Implement and monitor strategies to drive traffic to the hotel through direct sales channels.實(shí)施并監(jiān)控策略以通過直銷渠道為酒店帶來流量； IHG website and App. Conduct performance audits and content refreshes on the HCM content platform. Regularly review the hotel’s introductions, images, and videos on the HCM content platform to ensure maximum natural search relevance and conversion within the booking flow.IHG 網(wǎng)站及 App。 HCM 內(nèi)容平臺(tái)的表現(xiàn)審計(jì)和內(nèi)容刷新。定期審閱酒店在HCM 內(nèi)容平臺(tái)的 介紹、圖片、以及視頻等信息，以確保最大化自然搜索相關(guān)性及預(yù)定流內(nèi)的轉(zhuǎn)化； IHG Meetings WeChat Mini Program – Ensure that relevant content is always up-to-date.IHG 會(huì)議微信小程序 – 確保相關(guān)內(nèi)容始終為最新的； IHG Rewards WeChat Mini Program – Increase awareness of the IHG Rewards Mini Program within relevant hotel departments. Ensure that relevant customers and sales personnel maximize the use of this tool. Ensure the completeness and accuracy of information.IHG尚悅會(huì)微信小程序–提升尚悅會(huì)小程序在酒店相關(guān)部門的認(rèn)知度。確保相關(guān)客戶及銷售人員最大化使用此工具。確保信息的完整和準(zhǔn)確； IHG WeChat Mall:IHG 微信商城Product submission – Collaborate closely with departments such as Revenue Management and Food & Beverage to design products that ensure competitiveness and align with the hotel’s pricing system.產(chǎn)品提交 – 與收益管理、餐飲等相關(guān)部門通力合作設(shè)計(jì)產(chǎn)品確保競(jìng)爭(zhēng)力和并符合酒店定價(jià)體系； Product listing and delisting.產(chǎn)品上架與下架； Order management and verification management.訂單管理、核銷管理； Private domain traffic (hotel fan groups, etc.) operation.私域流量(酒店粉絲群等)運(yùn)營(yíng)； Performance analysis and review.業(yè)績(jī)分析與回顧； Follow the IHG Support Center’s annual marketing calendar (including member-related, brand-related, and destination-related activities).遵循IHG支持中心年度的營(yíng)銷日歷 （包括會(huì)員相關(guān)、品牌相關(guān)、及目的地相關(guān)；Participate in the ‘Ignite’ digital marketing project, regularly collaborating with the Support Center’s business and marketing teams to optimize the hotel’s relevant keywords.參與 ‘Ignite’ 數(shù)字營(yíng)銷項(xiàng)目，定期與支持中心的商務(wù)及營(yíng)銷團(tuán)隊(duì)共同優(yōu)化酒店相關(guān)關(guān)鍵詞；Participate in the ‘Boost’ digital marketing project as needed by the hotel, to further drive traffic through direct sales channels.根據(jù)酒店的需求參與‘boost’數(shù)字化營(yíng)銷項(xiàng)目，針對(duì)直銷渠道進(jìn)行進(jìn)一步引流；Collaborate closely with the regional marketing team and sister hotels to enhance cross-hotel online marketing.與區(qū)域營(yíng)銷團(tuán)隊(duì)和兄弟酒店通力合作，提升跨酒店線上營(yíng)銷；Third-Party Channel Management管理第三方渠道Implement and monitor strategies to drive traffic to the hotel through third-party channels.實(shí)施并監(jiān)控策略以通過第三方渠道為酒店帶來流量Based on the hotel's actual location and composition, closely collaborate with channels such as Ctrip, Meituan, Fliggy, Booking.com, Agoda, Expedia, etc. This includes, but is not limited to, the following tasks:基于酒店的實(shí)際也位于組成，與包括攜程、美團(tuán)、飛豬、Booking.com、Agoda,、Expedia等渠道緊密合作。包括打但不限于以下工作：Conduct regular market reviews with the market managers of the channels, paying particular attention to the hotel's quality ratings on different platforms, and take corresponding actions to improve the scores.與渠道的市場(chǎng)經(jīng)理進(jìn)行定期的市場(chǎng)回顧，特別關(guān)注酒店在不同渠道的質(zhì)量評(píng)分，并通過對(duì)應(yīng)的行動(dòng)提升分值；Regularly audit the content on the HCM or OTA backend to ensure that it is up-to-date and appealing to the target audience.定期對(duì)HCM 或者OTA后臺(tái)內(nèi)容進(jìn)行審核，確保內(nèi)容更新并對(duì)受眾具有吸引力；Content rating management: Regularly conduct cross-team content discussions to identify issues across different departments highlighted in reviews and implement improvements.內(nèi)容評(píng)分管理，定期進(jìn)行跨團(tuán)隊(duì)的內(nèi)容討論，發(fā)現(xiàn)評(píng)論中體現(xiàn)的跨不同部門的問題并加以整改提升；Price consistency: Ensure that the price consistency policies confirmed by the support center are implemented.價(jià)格一致性。確保支持中心所確認(rèn)的價(jià)格一致性政策得以貫徹；Direct connection: Regularly verify the accuracy of the hotel's direct connection and communicate and coordinate any issues arising from the direct connection with the relevant teams at the support center.直連。定期確認(rèn)酒店的直連準(zhǔn)確性，將直連中出現(xiàn)的問題與支持中心相關(guān)團(tuán)隊(duì)進(jìn)行溝通與協(xié)調(diào)； Live Streaming, Content Platforms (e.g., Douyin and Xiaohongshu), and 'KOX' Partnerships 直播、內(nèi)容平臺(tái)(抖音及小紅書等)， 及‘KOX’合作 Accurately convey the selling points of the hotel's various product categories to platforms, KOX, and suppliers.對(duì)平臺(tái)、KOX 及供應(yīng)商準(zhǔn)確傳遞酒店不同品類產(chǎn)品的賣點(diǎn)； Collaborate with relevant departments, such as Revenue Management and Operations, to be responsible for product generation.與相關(guān)部門，如收益管理、運(yùn)營(yíng)等部門協(xié)同，負(fù)責(zé)產(chǎn)品生成； Design a cross-channel conversion funnel for the hotel, focusing not only on one-time gains but also on long-term cross-platform effects.設(shè)計(jì)酒店跨渠道的轉(zhuǎn)化漏斗設(shè)計(jì)，不僅限于一次性收益，同時(shí)也注重長(zhǎng)期的跨平臺(tái)的效應(yīng)； Coordinate content production with KOX and suppliers, including but not limited to articles, live streaming, short videos, etc., in line with the above conversion funnel design.與KOX及供應(yīng)商協(xié)調(diào)內(nèi)容生產(chǎn)，包括但不限于文章、直播、短視頻等，與上述轉(zhuǎn)化漏斗設(shè)計(jì)相協(xié)同； Content Generation for Local Lifestyle Channels (e.g., Dianping) and Upload of Food-Related Products. Online Review Management. 本地生活渠道（如點(diǎn)評(píng)）的內(nèi)容生成、餐飲相關(guān)產(chǎn)品的上傳。線上評(píng)價(jià)管理 Business Insights and Data Analysis 商務(wù)洞察與數(shù)據(jù)分析 Provide cross-channel data analysis, forecasts for the next period, and business reviews of key data on a monthly and quarterly basis.每月及每季度提供跨渠道的 數(shù)據(jù)分析、下一周期預(yù)測(cè)以及對(duì)關(guān)鍵數(shù)據(jù)進(jìn)行生意回顧； Conduct regular competitive analysis to ensure a competitive edge within the competitive set.定期的競(jìng)品分析以確保在競(jìng)爭(zhēng)群中保持競(jìng)爭(zhēng)優(yōu)勢(shì)； Introduce best practices, standards, and innovations. Identify and leverage new opportunities.引入最佳實(shí)踐，標(biāo)準(zhǔn)以及創(chuàng)新。識(shí)別并利用新機(jī)遇；

·?Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures. 根據(jù)洲際酒店集團(tuán)的業(yè)務(wù)發(fā)展標(biāo)準(zhǔn)操作程序，驗(yàn)證所負(fù)責(zé)賬戶的潛力，并制定賬戶計(jì)劃; ·?Develop the assigned portfolio to meet set goals and maximise profitability. 發(fā)展所負(fù)責(zé)的業(yè)務(wù)組合，以實(shí)現(xiàn)設(shè)定目標(biāo)并最大化盈利能力; ·?Gather information on current and prospective clients / contacts to generate incremental business. 收集現(xiàn)有和潛在客戶/聯(lián)系人的信息，以創(chuàng)造額外的業(yè)務(wù)機(jī)會(huì); ·?Maintain effective control of sales expenses. 有效控制銷售費(fèi)用; ·?Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures. 利用賬戶互動(dòng)和公開可用的工具，監(jiān)控與酒店和賬戶組合相關(guān)的競(jìng)爭(zhēng)對(duì)手活動(dòng)，并按照酒店程序與關(guān)鍵利益相關(guān)者分享相關(guān)信息; ·?Provide feedback to management on changing market conditions, including competition and market trends. 向管理層反饋市場(chǎng)條件的變化，包括競(jìng)爭(zhēng)和市場(chǎng)趨勢(shì); ·?Where applicable, act as escalation point for clients and members of the Business Development Team when issues are not solved at a proper level. 在適用的情況下，作為客戶和業(yè)務(wù)發(fā)展團(tuán)隊(duì)成員在問題未在適當(dāng)層級(jí)解決時(shí)的升級(jí)點(diǎn); ·?Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff. 在所負(fù)責(zé)的賬戶組合內(nèi)建立與關(guān)鍵決策者和其他相關(guān)人員的關(guān)系網(wǎng)絡(luò); ·?Conduct client meetings as well as planning and coordinating site introduction tours and inspections. 進(jìn)行客戶會(huì)議以及策劃和協(xié)調(diào)現(xiàn)場(chǎng)介紹參觀和檢查; ·?Handle and manage clients’ queries or issues . 處理和管理客戶的咨詢或問題; ·?Be proactive and responsible for the follow up of new sales leads to enhance guest experience. 主動(dòng)負(fù)責(zé)跟進(jìn)新的銷售線索，以提升客戶體驗(yàn); ·?Develop and maintain contact with business generators (MICE Planner; travel agents; etc.) 發(fā)展并保持與業(yè)務(wù)生成者（會(huì)議、獎(jiǎng)勵(lì)旅游、展覽和活動(dòng)策劃者；旅行社等）的聯(lián)系; ·?Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes. 確保在提供的銷售系統(tǒng)中準(zhǔn)確及時(shí)地更新所有相關(guān)活動(dòng)的記錄，以便于未來的參考和控制; ·?Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action 更新賬戶和聯(lián)系人檔案，附加賬戶計(jì)劃，確保信息“實(shí)時(shí)”以便采取行動(dòng);

·?Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction. 深入了解酒店目標(biāo)市場(chǎng)領(lǐng)域的關(guān)鍵行業(yè)，并在必要時(shí)積累行業(yè)/客戶專業(yè)知識(shí)，以最大化客戶滿意度; ·?Prepare Weekly Events Forecast and seize upselling opportunities. 準(zhǔn)備每周活動(dòng)預(yù)測(cè)，并抓住加售機(jī)會(huì); ·?Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction. 及時(shí)跟進(jìn)并與客戶及利益相關(guān)者建立戰(zhàn)略關(guān)系，以推動(dòng)最高水平的客戶滿意度; ·?Ensure timely delivery of Master Invoice to customers and facilitate payment . 確保及時(shí)向客戶發(fā)送總賬單，并協(xié)助促進(jìn)付款; ·?Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled. 與預(yù)訂部、銷售與市場(chǎng)部以及餐飲部密切合作，確?；顒?dòng)賬戶的整合和對(duì)賬 ·?Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services when needed. 與皇冠會(huì)議執(zhí)行團(tuán)隊(duì)成員合作，在必要時(shí)提供針對(duì)行業(yè)/客戶的特定服務(wù); ·?Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities. 在適用的情況下，監(jiān)督、管理和培訓(xùn)皇冠會(huì)議活動(dòng)執(zhí)行人員和皇冠會(huì)議活動(dòng)協(xié)調(diào)員履行其職責(zé); ·?Where applicable, act as escalation point for clients and members of the Crowne Meetings Fulfillment Team when issues are not solved at a proper level. 在適用的情況下，作為客戶和皇冠會(huì)議執(zhí)行團(tuán)隊(duì)成員在問題未在適當(dāng)層級(jí)解決時(shí)的升級(jí)點(diǎn); ·?In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity. 在活動(dòng)策劃過程中，與會(huì)議策劃者協(xié)商，確定最佳會(huì)議室布局、會(huì)議/茶歇流程建議、菜單規(guī)劃、餐飲協(xié)調(diào)、桌椅布置、裝飾選項(xiàng)等，以提高會(huì)議效率和生產(chǎn)力; ·?Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing. 每天與每位會(huì)議策劃者會(huì)面，匯報(bào)日?；顒?dòng)情況，審查消費(fèi)情況、賬單以及與合同賬單的任何差異，并審查最終賬單的估算; ·?Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience. 與客戶和餐飲團(tuán)隊(duì)舉行預(yù)活動(dòng)會(huì)議，確定提升客戶體驗(yàn)的潛在改進(jìn)措施; ·?Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly. 根據(jù)情況，作為聯(lián)系點(diǎn)提供即時(shí)協(xié)助，以快速滿足客戶的需求并確?；顒?dòng)順利進(jìn)行; ·?Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities. 監(jiān)督活動(dòng)后的客戶回訪和反饋調(diào)查的收集，并跟進(jìn)客戶以獲取活動(dòng)反饋并發(fā)現(xiàn)進(jìn)一步的商業(yè)機(jī)會(huì); ·?Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment. 協(xié)調(diào)安全和安保措施，確保會(huì)議順利進(jìn)行，盡量減少中斷或問題。為客戶提供建議和咨詢，推薦可能減少浪費(fèi)、節(jié)能且對(duì)環(huán)境影響最小的會(huì)議選項(xiàng)和替代方案;