ESSENTIAL FUNCTIONS主要職責： -Welcome and greet guests, greet them by name and familiarize them with their preferences 歡迎并問候客人，稱呼他們的名字并熟悉他們的喜好 - Familiar with operating system, such as billing system, reservation system and MAHA APP 熟練的使用操作系統，例如入賬系統，預定系統，縵縵APP以及其他工作系統 -Be familiar with the booking process of space functions, details and prices of service menus, liaise with the membership manager to update the usage and benefits of the black gold card usage and interests for owners 熟知空間功能的預定流程，以及A La Cart服務菜單的明細及價格；與會籍經理保持密切聯系，實時為住戶更新黑金卡的使用及權益 -Assist guests to check in in an efficient manner, ensuring that all information transmitted is complete and accurate; Assist project sales manager to proceed the unit handover process to our homeowners by presenting the welcome gift box including keys, service guide, warrantee, unit guidebook, utility registration documents, etc. 以高效的方式協助客人辦理入住，確保傳遞的所有信息是完整和準確的；協助銷售經理完成房間的交接手續，完成歡迎禮物、房間鑰匙、服務手冊、保修冊、樓書、注冊文件等 -Deal with guests daily reports and complains, actively and effectively follow up and close; Work closely with relevant departments to maintain the guest experience 處理客戶的日常報修及投訴，積極有效的跟進與閉環；與相關部門友好協作，維持住戶的居住體驗 -Arrange and update newspapers in public areas, assist guests to order other magazines and newspapers (if necessary) 公共區域報紙的更新與擺放，協助住戶預定其他的報紙及雜志（如需） -Charge collection and registration, billing (if necessary); Including but not limited to assessment fee, heating fee, maintenance & cleaning fee, etc. (We will continue to improve the fee list and collection process according to the actual operation situation in the future) 費用的收取及登記、開票（如需）；包括但不限于物業費，取暖費，維修費，清潔費 等。（未來根據實際運營情況將不斷完善費用列表及收取流程） -Prepare and participate in the festival activities, know the content and process of the activities, and send invitations to residents 節慶活動的前期準備與參與，悉知活動內容及流程，并向住戶發送邀請 -Adapt to shift changes and other reasonable work requirements from operations as required by operations 根據運營的需要，適應班次的調整、隨著運營所產生的其他合理的工作要求 KNOWLEDGE AND SKILLS任職要求： Education 教育水平： -College graduate or Certificate in Hotel Management. 大學畢業文憑或酒店管理畢業證書 Experience 工作經驗： -Minimum one year working experience in similar 5-star hotel or residences. 至少一年工作經驗在同級五星級酒店或公寓 Skills and Abilities 技能及能力： -Ability to read, write and speak English. Good Communications skills and Computer skill. 英語聽說讀寫能力及良好的交流溝通能力和電腦操作水平 -Being calm and patient and be of service passion. Team player. Being fair and responsible. Be passion and love working. 冷靜耐心，具備服務熱情。有強烈的事業心與責任心，具備團隊精神，秉公辦事。