與既有的客戶和潛在的客戶及合作伙伴保持密切的聯系。 高效認知和掌握銷售線索。 代表酒店參加國際及國內的銷售活動。 發揮創造力，為酒店的產品及部門做出應有的貢獻。 仔細計劃與客戶的會面，對預定的客戶實施客戶關系管理，完成銷售目標。 在所負責的市場區域內，監視和報告市場及競爭者的情況。 準備銷售報告，確保市場及客戶信息的準確性，以便于工作的跟進。 積極地傳播產品信息，在負責的市場內營造酒店的知名度。 在所負責的區域內，與市場銷售總監一起計劃銷售攻勢，并確保其實現。 主動參與，完成各種銷售報告。 協助計劃和配合銷售活動。 協助配合開發制作所有酒店促銷材料。 管理客戶檔案數據庫，手工或以電腦更新客戶檔案。 不斷地對下屬員工給予持續建議及支持。 執行上級要求的任務，完成市場銷售目標。 遵守酒店酒店的員工守則。 遵守酒店酒店的政策及程序。 堅持不斷的對自己的表現進行分析評估。 完成上級交給的其他任務

To fully and correctly use Envision, Opera, EMS/EAS, Socialtable and all related systems and online tools. 充分、正確地使用Envision, Opera, EMS/EAS, Socialtable等所有相關系統和線上工具。 To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. ?確保遵守所有與財務記錄維護、資金處理和授權相關的酒店、公司和地方章程、政策和法規，包括及時準確地報告財務信息。 Together with your Event Sales Team, to be primarily responsible for converting all incoming leads. 最大程度負責將所有電話詢價轉變成直接收入。 To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt 回答所有來電詢問，并在收到電子郵件的兩小時內確認該電郵詢問。 ?To undertake telemarketing activities to identify new business opportunities where required. 實施銷售拜訪，電話銷售活動，以發現新的商業機會。? ?To provide courteous and professional service to our client and internal customers in other departments 為客戶及其它部門的內部客人提供禮貌而專業的服務。

GENERAL MISSIONS ? Apply and enforce the bar manager's organization ? Centralize and transmit bar day stocks to the bar manager ? Control deliveries and ensure the distribution of products, consumables, PMH and laundry ? Alert the bar manager to the needs, products, consumables, PMH and laundry ? Check the setting up of bars before services ? Supervise the bar team during the various stages of the service ? Check the correct use of technical data sheets ? Welcome, advise and serve GMs: prepare and serve consumption according to technical specifications established in compliance with norms and standards ? Collect payment for drinks sold and record sales ? Ensure compliance with procedures (Free GO, Club Med Talent, Alcohol for Minors, etc.) ? Check the quality, speed, cleaning of the bar and tables during services ? Participate in the management of bars (inventory, invoicing, entry in Economat, budget reconciliation, Point of Sale, planning...) ? Identify malfunctions, implement corrective actions and propose action plans to your manager ? Propose actions to develop the sale of tailor-made products. ? Contribute to the atmosphere of the bar and offer his manager innovative and diversified events ECONOMIC RESULTS: ? Enforce sales prices, gratuities and receipts. ? Propose actions to achieve business objectives and instill commercial spirit in the team. ? Ensure the proper management of current stocks, and inventories, proper maintenance and use of equipment. HYGIENE & SAFETY ? Report to his manager difficulties of application relating to procedures and standards or health and safety standards ? Implement, apply and control the H.A.C.C.P. method and the hygiene and safety rules of the Bar ? Respect and control the rules of personal hygiene and clothing ? Make sure that unaccompanied minors do not consume alcohol ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials; ? Apply procedures for closing the activity. ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption ? Respect the service’s rules for dangerous products management (storage, protection equipment…) MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers YOU NEED -COORDINATION OF BAR OPERATION -Contributes to the operational follow-up of bars (organization, supply...).  -Involved in optimizing customer satisfaction and the achievement of business objectives and replaces the bar manager according to needs. YOUR KEY PERFORMANCE INDICATORS  ? Customer: Quality of welcome and service, ability to customize according to nationalities ? Business: respect for bar cost & sales development ? People: team training and development

Directs, supervises and coordinates the activities inTelecommunication department 管理,監督和協調總機房部門的運作 Develops and implement procedures for proper handlingin and out going telephone calls, facsimile transmission, rental equipment,lease telephone lines and other telecommunication services 執行和處理所有進出的電話,傳真,相關設備的程序和其他相關服務 Investigates complaints regarding theTelecommunication services and the Operators and technicians, takes appropriateactions 調查所有關于對電話服務，接線員和技術人員的投訴并采取行動 Develops working plans to carry out goals, comparesactual achievements against goal periodically, take necessary correctiveactions 推動工作計劃,分享目標,把實際的成績和目標作比較并作出相應的措施 Establishes and maintains effective employee relations 建立維護和員工的良好關系 Organizes and conducts regular meeting for allTelecommunication staff to facilitate communication and a smooth operation???? 為電話接線員組織會議，促進交流，建立一個和諧的運作環境 Manages and monitors the operation of all equipment’s,software, hardware and endure all units are working and installed properly 檢查和監督所有營運設備和各種軟件、硬件設施，保證所有的工作設備正常運作 Ensures all telecommunication equipment’s are coveredby the correct maintenance contract and the preventive maintenance is performed 確保所有的電話設備有預防性維護和與合約商建立維護計劃 Maintains up to date list of all telecommunicationequipment 保留所有電話設備的最新清單 Monitors the performance of PABX/Voice Mail/CallAccounting software and maintain logbook of equipment performance report 監督所有程控交換機，語音留言，計費系統的正常運作，并在交接本上記錄所有設備的運作情況 Investigates and reports software problem to Vendors,coordinates interface problem solving with the hotel System Manager 調查和報告所有的異常情況給相應的供應商和酒店的電腦房經理 Maintains suitable record to process telephone calls inthe billing system, and to maintain record of the room status up to the Brandminimum standards 確保電話費用轉入帳戶的記錄,根據酒店的最低要求保留房間狀態的記錄 Maintains user documentation, PABX system reports,telephone list, and numbering plan leases agreement on rental lines, maintenancecontract and local licenses 保留相關的報表,電話程控交換機系統報告,電話清單,維修記錄和相關執照 Performs PABX data-base programming and regularservice change to control class of service on all telephone sets in the hotel 完成所有數據規劃和服務以達到最好的電話服務 Prepares and controls departmental budgeted 準備和控制部門的預算 To attend Telecommunication seminar, productknowledge, presentation, organized by the external bodies 參加由外部群體組織的電子通訊班，了解產品知識，表現形式 Performs related duties and special projects asassigned 完成相關的項目并按設計完成相關的工程 Conducts shift briefings to ensure hotel activitiesand operational requirements are known 舉行班次例會確保員工知曉酒店的推廣和運作需要 Prepares efficient work schedule for Telephone staff,arranging holidays, vacation, taking occupancy and forecasts and any largegroup movements into consideration 準備員工的有效工作安排計劃，合理安排假期，預測未來生意從而作出相應的行動計劃，特別是一些大型的團隊 Performs other tasks as assigned 按要求完成其他的任務

管理直銷渠道 實施并監控策略以通過直銷渠道為酒店帶來流量。 IHG 網站及 App。 HCM 內容平臺的表現審計和內容刷新。定期審閱酒店在HCM 內容平臺的介紹、圖片、以及視頻等信息，以確保自然搜索相關性及預定流內的轉化。 IHG 會議微信小程序 – 確保相關內容及時更新。 IHG尚悅會微信小程序–提升尚悅會小程序在酒店相關部門的認知度。確保相關客戶及銷售人員使用此工具。確保信息的完整和準確。 IHG 微信商城。 產品提交 – 與收益管理、餐飲等相關部門通力合作設計產品確保競爭力和并符合酒店定價體系。 產品上架與下架。 訂單管理、核銷管理。 私域流量(酒店粉絲群等)運營。 業績分析與回顧。 遵循IHG支持中心年度的營銷日歷 （包括會員相關、品牌相關、及目的地相關）。 參與 ‘Ignite’ 數字營銷項目，定期與支持中心的商務及營銷團隊共同優化酒店相關關鍵詞。 根據酒店的需求參與‘boost’數字化營銷項目，針對直銷渠道進行進一步引流。 與區域營銷團隊和兄弟酒店通力合作，提升跨酒店線上營銷。 直播、內容平臺(抖音及小紅書等)， 及‘KOX’合作 對平臺、KOX 及供應商準確傳遞酒店不同品類產品的賣點。 與相關部門，如收益管理、運營等部門協同，負責產品生成。 設計酒店跨渠道的轉化漏斗設計，不僅限于一次性收益，同時也注重長期的跨平臺的效應。 與KOX及供應商協調內容生產，包括但不限于文章、直播、短視頻等，與上述轉化漏斗設計相協同。 本地生活渠道（如點評）的內容生成、餐飲相關產品的上傳。線上評價管理。 商務洞察與數據分析 每月及每季度提供跨渠道的數據分析、下一周期預測以及對關鍵數據進行生意回顧。 定期的競品分析以確保在競爭群中保持競爭優勢。 引入可行實踐，標準以及創新，識別并利用新機遇。

Responsible in achieving the catering sales target and hotel budget of his/her markets and business segments 負責實現自己的市場部分的客房和餐飲的目標 Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through Customer Relationship Management. 代表酒店通過客戶關系管理，與本地和國際市場的客戶保持密切的聯系并推銷酒店 Ability and understanding of the market and competition 能夠掌握和理解市場和競爭 3years experiences in Sales & Marketing, better to have experiences as Sales position with international chain hotel 3年銷售與市場的經驗, 最好有國際連鎖酒店任職銷售的崗位經驗 Good interpersonal & communication skills 良好的人際交往和溝通技巧

Direct andcontrol all subordinate associate to ensure that all day to day operationalmatters are handled on time and guest expectations are met 直接和協調所有下屬廚房確保所有業務事項時刻都按時已達到客人預期。 ?Provide guidanceand assistance to the outlet employees helping them in the execution of theirduties and responsibilities 提供指導和幫助,幫助每個部門員工執行他們的責任和義務。 Oversee theservice standards in the outlet ensuring that they conform to the requisitestandards and meet or exceed customer expectations. 監督服務標準,確保它們符合標準和滿足所需,或超越顧客的期望。 ?Liase with theKitchen, Stewarding, Bars, Housekeeping and Engineering to ensure that theoperation runs smoothly in areas of joint responsibility. 與廚房,廳面、酒吧、客房、工程溝通,以確保運行順利的共同責任。 Assist in theplanning and execution of promotional activities as directed 協助制定和執行的促銷活動。 Maximise revenuein the outlet by implementing upselling procedures 每個廳面實現出口利潤的最大化和促銷。 Assist inmonitoring and controlling the financial performance of the outlet controllingcosts and expenses?協助監測和控制部門的成本和開支的控制顯示財政業績。 ?Assist inmonitoring and controlling the hotel’s OE inventory and participate ininventory taking 協助監控參與酒店的部分盤點庫存。 Conduct frequentfront and back of house checks ensuring mise-en-place, service procedures,standards of cleanliness and hygiene, repair and maintenance, employee groomingand manning levels are in order and take appropriate action where necessary 進行經常性的部門前線檢查,服務程序檢查,標準的清潔和衛生、維修和保養,員工培訓和指令并在必要時采取適當的行動。 ?Assist in the maintenanceof efficient administration preparing and submitting reports on time asdirected 保持一種高效的管理部門和按時提交部門運作報告

Ensure at all times maximum guest satisfaction through personal recognition to all guests along with? members, VIPs, and repeat guests, ?and prompt cordial attention from arrival through departure 確保最大限度上滿足客人的需求，會員及重要貴賓從到達至離開酒店期間，為客人提供個性化服務，使客戶滿意。 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 隨時以友好的態度與客人打招呼，為客人提供幫助，盡量稱呼客人的姓名。 Meets and escorts arriving VIPs and bids farewell upon their departure. 迎接并陪同抵達的重要客人辦理入住，在客人離店時應向客人道別。 Provides courteous and efficient service and if possible complies with every guest request. 如果有可能對每位客人提出的每一個要求都要提供禮貌和高效率的服務和幫助。 Greets guests in a courteous and friendly manner. 禮貌友好的問候客人。 Escorts guests from the main entrance to the reception counter for registration. 從正門陪同客人到前臺登記。 Shows guests up to their rooms and explain the facilities the hotel provides. 引領客人到房間并向客人介紹酒店的設施。 Offer to do their flight reconfirmation, changes or new bookings. 為客人提供機票再確認，更改或預訂機票的服務。 Promotes the hotel outlets and offers to make reservations for them. 推銷酒店的餐廳并為他們提供預訂服務。 Adheres to policies established by the hotel. 遵守酒店建立的制度。 To be thoroughly conversant with the computer system at the Front Office. 精通前廳的電腦系統。 Provides guest service and comply if possible with every guest’s requests. 如果有可能對每一位客人提出的每一個要求提供服務和幫助。 Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival. 檢查并確保為重要客人所預分的房間已經就緒，所有客房所需相關用具已于客人抵達前布置完畢。 Ensures that the lobby and work place is kept clean at all times. 確保大堂和工作區域始終保持整潔。 Assist in taking room reservations, if a guest approaches the Front Desk or calls up. 如果客人路過前臺或打電話預訂房間，要幫助客人。 Works closely with the front desk staff to ensure a smooth check in. 同前臺員工密切合作以確保客人入住登記辦理順暢。 Provides information on the city to the guests. 向客人提供本市的有關資料。 Reads and signs the logbook and notice board for the latest news and follow-ups. 閱讀工作日志并簽字，注意板面上的最新信息并盡快解決落實。 Adheres to hotel policies and procedures. 遵守酒店的制度和工作程序。 Attends meetings and training programs (if any). 參加會議和培訓。 Reports immediately any guest complaints to the Duty Manager 及時向值班經理報告客人的投訴。 Issues fruits baskets and other amenities 贈送果籃或其它用品。 Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times. 必須能夠向客人提供酒店各種附屬功能，旅游、票務，航班、公交、客船、火車時刻表及概述，所在城市特別事件及酒店組織的特殊活動。必須隨時給予客人足夠重視。 Meets all repeated guests and VIPs upon arrival. 必須迎接抵達的所有常客及重要人物。 Checks with the reservation correspondence to make sure that all guest’s requests are granted. 核查預訂信息以確保客人所有要求均可滿足。 Assumes other duties as delegated from time to time. 隨時承擔被委派的其他工作。 Ensure all Airport pick-ups are being taken care of. 確保照顧到所有需要接機的客人。 Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通過最恰當的途徑，盡可能地向客人提供最優質的服務和最新、最準確的信息。 Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 為酒店保持良好的聲望并幫助酒店增加收入。

Co-ordinate the maintenance of all recreational facilities and equipment 協調康樂設施和設備的所有保養工作。 Coordinate the delivery of all recreational guest services 協調所有對客康樂服務。 Responsible for the safety of all guest services 負責所有對客服務的安全。 Manage all staff in this department 管理部門內全體員工。 Manage the sale and promotion of departmental products and services 對部門的產品及服務的銷售工作進行管理。 Conducts shift briefings to ensure hotel activities and operational requirements are known 進行交接班說明，確保了解酒店的工作和運營需求。 Manage all special requests made by guests 處理客人所有的特殊要求。 Ensure consistency within the department 確保部門內工作的一致性。 Management of lost property for the hotel 管理酒店的遺失財物。 Assist with the development of new products and services 協助新產品和服務的開發工作。。 Assist with the evaluation of sales and marketing activities 協助對銷售和市場活動的評估。 Anticipate economic business level fluctuations and makes action plans 預測業務水平并制定工作計劃。 Comply with all Hotel and corporate guidelines ( signage guidelines, safety guidelines, etc) 遵守酒店和企業指導方針（如標識指導方針安全指導方針等）。 Deliver high quality service to guests 向客人提供高品質的服務。 Adhere to departmental cleaning and maintenance programs 遵守部門清潔和保養規定。 Attends meetings and training sessions as required. 根據要求參加會議和培訓課程。 Complete other responsibilities as assigned. 完成指派下來的其它任務。

Assist guests with all inquiries, both hotel andnon-hotel related 協助客人各種與酒店相關或無關的問詢 Conduct effective shift briefings to ensure hotelactivities and operational requirements are known 進行有效的交接班說明工作，以明確酒店活動和運營要求 Maintain detailed knowledge of the activities of theday and alert to any potential problems 詳細了解當日活動情況并留意各種潛在問題 Maintain detailed knowledge of key occurrences in yourcity/location including directions to key points of interests, restaurants, theatres,shopping, cinemas, sporting and recreational facilities, banks, consulates,transport systems and special events 詳細了解所在城市和地區的情況，包括去往主要地點的路線、以及關于餐館、劇場、商場、電影院、體育場館、娛樂設施、銀行、領事館、交通系統和特殊活動的信息 Maintain adequate supplies of forms, brochures andensure they are presented in line with hotel standards 保證供應足夠的表格和手冊，并確保其質量達到酒店標準 Consult Log Book for information/request left byoutgoing shift 查閱交班人員的工作日志，尋找相關信息和要求 Manage all incoming guest mail, messages, telexes,facsimiles and special deliveries, in accordance with policy 按照相關政策，對發給客人的信件、留言、電傳、傳真和特快專遞進行管理 Manage outgoing guest mail, courier services, postageof parcels and freighting as directed by guests 按照客人的要求，對客人寄出的郵件、通過信使服務寄送的信件、 包裹的郵資和貨運進行管理 Maintain order and security of guest keys and otherselected keys kept in Front Office, ensuring key issue policy is followed 遵守鑰匙管理政策，保證客人的鑰匙及其它存放在前廳部的的鑰匙的安全與有序管理 Receive telephone calls and take messages for guestswho are out, in accordance with hotel policy 依照酒店政策，替外出的客人接聽電話和留言 Record incoming registered mail, telegram, parcel,telex in appropriate file 在相應的檔案上對寄給客人的掛號信、電報、包裹和電傳進行記錄 Night staff check mail, message of expected guestsagainst the system/computer and expected arrivals 夜崗人員按照電腦系統和預抵房記錄對預抵客人的郵件和留言進行查收 Prepare efficient work schedule for Bell staff,arranging holidays and vacations, taking into consideration projected occupancyand forecasts and any large group movements, especially those with early orlate arrivals and departures 在考慮入住情況預測以及大規模的團組活動，特別是關于提前或延遲到達及離店的情況的前提下，為行李服務部員工準備高效的工作計劃，安排節日和假日 Works with Superior on manpower planning andmanagement needs 與上級領導一起進行人力規劃和管理需求。

Conducts shift briefings to ensure hotel activities and operationalrequirements are known 進行有效的交接班簡報工作，以明確酒店活動和運營要求 Supervise front desk operations during assigned shift including: 在當班期間監督前臺運營情況，包括： Maintenanceof guest information 維護客戶信息 Maintenanceof information about local events 維護當地活動的信息 Compileoccupancy statistics 統計入住情況 Supervisegroup bookings 監督團隊預訂情況 Assistingwith serious complaints 協助解決嚴重投訴問題 Supervise cashiering activities during shift including: 在當班期間監督收銀的活動，包括： Cashhandling and banking procedure 現金處理和銀行業務程序 Dealingwith irregular payments 處理非正常的付款情況 Instructingstaff in credit policies and facilities 就信用政策和設備對員工進行指導培訓 Instructingstaff in cash security procedures 就現金安全程序對員工進行指導 Carry outdebtor control 實施應收帳款控制 Preparereports 準備財務報告 Supervisethe cashiering system 對收銀系統實施監管 Works with Superior on manpower planning and management needs 與上級領導一起進行人力規劃和管理需求的討論

Supervise and direct Concierge Desk activitiesand Concierge staff 對禮賓部柜臺的活動和禮賓部服務人員實施監督和指導 Responsible for sorting and distributing guests andadministrative mail and returning mail to the sender for forwarding mail 負責挑選和分發客人的信件及行政信件，并將無人接收的信件送返發信人 Provide information pertaining to all hotel services,local places of interests, restaurants, doctors, sightseeing tours and anyother information likely to be of the interest to guests 提供客人可能感興趣的關于酒店所有服務、當地名勝、餐館、醫生、觀光等方面的信息 Be prepared to recommend first and foremost thehotel’s own Food and Beverage outlets before any other, making himself totallyfamiliar with the operating times and each outlets benefits 最先向客人推薦本酒店的餐飲營業場所，熟知這些營業場所的營業時間和各自的特長 Ensure the lobby is always kept in an orderly fashionand that ashtrays are kept clean 確保大廳始終保持整潔，煙灰缸始終干凈 Coordinates the paging of guests in the lobby, Food& Beverage outlets, and where considered appropriate by the Management 在大廳、餐飲營業場所和其它管理層認為合適的地方協調對客人的呼叫工作 Responsible for the maintenance of the hotelinformation directory (function board) and ensures that the information shownin current and accurate at all times 負責維護酒店信息簿（功能板），并確保所有信息的準確性和實效性 Prepares efficient work schedule for Bell Services,arranging holidays and vacation, taking into consideration project occupancyand forecasts and any large group movements, especially those with early orlate arrivals or departures 在考慮酒店入住情況和預測以及大規模的團組活動，特別是關于提前或延遲到達及離店的情況的前提下，為行李服務部員工準備高效的工作計劃，安排節日和假日 Ensures that all bell staff are neat, clean andpunctual at all times and that they perform the task assigned to them promptlyand efficiently 確保所有行李服務人員隨時保持衣著整潔，工作守時，并且能夠快速和高效的完成任務 Handle problems associated with guests and liaise withdepartment heads or executive management in the absence of the Front Office Manager. 處理與客人相關的問題，在前廳經理缺席的情況下負責與各部門負責人或行政管理部門聯系 Works with linemanager and Human Resources on manpower planning andmanagement needs 與上級領導和人力資源部一起進行人力規劃和管理需求

Handles all reservation correspondence and inquiries quickly, efficiently and accurately. ?能快速有效地處理預訂要求。 Ensures that all reservation details are accurately entered into the computer in a timely manner. 確保所有預訂信息都被規范，及時地錄入系統 Regularly update the database ensuring accuracy of details. 隨時更新數據確保準確 Ensures that contract rates and allotments in the computer are up-to-date and current. 確保合同價及保留房實時有效 Monitors the hotel room inventory, maximising the yield. 監督房態，使收益最大化 ?職位要求 1-2 years working experience with same position in Brand Hotel 一至兩年同等崗位品牌酒店工作經驗。 Excellent English language skills 優秀的英語交流及運用技能。 Good telephone manner 良好的電話禮儀。

Organize uniform room and keep it tidy at all times. 整理收拾制服房，保持一貫的整潔。 Issues uniforms. 分發制服。 Numbers uniforms and store them per department. 給制服編號，并按部門分類。 Repairs or alter uniforms. 縫補或更改制服。 Inspects all clean uniforms. 檢查所有干凈的制服。 Monitors and keep an inventory of uniforms. 管理并記錄更新制服盤點情況。 Leases with tailor for repairing clothing for guests. 與裁縫溝通關于客衣的縫補情況。 Assists in stock inventories. 協助庫存盤點。 Helps in laundry section as and when required. 隨時協助洗衣房的運轉。 Responsible for repairing items such as drapes, sheers, bed dust ruffles, other linen, etc.?Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 負責縫補厚重的隔光簾布、紗簾布、床罩花邊及其他布草等。

Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual 依照洲際酒店及度假村前廳部工作手冊中規定的工作程序，確保所有客人進行交接班說明工作，確定了解酒店活動和運營要求和抵店和離店時均有服務人員為其提送行李，甚至為其儲存。 Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements. 詳細了解每天客人 進行交接班說明工作，確定了解酒店活動和運營要求抵店和離店的情況，重點留意貴賓、優悅會會員和團組的活動。 ?To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly 與賓客關系主任密切合作，以確保貴賓和優悅會會員的行李得到迅速派送。 To assist the Doorman and supervise on traffic control along the driveway during peak hours 在高峰期對門僮進行協助，并監督對車道的交通控制。 Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. ?Similarly, staff appearance should remain clean, smart and tidy at all times. 進行每日例會，以確保所有著裝服務人員了解最新情況并得到正確指導，并保證工作開始前所有員工的穿著均符合規定、干凈整齊。同樣，員工的外表也應隨時給人以干凈、精明和整潔的印象。 Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs) 負責（通過發現培訓需要）對應接服務員、停車場服務員和門僮就其各自崗位職責進行培訓。 Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas 確保所有員工了解并熟知酒店設施及周邊區域的情況。 Ensure that the surrounding areas at the lobby level and main entrance are clean ?確保大廳和正門周邊區域的清潔。 Supervise the Parking Valets in handling guests’ vehicles properly 監督停車場服務員對客人車輛合適處理。 Prepare newspaper orders and co-ordinates with news vendor for early delivery. ?Supervises Bellman for newspaper delivery 負責報紙預訂工作，并與報紙供應商協調早晨送報事宜。監督應接服務員送報情況。 ?Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly 確保所有設備（手推車等）保養良好并得到準確記錄。 Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures 熟知緊急情況疏散和防火工作程序，并確保所有穿著酒店工服裝的員工了解這些程序。

To maintain a high customer service focus by approaching your job with the customersalways in mind. 在服務工作的整個過程中，時刻保持高度的客戶服務意識。 To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持積極的工作態度，做好本職工作，并且主動解決問題，能夠始終清晰的與客人或同事進行交流。 To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有積極合作的精神。以熱心的態度對待所有的工作， 并樂于借助一切機會學習技能以便于改進自己的工作表現。 ?To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有極強的應變能力。反應迅速并以積極的態面對需求的改變， 包括任何工作要求的改變。 ?To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有極強的團隊精神，通過合作及對同事工作的支持達到團隊的共同目標。 ?To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel. 能夠提出對酒店的運作及環境有益的意見或建議。 ?To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能夠積極的向客人及供應商推薦酒店的服務及設施

Club Millesime Supervisor is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Club Millesime. 負責保持高標準的對客服務，從而贏得客人最大的滿意，同時通過有效的日常管理，確保索菲特會所在預算的范圍內得以高效運作。 ?The Club Millesime Supervisor is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel 負責迎接酒店的VIP客人，并且保證他們感覺舒適，受到歡迎。 Maintain daily an accurate record in the Club Millesime logbook of items and incidents which may be of concern to management and/or which may require further attention. 對于賓客服務簿上的事件以及管理層要求進一步跟蹤解決的事情有詳細準確的紀錄。 ?To assist as required/requested with the solving of any guest’ complaints/upsets and make record on logbook accordingly. Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis. Effectively handle and resolve and guests complaints and to seek help if needed. 按照要求，解決客人的投訴、抱怨，并作相應的紀錄。確保達到客人的滿意，在一定的時間內跟蹤解決，高效處理客人的投訴，如有需要，尋求上級的幫助。 ?Have a complete knowledge of the hotel facilities and services, including room types, room rates, relative features and facilities, food and beverage outlets and all Front Office Sections. 對酒店的設施及服務，包括房間類型、房價、相關特色及設施，餐飲促銷、前廳部的各個部門都有一定的了解。 1Check the daily arrival list. Special arrival list for VIP’s, repeat guests and fits. 檢查每日預抵客人名單，特別留意一些重要貴賓和常客的特殊安排。 ?Ensure glassware and chinaware for breakfast and “Happy Hour” are well stocked and equipment is well maintained. 確保早餐和“歡樂時光”所需要的玻璃器皿、瓷器和其他設備好好保存。 To be fully aware of the selling strategy for the day. 了解當天的銷售狀況。 To be fully aware of and actively promote hotel promotion programs if any and up sell them at all times. 了解酒店的促銷計劃并積極參加，并隨時推銷他們。 Oversee the daily movement of guest activities and be able to resole any guest complaints and to establish an amicable relationship with guest, clients and customers of the hotel. 了解客人的每日活動，解決客人的投訴，與客人、客戶和顧客建立友好的關系。 ?To ensure guest retention program extend to loyalty customer on a consistent basis. 確保回頭客政策能持續地延伸到每個忠實客人的身上。 Ensure that “shift reports” are printed and “Traces” are followed up accordingly. 保證班次報表能按時打印，并且跟蹤報表能相應的跟蹤執行。 ?Coordinates meal breaks. 組織好員工的用餐時間。 Handles problems and seeks assistance of Club Millesime Manager to when necessary. 幫助員工處理問題，如需要可向索菲特會所經理尋求幫助。 ?Maintains all equipment in good working order and trains new employees on equipment utilization. 所有設備必須保持在良好的工作狀態下，并教給員工如何正確使用。 Is thoroughly familiar with all Emergency Procedures as specified by hotel. 十分熟悉酒店所有的應急工作程序。 Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通過最恰當的途徑，盡可能向客人提供最優質的服務和最新、最準確的信息。 Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 為酒店保持良好的聲望并幫助酒店增加收入。 Perform other related duties & special projects as assigned by the supervisor. 隨時執行上級分配的其他相關任務或特殊項目。

1.熟知當天訂餐情況，注意記錄賓客的特別活動(如生日慶祝會)。 2.迎接賓客，引導賓客到預訂臺位或賓客滿意的臺位。 3.隨時注意聽取賓客的意見，及時向上級反映。 4.給賓客提供個性化服務員。 5.掌握和運用禮貌語言，負責接聽電話，賓客電話訂餐應問清楚基本信息。 6.向客人介紹餐廳各式菜點、各種飲品和特式菜點，吸引賓客來餐廳就餐。

1.客戶提供評估和科學的健身咨詢，幫助客戶明確鍛煉目標，負責客戶的健身指導和安全防護； 2.為客戶提供專業、科學的健身計劃，并按公司要求，完成私教課并有效保管私教客戶資料； 3.維護健身房內客戶鍛煉的秩序，健身器械的日常維護與清潔工作； 4.需要跟著老教練學習健身知識以及訓練方法； 5.完成領導交辦的其它工作。 職位要求要求： 1.全日制大專及以上學歷，運動醫學、康復學相關專業，持有康復治療師資格證書優先 2.具有2年以上大型健身房及康體運動中心工作經驗者優先； 3.專注于健身行業，想長期往健身行業發展

Sign in for attendance in full uniform, uniform must be cleaned and presentable. 身著全套制服簽到，制服應干凈整潔。 ?Assist to supervisor and supervise the department operation. 協助主管并監督日常工作。 Supervise and delegate duties to all staff within the job scope and to prepare their work schedules. 準備員工工作計劃，在職責范圍內管理并委派工作給員工。 ?Handle all complaints and requests immediately and tactfully. Make sure the guests are satisfied with the service before they leave the hotel. Request assistance from supervisor?if complaints and requests cannot be handled. 迅速巧妙地處理客人的投訴和要求，確保客人離開酒店前對酒店提供的服務感到滿意，如果無法妥善處理客人的投訴和要求應請求主管的幫助。 Should be alert and attendant while guest are swimming. Should not live the guest in any case alone. 客人游泳時提防并注意客人的安全，任何情況下不能把客人單獨留在游泳池。 ?Should inform immediately?to management in case of any incident occur around?swimming pool. 泳池范圍內發生任何突發事件要立即通知管理層。 Make sure that guest should be saved if he/she is drowning?or face any trouble. 在客人遇到麻煩時確保他/她的安全。 Should be able to provide first aid to guest . Should call for emergency help immediately. 給客人提供急救服務并立即撥打緊急救助電話。 Conduct daily inspections of swimming pool. 每日檢查游泳池。 ?Make sure that swimming pool?are hygienically cleaned. 確保對游泳池進行消毒清潔。 Maintain a daily logbook where it should record all necessary follow-ups for the next shift. Note in logbook all complaints unusual activities and attitude of the Leisure Club?staffs for the information of recreation manager /?supervisor. 保管每日信息本并記錄下一班應跟辦的事項，客人投訴，不尋常的行為，以供康樂經理/康樂主管參考。 ?Report all maintenance to the Engineering Dept. and check maintenance work to be done or not. 向工程部匯報所有維修問題并檢查維修是否已經完成。 Control consumption of Guest supplies/amenities and sees to the adequate stocking of cleaning supplies. 控制客用品消耗，檢查清潔用品是否有足夠存量。 Must be thoroughly familiar with the duties of every employee in his area. 必須非常熟悉每個員工所負責區域的工作職責。 ?Report any malfunctioning of equipment to Superior. 向上級報告所有機器設備故障。 Perform common duties and other duties as assigned by Management. 執行其它由管理層分派的工作。

Reports directly to andcommunicates with the Front Office Manager on all pertinent matters affectingguest service and hotel operations 直接向前廳部經理匯報并就所有與賓客服務及酒店運作相關的問題進行溝通 Provides functional assistanceand direction to all departments 向所有部門提供功能性支持和指導 ?Cooperates, coordinates andcommunicates with other hotel departments as required 按需要與酒店其它部門進行合作、協調和溝通 Reacts to situations to ensureguests receive prompt attention and personal recognition throughout the hotel ?對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視 Responds to guest needs andresolves related problems 就客人的需求做出反應并解決相關問題 Supervises and directsReception and Reservations personnel 對接待部和預訂部工作人員進行監督和指導 Supports and assists FrontOffice personnel and all departments at peak periods 在高峰期向前廳部工作人員和其它所有部門提供支持和協助 Ensures VIPs and IHG rewards club guestsreceive special attention 保證貴賓和優悅會會員受到特別關照 Inspects front of house andback of house regularly for cleanliness 定期檢查一線各部門和二線各部門的清潔狀況 ?Assists Guest Relations ingreeting, rooming, and sending off VIP guests 協助客戶關系部門迎接貴賓，為其安排房間并在其離店時送行 Monitors appropriate standardsof conduct, uniform, hygiene, and appearance of staff 監督員工的行為、制服穿著、衛生和外表形象 Provides input for Front Officemeetings 為前廳部會議提供信息 Promotes inter-hotel sales andin-house facilities 促進店際銷售及推銷酒店內的設施 Checks billing instructions andmonitors guest credit 檢查結帳說明并監督客人信用情況 Analyses and approves discountsand rebates 分析和批準打折相關事宜 Analyses the rate variancereport to ensure rooms revenue control 分析房價差異報告以保證控制客房收入 Takes action with the Property ManagementSystems (PMS) in emergency situation 在緊急情況下使用酒店管理系統（PMS） ?Fully conversant with all hotelemergency procedures 熟知酒店緊急情況所有處理程序 Ensures front line staffcomplies with FIT marketing techniques and maximize sales 確保一線員工遵從散客市場技巧并最大化的進行銷售 Works with Superior and HumanResources on manpower planning and management needs 與上級領導和人力資源部一起進行人力規劃和管理需求 Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget 與上級領導和財務總監一起編制和管理部門預算

Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures 按照既定標準和工作程序，對客房、走廊、布草房和餐具柜進行清潔。 Replenishes guest supplies 補充客用品。 Ensures guest services specified by superiors and guests requests are promptly and courteously met 及時、禮貌的完成上級指定的對客服務并滿足客人的要求。 ?Reports damage or malfunction in hotel rooms to superior 向上級匯報酒店客房內的損壞或故障情況。? Maintains equipment in proper state of cleanliness and repair 保證設備的清潔和修繕。 Maintains a section room report 完成區域客房報告。 Maintains a daily room checklist 完成每日客房檢查工作單。 ?Meets with superior and takes on daily assigned tasks 與上級會面并承擔每日分配的任務。 Reports and submits lost and found articles to superior immediately 及時向上級匯報和上交與客人遺失物品。? Report guest complaints to superior immediately 及時向上級匯報客人的投訴。 Reports unusual behavior/activities on floors to supervisor 向上級匯報樓層里的反常行為和活動。 ?Records room status in allocated section accurately 準確記錄在劃定的區域內的房間情況。 Complies with hotel’s health, safety and hygiene policy 遵守酒店的健康、安全和衛生政策。 Adheres to personal grooming and hygiene standards 保持個人儀容和衛生標準。 ?Attends meetings and training sessions as required 按要求參加會議和培訓活動。 Creates and maintains floral arrangements 制作并保持插花。 Carry out valet services when required including delivery of linen or processing laundry orders 如有需求則完成貼身管家服務，包括派送布草或處理洗衣預訂等。

當面或在電話中問候 IHG One Rewards Club 優悅會會員和再次光臨的賓客 收取、管理和接收賓客預訂的付款 ?提供快捷且順暢的入住和退房服務 提前預測賓客的需求和要求，提供定制化建議 成為賓客信任的代表，幫助賓客解決包括賬單問題和餐廳建議等在內的各種問題

Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls. 快速高效的轉接所有來電。 Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs. 誠摯友好的問候客人。快速精準的回答和應對客人提出的問題及要求，其中包括各消費場所的營運時間方位等。 Ensure the? Supervisor or? Manager is kept fully aware of any relevant feedback from either customers or other department. 將客人和其他部門的意見和建議及時反饋給主管或經理。 Check all the equipment in Magic Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline centre clean and tidy to ensure that all the staff may work in a comfortable environment. 時刻關注部門各項設施設備的運轉是否正常，如傳呼系統，語音留言，FCS 系統等。保證關愛熱線的清潔干凈，為員工提供一個相對舒適的工作環境。 Reviews VIP arrival and ensures proper handling of VIPs and groups. 關注VIP預抵及團隊客人. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 積極的工作，友好的為客人提供服務。 Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 對酒店設施設備的非正常運轉予以及時報告，并跟進直至問題解決。 Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 確保信息有效的傳達到人，及時解決問題讓客人滿意，參加每日必須的會議等。 Play a active role in achieving or exceeding the departmental performance test targets set up by the Hotel management which has direct connection with and influence on the individual performance test. The individual performance test target refers to the Hotel performance test policy and procedures. 在完成或超額完成酒店下達的各項經營考核指標中起積極作用，該經營考核指標與個人績效考核掛鉤。個人績效考核辦法參見酒店績效考核制度。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。