SCOPE 范圍
Responsible for cleaning the rooms and public areas in accordance with Kempinski standards
and procedures, and personalized service is provided according to guests' expectations.
按照凱賓斯基的標準和流程對房間和公共區域進行打掃，并根據客人的需求提供個性化服
務。
MAIN RESPONSIBILITIES 主要工作職責
Clean assigned occupied and vacant apartments according to the standards established by
the hotel.
根據飯店的標準清潔住客和空置公寓。
Clean the apartments, including bed making, dusting the room, furniture, cleaning the washroom, replenishing toilet paper, changing towels, wiping dust, cleaning the bathroom and kitchen counter, stove surface top areas, vacuuming the carpet and wiping wooden floors with floor mats and disposing of garbage. Report the room status in the WeChat working group after the room cleaning: tenant is at home, not at home or sleep out. For vacant apartment, in addition to the above, it also includes sofa cleaning and carpet shampooing, and the deep cleaning of all kitchen equipment, facilities, furniture and all areas ofthe apartment.
根據飯店衛生標準打掃住客公寓，包括鋪床、打掃房間、家具和衛生間，補充衛生紙、更換毛巾、擦塵、清潔浴室、廚房臺面和灶臺，用吸塵器清掃地毯、用地托擦拭木地板和處理垃圾。打掃完畢時，及時在工作群里上報住客房狀態:客人在家、客人不在家或外宿。對于空置公寓，除上述內容外，還包括沙發和地毯的清洗，所有廚房設備、設施、家具和公寓所有角落的深度清潔。
While cleaning the apartment, verify that all equipment and furniture is in good condition
and fiunctioning, and report to the supervisor for any items that need to be repaired. Do
not wear indoor cleaning slippers in public areas.
在清潔公寓時，確認所有設備和家具處于正常工作狀態，有需要維修的，及時向主管報告。請勿在公共區域穿著室內打掃時穿的拖鞋。
Keep the hygiene and order of the work trolley.
注意工作車的衛生和整齊。
Pay special attention to the apartment tenants with special cleaning time and preferences.
特別注意有特殊打掃時間和習慣的住客公寓。
Report to supervisor for anything that need to be repaired in the corridors and public areas around or outside ofapartments.
向主管報告公寓周圍、外部走廊、公共區域內需要維修的項目。
Do not talk loudly in public areas and apartments, and avoid talking about the privacy of
the tenants and employees.
不在公共區域及公寓內大聲交談，避免談論住客和員工的隱私。
Knowledgeable of hotel product and promotions in order to answer tenants’ questions.
了解飯店產品和促銷知識，以回答租戶的問題。
Answer all tenants’questions/requests in a friendly and caring manner, take appropriate
actions or, if needed, report to supervisors. lt may be providing information, giving an
extra amenities such as a towel, etc.
以友好和關心的方式回答所有租戶的問題、要求，采取適當的行動，如需要時，將
問題提交給有能力處理問題的相關人員。有可能是提供信息，為客人提供額外的物
品，如毛巾等
Record relevant information on the apartment cleaning sheet for query. For any special
requests need to be followed up, guest registration discrepancy, safety hazards, report to
the supervisor.
在房表上記錄相關信息，以便查詢。將客人的特殊要求，登記人數差異，公寓內潛
在安全隱患立即報告主管。
Report to the supervisor for any lost and found items at once and coordinate with
supervisor when taking items down.
發現客人遺留物品立即向主管報告，在取回物品時與主管協調。
Keep grooming match with standard.
根據飯店及品牌標準保持個人儀容儀表。
Conduct health regulation, safety policy,
執行健康及安全法規、政策及程序。
Settle danger situation and inform potential danger.
采取行動排除危險情況，并及時通知危險隱患。
Carry out all the process ofsafety emergency.
執行酒店安全緊急情況政策及程序。
Ensure heart of house clean, safe and hygiene.
保證酒店后場區域與前場區域保持同樣干凈、安全、衛生。
Keep analysis,evaluate.improve self-behaviour.
不斷分析、評估、改進個人工作表現。
Comply with code of conduct.
遵守道德行為規范。
Comply with Staff Handbook and related policies.
遵守《員工手冊》的相關規定。
Complete the temporary job assigned by the reporting leader.
完成上級安排的臨時性工作。
Additional responsibilities and tasks can be added at any time according to the needs of the
business and of the hotel.
根據業務和酒店的需要，可以隨時添加額外的職責和任務。
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