1.????To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. 完成當班文秘工作，具體包括準備往來文件，文件的歸檔，發送傳真，電子郵件等。 2.????To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel. 一直保持積極的銷售態度，不錯失酒店范圍內的任何銷售機會。 3.????To ensure a high level of product knowledge of the hotel and the local area. 對本酒店及地區的產品知識具備高度的認識 4.????To ensure all refused business is recorded with reasons for refusal. 確保所有的被拒業務根據原因加以歸檔。 5.????To ensure that all correspondence has been filed accordingly, with correct and updated information. 確保所有往來文件被及時歸檔，其信息準確無誤。 6.????To adhere to all company credit policies to ensure that all revenue expected will be received. 遵守公司的信用制度并確保所有預期收益能被及時收取。 7.??To adhere to pre-set availability and rate controls. 遵守預先設定的客房供應及房價控制。 8.??To maintain and update guest history and marketing database as laid down in the reservations procedures. 根據預定部相關流程，維護及更新客戶資料和營銷數據庫。