Administration
行政管理
-? To ensure that the Food and Beverage activities arealigned with the respective Corporate Strategy, and that the Hotel Actions havebeen implemented where appropriate.
負責確保餐飲部的運作與酒店的戰略發展一致，進行恰當實施步驟。
-??To represent the Food and Beverage function on thehotel's Executive Committee.
酒店執行委員會餐飲部的代表。
-??To oversee the preparation and update of individualDepartmental Operations Manuals.
負責監督更新各個從屬部門勞動力。
-??To conduct regular divisional communications meetingsand ensure that departmental briefings and meetings are effective and conductedas necessary.
負責部門內部有效溝通，確保部門必需的會議有效開展。
-??To ensure that guest history files are maintainedand utilised.
確保客人資料已存檔并隨時保持更新。
CustomerService
以客為尊
-??To ensure that all associates deliver the brandpromise and provide exceptional guest service at all times.
確保隨時為客人提供品牌和禮和專業化的服務。
-??To ensure that associates also provide excellentservice to internal customers in other departments as appropriate.
確保員工對酒店內部客人即其他部門同事提供同樣的優質服務。
-??To spend time in public areas observing associate -guestinteraction and talking with guests, working through Heads of Department tocoach associates in guest service skills as necessary.
注意觀察員工與客人的互動，加強與客溝通。必要時到各部門去觀察并員工以提升服務技巧。
-??To handle all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
?????? 禮貌而高效的處理顧客和員工的投訴，確保問題得到圓滿解決。
Financial
財務管理
-??To maximise associate productivity through the useof multi-skilling, multi-tasking and flexible scheduling to meet the financialgoals of the business as well as the expectations of the guests.
培養多技能和能擔當多項任務的員工并靈活調度，以滿足酒店的財務目標以及客人的?
期望。
-??To ensure that each revenue generating department (e.g.Outlet, Bar) is operated in line with maximising revenues and profit throughupselling, pricing activities and proper yield management, while delivering onthe brand promise.
通過向上銷售，定價活動和適當的收益管理，確保每個收益部門（如餐廳、酒吧）的利益大化。同時保持品牌承諾的服務。
-??To ensure that each cost centre (e.g. Stewarding) operateswith the lowest possible cost structure while also delivering on the brandpromise to the guest.
確保成本中心（如餐務部）的營運費用最小化，同時也需要保持品牌承諾的服務。
-??To coordinate the preparation of the AnnualBusiness Plan for Food and Beverage.
負責準備和調整每年的餐飲部商業計劃。
-??To strategically analyse business performance tofacilitate accurate and meaningful forecasting, involving the respective Headsof Department as appropriate.
? ? 從戰略上分析經營業績以便進行準確的預測，包括相關部門負責人。
-??To proactively manage costs based on keyperformance indicators, working through the respective Heads of Department asappropriate.
????? 通過主動管理以主要績效指標的成本為基礎，通過相關部門經理負責執行。
-??To ensure that all hotel, company and local rules,policies and regulations relating to financial record keeping, money handlingand licensing are adhered to, including the timely and accurate reporting offinancial information.
???確保酒店所有財務記錄、處理和經營都遵守酒店和地方性法規、國家政策和法規，包括對財務信息及時準確地作出報告。
Marketing
市場銷售
-??To prepare, utilise and update an Annual MarketingPlan, broken down as necessary by division and/or department.
? ? ?針對不同的部門情況，籌劃、更新年度市場計劃。
-??To constantly evaluate local, national andinternational market trends, vendors and other hotel operations to make surethat the hotel’s own operations remain competitive and cutting edge.
????? 不斷評估本地、國內及國際市場的趨勢，供應商和其他酒店運營，確保酒店的運作保持競爭力地位。
-??To encourage Heads of Department to look forMarketing and Public Relations opportunities to increase awareness andultimately business.
? ? ?鼓勵部門經理通過尋找市場和公共關系的機會提升酒店知名度和最終業務量。
-??To actively participate in weekly yield and revenuemanagement meetings, overseeing the appropriate pricing structures to maximiseyield and overall profits.
積極參加每周的管理層效益會議，制定合適的價格使收益達到。
-??To entertain frequent and potential customers, inliaison with the Marketing Department.
與銷售部緊密合作，招待常客和潛在客戶。
Operational
營運管理
-??To ensure that all company minimum brand standardshave been implemented, and that optional brand standards have been implementedwhere appropriate.
?????? 確保所有公司達到的品牌標準，而可選的品牌標準已經適當安排。
-??To make sure that all Touches of Hyatt and the Foodand Beverage Top 20 are implemented.
確保貫徹實施凱悅溫情和餐飲部20項標準。
-??To feedback the results of the Consumer Audit andto ensure that the relevant changes are implemented.
通過消費者的結果審計確保落實相關費用。
-??To encourage associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation.
? ? ? ?鼓勵員工開拓創新，樂于挑戰和認可他們對酒店成功經營做出的貢獻。
Personnel
人事管理
-??To oversee and assist in the recruitment andselection of all Food and Beverage associate. To make sure that Heads ofDepartment follow hotel guidelines when recruiting and use a competency-basedapproach to selecting their associate.
負責招募和挑選所有餐飲部員工，遵循酒店以能力為基準的原則挑選員工。
-??To oversee the punctuality and appearance of all Foodand Beverage associates, making sure that they wear the correct uniform andmaintain a high standard of personal appearance and hygiene, according to thehotel and department’s grooming standards.
監督所有餐飲部員工的行為與形象，確保他們依據酒店和部門的儀容儀表要求穿著制服，保持良好的個人儀表和衛生。
-??To maximise the effectiveness of Heads ofDepartment by developing each of their skills and abilities through theappropriate training, coaching, and/or mentoring.
通過適當的培訓和指導，使部門經理的技能和能力得到提升。
-??To conduct annual Performance DevelopmentDiscussions with Heads of Department and to support them in their professionaldevelopment goals. To ensure that they in turn conduct annual PerformanceDevelopment Discussions with their associates.
通過進行年度評估來指導部門經理的發展目標。同樣確保部門經理與員工進行年度評估。
-??To ensure that each Head of Department plans andimplements effective training programmes for their associates in coordinationwith the Training Manager and their Departmental Trainers.
確保各部門經理為員工計劃和實施有效的培訓課程，配合培訓經理和部門的培訓師。
-??To encourage associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation.
? ? ?鼓勵員工開拓創新，樂于挑戰和認可他們對酒店成功經營做出的貢獻。
-??To support the implementation of The PeoplePhilosophy, demonstrating and reinforcing Hyatt’s Values and CultureCharacteristics.
支持以人為本的理念，加強凱悅價值觀和凱悅文化。
-??To ensure that all associates have a completeunderstanding of and adhere to associate rules and regulations.
?確保所有的員工完全理解并遵守酒店規章制度。
-??To ensure that associates follow all hotel, companyand local rules, policies and regulations relating to fire and hazard safety,and security.
??? ???確保員工遵守所有的酒店、公司和地方法規、政策和相關火災、消防和安全準則。
-??To feedback the results of the Associate OpinionSurvey and to ensure that the relevant changes are implemented.
對員工滿意度調查的反饋做出相應措施，并確保相關措施的實施。
立即溝通
