【崗位職責】 1、負責行李部的日常運營管理，確保行李服務高效、有序進行； 2、監督和指導行李員的工作，確保客人行李的及時、安全運送； 3、協助前臺接待團隊，為客人提供優質的迎送服務及行李寄存服務； 4、處理客人關于行李服務的投訴或特殊需求，確保問題及時解決； 5、定期檢查行李設備（如行李車、寄存柜等）的維護情況，確保其正常使用； 6、協調與其他部門（如客房部、禮賓部）的工作，確保服務流程順暢； 7、負責新入職行李員的培訓及考核，提升團隊整體服務水平； 8、完成上級交辦的其他相關工作。 【崗位要求】 1、具備良好的服務意識和溝通能力，能夠熱情、耐心地對待客人； 2、身體健康，能夠適應長時間站立、行走及搬運行李的工作強度； 3、具備團隊協作精神，能夠有效管理并激勵下屬； 4、有酒店行李服務或相關崗位經驗者優先，無經驗者可培訓上崗； 5、能夠適應輪班工作制（包括夜班及節假日）； 6、具備基礎的英語溝通能力者優先。 [Job Responsibilities] 1. Responsible for the daily operation and management of the luggage department, ensuring efficient and orderly luggage services; 2. Supervise and guide the work of baggage handlers to ensure timely and safe transportation of guest luggage; 3. Assist the front desk reception team in providing high-quality welcome and drop off services as well as luggage storage services for guests; 4. Handle customer complaints or special requests regarding luggage service, ensuring timely resolution of issues; 5. Regularly check the maintenance of luggage equipment (such as luggage carts, storage lockers, etc.) to ensure their normal use; 6. Coordinate with other departments (such as housekeeping and concierge) to ensure smooth service processes; 7. Responsible for training and assessing newly hired baggage handlers to improve the overall service level of the team; 8. Complete other related tasks assigned by superiors. [Job Requirements] 1. Having good service awareness and communication skills, able to treat customers warmly and patiently; 2. Physically healthy, able to adapt to the workload of standing, walking, and carrying luggage for long periods of time; 3. Having a team spirit, able to effectively manage and motivate subordinates; 4. Priority will be given to those with experience in hotel luggage service or related positions, while those without experience can receive training and be employed; 5. Capable of adapting to shift work systems (including night shifts and holidays); 6. Basic English communication skills are preferred.