【職責(zé)內(nèi)容】 做好服務(wù)

【職責(zé)內(nèi)容】 提供專業(yè)美容美體、生活美容服務(wù)。離家近；工作環(huán)境好、收入可觀！ 崗位職責(zé)： 1、為顧客提供皮膚護(hù)理、美容服務(wù)； 2、按照專業(yè)儀器操作要求、程序進(jìn)行護(hù)理操作； 3、保持工作環(huán)境的干凈整潔； 4、學(xué)習(xí)產(chǎn)品知識(shí)和專業(yè)技術(shù)，不斷提高自身職業(yè)素質(zhì)和技能； 5、指導(dǎo)美容助理工作。 任職資格： 1、在18到40歲之間，優(yōu)秀人才年齡可放寬； 2、有美容美體/纖體，儀器操作經(jīng)驗(yàn)的優(yōu)先； 3、溝通理解能力強(qiáng)、技術(shù)手法好，有服務(wù)意識(shí)； 4、具有親和力和團(tuán)隊(duì)精神，有上進(jìn)心； 5、有美容師資格證術(shù)或者中醫(yī)證書優(yōu)先考慮。 上班時(shí)間： 8:30-11:30 13:30-19:00 晉升路徑：美容師--美容顧問--店長(zhǎng)--區(qū)域總監(jiān)--合伙人

與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 高效認(rèn)知和掌握銷售線索。 代表酒店參加國(guó)際及國(guó)內(nèi)的銷售活動(dòng)。 發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門做出應(yīng)有的貢獻(xiàn)。 仔細(xì)計(jì)劃與客戶的會(huì)面，對(duì)預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)。 在所負(fù)責(zé)的市場(chǎng)區(qū)域內(nèi)，監(jiān)視和報(bào)告市場(chǎng)及競(jìng)爭(zhēng)者的情況。 準(zhǔn)備銷售報(bào)告，確保市場(chǎng)及客戶信息的準(zhǔn)確性，以便于工作的跟進(jìn)。 積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場(chǎng)內(nèi)營(yíng)造酒店的知名度。 在所負(fù)責(zé)的區(qū)域內(nèi)，與市場(chǎng)銷售總監(jiān)一起計(jì)劃銷售攻勢(shì)，并確保其實(shí)現(xiàn)。 主動(dòng)參與，完成各種銷售報(bào)告。 協(xié)助計(jì)劃和配合銷售活動(dòng)。 協(xié)助配合開發(fā)制作所有酒店促銷材料。 管理客戶檔案數(shù)據(jù)庫(kù)，手工或以電腦更新客戶檔案。 不斷地對(duì)下屬員工給予持續(xù)建議及支持。 執(zhí)行上級(jí)要求的任務(wù)，完成市場(chǎng)銷售目標(biāo)。 遵守酒店酒店的員工守則。 遵守酒店酒店的政策及程序。 堅(jiān)持不斷的對(duì)自己的表現(xiàn)進(jìn)行分析評(píng)估。 完成上級(jí)交給的其他任務(wù)

To fully and correctly use Envision, Opera, EMS/EAS, Socialtable and all related systems and online tools. 充分、正確地使用Envision, Opera, EMS/EAS, Socialtable等所有相關(guān)系統(tǒng)和線上工具。 To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. ?確保遵守所有與財(cái)務(wù)記錄維護(hù)、資金處理和授權(quán)相關(guān)的酒店、公司和地方章程、政策和法規(guī)，包括及時(shí)準(zhǔn)確地報(bào)告財(cái)務(wù)信息。 Together with your Event Sales Team, to be primarily responsible for converting all incoming leads. 最大程度負(fù)責(zé)將所有電話詢價(jià)轉(zhuǎn)變成直接收入。 To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt 回答所有來電詢問，并在收到電子郵件的兩小時(shí)內(nèi)確認(rèn)該電郵詢問。 ?To undertake telemarketing activities to identify new business opportunities where required. 實(shí)施銷售拜訪，電話銷售活動(dòng)，以發(fā)現(xiàn)新的商業(yè)機(jī)會(huì)。? ?To provide courteous and professional service to our client and internal customers in other departments 為客戶及其它部門的內(nèi)部客人提供禮貌而專業(yè)的服務(wù)。

職責(zé)說明： 1、負(fù)責(zé)為美容院沙龍客人提供專業(yè)的美容服務(wù)。?? 2、講究職業(yè)道德，做到文明服務(wù)，保持美容的高水準(zhǔn)服務(wù)，維護(hù)公司聲譽(yù)。?? 3、定期建立貴賓及常客檔案，了解他(她)們的愛好、要求及皮膚的特性，以便更好地提供服務(wù)。?? 4、完成店長(zhǎng)安排的其他工作。 職位要求： 1、皮膚好，儀表大方，熟悉美容產(chǎn)品和手法， 2、持有美容師證書者、有美容院工作經(jīng)驗(yàn)者優(yōu)先考慮； 3、良好的語(yǔ)言表達(dá)能力，善于溝通，服務(wù)意識(shí)強(qiáng)，工作耐心細(xì)致； 4、吃苦耐勞，愛崗敬業(yè)，良好的個(gè)人素質(zhì)，較高的職業(yè)素養(yǎng)和道德； 5、性格開朗樂觀，積極向上，團(tuán)隊(duì)協(xié)作能力強(qiáng)。

職責(zé)說明： 1、負(fù)責(zé)為美容院沙龍客人提供專業(yè)的美容服務(wù)。?? 2、講究職業(yè)道德，做到文明服務(wù)，保持美容的高水準(zhǔn)服務(wù)，維護(hù)公司聲譽(yù)。?? 3、定期建立貴賓及常客檔案，了解他(她)們的愛好、要求及皮膚的特性，以便更好地提供服務(wù)。?? 4、完成店長(zhǎng)安排的其他工作?。? 職位要求： 1、皮膚好，儀表大方，熟悉美容產(chǎn)品和手法， 2、持有美容師證書者、有美容院工作經(jīng)驗(yàn)者優(yōu)先考慮； 3、良好的語(yǔ)言表達(dá)能力，善于溝通，服務(wù)意識(shí)強(qiáng)，工作耐心細(xì)致； 4、吃苦耐勞，愛崗敬業(yè)，良好的個(gè)人素質(zhì)，較高的職業(yè)素養(yǎng)和道德； 5、性格開朗樂觀，積極向上，團(tuán)隊(duì)協(xié)作能力強(qiáng)。

Directs, supervises and coordinates the activities inTelecommunication department 管理,監(jiān)督和協(xié)調(diào)總機(jī)房部門的運(yùn)作 Develops and implement procedures for proper handlingin and out going telephone calls, facsimile transmission, rental equipment,lease telephone lines and other telecommunication services 執(zhí)行和處理所有進(jìn)出的電話,傳真,相關(guān)設(shè)備的程序和其他相關(guān)服務(wù) Investigates complaints regarding theTelecommunication services and the Operators and technicians, takes appropriateactions 調(diào)查所有關(guān)于對(duì)電話服務(wù)，接線員和技術(shù)人員的投訴并采取行動(dòng) Develops working plans to carry out goals, comparesactual achievements against goal periodically, take necessary correctiveactions 推動(dòng)工作計(jì)劃,分享目標(biāo),把實(shí)際的成績(jī)和目標(biāo)作比較并作出相應(yīng)的措施 Establishes and maintains effective employee relations 建立維護(hù)和員工的良好關(guān)系 Organizes and conducts regular meeting for allTelecommunication staff to facilitate communication and a smooth operation???? 為電話接線員組織會(huì)議，促進(jìn)交流，建立一個(gè)和諧的運(yùn)作環(huán)境 Manages and monitors the operation of all equipment’s,software, hardware and endure all units are working and installed properly 檢查和監(jiān)督所有營(yíng)運(yùn)設(shè)備和各種軟件、硬件設(shè)施，保證所有的工作設(shè)備正常運(yùn)作 Ensures all telecommunication equipment’s are coveredby the correct maintenance contract and the preventive maintenance is performed 確保所有的電話設(shè)備有預(yù)防性維護(hù)和與合約商建立維護(hù)計(jì)劃 Maintains up to date list of all telecommunicationequipment 保留所有電話設(shè)備的最新清單 Monitors the performance of PABX/Voice Mail/CallAccounting software and maintain logbook of equipment performance report 監(jiān)督所有程控交換機(jī)，語(yǔ)音留言，計(jì)費(fèi)系統(tǒng)的正常運(yùn)作，并在交接本上記錄所有設(shè)備的運(yùn)作情況 Investigates and reports software problem to Vendors,coordinates interface problem solving with the hotel System Manager 調(diào)查和報(bào)告所有的異常情況給相應(yīng)的供應(yīng)商和酒店的電腦房經(jīng)理 Maintains suitable record to process telephone calls inthe billing system, and to maintain record of the room status up to the Brandminimum standards 確保電話費(fèi)用轉(zhuǎn)入帳戶的記錄,根據(jù)酒店的最低要求保留房間狀態(tài)的記錄 Maintains user documentation, PABX system reports,telephone list, and numbering plan leases agreement on rental lines, maintenancecontract and local licenses 保留相關(guān)的報(bào)表,電話程控交換機(jī)系統(tǒng)報(bào)告,電話清單,維修記錄和相關(guān)執(zhí)照 Performs PABX data-base programming and regularservice change to control class of service on all telephone sets in the hotel 完成所有數(shù)據(jù)規(guī)劃和服務(wù)以達(dá)到最好的電話服務(wù) Prepares and controls departmental budgeted 準(zhǔn)備和控制部門的預(yù)算 To attend Telecommunication seminar, productknowledge, presentation, organized by the external bodies 參加由外部群體組織的電子通訊班，了解產(chǎn)品知識(shí)，表現(xiàn)形式 Performs related duties and special projects asassigned 完成相關(guān)的項(xiàng)目并按設(shè)計(jì)完成相關(guān)的工程 Conducts shift briefings to ensure hotel activitiesand operational requirements are known 舉行班次例會(huì)確保員工知曉酒店的推廣和運(yùn)作需要 Prepares efficient work schedule for Telephone staff,arranging holidays, vacation, taking occupancy and forecasts and any largegroup movements into consideration 準(zhǔn)備員工的有效工作安排計(jì)劃，合理安排假期，預(yù)測(cè)未來生意從而作出相應(yīng)的行動(dòng)計(jì)劃，特別是一些大型的團(tuán)隊(duì) Performs other tasks as assigned 按要求完成其他的任務(wù)

Preparefood in accordance with portion and quality standards specified in recipes. Adhereto local regulations concerning health, safety, or other compliancerequirements, as well as brand standards and local policies and procedures.? ? 依照菜譜中份量和質(zhì)量的標(biāo)準(zhǔn)烹調(diào)食品。遵守當(dāng)?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當(dāng)?shù)氐囊?guī)章制度。 Technical secondary school or above, major in cooking is preferred 中專以上學(xué)歷，烹飪專業(yè)優(yōu)先 PRIOR WORKING EXPERIENCE 以往工作經(jīng)歷 Minimum 1 year related working experience. 至少1年的相關(guān)專業(yè)工作經(jīng)驗(yàn) ?Exposure to industry that required high service standard. 展現(xiàn)高水平的行業(yè)服務(wù)標(biāo)準(zhǔn)。 ?Able to work independently and in a team environment. 具備獨(dú)立工作的能力并能與團(tuán)隊(duì)共同合作。 ?Extensive knowledge of food handling and sanitation standards. 具有全面的食品加工及衛(wèi)生標(biāo)準(zhǔn)知識(shí)。

1.?Assist Canteen Chef directsall subordinate to ensure that all day to day operational matters are handledon time and associate expectations are met. 協(xié)助員工餐廳廚師長(zhǎng)指揮所有下屬職員使其能按時(shí)完成每天的運(yùn)營(yíng)工作，并且能達(dá)到員工的期望值。 2.?Ensure that specificoperations function efficiently and on time. 確保員工餐廳高效并按時(shí)運(yùn)營(yíng)。 3.?Prepares dutyrosters as directed, and schedules vacation and public holidays accordingly. 準(zhǔn)備排班和相應(yīng)的假期。 4.?Ensures that food isstored, prepared and secured hygienically and safely. 保證所有食品在儲(chǔ)存，準(zhǔn)備和來源的衛(wèi)生性和安全性。 5.Ensures that food isprepared and cooked according to menu and wastage is minimized. 確保食品按照規(guī)定的菜單準(zhǔn)備及烹飪，并且把浪費(fèi)降到最低。 6.Conduct theassociate satisfaction survey and do the menu innovation accordingly. 根據(jù)員工意見調(diào)查，改進(jìn)與更新員工餐廳菜單。 7.Maintainingstandards of hygiene and cleanliness in kitchen and related areas.???????? 維護(hù)清潔和衛(wèi)生標(biāo)準(zhǔn)在所有關(guān)于廚房的區(qū)域。 8. Checksmise-en-place, production procedures, repair and maintenance, employee groomingand manning levels ensuring they are in order and takes appropriate actionwhere necessary. 檢查準(zhǔn)備工作的生產(chǎn)程序，檢修，員工的儀容儀表，人員配備，必要時(shí)采取行動(dòng)。

Responsible in achieving the catering sales target and hotel budget of his/her markets and business segments 負(fù)責(zé)實(shí)現(xiàn)自己的市場(chǎng)部分的客房和餐飲的目標(biāo) Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through Customer Relationship Management. 代表酒店通過客戶關(guān)系管理，與本地和國(guó)際市場(chǎng)的客戶保持密切的聯(lián)系并推銷酒店 Ability and understanding of the market and competition 能夠掌握和理解市場(chǎng)和競(jìng)爭(zhēng) 3years experiences in Sales & Marketing, better to have experiences as Sales position with international chain hotel 3年銷售與市場(chǎng)的經(jīng)驗(yàn), 最好有國(guó)際連鎖酒店任職銷售的崗位經(jīng)驗(yàn) Good interpersonal & communication skills 良好的人際交往和溝通技巧

Direct andcontrol all subordinate associate to ensure that all day to day operationalmatters are handled on time and guest expectations are met 直接和協(xié)調(diào)所有下屬?gòu)N房確保所有業(yè)務(wù)事項(xiàng)時(shí)刻都按時(shí)已達(dá)到客人預(yù)期。 ?Provide guidanceand assistance to the outlet employees helping them in the execution of theirduties and responsibilities 提供指導(dǎo)和幫助,幫助每個(gè)部門員工執(zhí)行他們的責(zé)任和義務(wù)。 Oversee theservice standards in the outlet ensuring that they conform to the requisitestandards and meet or exceed customer expectations. 監(jiān)督服務(wù)標(biāo)準(zhǔn),確保它們符合標(biāo)準(zhǔn)和滿足所需,或超越顧客的期望。 ?Liase with theKitchen, Stewarding, Bars, Housekeeping and Engineering to ensure that theoperation runs smoothly in areas of joint responsibility. 與廚房,廳面、酒吧、客房、工程溝通,以確保運(yùn)行順利的共同責(zé)任。 Assist in theplanning and execution of promotional activities as directed 協(xié)助制定和執(zhí)行的促銷活動(dòng)。 Maximise revenuein the outlet by implementing upselling procedures 每個(gè)廳面實(shí)現(xiàn)出口利潤(rùn)的最大化和促銷。 Assist inmonitoring and controlling the financial performance of the outlet controllingcosts and expenses?協(xié)助監(jiān)測(cè)和控制部門的成本和開支的控制顯示財(cái)政業(yè)績(jī)。 ?Assist inmonitoring and controlling the hotel’s OE inventory and participate ininventory taking 協(xié)助監(jiān)控參與酒店的部分盤點(diǎn)庫(kù)存。 Conduct frequentfront and back of house checks ensuring mise-en-place, service procedures,standards of cleanliness and hygiene, repair and maintenance, employee groomingand manning levels are in order and take appropriate action where necessary 進(jìn)行經(jīng)常性的部門前線檢查,服務(wù)程序檢查,標(biāo)準(zhǔn)的清潔和衛(wèi)生、維修和保養(yǎng),員工培訓(xùn)和指令并在必要時(shí)采取適當(dāng)?shù)男袆?dòng)。 ?Assist in the maintenanceof efficient administration preparing and submitting reports on time asdirected 保持一種高效的管理部門和按時(shí)提交部門運(yùn)作報(bào)告

Oversee the implementation of laundry standards andprocedures 監(jiān)督洗衣房各項(xiàng)標(biāo)準(zhǔn)和工作程序的執(zhí)行 。 Recommended changes to these standards and trainingneeds on an ongoing basis 就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。 Maintain a current and thorough knowledge of alllaundry systems 對(duì)洗衣系統(tǒng)有最新和全面的知識(shí)。 Open and close the shift and ensure effective shifthand over 負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進(jìn)行 。 Distribution and collection of keys 分發(fā)和收集鑰匙。 Management of all incoming and outgoing calls toLaundry Department 管理洗衣部門所有的呼入和呼出電話。 Solve employee grievances 解決員工受到的不公正待遇問題。 Direct task allocations and change according to volumeand peak periods 依據(jù)工作量和高峰期等因素對(duì)工作進(jìn)行分配及變更。 Perform quality inspections 進(jìn)行質(zhì)量檢查。 Prioritize VIP or difficult guests 優(yōu)先服務(wù)貴賓或難應(yīng)付的客人。 Liaise with Housekeeping for guest and hotelrequirements 配合客房部滿足酒店和客人的要求。 Ensure laundry valet is processed and delivered in atimely manner 確保及時(shí)為客人提供洗衣服務(wù)并送還。 Co-ordinate special projects (e.g. equipment routineservice; stock inventories) 協(xié)調(diào)特別項(xiàng)目(如設(shè)備常規(guī)檢修；存儲(chǔ)用品)。 Manage all special requests made by guests 處理客人所有的特殊要求。 Ensure consistency within the department 確保部門內(nèi)工作的一致性。 Ensure you have complete knowledge of room types,layouts and facilities and the location of these 確保具有客房類型，設(shè)計(jì)，設(shè)施和位置的全面知識(shí)。 Supervise laundry storage areas 監(jiān)管洗衣房存儲(chǔ)區(qū)。 Maintain adequate stock levels 保持足夠的庫(kù)存水平。 Complete stock takes as required 按要求完成庫(kù)存盤點(diǎn)工作。 Maintain stock levels 維持存貨水平 Conducts shift briefings to ensure hotel activitiesand operational requirements are known 進(jìn)行交接班說明，確保了解酒店的工作和運(yùn)營(yíng)需求。 Works with Superior on manpower planning and managementneeds 與上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。

Ensure at all times maximum guest satisfaction through personal recognition to all guests along with? members, VIPs, and repeat guests, ?and prompt cordial attention from arrival through departure 確保最大限度上滿足客人的需求，會(huì)員及重要貴賓從到達(dá)至離開酒店期間，為客人提供個(gè)性化服務(wù)，使客戶滿意。 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 隨時(shí)以友好的態(tài)度與客人打招呼，為客人提供幫助，盡量稱呼客人的姓名。 Meets and escorts arriving VIPs and bids farewell upon their departure. 迎接并陪同抵達(dá)的重要客人辦理入住，在客人離店時(shí)應(yīng)向客人道別。 Provides courteous and efficient service and if possible complies with every guest request. 如果有可能對(duì)每位客人提出的每一個(gè)要求都要提供禮貌和高效率的服務(wù)和幫助。 Greets guests in a courteous and friendly manner. 禮貌友好的問候客人。 Escorts guests from the main entrance to the reception counter for registration. 從正門陪同客人到前臺(tái)登記。 Shows guests up to their rooms and explain the facilities the hotel provides. 引領(lǐng)客人到房間并向客人介紹酒店的設(shè)施。 Offer to do their flight reconfirmation, changes or new bookings. 為客人提供機(jī)票再確認(rèn)，更改或預(yù)訂機(jī)票的服務(wù)。 Promotes the hotel outlets and offers to make reservations for them. 推銷酒店的餐廳并為他們提供預(yù)訂服務(wù)。 Adheres to policies established by the hotel. 遵守酒店建立的制度。 To be thoroughly conversant with the computer system at the Front Office. 精通前廳的電腦系統(tǒng)。 Provides guest service and comply if possible with every guest’s requests. 如果有可能對(duì)每一位客人提出的每一個(gè)要求提供服務(wù)和幫助。 Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival. 檢查并確保為重要客人所預(yù)分的房間已經(jīng)就緒，所有客房所需相關(guān)用具已于客人抵達(dá)前布置完畢。 Ensures that the lobby and work place is kept clean at all times. 確保大堂和工作區(qū)域始終保持整潔。 Assist in taking room reservations, if a guest approaches the Front Desk or calls up. 如果客人路過前臺(tái)或打電話預(yù)訂房間，要幫助客人。 Works closely with the front desk staff to ensure a smooth check in. 同前臺(tái)員工密切合作以確保客人入住登記辦理順暢。 Provides information on the city to the guests. 向客人提供本市的有關(guān)資料。 Reads and signs the logbook and notice board for the latest news and follow-ups. 閱讀工作日志并簽字，注意板面上的最新信息并盡快解決落實(shí)。 Adheres to hotel policies and procedures. 遵守酒店的制度和工作程序。 Attends meetings and training programs (if any). 參加會(huì)議和培訓(xùn)。 Reports immediately any guest complaints to the Duty Manager 及時(shí)向值班經(jīng)理報(bào)告客人的投訴。 Issues fruits baskets and other amenities 贈(zèng)送果籃或其它用品。 Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times. 必須能夠向客人提供酒店各種附屬功能，旅游、票務(wù)，航班、公交、客船、火車時(shí)刻表及概述，所在城市特別事件及酒店組織的特殊活動(dòng)。必須隨時(shí)給予客人足夠重視。 Meets all repeated guests and VIPs upon arrival. 必須迎接抵達(dá)的所有常客及重要人物。 Checks with the reservation correspondence to make sure that all guest’s requests are granted. 核查預(yù)訂信息以確保客人所有要求均可滿足。 Assumes other duties as delegated from time to time. 隨時(shí)承擔(dān)被委派的其他工作。 Ensure all Airport pick-ups are being taken care of. 確保照顧到所有需要接機(jī)的客人。 Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通過最恰當(dāng)?shù)耐緩剑M可能地向客人提供最優(yōu)質(zhì)的服務(wù)和最新、最準(zhǔn)確的信息。 Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 為酒店保持良好的聲望并幫助酒店增加收入。

Assist guests with all inquiries, both hotel andnon-hotel related 協(xié)助客人各種與酒店相關(guān)或無關(guān)的問詢 Conduct effective shift briefings to ensure hotelactivities and operational requirements are known 進(jìn)行有效的交接班說明工作，以明確酒店活動(dòng)和運(yùn)營(yíng)要求 Maintain detailed knowledge of the activities of theday and alert to any potential problems 詳細(xì)了解當(dāng)日活動(dòng)情況并留意各種潛在問題 Maintain detailed knowledge of key occurrences in yourcity/location including directions to key points of interests, restaurants, theatres,shopping, cinemas, sporting and recreational facilities, banks, consulates,transport systems and special events 詳細(xì)了解所在城市和地區(qū)的情況，包括去往主要地點(diǎn)的路線、以及關(guān)于餐館、劇場(chǎng)、商場(chǎng)、電影院、體育場(chǎng)館、娛樂設(shè)施、銀行、領(lǐng)事館、交通系統(tǒng)和特殊活動(dòng)的信息 Maintain adequate supplies of forms, brochures andensure they are presented in line with hotel standards 保證供應(yīng)足夠的表格和手冊(cè)，并確保其質(zhì)量達(dá)到酒店標(biāo)準(zhǔn) Consult Log Book for information/request left byoutgoing shift 查閱交班人員的工作日志，尋找相關(guān)信息和要求 Manage all incoming guest mail, messages, telexes,facsimiles and special deliveries, in accordance with policy 按照相關(guān)政策，對(duì)發(fā)給客人的信件、留言、電傳、傳真和特快專遞進(jìn)行管理 Manage outgoing guest mail, courier services, postageof parcels and freighting as directed by guests 按照客人的要求，對(duì)客人寄出的郵件、通過信使服務(wù)寄送的信件、 包裹的郵資和貨運(yùn)進(jìn)行管理 Maintain order and security of guest keys and otherselected keys kept in Front Office, ensuring key issue policy is followed 遵守鑰匙管理政策，保證客人的鑰匙及其它存放在前廳部的的鑰匙的安全與有序管理 Receive telephone calls and take messages for guestswho are out, in accordance with hotel policy 依照酒店政策，替外出的客人接聽電話和留言 Record incoming registered mail, telegram, parcel,telex in appropriate file 在相應(yīng)的檔案上對(duì)寄給客人的掛號(hào)信、電報(bào)、包裹和電傳進(jìn)行記錄 Night staff check mail, message of expected guestsagainst the system/computer and expected arrivals 夜崗人員按照電腦系統(tǒng)和預(yù)抵房記錄對(duì)預(yù)抵客人的郵件和留言進(jìn)行查收 Prepare efficient work schedule for Bell staff,arranging holidays and vacations, taking into consideration projected occupancyand forecasts and any large group movements, especially those with early orlate arrivals and departures 在考慮入住情況預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日 Works with Superior on manpower planning andmanagement needs 與上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。

Deliver Food and Beverage service of high standard and in accordancewith departmental standards and procedures 按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。 Develop departmental standards and procedures to promotesalesmanship, beverage creativity and profit 為銷售，飲品創(chuàng)新和利潤(rùn)制定部門的規(guī)范和程序。 Communicates to his/her superior any difficulties, guest commentsand other relevant information? 與上級(jí)領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。 Delivers daily briefings and attends other Food and Beveragemeetings as scheduled 召開每日例會(huì)和參加計(jì)劃好的餐飲部會(huì)議。 Delivers prepared training sessions in line with a departmentalmonthly calender 按照部們的月度活動(dòng)日歷提供制定的培訓(xùn)課程。 Prepares for service by ensuring the department’s: 確保部門的以下各項(xiàng)工作就緒為客人提供服務(wù)： Groomingis impeccable and in accordance with ICHG personal presentation standards 遵守洲際酒店集團(tuán)的個(gè)人儀表儀容規(guī)范著裝無可挑剔 Equipmentis clean 設(shè)備干凈 Equipmentis sorted and stored 設(shè)備分類且存放好 Glasswareis polished 玻璃器皿擦亮 Requirementsfor special occasions are ready 特別活動(dòng)的要求準(zhǔn)備就緒 Musicis on 放音樂 Lightingis on 開燈 Outletis ready for service and guest comfort 酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。 Carries out effective service by ensuring all staff are aware oftheir role in: 確保所有員工了解自己的職責(zé)高效的提供服務(wù)： Greetingand seating guests 迎賓并安排客人就坐 Explainingand up-selling daily beverage specials 說明并推銷每日的特價(jià)飲料 Processingfood orders accurately 準(zhǔn)確的下食品單 Usingtrays and tray jacks effectively 有效的利用托盤和托盤架 Quicklytaking food and beverage orders 快速的為客人寫餐飲訂單 Ensuringpayment methods are handled accurately 確保準(zhǔn)確的處理付款方式 Ensuringworking areas are cleaned and re-set quickly 確保工作區(qū)快速的清潔和重新擺放整齊 Ensuringthe bar is clean 確保吧臺(tái)干凈 Regularlycleaning ashtrays 定時(shí)清理煙灰缸 Conversingwith Guests in relation to the food and beverage products 與客人交談?dòng)嘘P(guān)的餐飲產(chǎn)品 Carries out effective beverage service by ensuring: 通過確保以下內(nèi)容高效的提供飲品服務(wù)： Beveragesare up-sold and regularly replenished, abiding by responsible alcohol serviceregulations 遵守酒精飲料服務(wù)歸定，推銷飲料并定時(shí)為客人續(xù)酒。 Conversewith Guests about wine, advising the types and styles of wine, taking wineorders and serving wine 與客人談?wù)撈咸丫疲ㄒ馄咸丫频钠贩N和風(fēng)格，寫單和為客人送酒 Promotingand selling cocktails to guests 向客人推銷雞尾酒 Makingand presenting cocktails 調(diào)配和裝飾雞尾酒 Coffeeand tea is served hot and in accordance with standard 按規(guī)范提供熱的咖啡和茶 Patron care standards are adhered to by ensuring: 通過確保以下方面遵守賓客服務(wù)規(guī)范： Guestsare advised on alcoholic beverages 給予客人有關(guān)酒精飲料的建議 Thestrengths of alcohol is advised and guests are advised as to their effect 告知客人酒精強(qiáng)度，并告訴客人對(duì)他們的影響。 Compliancewith legal provisions of local liquor codes 遵守法律規(guī)定和地方酒精飲品條例 Levelof intoxication of guests is assessed and appropriate action taken 評(píng)定客人的醉酒程度并采取必要的措施 Adviseguest on the hotel’s policy of smoking 通知客人酒店的吸煙規(guī)定 Monitorfactors which interfere with the total experience of the guest 監(jiān)測(cè)影響客人總體體驗(yàn)的各方面工作 Cellar operations are carried out including: 酒窖管理包括： Correctuse of refrigeration system 正確的使用冰箱系統(tǒng) Effectiveoperation of the post-mix syrups bulk dispense system 有效的使用后混合桶裝糖漿分裝設(shè)備 Operatingthe beer reticulation system 使用啤酒過濾裝置 Adheringto stock control procedures 遵循存貨管理程序 Take appropriate action to resolve guest complaints 正確處理客人的投訴。 Requisition bar items according to bar stocks 根據(jù)酒吧存貨量領(lǐng)取酒吧物品。 Train bar attendant, wait help and bus help in basic beverageknowledge and beverage service 為酒吧侍應(yīng)生提供基本的飲料知識(shí)和飲料服務(wù)的培訓(xùn)。 Complete spillage report and submit to Food and Beverage manager atthe Conclusion of each shift 填寫灑酒單并在每班結(jié)束后交給餐飲經(jīng)理。 Assist the Food and Beverage Manager to source and review outletmusicians 協(xié)助餐飲經(jīng)理尋找和審評(píng)音樂師。 Assist to promote the musicians 協(xié)助樂師的推廣工作。 Design promotional material which is aimed at increasing revenue,covers and profit for the Bar with the approval of the Food and BeverageManager 設(shè)計(jì)以增加收入，人數(shù)和利潤(rùn)為目的的酒吧宣傳材料，然后由餐飲經(jīng)理審批。 Works with Superior on manpower planning and management needs 和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 Works with Superior in the preparation and management of theDepartment’s budget 和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

Conducts shift briefings to ensure hotel activities and operationalrequirements are known 進(jìn)行有效的交接班簡(jiǎn)報(bào)工作，以明確酒店活動(dòng)和運(yùn)營(yíng)要求 Supervise front desk operations during assigned shift including: 在當(dāng)班期間監(jiān)督前臺(tái)運(yùn)營(yíng)情況，包括： Maintenanceof guest information 維護(hù)客戶信息 Maintenanceof information about local events 維護(hù)當(dāng)?shù)鼗顒?dòng)的信息 Compileoccupancy statistics 統(tǒng)計(jì)入住情況 Supervisegroup bookings 監(jiān)督團(tuán)隊(duì)預(yù)訂情況 Assistingwith serious complaints 協(xié)助解決嚴(yán)重投訴問題 Supervise cashiering activities during shift including: 在當(dāng)班期間監(jiān)督收銀的活動(dòng)，包括： Cashhandling and banking procedure 現(xiàn)金處理和銀行業(yè)務(wù)程序 Dealingwith irregular payments 處理非正常的付款情況 Instructingstaff in credit policies and facilities 就信用政策和設(shè)備對(duì)員工進(jìn)行指導(dǎo)培訓(xùn) Instructingstaff in cash security procedures 就現(xiàn)金安全程序?qū)T工進(jìn)行指導(dǎo) Carry outdebtor control 實(shí)施應(yīng)收帳款控制 Preparereports 準(zhǔn)備財(cái)務(wù)報(bào)告 Supervisethe cashiering system 對(duì)收銀系統(tǒng)實(shí)施監(jiān)管 Works with Superior on manpower planning and management needs 與上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求的討論

Reports directly to andcommunicates with the Front Office Manager on all pertinent matters affectingguest service and hotel operations 直接向前廳部經(jīng)理匯報(bào)并就所有與賓客服務(wù)及酒店運(yùn)作相關(guān)的問題進(jìn)行溝通 Provides functional assistanceand direction to all departments 向所有部門提供功能性支持和指導(dǎo) ?Cooperates, coordinates andcommunicates with other hotel departments as required 按需要與酒店其它部門進(jìn)行合作、協(xié)調(diào)和溝通 Reacts to situations to ensureguests receive prompt attention and personal recognition throughout the hotel ?對(duì)各種狀況做出反應(yīng)，以確保來賓被及時(shí)的禮貌接待并得到充分的注意和重視 Responds to guest needs andresolves related problems 就客人的需求做出反應(yīng)并解決相關(guān)問題 Supervises and directsReception and Reservations personnel 對(duì)接待部和預(yù)訂部工作人員進(jìn)行監(jiān)督和指導(dǎo) Supports and assists FrontOffice personnel and all departments at peak periods 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助 Ensures VIPs and IHG rewards club guestsreceive special attention 保證貴賓和優(yōu)悅會(huì)會(huì)員受到特別關(guān)照 Inspects front of house andback of house regularly for cleanliness 定期檢查一線各部門和二線各部門的清潔狀況 ?Assists Guest Relations ingreeting, rooming, and sending off VIP guests 協(xié)助客戶關(guān)系部門迎接貴賓，為其安排房間并在其離店時(shí)送行 Monitors appropriate standardsof conduct, uniform, hygiene, and appearance of staff 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象 Provides input for Front Officemeetings 為前廳部會(huì)議提供信息 Promotes inter-hotel sales andin-house facilities 促進(jìn)店際銷售及推銷酒店內(nèi)的設(shè)施 Checks billing instructions andmonitors guest credit 檢查結(jié)帳說明并監(jiān)督客人信用情況 Analyses and approves discountsand rebates 分析和批準(zhǔn)打折相關(guān)事宜 Analyses the rate variancereport to ensure rooms revenue control 分析房?jī)r(jià)差異報(bào)告以保證控制客房收入 Takes action with the Property ManagementSystems (PMS) in emergency situation 在緊急情況下使用酒店管理系統(tǒng)（PMS） ?Fully conversant with all hotelemergency procedures 熟知酒店緊急情況所有處理程序 Ensures front line staffcomplies with FIT marketing techniques and maximize sales 確保一線員工遵從散客市場(chǎng)技巧并最大化的進(jìn)行銷售 Works with Superior and HumanResources on manpower planning and management needs 與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求 Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget 與上級(jí)領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門預(yù)算

管理直銷渠道 實(shí)施并監(jiān)控策略以通過直銷渠道為酒店帶來流量。 IHG 網(wǎng)站及 App。 HCM 內(nèi)容平臺(tái)的表現(xiàn)審計(jì)和內(nèi)容刷新。定期審閱酒店在HCM 內(nèi)容平臺(tái)的介紹、圖片、以及視頻等信息，以確保自然搜索相關(guān)性及預(yù)定流內(nèi)的轉(zhuǎn)化。 IHG 會(huì)議微信小程序 – 確保相關(guān)內(nèi)容及時(shí)更新。 IHG尚悅會(huì)微信小程序–提升尚悅會(huì)小程序在酒店相關(guān)部門的認(rèn)知度。確保相關(guān)客戶及銷售人員使用此工具。確保信息的完整和準(zhǔn)確。 IHG 微信商城。 產(chǎn)品提交 – 與收益管理、餐飲等相關(guān)部門通力合作設(shè)計(jì)產(chǎn)品確保競(jìng)爭(zhēng)力和并符合酒店定價(jià)體系。 產(chǎn)品上架與下架。 訂單管理、核銷管理。 私域流量(酒店粉絲群等)運(yùn)營(yíng)。 業(yè)績(jī)分析與回顧。 遵循IHG支持中心年度的營(yíng)銷日歷 （包括會(huì)員相關(guān)、品牌相關(guān)、及目的地相關(guān)）。 參與 ‘Ignite’ 數(shù)字營(yíng)銷項(xiàng)目，定期與支持中心的商務(wù)及營(yíng)銷團(tuán)隊(duì)共同優(yōu)化酒店相關(guān)關(guān)鍵詞。 根據(jù)酒店的需求參與‘boost’數(shù)字化營(yíng)銷項(xiàng)目，針對(duì)直銷渠道進(jìn)行進(jìn)一步引流。 與區(qū)域營(yíng)銷團(tuán)隊(duì)和兄弟酒店通力合作，提升跨酒店線上營(yíng)銷。 直播、內(nèi)容平臺(tái)(抖音及小紅書等)， 及‘KOX’合作 對(duì)平臺(tái)、KOX 及供應(yīng)商準(zhǔn)確傳遞酒店不同品類產(chǎn)品的賣點(diǎn)。 與相關(guān)部門，如收益管理、運(yùn)營(yíng)等部門協(xié)同，負(fù)責(zé)產(chǎn)品生成。 設(shè)計(jì)酒店跨渠道的轉(zhuǎn)化漏斗設(shè)計(jì)，不僅限于一次性收益，同時(shí)也注重長(zhǎng)期的跨平臺(tái)的效應(yīng)。 與KOX及供應(yīng)商協(xié)調(diào)內(nèi)容生產(chǎn)，包括但不限于文章、直播、短視頻等，與上述轉(zhuǎn)化漏斗設(shè)計(jì)相協(xié)同。 本地生活渠道（如點(diǎn)評(píng)）的內(nèi)容生成、餐飲相關(guān)產(chǎn)品的上傳。線上評(píng)價(jià)管理。 商務(wù)洞察與數(shù)據(jù)分析 每月及每季度提供跨渠道的數(shù)據(jù)分析、下一周期預(yù)測(cè)以及對(duì)關(guān)鍵數(shù)據(jù)進(jìn)行生意回顧。 定期的競(jìng)品分析以確保在競(jìng)爭(zhēng)群中保持競(jìng)爭(zhēng)優(yōu)勢(shì)。 引入可行實(shí)踐，標(biāo)準(zhǔn)以及創(chuàng)新，識(shí)別并利用新機(jī)遇。

Supervise and direct Concierge Desk activitiesand Concierge staff 對(duì)禮賓部柜臺(tái)的活動(dòng)和禮賓部服務(wù)人員實(shí)施監(jiān)督和指導(dǎo) Responsible for sorting and distributing guests andadministrative mail and returning mail to the sender for forwarding mail 負(fù)責(zé)挑選和分發(fā)客人的信件及行政信件，并將無人接收的信件送返發(fā)信人 Provide information pertaining to all hotel services,local places of interests, restaurants, doctors, sightseeing tours and anyother information likely to be of the interest to guests 提供客人可能感興趣的關(guān)于酒店所有服務(wù)、當(dāng)?shù)孛麆佟⒉宛^、醫(yī)生、觀光等方面的信息 Be prepared to recommend first and foremost thehotel’s own Food and Beverage outlets before any other, making himself totallyfamiliar with the operating times and each outlets benefits 最先向客人推薦本酒店的餐飲營(yíng)業(yè)場(chǎng)所，熟知這些營(yíng)業(yè)場(chǎng)所的營(yíng)業(yè)時(shí)間和各自的特長(zhǎng) Ensure the lobby is always kept in an orderly fashionand that ashtrays are kept clean 確保大廳始終保持整潔，煙灰缸始終干凈 Coordinates the paging of guests in the lobby, Food& Beverage outlets, and where considered appropriate by the Management 在大廳、餐飲營(yíng)業(yè)場(chǎng)所和其它管理層認(rèn)為合適的地方協(xié)調(diào)對(duì)客人的呼叫工作 Responsible for the maintenance of the hotelinformation directory (function board) and ensures that the information shownin current and accurate at all times 負(fù)責(zé)維護(hù)酒店信息簿（功能板），并確保所有信息的準(zhǔn)確性和實(shí)效性 Prepares efficient work schedule for Bell Services,arranging holidays and vacation, taking into consideration project occupancyand forecasts and any large group movements, especially those with early orlate arrivals or departures 在考慮酒店入住情況和預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日 Ensures that all bell staff are neat, clean andpunctual at all times and that they perform the task assigned to them promptlyand efficiently 確保所有行李服務(wù)人員隨時(shí)保持衣著整潔，工作守時(shí)，并且能夠快速和高效的完成任務(wù) Handle problems associated with guests and liaise withdepartment heads or executive management in the absence of the Front Office Manager. 處理與客人相關(guān)的問題，在前廳經(jīng)理缺席的情況下負(fù)責(zé)與各部門負(fù)責(zé)人或行政管理部門聯(lián)系 Works with linemanager and Human Resources on manpower planning andmanagement needs 與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求