崗位職責 ·????????Analyze training needs of thehotel in general and individual departments, and develop strategies whichaddress needs, presenting in the form of a Training Business Plan for the GeneralManager and Executive Committee for review ·????????分析酒店整體的和各部門的培訓需求，針對需求制定策略，用培訓業務計劃書的形式呈交給總經理和行政委員會審閱。 ·????????Familiarize yourself with theIHG HR and Training Standards, localizing where necessary ·????????使自己了解洲際酒店集團人力資源和培訓的規范，必要之處進行本地化處理。 ·????????Ensure effective trainingprograms are in place for the following: ·????????確保在以下方面有效的執行培訓計劃： o???New Employee Orientation o???新員工入職 o???Train the Trainer o???培訓培訓師 o???Customer Service Training o???賓客服務培訓 o???Technical job specific training(through certification of departmental standards and procedures) o???技術性職位的專門培訓(部門規范程序證書) o???Supervisory Skills Training o???監督管理技能培訓 o???Management Development o???管理層發展 o???Fire, Life and Safety Training o???消防和生命安全培訓 o???Selling Skills?? o???銷售技巧 o???Employee retraining o???員工再培訓 ·????????Monitor the progress of theTraining Business Plan for each department tot ensure that the trainingobjectives are being achieved ·????????監督每個部門培訓業務計劃的進展，確保實現培訓目標。 ·????????Maintains all hotel trainingrecords ·????????保存酒店全部的培訓記錄。 ·????????Establish a training library ofbooks, videos, journals and audio visual materials to assist trainers in theirtraining programs and for staff personal development ·????????建立培訓圖書館，配備書籍，錄像，記錄和視聽資料來協助培訓師的培訓計劃以及員工的個人發展。 ·????????Design, produce and implementtraining programmes which meet specific departmental needs in conjunction withDepartment Heads, ensuring that training session plans are structured and thattraining is effective ·????????與部門領導一起設計、制定和執行能夠符合具體的部門要求的培訓計劃，確保培訓課程方案的制定，以及培訓的有效性。 ·????????Attend departmental trainingsession and critique performance ·????????參加部門的培訓課程，評估表現。 ·????????Use IHG benchmarks to monitorsuccess of training programs and amend your efforts accordingly. Eg: ESPS,GSTS, achievement of budget, etc ·????????利用洲際酒店集團的基本測量標準監測培訓計劃的成果，并進行相應的修改。如CAPS，顧客滿意指標(GSI)，預算完成情況等。 ·????????Assist Department Trainers inpreparing and conducting departmental training and assess accordingly ·????????協助部門培訓師準備和進行部門培訓并進行評估。 ·????????Prepare and monitor trainingprograms for: ·????????制定和監督為以下人員提供的培訓項目： o???Management Trainees o???管理培訓生 o???Work Experience o???實習生 o???Hotel School Trainees, etc o???酒店學校實習生等 ·????????Obtain a network of specialisttraining professionals who can assist with the conduct of training programmesfor advanced or specialist training ·????????與能夠協助提供高級或專業培訓的專業人士取得聯系。 ·????????Ensure that Department Headsabide by their responsibilities of employee training against departmental SOPs ·????????確保部門領導遵守自己的職責為員工提供有關部門規范程序的培訓。 ·????????Produce monthly trainingreports for your Manager and the General Manager including: ·????????為上級經理和總經理編制以下月度培訓報告： o???Internal Training Programsconducted: o???完成的內部培訓項目： n??Who attended n??參加人 n??Number of people attended n??參加人數 n??Duration of training n??培訓時間 n??Who trained n??培訓師 n??Cost of delivery (includinglabor costs) n??培訓成本(包括人工成本) n??Anticipated return oninvestment and/or training goal n??預計的收益和培訓目標 o???External training programsattended: o???參加的外部培訓項目： n??Who attended n??參加人 n??Number of people attended n??參加人數 n??Duration of training n??培訓時間 n??Who trained n??培訓師 n??Cost of delivery (includinglabor costs) n??培訓成本(包括人工成本) n??Anticipated return oninvestment and/or training goal n??預計的收獲和培訓目標 ·????????Liaise with other IHG TrainingManagers to share experiences and resources ·????????與洲際酒店集團的培訓經理們保持聯系，交流經驗，交換資源。 ·????????Liaise with educationalinstitutions conducting hospitality and training courses ·????????同從事旅游服務和培訓課程的教育機構保持聯系。 ·????????Maintain current informationand records of suppliers of training resources and materials ·????????更新培訓資源和資料供應商的信息和記錄。 ·????????Delivers briefings of allinternal programmes to executive management and department heads ·????????為行政管理層和部門領導提供所有內部培訓計劃的介紹。 ·????????Contributes towards regionalactivities as directed by Regional Director of Human Resources / GeneralManager ·????????按照地區人力資源總監和總經理的指示為本地區的工作效力。 ·????????Provides input for probationand formal performance appraisal discussions to Line Managers in line withcompany guidelines ·????????為按照公司的指導方針進行的正式的員工績效考核和鑒定提供建議。 ·????????Coaches, counsels anddisciplines staff, providing constructive feedback to enhance performance ·????????向員工提供工作指導、咨詢，必要時對其進行批評處分，并提供建設性反饋意見以便提高工作績效 ·????????Regularly communicates withstaff and maintains good relations ·????????定期與員工交流思想，保持良好的員工關系。 ·????????Works with Superior? in the preparation and management of theDepartment’s budget ·????????和上級領導一起編制和管理部門預算 崗位要求 1、大專以上學歷，有相同崗位工作經驗5年以上。 2、具有良好的溝通能力和協調能力。 3、具有較強的文字綜合能力和口頭表達能力。 3、能按照酒店經營發展對人才的需要，制訂酒店總體培訓規劃和實施計劃。 4、具備教育學、心理學以及酒店管理理論知識。 5、熟悉員工特點和崗位培訓工作程序。

【崗位職責】 1、協助制定酒店年度培訓規劃和月度培訓計劃。 2、負責酒店年度、月度培訓計劃實施的組織、協調工作。 3、按期向上級領導反饋酒店培訓實施結果。 4、與相關部門及人員進行溝通，取得培訓工作所需的協助。 5、審核各種培訓教材；負責員工考核工作。 6、深入部門，了解部門的培訓需要，提出可行性教學建議。 7、協助經理聘請各項目培訓人員，做好各種培訓班的組織工作。 【崗位要求】 1、XXX以上學歷，有相同崗位工作經驗XXX年以上。 2、熟悉崗位培訓工作程序。 3、了解酒店員工的服務工作規范和質量標準的要求。 4、具有良好的溝通能力和協調能力。 5、具有較強的文字綜合能力和口頭表達能力。 6、掌握電化教育的方法，能熟練操作計算機。