北京南城天壇醫院附近700平米新店！誠心聘請前廳經理??！ 核心要求： 團隊管理 | 3年以上餐飲團隊管理經驗，能制定服務SOP、優化排班、處理客訴 素質培養 | 具備服務禮儀培訓能力，打造高執行力、高素養服務團隊 線上推廣｜精通抖音/小紅書運營，具備一定學習能力 成本意識 | 熟悉前廳物料管控，酒水損耗率管控經驗

【崗位職責】 1、協助管理層負責及整個運作收集對客服務過程中所產生的問題信息。 2、在前廳部經理的直接領導下，在當班期間負責整個酒店的正常運作。 3、要負責處理賓客的問題和投訴。 4、要負責重要賓客的迎領工作。 5、進行整個酒店的安全和日常的設備檢查工作。 6、解決當班期間發生的安全問題。 7、向其它班次協調交班記錄上需要溝通的事項。 【崗位要求】 1、本科以上學歷，有同崗位工作經驗3年以上。 2、能用流利的英語從事前廳服務形象氣質佳，精通電腦操作，具備較強的英文聽說讀寫能力。 3、儀表端莊，熱愛酒店工作，鉆研業務，反應敏捷，善于交際具有較好的管理和協調能力，能夠很好的發揮其管理、領導和監督的作用。 4、注重細節，工作有責任心，敢于承擔責任，執行力較強。 5、有上進心和良好的學習能力和抗壓能力。

SCOPE? 職務范圍 - The Lady in Red is an iconic symbol of Kempinski and is in essence the Hotel Ambassador (or First Lady). As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being. 紅衣女郎是凱賓斯基飯店的標志性象征，其意義為酒店大使。作為一個酒店總經理的延伸，紅衣女郎歡迎、會見和告別酒店客人，并負責與所有客人溝通，并提供高質量的服務標準。 OVERALL OBJECTIVES? 工作目標 The job of Lady in Red is executed satisfactorily when: 紅衣女郎工作執行標準，如下： - KEA (Kempinski Experience Assessment) audit results are 88% and above. KEA品質領先保證審查成績高于88%?? - ReviewPro results are rated on an average with “5” and above. 顧客滿意程度調查平均不低于“5”分。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?? ? - Hotel and Outlets are promoted. 推薦酒店的餐廳?? - Guest complaints are minimized and if occur followed up efficient and are reported to Operations team. 將客人的投訴最小化并通知給相應運營部門? - In case of immediate need, the Lady in Red helps with reception duties. 根據運營需要幫助前臺相關工作 MAIN RESPONSIBILITIES? 主要職責 - Communication of hotel & company philosophy and internal hotel representation. 酒店及公司溝通，及酒店內部的相關展示 - Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. 深度了解酒店，并且對酒店周邊信息有著可以隨時托盤而出的能力 - Knowledgeable about all VIPs in-house, hotel functions and special events. 熟知酒店各個VIP，了解酒店各項功能，一及酒店內部的活動? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? - Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile. 收集VIP客人的一手資料并傳達給酒店相關人員? - Welcome, facilitate and bid farewell to as many guests as possible. 歡迎并歡送客人?? - Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure. 迎接VIP客人并帶至房間，并在客人離店時進行歡送?? - Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time. 與前廳經理和總經理保持良好關系在會見top VIP 客人時按照客人要求準備量身定做的日程。 - Obtain as much information about a guest’s stay to be entered in the guest history. 在客人入住期間盡可能獲得客人信息并錄入客史檔案 - Welcome visitors to the hotel, assist with general information, internal promotions and directions. 歡迎參觀客人并提供相應信息 - Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction. 以積極禮貌的態度處理客人的投訴，并將相關信息傳達給對應員工以獲得客人滿意 - Maintain a record of all complaints and requests, follow up and inform concerned operating departments. 記錄客人投訴及要求并作出相應跟進工作 - Perform special projects and related duties as assigned. 按工作要求做出相應的調整 - Walk throughout the hotel recognizing guests and engage with them appropriately. 瀏覽需要熟知的常客并與其保持良好關系 - Attend & participate in daily briefings as scheduled. 參加日常交班簡報 - Report potential and existing hazards and rectified immediately. 報告潛在或存在的風險并及時作出調整 - Provide information to all guests regarding the services and possible internal promotions of the hotel. 向酒店客人提供酒店的信息及促銷活動以提高服務質量 - Senior Management on any unusual circumstances that might affect guest service and expectation. 在任何可能影響客人入住體驗的情況下扮演高級管理者的角色 - Take decisions on upgrades / comps / rebates etc. as per stipulated hotel policies and procedures. 在相關情況下按政策做出給予折扣這類的決定 - Participate in training programs. 參與培訓 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 相關工作包含但不僅限于以上要求，會根據業務發展和酒店需求隨時進

崗位職責 1?Ensure that Legendary Quality Experiences, policies, and procedures are properly understood and followed through. 2 To ensure that all Front Office employees deliver the Mandarin Oriental’s guiding principles and provide exceptional guest service at all times. 3 To maximize employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. 4 Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions. 5 To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents. 6 To respond to changes in the Rooms function as dictated by the industry, company, and hotel. 任職要求 1?Must possess a good verbal command of the English (and Mandarin) Language? 2 Possess a pleasant and outgoing personality? 3?Minimum?5 years Hotel Management experience in a hotel of similar deluxe standing and minimum 2 years of experience in the same position 4 Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees 4 Excellent overall communication skills 5 Able to multitask 6 The ability to work well in a team environment