【崗位職責】 1. 負責品酒課程的培訓和銷售 2. 用高品質的服務維護客戶忠誠度 3. 負責度假村內所有酒水的管理，儲藏和采購 【崗位要求】 1. 需要有WSET證書 2. 有相關工作經驗優(yōu)先 3. 須掌握具備基礎英語和流利的普通話，掌握其它外語者（法語、日語及韓語等）更佳 4. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國際自助餐廳； 吧臺飲料暢飲； 度假村內所有娛樂活動及場地設施免費使用； 機場接送服務； 工作滿一年往返度假村和住址機票； 完善的工作意外傷害保險及社會保險； 國際化G.O團隊； 擁有登臺演出的機會； 每年輪換海外及大中華區(qū)度假村工作機會； Club Med海外度假村免費房間； 快速晉升通道。

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

職位描述: 1. 用英語為賓客提供優(yōu)質的酒水服務。 2. 出品酒水并進行收費酒水的銷售。 3. 吧臺的日常和月盤點，填寫銷售盤點表。 4. 吧臺日常酒水的申領，補充和保管。 5. 吧臺設備、用品的保養(yǎng)使其正常運轉。 6.協助副經理進行部分管理 任職條件: 1.能使用英語進行日常溝通。 2.兩年以上酒水出品經驗，一定的管理經驗 3.良好的酒水知識，熱愛本職工作，有責任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國際自助餐廳 3. 吧臺飲料暢飲 4. 度假村內所有娛樂活動及場地設施免費使用 5. 機場接送服務 6. 工作滿一年往返度假村和住址機票 7. 完善的工作意外傷害保險及社會保險 8. 國際化G.O團隊 9. 擁有登臺演出的機會 10. 每年輪換海外及大中華區(qū)度假村工作機會 11. Club Med海外度假村免費房間 12. 快速晉升通道

【崗位職責】 1、指導和監(jiān)督餐廳的日常工作，保證經營業(yè)務的正常進行。 2、組織安排員工的工作，監(jiān)督制定排班表，招聘新員工，制訂培訓計劃。 3、評估員工的工作表現，保證執(zhí)行各項規(guī)章制度，解決有關問題。 4、發(fā)展良好的客際關系，為客人進行特殊服務，處理客人投訴。 5、協助擬定菜肴推銷方案并做好餐廳促銷工作。 6、協調餐廳與廚房之間的關系，及時反饋信息，建立以客人為中心的服務意識。 【崗位要求】 1、 大專及以上學歷，2年以上餐廳工作經驗； 2、具備良好的英語基礎，能用英語與客人介紹菜品及解決客人需求； 3、具備一定的策劃能力，有大型市場活動推廣經驗尤佳； 4、具有敏感的商業(yè)和市場意識，分析問題及解決問題能力強； 5、具備良好的溝通合作技巧及團隊建設經驗。

【崗位職責】 1、營運 通過使用歷史數據和預測數據來制定一份可行的部門年度指標。 正確的預計商業(yè)需求已確保最有效率的人員配備和食物供給。 制定最有效率的管理者和員工的排班表。 <保證知曉和實施標準操作程序和本地標準操作程序。 定期的回顧和更新運營標準。 任何時候都要保持餐廳的安全和衛(wèi)生標準。 執(zhí)行39點衛(wèi)生設備檢查表，所有部門每月檢查一次。 有責任管理好餐廳的所有財產和設施。 保持每月進行防護維修檢查一次 堅持執(zhí)行所有的待客原則。 最重要的是，通過自身的榜樣和親自動手去領導和激勵員工。 能預測市場變化并在需要的情況下回顧運營。 對市場競爭者進行分析。 2、人力資源 每季度與人力資源總監(jiān)一起為下屬經理和主管制定和實行管理培訓計劃。 實行部門的每天15分鐘培訓項目。 負責專業(yè)和及時地完成所有員工的表現評估。 負責與餐飲總監(jiān)一起進行員工管理，包括雇傭、訓誡等。 對每位員工實行“打開大門”的政策。 3、 行政管理 負責餐廳所有的財務和帳單的處理程序。 有責任和財務部和人事部一起，正確地管理每位員工的加班時間和考勤系統(tǒng)。 定期的計劃員工外出活動促進團隊合作精神。 在24小時內用合適的方式回應客人疑問或顧慮。 4、市場推廣 熟悉所有客人的獎勵計劃和關于他們賬目的正確結算程序。 發(fā)展和執(zhí)行計劃以達到餐廳的市場占有率。 >每個季度要熟悉市場上的競爭者并加以分析。 【崗位要求】 1、3年餐飲部工作經驗和至少2年管理崗位經驗 2、具備優(yōu)秀的專業(yè)的餐廳運營知識 3、具備優(yōu)秀的英語和普通話表達能力 4、至少大專畢業(yè)

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards

職位描述： 1.推薦酒店資源，牽頭與酒店建立合作關系； 2.協助與酒店的溝通,談判達成合同簽訂； 3.協調合作期間的問題。 任職要求： 1.具備酒店行業(yè)資源 2.具備良好的溝通協調能力。

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

【崗位職責】 1、營運 通過使用歷史數據和預測數據來制定一份可行的部門年度指標。 正確的預計商業(yè)需求已確保最有效率的人員配備和食物供給。 制定最有效率的管理者和員工的排班表。 <保證知曉和實施標準操作程序和本地標準操作程序。 定期的回顧和更新運營標準。 任何時候都要保持餐廳的安全和衛(wèi)生標準。 執(zhí)行39點衛(wèi)生設備檢查表，所有部門每月檢查一次。 有責任管理好餐廳的所有財產和設施。 保持每月進行防護維修檢查一次 堅持執(zhí)行所有的待客原則。 最重要的是，通過自身的榜樣和親自動手去領導和激勵員工。 能預測市場變化并在需要的情況下回顧運營。 對市場競爭者進行分析。 2、人力資源 每季度與人力資源總監(jiān)一起為下屬經理和主管制定和實行管理培訓計劃。 實行部門的每天15分鐘培訓項目。 負責專業(yè)和及時地完成所有員工的表現評估。 負責與餐飲總監(jiān)一起進行員工管理，包括雇傭、訓誡等。 對每位員工實行“打開大門”的政策。 3、 行政管理 負責餐廳所有的財務和帳單的處理程序。 有責任和財務部和人事部一起，正確地管理每位員工的加班時間和考勤系統(tǒng)。 定期的計劃員工外出活動促進團隊合作精神。 在24小時內用合適的方式回應客人疑問或顧慮。 4、市場推廣 熟悉所有客人的獎勵計劃和關于他們賬目的正確結算程序。 發(fā)展和執(zhí)行計劃以達到餐廳的市場占有率。 >每個季度要熟悉市場上的競爭者并加以分析。 【崗位要求】 1、5年餐飲部工作經驗和至少2年管理崗位經驗 2、具備優(yōu)秀的專業(yè)的餐廳運營知識 3、具備優(yōu)秀的英語和普通話表達能力 4、至少大專畢業(yè)

【崗位職責】 1、營運 按照經理的檢查表來開始和結束一天的營運。 與客人進行積極的互動，來尋求反饋。 在餐廳中，培訓、維持和執(zhí)行所有的服務標準。 執(zhí)行規(guī)范的酒吧指南，并進行展示，以確保給客人提供的飲料具有一貫的品質。 在班次上正確執(zhí)行收入和賬單控制程序。 處理日常員工的協作關系（例如時間調整）。 為所有的員工和客人，建立一個安全及衛(wèi)生的工作環(huán)境。 為餐廳營運提供盡可能的幫助（例如工作時間表，樓層安排，預定）。 找到解決如電話服務，最后一分鐘的預定，或其他每天可能發(fā)生的問題的方法。 主持餐廳每天的試菜和菜單培訓課程。 確保在餐廳營運時，協助服務員或領位，在各自的崗位上使客人滿意。 確保服務的食品和飲料有質量保證。 確保完成每天基本的工作。 保持員工制服的標準。 通過使用工作指令和檢查，管理一個有效的工程維護及保養(yǎng)程序。 理解和教導授權原則，以確保客人的滿意度。 運用崗位的輪換制，來確保工作安排的合理性。 熟悉所有客人的獎勵計劃和關于他們賬目的正確結算程序。 以身作則來激勵我們的員工取得成功。 2、人力資源 通過使用記錄，菜單以及適當的參考手冊對新加入的員工實施有效率的培訓課程。 通過所有可能的培訓和授權來激勵員工解決問題的熱情。 和員工建立有效的溝通，以爭取他們的信任和尊重。 根據公平對待的政策，建立公平和一致的輔導及紀律處罰程序。 3、 行政管理 直接或通過日志本與下一班次的主管或經理進行溝通。 確定并推薦獎勵項目，新的主意和方法。 積極推動部門與部門之間的關系。 【崗位要求】 必須有1年以上的餐廳管理經驗 有較好的服務精神和溝通技巧 精通英語和中文 至少大專及以上畢業(yè)

1、負責食物酒水的點單；為客人服務酒精/非酒精飲料和食物，據餐廳的特殊情況直接服務和指揮紳士淑女 服務客人，檢查賬單，協助餐廳區(qū)域的維修和設備保養(yǎng); 2、熟悉掌握預定系統(tǒng)的使用，掌握萬豪旅享家計劃; 3、指揮和協助咨客在客人到達的時候問候客人并將客人帶到座位上，確保為客人提供做好的服務; 4、預見客人的需求，了解客人的反饋和意見并及時與紳士淑女進行溝通，確保客人的滿意; 5、積極完成經理布置的所有任務。 任職資格: 1、大專及以上學歷優(yōu)先; 2、熟練使用各種辦公軟件; 3、普通話及英語熟練; 4、兩年相關工作經驗；有奢華酒店工作經驗者優(yōu)先; 5、兩年管理經驗。

1. 協助領班的管理人員為客人的食物酒水點單； 2. 為客人服務酒精/非酒精飲料和食物,根據餐廳的特殊情況直接服務客人，檢查賬單，協助餐廳區(qū)域的維修和設備保養(yǎng)； 3.?在經理的指引下提高營業(yè)點的客人滿意度。 任職資格： 1. 良好的溝通能力和服務意識； 2. 接受優(yōu)秀實習生。

1、負責食物酒水的點單；為客人服務酒精/非酒精飲料和食物。根據餐廳的特殊情況直接服務和指揮紳士淑女服務客人。檢查賬單，協助餐廳區(qū)域的維修和設備保養(yǎng); 2、在經理的指引下提高營業(yè)點的客人滿意度以及收入; 3、根據部門的運作程序為紳士淑女分配任務和職責; 4、預見客人的需求，無論多晚對所有客人的要求都要迅速做出回應。與客人建立一個良好的關系; 5、了解客人的反饋和意見并及時與紳士淑女進行溝通，確保客人的滿意; 6、積極完成經理布置的所有任務。 任職資格: 1、大專及以上學歷優(yōu)先; 2、熟練使用各種辦公軟件; 3、普通話及英語熟練; 4、兩年相關工作經驗；有奢華酒店工作經驗者優(yōu)先; 5、兩年管理經驗。

MAJOR RESPONSIBILIES?責任概要?: 1.?Directly responsible for the Sanitation of all Culinary & Front of House operational areas. 直接負責所有烹飪及客服區(qū)域的清潔消毒工作. 2.?Maintain China, Glass & Silver inventory, labor & supplies costs within Budgeted guidelines. 在預算規(guī)定內維護瓷器,玻璃器皿及銀器的盤點, 勞動力及供應商品的成本問題. 3.?Maintain clean & sanitized food preparation areas including all production equipment. 保證食品加工區(qū)域的生產設備清潔及經過消毒 4.?Responsible for the proper cleaning & storage of all dishes & serving equipment. 負責正確的清洗及所有餐碟及服務設備的存放. 5.?Responsible for the supervision of all trash removal to be dispose in garbage rooms. 負責所有的廢棄物統(tǒng)一回收到垃圾房. 6.?Responsible for maintaining the cleanliness of floor, wall, ceiling and exhaust hoods for all food preparation areas. 負責維護所有食物準備區(qū)域的地面, 墻壁, 天花板及排風管道的清潔. 7.?Responsible for the weekly cleaning & dish room supplies order. 負責每周清潔及洗碗房的配件申購. 8.?Maintain China and silver level accordance with guidelines set by Director of Food & Beverage. ?Participate in monthly and quarterly China Inventory. 維護餐飲總監(jiān)設定的瓷器和銀器的級別. 參與每月及每季度的瓷器盤點. 9.?Enforce Marriott’s 43?point Sanitation Checklist by having all Kitchens inspected on a monthly basis. 督促萬豪43點自測每月按時完成. 10.?Constantly spot-check equipment for sanitation, safety and proper working condition. 堅持做好設備清潔消毒檢查, 安全和正確的工作狀況. 11.?Attend BEO and other related meeting, as appropriate. 固定參加宴會統(tǒng)籌會議及其他相關會議. 12.?Ensure daily Sanitation inspections are made and follow –up 確保制定日常衛(wèi)生檢查并做好跟蹤工作. 13.?Accurately forecast business demands on a weekly basis to ensure efficient staffing. 正確根據每周營業(yè)狀況安排有效率的人員配備. 14.?Responsible for all accounting and billing procedures within Stewarding operations. 負責在管事部范圍內所有有關的財務及帳單. ?SPECIFIC DUTIES?工作任務 : 1.?To ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s. 確保了解和執(zhí)行萬豪的營運服務標準及酒店本地營運服務標準. 2.?Enforce operational Standards that are reviewed periodically, updated and improved. 確保營運標準周期性地被鞏固, 更新及執(zhí)行. 3.?Responsible to maintain the overall welfare of our Associates by providing them with the training and resources to take care of our guests. 通過培訓員工和提供資源來維護所有員工的福利使他們關照我們的客人. 4.?To ensure the efficient scheduling of supervisors and associates. 保證員工及主管的班表安排及時有效 5.?To be responsible for the accurate supervision of the associate time control and payroll systems by working with Accounting and HRD. 和財務及人事部負責控制員工勞動時間和工資系統(tǒng). 6.?To develop and implement Supervisor & Associate training plans on a monthly and quarterly basis in conjunction with HRD. 聯合人事部經理每月一同開發(fā)員工和主管的培訓計劃. 7.?To implement a departmental daily “15 Minute” training program. 完成部門每日15分鐘培訓項目 8.?To be responsible for the execution of Associate reviews, ensuring appraisals in a professional and timely manner. 負責員工的鞏固和執(zhí)行, 確保員工按時和專業(yè)地完成任務. 9.?To supervise all aspects of Associate management including hiring and discipline in conjunction with the Executive Chef. 協同總廚招聘及培訓員工. 10.?To train subordinate supervisors in effective “coaching and counselling” and the correct process of progressive discipline. 培訓主管 “談話及記錄” 的方式及正確訓誡和糾正. 11.?To conduct an effective monthly Associate meeting with minutes and P&A forwarded to the GM, F&B and HRD. 每月召開月度員工會議并做好會議記錄, 轉發(fā)總經理, 餐飲總監(jiān)及人事總監(jiān) 12.?To practice “open door” policy to all Associates. 對員工執(zhí)行開門政策 13.?Periodically plan outside Associates activity to promote teamwork. 定期安排外出員工活動提高團隊合作精神. 14.?To be responsible for maintaining outlet safety at all times. 任何時間均負責維護部門安全. 15.?To be responsible for asset management of all outlet property and facilities. 負責管理所有部門和設施的可利用資源. 16.?Conduct a preventative maintenance inspection on a monthly basis. 每月召開安全預防自查. 17.?Promote positive inter-departmental relations through candid communication and cooperation. 通過坦率的溝通和協調發(fā)展與部門間的關系. 18.?Ensure all Associates follow all job safety regulations and all hazards are reported to Loss Prevention and Engineering. 保證員工遵循所有工作相關的安全準則并將潛在問題報告保安部及工程部. 19.?Perform any reasonable request made of management which is not life threatening or against the law. 在法律允許范圍內和沒有人生威脅的情況下管理并提出合理的要求.

Duties and Responsibilities工作職責 Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures 按照部門的規(guī)范和程序提供高標準的餐飲服務。 Communicates to his/her superior any difficulties, guest comments and other relevant information  與上級領導交流有關疑難，客人意見和其它相關信息。 Establishes and maintains effective employee working relationships 與員工建立并保持良好的工作關系。 Attends and participates in daily briefings and other meetings as scheduled 參加和參與每日的例會和其它計劃好的會議。 Attends and participates in training sessions as scheduled 參加和參與計劃好的培訓課程。 Prepares for service by ensuring: 確保部門的以下各項工作就緒為客人提供服務： o    Grooming is impeccable and in accordance with ICHG personal presentation standards o    遵守洲際酒店集團的個人儀表儀容規(guī)范著裝無可挑剔 o    Outlet equipment is clean o    設備干凈 o    Equipment is sorted and stored o    設備分類且存放好 o    Glassware is polished o    玻璃器皿擦亮 o    Flatware is polished o    擦亮餐具 o    China is clean o    清潔瓷器 o    Waiter stations are prepared o    準備好服務臺 o    Cutlery is placed for buffet and table service o    擺放好自助餐桌上的餐具 o    Tables are set o    擺設好餐臺 o    Reservations are read and familiarized o    閱讀并熟悉預訂 o    Special occasions are ready o    準備好特別活動 o    Music is on o    放音樂 o    Lighting is on o    開燈 o    Outlet is ready for service and guest comfort o    酒吧準備就緒為客人提供舒適的服務。 o    Carries out effective service by ensuring: o    高效的提供服務： o    Guests are greeted and seated o    迎賓并安排客人就坐 o    Daily specials are explained and upsold o    說明并推銷每日特價 o    Food orders are processed accurately o    準確的下餐單 o    Trays and tray jacks are effectively used o    有效的利用托盤和托盤架 o    Food orders are taken quickly o    快速的為客人寫餐單 o    Payment methods are handled accurately o    確的處理付款方法 o    Working areas are cleaned and re-set quickly o    快速的清潔工作區(qū)和重新布置 o    Bar is clean o    清潔的酒吧 o    Used ashtrays are regularly cleaned o    定時清理用過的煙灰缸 o    Guests are conversed with in relation to the food and beverage products o    與客人談論有關的餐飲產品 ·         Carries out effective beverage service by ensuring: ·         通過確保以下內容高效的提供飲品服務： o    Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations o    遵守酒精飲料服務歸定，推銷飲料并定時為客人續(xù)酒。 o    Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine o    與客人談論葡萄酒，建意葡萄酒的品種和風格，寫單和為客人送酒 o    Promoting and selling cocktails to guests o    向客人推銷雞尾酒 o    Making and presenting cocktails o    調配和裝飾雞尾酒 o    Coffee and tea is served hot and in accordance with standard o    按規(guī)范提供熱的咖啡和茶 Take appropriate action to resolve guest complaints 正確處理客人的投訴。 Food and beverage stock is stored in relation to hotel procedures 按照酒店的規(guī)定存儲餐飲存貨。 Performs related duties and special projects as assigned 承擔相關的職責和安排的特別項目。 QUALIFICATIONS AND REQUIREMENTS任職要求 Required Skills – 技能要求 Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency. 持有當地政府規(guī)定的含酒精飲品知識課程證書或食品服務許可證或有效的健康或食品上崗證。 Able to read and write English 能夠讀寫英語。   Qualifications – 學歷 High School. 高中學歷   Experience – 經歷 Food service experience with general knowledge of restaurant operations preferred. 擁有食品服務經驗并具有餐廳運營的一般性知識者優(yōu)先考慮。

【崗位職責】 - 負責餐飲部行政管理工作,制定并實施餐飲經營的所有計劃。 - 負責實現部門的營業(yè)收入指標和利潤指標。 - 與行政總廚一起籌劃和設計菜單，開發(fā)當地需求的餐飲產品。 ?- 熟悉飯店管理理論、餐飲管理理論、營銷學和服務心理學。 - 協調與其他部門的工作關系，確保賓客得到滿意的餐飲產品和良好的服務。 -?制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 -?建全物資管理制度，對餐廳的設備、物資、用具等嚴格管理。 【崗位要求】 - 酒店管理或相關專業(yè)大專以上學歷； - 工作經驗及年限：至少2年以上餐飲部負責人工作經驗； - 有戰(zhàn)略管理、組織變革管理、管理能力開發(fā)、市場營銷、合同法、財務管理及談判技巧等方面的培訓能力； -?精通本部門的業(yè)務知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 -?熟悉 食品原材料采購、儲藏和廚房生產、餐廳服務全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協調發(fā)展。 -?具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產品配方、各種食品原材料出料率標準，控制產品質量和成本消耗。 -?具有社會活動能力、組織領導工作能力和實際工作能力；善于調動餐飲 部各級管理人員的積極性。

工作職責： 1、負責酒店餐飲的日常經營和管理。 2、研究分析市場狀況，了解客人的飲食需求. 根據酒店客人的飲食結構和生活習慣，確定酒店餐飲工作經營和管理目標； 3、根據酒店總體的預算要求，分析各月、年度的餐飲市場狀況，指導和審定餐飲部門的月、季、年度預算指標； 4、參與和指導餐飲部，定期研究，制定食品推廣計劃和餐飲部推廣計劃，審定各種時令和特價菜單； 5、制訂服務標準和操作規(guī)程，檢查管理人員的工作和餐廳的服務態(tài)度，服務規(guī)程、出品部門的食品(飲品）質量及各項規(guī)章制度的執(zhí)行情況，發(fā)現問題及時糾正和處理； 6、定期檢查所屬部門的各項經營情況，會同財務部對所屬部門的各項成本預算進行審定，有效地監(jiān)督和控制成本，保證所屬部門的綜合毛利。 7、激勵、培訓本部門的員工。 任職資格： 1、大專及以上學歷，具有五年以上星級酒店工作經驗； 2、掌握一定的英語口語，并能進行日常交流； 3、具有豐富的餐飲管理經驗，良好的客戶關系，語言、文字表達能力強； 4、熟悉國內知名品牌食品的現狀及發(fā)展趨勢，能夠把握行業(yè)技術發(fā)展趨勢和發(fā)展動向，對關鍵技術有獨到見解； 5、熟悉星級酒店籌開及運營標準和流程。