【崗位職責(zé)】 ·?Assist the Guest Service Manager, responsible for the daily operation of the restaurant.Lead department employees to carry out assigned work tasks.Guide and inspect the work status of department employees. 協(xié)助賓客服務(wù)經(jīng)理，負(fù)責(zé)餐廳的日常運(yùn)作。帶領(lǐng)部門員工執(zhí)行安排的工作任務(wù)。指導(dǎo)并檢查部門員工的工作狀況。 ·?Based on the restaurant's operational situation, propose rationalization suggestions and maintain good communication with department superiors and subordinates. 根據(jù)餐廳的經(jīng)營(yíng)情況，提出合理化建議，并與部門上下級(jí)之間保持良好的溝通。 ·?Supervise and implement according to the rules and regulations of the restaurant. 根據(jù)本餐廳的各項(xiàng)規(guī)章制度開展各項(xiàng)工作并對(duì)員工進(jìn)行督導(dǎo)。 ·?Assist the department manager in arranging the shifts of restaurant personnel in a reasonable manner, ensuring service standards and maintaining attendance records. 協(xié)助部門經(jīng)理合理安排餐廳人員的班次，確保服務(wù)水準(zhǔn)并做好考勤。 ·?Listen to customer feedback, handle customer complaints, and promptly report and seek approval from superiors if there are any issues. 聽取客人意見，處理客人投訴，有問(wèn)題及時(shí)向上級(jí)報(bào)告、請(qǐng)示。 ·?Complete daily reception work according to standards.Timely inspect the condition, cleanliness, hygiene, and service quality of items and facilities to meet the required standards and specifications. 按照標(biāo)準(zhǔn)完成每日接待工作。及時(shí)檢查物品及設(shè)施的狀況、清潔衛(wèi)生、服務(wù)質(zhì)量，使之達(dá)到所要求的規(guī)范和標(biāo)準(zhǔn)。 ·?Set up meeting/catering table in advance according to the requirements of the BEO,Provide professional and thoughtful services for our conference/catering guests. 根據(jù)團(tuán)單的要求提前準(zhǔn)備好會(huì)議/餐飲的擺臺(tái)，并為我們的會(huì)議/餐飲客人提供專業(yè)周到的服務(wù)。 ·?Understand the working procedure and related knowledge of the restaurant kitchen, Maintain good communication with the kitchen.do a good job in front and rear field coordination. 了解本餐廳廚房的工作程序和相關(guān)知識(shí)，與廚房保持良好的溝通，做好前后場(chǎng)的協(xié)調(diào)工作。 ·?Carry out business training for subordinate staff, develop and train restaurant personnel. 對(duì)部門員工進(jìn)行日常服務(wù)標(biāo)準(zhǔn)培訓(xùn)，做好餐廳人才開發(fā)和培養(yǎng)工作。 ·?Coordinate with other departments to ensure guest satisfaction with food and beverage products and good service. 與其他部門保持良好的工作聯(lián)系，使客人得到滿意的餐飲產(chǎn)品和周到的服務(wù)。 ·?According to the material management system, responsible for the strict management of the restaurant equipment, materials and utensils, supervise the staff to do a good job of safety 根據(jù)物資管理制度，負(fù)責(zé)對(duì)餐廳設(shè)備、物資、用具等實(shí)行嚴(yán)格管理及日常維護(hù)，督促部門所有員工做好安全工作 ·?Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 及時(shí)對(duì)危險(xiǎn)的情況采取補(bǔ)救措施，并對(duì)經(jīng)理通報(bào)存在的潛在危險(xiǎn)。 ·?Reasonably manage the warehouses of the ADD and meeting room, ensuring that all items are properly stocked and arranged in a reasonable manner 合理管控西餐廳和會(huì)議室的庫(kù)房，所有物品做到進(jìn)出有度，合理安排。 ·?Maximize the control of departmental item damage rate in daily work 在日常工作中最大限度控制部門的物品破損率。 ·?Controls and monitors departmental costs on an ongoing basis to ensure performance against budget. 按現(xiàn)行標(biāo)準(zhǔn)監(jiān)控部門成本以確保符合預(yù)算。 ·?Responsible for handling all catering related accounts related to the current shift. 負(fù)責(zé)處理當(dāng)班次所有涉及到的餐飲類賬目。 【任職資格】 ·?College degree or above and major in hotel management is preferred ·?具有大專以上學(xué)歷和酒店管理專業(yè)優(yōu)先。 ·?Knowledge of hotel management and other industries ·?具備酒店經(jīng)營(yíng)管理和其他行業(yè)知識(shí) ·?Proficient in typing and computer operation, with a certain level of foreign language ·?能熟練地進(jìn)行打字和電腦操作，具備一定的外語(yǔ)水平。 ·?Have certain organization and coordination ability, strong executive force, strong dedication to work and sense of responsibility, with good professional ethics, good health, dignified and generous appearance. ·?具有一定的組織協(xié)調(diào)能力，較強(qiáng)的執(zhí)行力，強(qiáng)烈的事業(yè)心和責(zé)任感，具有良好的職業(yè)道德，身體健康，儀表端莊大方。 Qualifications – 學(xué)歷 ·?High school or vocational high school diploma ·?具有高中或職業(yè)高中學(xué)歷 Experience –? 經(jīng)驗(yàn) ·?At least 1years experience as a western restaurant or banquet hall supervisor in a 5 star hotel. ·?有1年以上五星級(jí)酒店西餐廳或者宴會(huì)廳主管工作的經(jīng)驗(yàn)。