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            • 上海-浦東新區 | 5年以上 | 本科
              國際高端酒店/5星級 | 2000人以上
              • 投遞簡歷
              工作職責:Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting? Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures? Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks? Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review optimal strategies and controls? Integrate with other functions to ensure we exceed our customer’s, owner’s and shareholder expectationsKey areas of AccountabilityProfit? Ensure all Best Practices and Standard Operating Procedures are followed to capitalise and maximise revenue potential and market share.? To utilise systems, tools and reports in the prescribed way to ensure all revenue management decisions are supported with relevant data analysis.Quality? Follow Best Practice and Standard Operating Procedures for the RMCC to ensure all commercial decisions are supported by appropriate data analysis.? Feed ideas and suggestions to strive for constant improvement of operating procedures and new opportunitiesCustomer? Build an effective working relationship with hotel commercial teams and operations to maintain their trust and confidence in the Revenue Management decisions and actions being taken pertaining to inventory and rate control, pricing and overbooking.People? Work with the RMCC Assistant Director, Senior Cluster Revenue Managers and Training Manager as required to ensure all team members are provided with excellent training for Revenue Analyst and Revenue Management duties.Specific AccountabilitiesInventory Control : Manages and maintains Group and Transient inventory controls? Proactively reviews and implements room accommodation and rate inventory controls via IDeaS V5i and R&I on a daily basis? Ensure group inventory cut-off dates are managed in line with contracts and according to demand? Implement all blackout dates and reviews frequently to determine if adjustments are needed? Work with Front Office to ensure agreed sell-out strategies are in place? Maintain rate parity with third party sites through extranet sites? Proactively reviews key demand periods to maximise RevPAR and profit through effective consideration of costs of salesSales and Pricing Strategy : Develops, monitors and adjusts sales and pricing strategies? Conduct weekly Business Focus & Group Review Meetings where the appropriate booking period is evaluated for proper rate and availability control. The Revenue Manager will provide a synopsis of results vs. direction from the previous week and lead discussion on future issues such as booking pace, pricing strategies, marketing opportunities and the competitive environment.? Weekly reviews of GEM / Delphi / Database reports if available to address concerns and action plans relating to groups & events? Develop and reviews annual transient and group pricing and demand calendars on a quarterly basis? Ensure pricing is consistent in all distribution channels (QnQ R&I, GDS, Internet, Extranets)? Identify opportunities through channels and recommends channel marketing? Liaise with market managers for key 3rd party operators? Liaise with HRCC and monitors conversion? Review corporate account production quarterly with sales to identify patterns & volume of production and agree appropriate actions? Conduct Daily Detail meeting / calls with hotel teams to highlight results, trends and changes to pricing and selling strategy for the next 3 months.Information Analysis and Monitoring : Provides critical analysis of strategies, room statistics and demand factors? Perform relevant daily, weekly, monthly checklist tasks for the maintenance of the IDeaS V5i yield management system? Ensure the integrity of data flowing into IDeaS V5i by regularly cross-referencing other sources such as OnQ R&I and OnQ Insider reports.? Review end of month room statistics reports and provide critical analysis on performance vs. forecasts and results of implemented strategies? Conduct displacement analysis of group business as needed to determine the impact potential business will have on RevPAR? Review all tentative and definite group bookings to ensure they support the implemented strategies – ensure IDeaS V5i Group Status is updated and Group Evaluator is used effectively? Complete weekly booking pace reports and analysis on pace, recommends strategy changes when needed? Analyse past and present trends and makes recommendations for future strategies.? Ensure all ONQ R&I / SRP maintenance is configured according to the current standards – rms rates, yieldable flag, commissionable status? Ensure accuracy of all information being produced/ reported effectivelyForecasting : Prepare all weekly, monthly, 3 month forecast and budget using appropriate systems and tools? Use specialist knowledge of the hotels and markets to produce and maintain hotel forecasts using prescribed tools? Prepare plan revenue proposal? Perform IDeaS V5i Forecast Validation process on a regular basis to identify changes in trends and opportunities to enhance IDeaS forecastCompetitive and Demand Analysis : Ensures rate shopping data is consistent, appropriate and effectively analysed? Review all competitive shops on a daily basis and identifies selling strategies, opportunities and market trends? Review Demand Calendars, convention calendars and city event calendars to keep abreast of all demand generators on a weekly basis.? Maintain historical data on events and performance on any promotions during these demand-generating events.? Maintain IDeaS V5i interface where automated rate shopping is configured to ensure the yield system is configured for BAR adjustments appropriately.? Proactively identifies peak nights and peak periods and sets KPI targets and action plans? Identify demand troughs and leads an action planDriving Commercial Performance : Drives incremental EBITDA, RevPar and Fair Market Share performance through the following? Work effectively with RMCC Team members, Hotels (GMs, DBDs, C&E and on property revenue coordinator), Sales, RDRs, Marketing, e-commerce to ensure incremental financial performance (RevPar, EBITDA)? Ensure growth in performance of KPIs such as Room Type Supplements, Peak Nights, House Overbooking and Forecast Accuracy? Drive Hotel Fair Market Share performance, moving hotels into the “Gaining” quadrants? Ensure any Holiday Cover commitments are managed as per standard任職資格:Experience ? Practical working experience within hotel revenue management Skills ? Advanced Excel, PowerPoint & Word ? Strong analytical skills ? Management skills (such as leadership, organization, communication, control) ? Good communication skills ? Excellent organization and planning skills Qualities ? Sound functional knowledge of the day to day Management & operation of a Revenue Management Department ? Commercial attitude and proactive sales approach ? Ability to set, & maintain minimum Standards ? Ability to analyse data and identify significant trends
            • 上海-浦東新區 | 3年以上 | 本科
              國際高端酒店/5星級 | 2000人以上
              • 投遞簡歷
              工作職責:Position StatementThe Revenue Specialist, RMCC APAC maximizes revenue, market share and profits for multiple hotels throughthe strategic coordination of revenue management processes and procedures. This role will also support andexecute projects that drive revenue, efficiency and operational excellence. The Revenue Specialist works withstakeholders from across the organization to ensure the successful delivery of project goals.What will I be doing?As the Revenue Specialist, RMCC APAC, you will be responsible for performing the following tasks to thehighest standards:? Execute hands-on implementation of projects that drive revenue, efficiency, and operationalexcellence.? Set and monitor success metrics to track impact, efficiency gains, and operation improvements in realtime.? Identify underperforming areas, troubleshoot root causes, and implement fixes without delay.? Meet deadlines without compromising quality and collaborate with teams to unlock progress and keepprojects on track.? Ensure that sales and pricing strategies are based on sound commercial judgement through effectiveanalysis and reporting.? Ensure professional and efficient utilization of all systems, in line with the company best practices andstandard operating procedures.? Ensure effective information gathering and analysis are conducted to identify and maximizeopportunities and minimize any risks.? Ensure that relevant hotel and above-hotel commercial team members are actively engaged in revenuedecisions by maintaining regular communication to effectively implement, drive and review optimalstrategies and controls.? Integrate with other functions to ensure we exceed customers’, owners’ and shareholders’expectations.Project Execution:? Ensure project is delivered with the utmost efficiency, attention to details and operational excellence.? Execute and maintain a standardized project workflow.? Monitor project timelines, risks, and deliverables to ensure on-time completion.? Support to prepare the project training plan, including (and not limited to) hotel facing trainingdocumentation, and internal process related training.? Leverage automation tools and solutions to improve the working efficiency.? Support projects focused on revenue growth and sales process optimization.? Retain flexibility to ensure optimal project delivery.Revenue Management:Inventory & Pricing:? Proactively review and implement room accommodation and rate inventory controls via IDeaS V5iand R&I daily.? Ensure group inventory and blackout dates align with demand and contracts.? Maintain rate parity across all distribution channels.Strategy & Analysis:? Develop and refine pricing strategies based on market trends and competitive analysis.? Conduct weekly business reviews to evaluate performance and adjust tactics.? Analyze data to identify revenue opportunities and risks.? Maintain regular communication with commercial teams to align on revenue strategies.Forecasting & Reporting:? Prepare monthly, quarterly forecasts and budgets using appropriate systems and tools.? Perform IDeaS V5i forecast validation process on a regular basis to identify changes in trends andopportunities to enhance IDeaS forecasts.Driving Commercial Performance:? Drive incremental EBITDA, RevPar and Fair Market Share performance.? Responsible for delivering KPIs and performance with focus (and not limited to) room typesupplements, peak nights, house overbooking and forecast accuracy.? Ensure any holiday cover commitments are managed as per standards.任職資格:What are we looking for?A Revenue Specialist, RMCC APAC serving Hilton Brands is always working on behalf of our Guests andworking with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors,skills, and values that follow:? Bachelor’s degree or higher.? Practical experience in hotel revenue management, asset management, or feasibility.? Hands-on project execution and solid knowledge of project management frameworks.? Strong interpersonal skills to engage with relevant stakeholders in global, regional and hotel teams.? Able to set and maintain minimum standards.? Able to analyze data and identify significant trends.? Self-motivated and competitive.? Able to work accurately and effectively under pressure.? Good personal presentation.? Warm personality and possess team spirit.? Clear verbal/written English proficiency for cross-functional and regional collaboration.? Proactive: Identifies underperforming areas and implements fixes swiftly.? Detail-Oriented: Ensures accuracy in data, reporting, and compliance (e.g., rate parity, systemconfigurations).? Team-Focused: Collaborative spirit to align strategies with commercial teams and exceed KPIs(RevPAR, EBITDA).
            • 上海 | 1年以上 | 本科
              • 五險一金
              • 商業醫療保險
              • 帶薪病假
              • 額外福利假期
              • 節日禮物
              • 提供免費咖啡
              • 周五休閑酒會
              • 工作周年福利
              • 崗位晉升
              • 國際化氛圍
              國內高端酒店/5星級 | 500-999人
              • 投遞簡歷
              職責 Responsibility ? 通過積極主動的銷售活動完成客房銷售。 Maximize room sales through proactive selling activates. ? 準確、禮貌地處理所有來電,快速、有效地處理所有預訂要求。 Handles all reservation correspondence and inquiries politely, quickly, efficiently, and accurately. ? 通過及時準確地回應社交平臺上的潛在客戶,將社交平臺上的客戶成功轉化。 Maximize the successful conversion of potential customers on social platforms by responding to potential customers on social platforms in a timely and accurately manner. ? 提供有效,友好,專注的服務,滿足或超過客人的期望。 To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service. ? 預先判斷出客人的需要并為客人推薦最適合的產品。 Anticipates the needs of the guests and recommend the most suitable product. ? 維護裸心的老客戶,提高老客戶回頭率。 Maintain old customers with naked heart and improve the return rate of old customers. 要求Requirements: ?良好的英語口頭和書面溝通能力。 Good communication skills in both oral and writtenEnglish. ??具備優秀的溝通技能。 Excellent communication skills. ??熟練操作電腦,辦公軟件,如Word,Excel,PowerPoint Skilled in computer, Office software operation, such as Word, Excel, PowerPoint ?積極的工作態度,自我激勵,強烈的責任感,團隊精神 Positive working attitude, self-motivated, strong sense of responsibility, team spirit
            • 收益經理

              1.2萬-1.5萬
              上海 | 8年以上 | 本科 | 食宿面議
              • 五險一金
              • 帶薪年假
              • 包吃包住
              • 人性化管理
              • 管理規范
              • 崗位晉升
              • 技能培訓
              • 年度旅游
              • 節日禮物
              • 領導好
              國際高端酒店/5星級 | 100-499人
              • 投遞簡歷
              要求有國際品牌酒店同崗位經驗一年以上
            • 收益經理

              1.4萬-1.8萬
              上海 | 3年以上 | 本科
              • 五險一金
              • 帶薪年假
              • 技能培訓
              • 人性化管理
              • 管理規范
              • 崗位晉升
              • 團隊支持
              • 發展空間
              服務式公寓 | 2000人以上
              • 投遞簡歷
              Major Responsibility 主要工作職責 ? Manage property occupancy to yield optimum revenue. 管理物業出租率,使之產生最佳的收益。 ? Develop pricing strategies to optimally sell the inventory of the rooms. 制定價格策略,以最佳方案銷售客房。 ? Integrate and maintain yield management systems within the properties and present findings to the hierarchy on a regular basis. 統一和維護物業的收益管理系統,并定期發送調研報告給管理層。 ? Monthly analysis of pricing based on competitor analysis. 以競爭對手的分析為基礎,每月進行定價分析。 ? Analysis of revenue generation on a regular basis and actively involved in the strategy and implementation of sales strategy in order to recover loss revenue and/or maximize profit margin. 定期分析收益的趨勢,積極落實措施,以幫助收入的恢復和促進利潤的增長。 ? Assist in the compilation of monthly revenue in the form of forecast, budget, and profit and loss statements. 協助編制每月的收入預測,預算以及損益表。 ? Work with Director of Sales to communicate strategy recommendation effectively and efficiently. 協助銷售總監快速并有效地給予策略建議。 ? Execute projects given by manage and Director of Sales. 執行銷售總監交辦的事宜。 Requirements ? Degree in Hospitality/Business Management or equivalent. 酒店/工商管理專業或其它同等學位。 ? Minimum 5 years of hospitality experience with a multi-national hospitality brand, preferably in serviced residences. 5年以上國際品牌酒店相關工作經驗,服務式公寓工作經驗尤佳。 ? Strong financial and sales & marketing knowledge. 豐富的財務及市場銷售知識。 ? Strong knowledge of P&L statements, budgeting, business plan preparation and general knowledge of accounting. 精通損益表,預算和商業計劃以及了解會計的一般知識。 ? Familiar with online marketing and channel distribution. 熟悉網絡營銷及渠道分銷。 ? Able to communicate fluently in English and Mandarin. 能熟練地運用中/英文進行交流。
            • 收益經理

              2.5萬-3萬
              上海 | 3年以上 | 本科
              服務式公寓 | 100-499人
              • 投遞簡歷
              公司簡介 Stey,源自瑞典,是一個顛覆傳統的共享居住品牌。我們不僅打造社區型精品公寓與 設計酒店,更致力于重新定義未來城市生活的樣貌。通過融合北歐極簡設計美學與 前沿智能科技,Stey以獨特的靈活轉租模式,構建了一個充滿活力、多元文化的國際 社群,重新詮釋了人與人之間真實而有趣的連接。 目前,我們在北京已經成功落地三個標桿項目,并正加速拓展中國及海外主要市場。 加入Stey,成為這場城市生活革命的“頭號玩家”,成為我們全球版圖擴張的見證者 與參與者,現在正是最好的時機。 總體來說,這個崗位人員需要深耕過OTA渠道開發管理,了解以OTA渠道為主的價格(OTA方提供的各種價格、OTA捆綁產品價格等),有以OTA為主進行價格策略的經歷和經驗,偏前端,需要對企業客戶進行拜訪。此外,還需協助digital部門完善收益模塊。 POSITION SUMMARY/DESCRIPTION The Revenue Manager is responsible for the total reservations and revenue operations of Stey properties. The position will ensure the maximization of revenue for all aspects of the operation. Furthermore, all reservations related tasks will be handled and the Revenue Manager will oversee both Hotel and Long Stay Tenant revenues and all contracting aspects. Candidates should be familiar and fluent in major hotel revenue management technology platforms, as a significant part of the job will beinteracting with Stey’s digital development team, sharing knowledge to optimize Stey’s own revenue management platform, which is currently in development. Stey is a fast growing operation, but our limited property count in China (currently three properties) means that the Revenue Manager will also assume responsibilities for distribution and OTA channel management, including liaising with Stey’s digital team to identify and troubleshoot any issues with OTA integrations and listings. In essence the role will: ? Implement revenue management operations, procedures, and best practices. ? Identify new revenue opportunities. ? Provide daily, weekly, and monthly reporting. ? Optimize and expand distribution partnerships. ? Act as overall business development consultant for each Property/Community Manager. ? Act as Revenue Management expert in communication with the Digitalteam. ? Challenge and influence properties to improve service level and operational standards. ? Embed and support a revenue management culture in all properties. ? Visit each property regularly. AVAILABILITY MANAGEMENT ? Use yield planners and selling matrix for room sales ? Monitor yield system and validate that the yield actions are consistent with both property and market conditions ? Maintain a consistent selling strategy across all systems ? Proactive availability management, recommending necessary strategy changes ? Prepare and recommend future strategies to the Management team COMMERCIAL? AWARENESS ? Keep up todate with global, local, and environmental issues impacting Beijing and thehotel ? Check competitor strategy on a regular basis reviewing rates andavailability ? Managerelationships with comp set staff and RMs to ensure Stey has the best possibleaccess to information on market conditions REVENUE ANALYSIS ? Analyzehistorical property performance and pick-up data for use in demand forecastingand strategy ? Analyzeyield information to identify potential new business, markets and trends ? Maintain arolling three-month outlook and monitor actual versus forecast for planachievement on pick-up, forecasting, etc. ? Complete andanalyze the month-end reports ? Analyze andsupply data for the preparation of the annual plan (budget) ? Identify andanalyze new business opportunities MAINTENANCE OF SYSTEMS & PROCEDURES ? Maintainaccuracy of all reservations and other data ? Conductquality control checks on all revenue management systems to ensure dataaccuracy ? Ensure thatall the rates are loaded on all rate databases ? Remain fullyconversant with the uses & applications of all systems relating to revenuemanagement ? Ensure allspecial activities are followed up on in a timely manner and results of suchrecorded RESERVATIONS ? Handle allbookings in the Stey PMS ? Ensureappropriate follow up on bookings ? Communicatewith potential Guests and Tenants ? Handle allinquiries – Phone, email, WeChat OTHER ? Manage all contract and communication for distribution channels ? Work closely with each Community Manager in all aspects of property operations. ? Provide reports as required by senior management
            • 預訂員

              5千-6千
              上海-徐匯區 | 1年以上 | 本科
              國際高端酒店/5星級 | 100-499人
              • 投遞簡歷
              【崗位職責】 1、接受線上、線下客戶對酒店的預訂需求,并予以妥善解決。 2、接聽客戶對酒店等產品信息的咨詢電話,予以解答并作好相關記錄。 3、熟悉處理房間預訂的程序,給賓客提供給最新和最準確的房況信息。 4、落實“預訂未到賓客”的名單和每日團隊取消情況。 5、調節和控制房間預訂、銷售。 【崗位要求】 1、具備熱情的工作態度、一定的抗壓能力、擁有良好的執行力和團隊精神; 2、有一定的溝通能力,口齒清晰、開朗自信,有較強的語言表達能力和人際溝通能力; 3、中專以上學歷,普通話標準,談吐禮貌,聲音甜美; 4、熟練掌握基本辦公軟件操作,打字熟練; 5、具有星級酒店相關工作經驗者優先; 6、具有優良的服務意識和敬業精神,能夠適應倒班制。
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