工獎(jiǎng)賞的贈(zèng)與。 General 總則 §? Assists in conductingemployee survey according to HR plan. 根據(jù)人力資源部的計(jì)劃協(xié)助指導(dǎo)員工調(diào)查。 §? Assists in answeringinquiries from the employees on personnel and training issues respectivelywhenever possible. 在可能的情況下協(xié)助回復(fù)員工對(duì)于人事及培訓(xùn)方面事宜的要求及疑問(wèn)。 §? Assists in thepreparation of venue for the monthly Departmental Trainer forums andactivities. 協(xié)助準(zhǔn)備月度的部門培訓(xùn)師會(huì)議及活動(dòng)的安排。 §? Assists in variouscampaigns to promote Hyatt good practices. 協(xié)助完成酒店的各種活動(dòng)以提升凱悅優(yōu)秀的實(shí)戰(zhàn)能力。 §? Attends andcontributes to all Meetings as required. 根據(jù)要求參與所有的會(huì)議并做出貢獻(xiàn)。 §? Provides courteous andprofessional service at all times. 不間斷地提供禮貌并專業(yè)的服務(wù)。 §? Assists in recruitmentactivities, prepares and posts vacancy announcements, contacts applicants forscreening interviews; screens applications and resumes; arranges interviewsappointment and refers suitable candidates to Department Heads; checks anddocuments applicant references. 協(xié)助完成員工錄用，定期公布職位空缺需要，與應(yīng)聘者聯(lián)系面試事宜并向部門主管引薦合適的候選人，核實(shí)并對(duì)應(yīng)聘者相關(guān)信息進(jìn)行存檔。 §? Assists with thecoordination of the employee recognition programmes. 協(xié)助完成對(duì)于員工認(rèn)知計(jì)劃的協(xié)調(diào)工作。 §? Assists by checking toensure all employee facilities are maintained within standards, ie. EmployeeLockers, Employee Restaurant, Employee Dormitory and Employee smoking area. 協(xié)助檢查以確保所有的員工設(shè)施得以按照相應(yīng)得標(biāo)準(zhǔn)進(jìn)行維護(hù)，例如，員工的更衣柜、員工餐廳、員工宿舍以及員工的吸煙區(qū)。 §? Attends hotel trainingsessions as scheduled to improve skills and knowledge. 按照計(jì)劃參加酒店的培訓(xùn)課程以便提升自身的技能及知識(shí)。 §? Handles guest andemployee enquiries in a courteous and efficient manner, reporting complaints orproblems if no immediate solution can be found, whilst providing feedback for aprompt follow up. 禮貌且高效地處理客人及員工的要求，遇到投訴或問(wèn)題，如不能馬上找到解決辦法，要向上級(jí)報(bào)告。 §? Is knowledgeable instatutory legislation in employee and industrial relations, understanding andstrictly adhering to Rules & Regulations established in the EmployeeHandbook and the Hotel’s policies concerning fire, hygiene and health &safety. 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 §? Ensures high standardsof personal presentation & grooming. 確保始終都有高標(biāo)準(zhǔn)的形象和儀表。 §? Prepares letters ofoffer; assists in new employee orientation. 準(zhǔn)備錄用通知，協(xié)助對(duì)于新員工的入職培訓(xùn)。 §? Maintains positiveguest and colleague interactions with good working relationships. 與客人和同事保持基于良好工作關(guān)系的接觸。 §? Exercises responsiblemanagement and behaviour at all times and positively representing the Hotel andHyatt International. 在任何時(shí)間表現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店管理團(tuán)隊(duì)和凱悅國(guó)際。 §? Assists andparticipate in all Human Resources activities. 協(xié)助并參與人力資源部的所有活動(dòng)。 §? Ensures and practicesthe outmost protection of office’s confidentiality. 確保并實(shí)施對(duì)于本部門敏感信息的保密工作。 §? Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the Hotel, industry and company. 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 §? Complies with allpolicies andprocedures related tohotel or Hyatt Group. 遵守并執(zhí)行酒店及凱悅集團(tuán)所有規(guī)章制度。