Job Summary： Develop and implement adynamic hotel sales strategy that remains adaptable and strategically sound.Foster strong communication channels with the global sales center, local marketsales teams, and customer service partners. Lead the sales team in proactively attractingnew clients through diverse channels, including newspapers, magazines, onlineplatforms, and social media. Ensure that each sales team member engages in adesignated number of impactful sales activities daily through effectivesupervision and guidance. Additionally, oversee the operations of the MarketingCommunication department to guarantee that daily workflows are managedefficiently and effectively. Experience: a)???Minimum 8 years of sales and/or customer service experience at aninternational/Luxury hotel; 3 years related position experience b)???Be able to set business strategy and adjust timely according to marketchanges c)???Be able to handle different market conditions and solve problems timelyand effectively under the conditions set by the hotel d)???Proficient in English and Chinese,Good education background, bachelor degree preferred e)????Good marketing skills f)????Good communication skills g)????Sharp observation h)????Strong team work spirit i)?????Result oriented, strain capacity,Optimistic attitude

【崗位職責】 1、負責規(guī)劃酒店的市場發(fā)展策略，把握酒店在行業(yè)中的發(fā)展方向，完成酒店在行業(yè)中的市場定位，及時提供市場反饋并對酒店的市場操作計劃不斷優(yōu)化與完善； 2、通過各種市場推廣手段完成既定的品牌營銷目標，對營銷預期目標及實際效果負責； 3、負責大客戶開發(fā)、渠道拓展、商務洽談、開發(fā)和協(xié)調各類媒體資源，建立有效的媒介傳播手段等； 4、負責團隊的建設與管理，全面安排、管理市場部的年度市場策略和市場計劃； 5、其他隸屬市場銷售部的工作； 【崗位要求】 1、大專以上學歷；至少兩年以上市場銷售部門管理崗位工作經(jīng)驗；熟悉浦東酒店銷售市場； 2、對市場營銷工作有深刻認知，有較強的市場感知能力、敏銳地把握市場動態(tài)、市場方向的能力、密切的媒體合作關系； 3、高度的工作熱情，良好的團隊合作精神，有較強的觀察力和應變能力、出色的人際溝通能力、團隊建設能力、組織開拓能力。

崗位職責 1、負責規(guī)劃公司的市場發(fā)展策略，把握公司在行業(yè)中的發(fā)展方向，完成公司在行業(yè)中的市場定位，及時提供市場反饋并對公司的市場操作計劃不斷優(yōu)化與完善； 2、通過各種市場推廣手段完成既定的品牌營銷目標，對營銷預期目標及實際效果負責； 3、負責大客戶開發(fā)、渠道拓展、商務洽談、開發(fā)和協(xié)調各類媒體資源，建立有效的媒介傳播手段等； 4、負責團隊的建設與管理，全面安排、管理市場部的年度市場策略和市場計劃； 崗位要求 1、學歷要求：大專及以上學歷，廣告、市場營銷、新聞、大眾傳播等相關專業(yè)優(yōu)先 2、工作經(jīng)驗及年限：五年以上企業(yè)市場管理工作經(jīng)驗，5年以上市場部經(jīng)理工作經(jīng)驗 3、培訓：戰(zhàn)略管理、組織變革管理、管理能力開發(fā)、市場營銷、合同法、財務管理及談判技巧等方面的培訓 4、專業(yè)技能：對市場營銷工作有深刻認知，有較強的市場感知能力、敏銳地把握市場動態(tài)、市場方向的能力、密切的媒體合作關系 5、通用技能（計算機/語言等）熟練使用辦公軟件。普通話、粵語標準流利 6、職業(yè)素養(yǎng)及勝任能力要求：高度的工作熱情，良好的團隊合作精神，有較強的觀察力和應變能力、出色的人際溝通能力、團隊建設能力、組織開拓能力

工作地全國 SPECIFICATIONS:(無四星級以上酒店管理工作經(jīng)歷的均不予考慮) a) COMPETENCIES ? Basic selling skills and techniques. ? Ability to identify needs with the twin acts of probing and listening. ? Strength of character coupled with determination and self-discipline. ? High level of self-confidence, enthusiasm and initiative. ? Fine art of communication excellence. ? Ability to deal with different types of people. ? Effective use of psychology. b) EDUCATION / WORK EXPERIENCE ? Experience and exposure in sales/marketing environment. ? Hospitality qualification or work experience preferred. c) PROBLEM SOLVING / DECISION MAKING ? Evaluate and make recommendations of rates to maximise yield. ? Plan and decide on an effective call plans for the team. d) TEAM LEADING This position involves working closely with colleagues within the team unit and hotel, therefore a requirement of certain degree of interpersonal skills, and result-oriented. Ability to influence others on an idea and could demonstrate team leadership ability. Another important area of leadership is through demonstration of team spirit, co-operation and understanding when working with colleagues. JOB REQUIREMENTS: 1.Minimum ten (10) years experience in Sales & Marketing functions, at least five (5) years of which must be in a managerial position in a 4 or 5-star hotel managed by overseas hotel management company. 2.Establish and direct profitable and cost effective marketing and sales programs. 3.Direct & coordinate effective advertising program. 4.Develop and implement marketing plan for all profit centers. 5.Ability to manage change effectively. 6.A mentor who has inspired, trained, and developed people for their career development. 7.Fluency in English spoken and written.

1、協(xié)調所有保持和增加業(yè)務量的方法。這包括廣告、促銷、個人推銷、宣傳、社區(qū)關系、特殊銷售項目等。 2、?創(chuàng)建并實施特殊計劃，通過以下方式實現(xiàn)更大的盈利能力: 1)增加平均利率 2)增加整體入住率 3)在非高峰期增加業(yè)務量 4)增加本地餐飲和宴會的銷售 3、提升酒店在當?shù)厣鐓^(qū)的形象。 4、?作為社區(qū)的積極成員，通過協(xié)會、會員和其他行業(yè)組織參與。 5、?定期審核銷售和市場人員的活動報告，確保完成銷售目標。 6、?定期審核內部宣傳片的視覺效果，確保符合品牌標準。 7、與餐飲部合作，組織和推廣特別項目，以刺激社區(qū)內的食品和飲料銷售，包括但限于比賽、舞會、派對、美食慶祝活動等。 8、與酒店以外的個人進行互動，包括但不限于客戶、會議機構、當?shù)鼐频陞f(xié)會、政府旅游局、航空公司、旅行社、旅游運營商、競爭對手和當?shù)厣鐓^(qū)的其他成員。 9、調查潛在市場: 1）審核銷售部和前廳部的通信文件 2）分析客人歷史和登記卡文件 3）研究客人的問卷調查 4）審查本市游客的政府統(tǒng)計數(shù)據(jù) 5）分析競爭對手的銷售/促銷努力 6）研究各種參考資料和行業(yè)出版物以獲取銷售線索 ?10、?通過分析過去廣告活動的市場有效性，并與其他部門主管和廣告代理公司協(xié)商，向總經(jīng)理推薦對酒店最有效益的廣告類型。 11、?通過與社區(qū)和鄰近市場的航空公司、旅行社、商行、私人俱樂部和專業(yè)協(xié)會保持聯(lián)系，為酒店爭取新的和重復的業(yè)務。 12、定期審核酒店的公關活動，確保酒店在當?shù)睾腿珖襟w上的高度知名度。 13、監(jiān)督新營銷策略的發(fā)展。 14、?進行市場調研。 15、?與綜合管理部配合進行人力規(guī)劃和管理需求。 16、與財務部一起準備和管理部門的預算。

崗位職責： 1、負責擬定酒店市場營銷計劃及營銷策略，市場拓展及推廣工作的行動計劃。擬定年度預算提供所有與業(yè)務的收益相關的建議； 2、監(jiān)督酒店的廣告策劃宣傳工作。包括企業(yè)廣告計劃、企業(yè)宣傳計劃及公共關系發(fā)展計劃；負責酒店形象的樹立和改善； 3、負責組織實施酒店既定的營銷方案，并根據(jù)市場的變化作相應的策略調整，以達到銷售效果，定期向酒店總經(jīng)理匯報工作進度； 4、負責與房務部、餐飲部等部門協(xié)調共同制定客房、餐飲等價格方案及優(yōu)惠規(guī)定； 5、負責建立合作緊密、高效能的營銷隊伍，充分發(fā)揮每位成員的潛能。制定及修訂營銷人員工效掛鉤方案，督促銷售部員工開拓有潛質的新客戶并簽定商務合約； 6、廣泛開展市場調研，收集顧客意見，制定優(yōu)秀營銷方案及優(yōu)惠規(guī)定等。了解和掌握市場信息與同行業(yè)銷售方針，定期向總經(jīng)理上交市場調研報告，并提出相應對策； 7、負責與有重要客戶保持良好的商務往來，定期拜訪旅游代理機構要員、大中型企業(yè)客戶接待部門負責人、政府部門的重要客戶，征求客戶的意見，增進了解、加強合作； 8、根據(jù)酒店的近期和遠期經(jīng)營目標和規(guī)劃，負責整體銷售工作，招攬客源，負責商務市場的業(yè)務拓展和方案實施。做好市場周密分析，選好銷售市場和銷售對策； 9、完成領導交辦的其他工作。 任職要求： 1、大學本科（含）及以上學歷，8年以上酒店市場銷售總監(jiān)相關工作經(jīng)驗； 2、熟悉酒店、餐飲行業(yè)等業(yè)務背景。

·?協(xié)助總經(jīng)理完成酒店所有與收入及市場銷售相關的工作并完成總經(jīng)理安排的相關工作。 ·?全面負責對銷售部，宴會銷售部，收益管理與預訂部，及市場傳訊部的管理工作。 ·?帶領酒店商務團隊完成相關關鍵指標，包括但不限于管理酒店的持續(xù)盈利能力,確保酒店的收益和利潤，賓客滿意度達標甚至超過標準要求 ·?制定酒店年度/季度/月度預算預測與工作計劃，并有效的予以實施 ·?參與開拓和實施酒店和部門的政策規(guī)定。 ·?制定開拓市場銷售戰(zhàn)略和促銷計劃，實時更具市場情況進行調整。 ·?督導和推動市場銷售計劃的進展和實施。 ·?為商務發(fā)展部設定清晰的工作目標，實施員工個人技能的發(fā)展，業(yè)績的復核訓導和培訓。 ·?監(jiān)督和評估當前發(fā)起的市場銷售活動以及市場動態(tài)。 ·?管理部門內部的運作，保證部門固定資產(chǎn)及運營物品得到良好維護。 ·?定期進行市場調查，掌握競爭對手信息。 ·?為酒店設立價格策略和銷售目標。 ·?管理特別項目及其他相關的生意。 ·?管理部門內部人力資源，包括選擇招聘人員，培訓部門員工，團隊建設，員工表現(xiàn)評估等。 ·?確保部門員工明確所賦予的職責。 ·?管理客戶關系及服務，包括客戶需求、產(chǎn)品服務知識，銷售的有效性交流技巧及客戶反饋信息。 ·?管理部門開支和預算。 ·?準備部門每月相關開支的預測，并在預定日期上交給酒店。 ·?按照酒店政策控制部門成本，避免浪費。 ·?確保所有與系統(tǒng)相關的收益數(shù)據(jù)都保持精確性并完全遵照希爾頓國際標準。 ·?確保部門文件，及相關資料的存檔。 ·?保持與集團內各營業(yè)部門的溝通，拓展銷售機會。 ·?在海內外社會各有關行業(yè)推廣酒店。 ·?積極參與希爾頓集團發(fā)起的銷售活動。 ·?在海內外目標市場，保持良好的關系和溝通。 ·?確保所有與系統(tǒng)相關的收益數(shù)據(jù)都保持精確性并完全遵照希爾頓國際標準。 ·?根據(jù)酒店、行業(yè)和公司的指引，回應需求、進行調整，執(zhí)行任何合理的任務及額外職責。 ·?堅持酒店安全制度、緊急情況處理規(guī)定和程序。

崗位職責： 1.根據(jù)公司品牌管理的定位，制定、調整和優(yōu)化的運營管理標準，循環(huán)改進并針對現(xiàn)有問題作出解決方案，為酒店日常運營提供良好的支撐； 2.制定相應的政策及規(guī)定，監(jiān)督檢查，確保各項政策及標準的落實。持續(xù)更新客房產(chǎn)品與服務標準，確保品牌形象； 3.通過定期視察、線上或線下會議等多種形式，與旗下成員酒店團隊溝通，了解、監(jiān)督、指導酒店的日常運營工作，并與運營總裁分享最新信息； 4.定期對成員酒店進行運營審計，并推進整改落實，確保酒店產(chǎn)品及服務質量不斷提升； 5.定期完成重要運營數(shù)據(jù)和客戶體驗反饋積累，聯(lián)合旗下酒店識別分享最佳運營實踐，并提供分享機會； 6.監(jiān)管旗下酒店直銷采購率，品牌標準物資采買率； 7.與協(xié)同公司各職能部門，通過經(jīng)營分析會等多種形式，與酒店管理團隊共同回顧重要經(jīng)營指標，敦促、指導酒店實現(xiàn)各項目標，確保酒店盈利最大化； 8.通過定期拜訪或電話溝通，確保業(yè)主了解品牌標準、公司政策及促銷活動，獲得業(yè)主對公司各類經(jīng)營活動的支持； 9.協(xié)同市場營銷部，指導并改進酒店經(jīng)營計劃及策略，以快速適應市場環(huán)境的變化，定期為酒店管理團隊提供培訓、指導和支持，幫助其實現(xiàn)營收指標； 10.協(xié)同財務部、人力資源部，督管酒店控制經(jīng)營費用、人工、能源等主要成本； 11.督促酒店落地會員權益； 12.確保各酒店遵守法律法規(guī)和行業(yè)標準。識別并應對運營中的潛在風險，協(xié)助制定應急預案。 任職要求： 1.至少10年酒店管理及運營經(jīng)驗，其中包括5年的國內知名品牌酒店運營經(jīng)歷。有過同時負責多家酒店運營經(jīng)歷者優(yōu)先； 2.擁有酒店籌備開業(yè)經(jīng)驗，包括準備籌備開業(yè)預算、管理制度及程序的建立； 3.能夠用中英雙語有效交流者優(yōu)先； 4.具備良好的溝通能力和人際交往能力； 5.精通計算機操作，并適應出差者優(yōu)先。 您可將個人簡歷和求職意向發(fā)送至hht@dfwsgroup.com，如有合適職位，我們會第一時間與您聯(lián)系~

1、八年以上奢華酒店品牌市場銷售工作經(jīng)驗 2、協(xié)助總經(jīng)理完成酒店所有與收入及市場銷售相關的工作并完成總經(jīng)理安排的相關工作 3、全面負責對銷售部，宴會銷售部，收益管理與預訂部，及市場傳訊部的管理工作 4、帶領酒店商務團隊完成相關關鍵指標，包括但不限于管理酒店的持續(xù)盈利能力,確保酒店的收益 ? ? ?和利潤，賓客滿意度達標甚至超過標準要求 5、制定酒店年度/季度/月度預算預測與工作計劃，并有效的予以實施 6、參與開拓和實施酒店和部門的政策規(guī)定 7、制定開拓市場銷售戰(zhàn)略和促銷計劃，實時更具市場情況進行調整 8、督導和推動市場銷售計劃的進展和實施 9、為商務發(fā)展部設定清晰的工作目標，實施員工個人技能的發(fā)展，業(yè)績的復核訓導和培訓 10、監(jiān)督和評估當前發(fā)起的市場銷售活動以及市場動態(tài) 1. Above 8 Years in luxury hotels Sales working experience 2. Assist the General Manager to complete all workrelated to revenue and marketing of the? ? ? hotel, completing work assigned by the General Manager 3. Responsible for themanagement of Sales, Banquet Sales, Revenue Management,? ? ? Reservations, andmarketing communications 4. Lead the hotel businessteam to achieve relevant key indicators, including but not limited to? ? ? managingthe hotel's continued profitability, ensuring the hotel's revenue and profit,and guest? ? ? satisfaction to meet or exceed the standard requirements 5. Develop the hotel's annual /quarterly / monthly budget forecast and work plans,? ? ? implementing?themeffectively 6. Participate in developingand implementing hotel and departmental policies and regulations 7. Develop marketing strategiesand promotion plans to adjust to the market situation in real? ? ? time 8. Supervise and drive theprogress and implementation of marketing plans 9. Set clear objectives forbusiness development, implement personal skill development,? ? ? performance reviewtrainings and other trainings 10.Monitor and evaluatecurrent initiated marketing activities and market dynamics

Withthousands of hotels in over 100 countries and territories, Hilton offerscountless opportunities to delight. From an open door to a welcoming smile andan exceptional experience, we offer the millions of travelers who stay with usevery year a welcome they will never forget. If youappreciate the impact global travel can have on the world, you may be just theperson we are looking for to work as a Hilton Team Member. Because it’s withHilton where we never forget the reason we're here: to delight our guests, TeamMembers, and owners alike. Position Statement The Senior Commercial ManagerFocused Service Greater China & Mongolia (GCM) will be responsible forsupporting the commercial performance of focused service managed hotels, and pre-openingof focused service managed hotels in GCM. §?The role will be responsible for maximizingprofitability for focused service managed hotels, with an objective to achievehotels’ budgeted revenue and increase RevPar Index and market share targets.Support and collaborate with cross-functional teams to complete respectivecommercial actions, commercial reviews, or support initiatives/projects. §?From a pre-opening perspective, the role willalso support ensuring the successful delivery of all focused service newlymanaged hotels opening across the Greater China & Mongolia region. What will I be doing? As the Senior Commercial ManagerFocused Service Greater China & Mongolia (GCM), you would continue yourefforts to deliver outstanding guest service and financial profitability.Specifically, you will be responsible for performing the following tasks to thehighest standards: §?Support the Senior Director & CommercialDirector, Focused Service conduct or collaborate on all activities needed togrow the focused service managed hotels’ performance, manage with anyperformance growth opportunities, increase profitability, achieve hotelbudgeted revenue, and increase market share targets. §?Support all commercial aspects of focusedservice managed hotels from preparation to a smooth opening and support theramp-up once the hotel is opened. §?Ensure focused service managed hotels’commercial teams §?Implement the right strategies in place todeliver their revenue targets. §?Use Hilton sales systems and tools inaccordance with our standards; §?Have appropriate targets in place (SIP). §?Evaluate and identify business opportunitiesfor hotels and directs accordingly. §?Optimize sales resources, to drive marketshare from key segmentation. §?Capture maximum demand and drive the highestlevel of conversion. §?Align with regional and enterprise-wide plans §?Hold regular productivity reviews with thefocused service hotels' commercial teams to ensure we are acquiring enough newcustomers as well as growing existing customers' revenue and market share. §?Manage the appropriate commercial targets& objectives for the hotels and navigate how those targets & objectivesare going to be accomplished. §?Support the Senior Director & CommercialDirector, Focused Service & key stakeholders to optimize the resources andactivities of the hotel's commercial team. §?Support all focused service managed hotelscommercial people trained and equipped to drive business. §?Direct Reports: Coach and Lead CommercialManager to maintain stakeholder relationships at all levels, and collaboratewith Development, Brand Management, Technical Services, Hotel Operations, HumanResources, IT, Finance, and other Pre-Opening and/or functions to deliversustained business goals. Whatare we looking for? Thesuccess in this role will demonstrate itself through the following attributesand skills: §? Bachelor Degree in HotelManagement preferred §? 8 years and above workingexperience §? Excellent oral and writtencommunication skills in both Mandarin and English. §? Excellent organizational skills,multi-tasking skills, strategic planning capabilities and time management. §? Ability to work well underdeadline pressure. §? Ability to deliver presentationsin a concise, well-organized manner. §? Ability to work in a matrixorganization. §? Critical thinking and bothquantitative and qualitative analytics skills with the ability to use logic andreasoning to identify the strengths/weakness of alternative and differentiatedsolutions, conclusions or approaches to problem. §? Self-starter, well organized,extremely detail-oriented and an assertive team player, willing to takeownership of responsibilities, and possess a high level of positive energy anddrive §? Absolute discretion andconfidentiality regarding sensitive information §? Dynamic, innovative and creativein finding business solutions §? Flexibility to travel §? Previous relevant experience inregional role is preferred. §? Experience dedicated tocommercial sales is preferred. §? Experience working in focusedservices hotel is preferred. §? Hospitality industry experiencepreferred in Sales or Revenue roles. What will it be like to work for Hilton? Hilton, the #1 World’s Best Workplace, is a leading globalhospitality company with a diverse portfolio of world-class brands. Dedicatedto filling the earth with the light and warmth of hospitality, we have welcomedmore than 3 billion guests in our more-than 100-year history. Hilton is proudto have an award-winning workplace culture and we are consistently named amongone of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learnmore about what it’s like to be on Team Hilton!

【崗位職責】 1、負責制定并執(zhí)行酒店整體市場營銷戰(zhàn)略，提升品牌知名度和市場占有率； 2、策劃并實施線上線下營銷活動，包括但不限于節(jié)日促銷、會員活動、跨界合作等； 3、分析市場趨勢及競爭對手動態(tài)，定期提交市場調研報告并提出優(yōu)化建議； 4、管理酒店各類宣傳渠道（官網(wǎng)、社交媒體、OTA平臺等），確保內容質量和傳播效果； 5、協(xié)調內外部資源，與銷售、運營等部門緊密合作，確保營銷目標的達成； 6、負責市場預算的制定與管控，優(yōu)化投入產(chǎn)出比； 7、帶領團隊完成年度市場推廣目標，并對團隊績效進行考核與指導。 【崗位要求】 1、具備出色的市場洞察力與創(chuàng)新能力，能獨立制定并落地營銷策略； 2、熟悉酒店行業(yè)市場推廣模式，對數(shù)字化營銷、社交媒體運營有豐富經(jīng)驗；國際連鎖酒店管理集團工作經(jīng)驗優(yōu)先考慮； 3、優(yōu)秀的溝通協(xié)調能力，能高效整合內外部資源； 4、具備較強的數(shù)據(jù)分析能力，能通過數(shù)據(jù)驅動決策； 5、抗壓能力強，適應快節(jié)奏工作環(huán)境； 6、有團隊管理經(jīng)驗者優(yōu)先。

1 ）統(tǒng)籌管理市場營銷、客房、前臺、禮賓、制服房等分部。    2 ） 帶領團隊對酒店運營標準的搭建和深化，包括酒店運營管理制度、流程標準、技能培訓、服務品質等； 3 ）   統(tǒng)籌優(yōu)化并管控酒店運營制度落實，檢查、監(jiān)督、指導區(qū)域內酒店的執(zhí)行情況； ?? 4 ）通過運營標準管理，系統(tǒng)的提升品牌價值，提升對客服務質量； ? ? 5 ）對所轄區(qū)域給予有效支持與把控，保證順利運營。 崗 位 職 責 DUTIES &  RESPONSIBILITIES 1) 通過和管理層建立良好的工作關系來支持酒店的管理戰(zhàn)略，尤其是和分管副總。 2) 全力關注酒店的經(jīng)營戰(zhàn)略，包括市場營銷，客房，前廳。 3) 積極參與酒店內的管理核心項目。 4) 管理和健全酒店整個營銷體系，參與酒店運營的整體策劃。 5) 全面負責酒店的市場運作和管理，組織完成酒店整體業(yè)務計劃。 6) 執(zhí)行品牌發(fā)展戰(zhàn)略，發(fā)展網(wǎng)絡客源，合作性推廣項目。 7) 與酒店外的個人交往，包括并不僅限于客戶、會議局、當?shù)氐木频陞f(xié)會、政府旅游部門、航空公司、旅行社、旅行運營商、競爭者及其它當?shù)厣鐓^(qū)成員。 8) 指導建立、規(guī)范客戶關系管理平臺，鞏固均衡客戶關系。 9) 與社區(qū)及周邊市場內的航空公司、旅行社、商行、私人俱樂部和行業(yè)協(xié)會保持聯(lián)系，以發(fā)展新客戶及保持老客戶。 10) 對銷售部和前臺的通信文檔進行檢查。 11) 指導建立、健全各項規(guī)章制度，推動酒店銷售系統(tǒng)管理的規(guī)范化、科學化。 12) 保持與各部門橫向溝通，以各種形式（培訓、講座、會議）使所有部門皆有銷售意識。 13) 同客戶建立良好的公共關系。 14) 確保酒店各項對客服務達到酒店的標準要求。 15) 提高酒店在當?shù)厣鐓^(qū)的聲望。 16) 根據(jù)酒店市場戰(zhàn)略，指導營銷公關部門制定各項具體銷售計劃及指標分解，指導跟蹤市場開拓計劃的實施，確保酒店客房銷售及宴會銷售的各項預算指標按時、高質量的完成，實現(xiàn)利潤率最大化。 17) 全面負責廣告市場推廣活動，制定酒店品牌宣傳、展覽方案，加強和鞏固市場地位。 18) 監(jiān)督管理營銷部、客房部、前臺、禮賓、制服、會務等分部的日常工作，不斷優(yōu)化部門管理體系，確保運營部門正常運營。 19) 定時查閱各部門的工作情況和每周總結匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 20) 負責建立與優(yōu)化營銷、前廳與客房的各個操作規(guī)范與工作流程，達到工作效率最大化。 21) 負責推動客房收入的可持續(xù)性，確保客房房態(tài)和服務質量達到集團和酒店標準，以滿足客戶需求為首要條件。 22) 嚴格遵守行集團和酒店的各項規(guī)章制度，包括安全、消防、衛(wèi)生等。 23) 前廳部、客房部、營銷部管理人員和基層員工的培訓和發(fā)展，確保晉升和調動順利進行。 24 ）   配合財務部完成每年的部門預算，準備每月的損益表，并能針對前廳與客房的績效結果提出改進建議并落實實施。 25 ）完成與內外部的交流工作，不斷有效控制每房成本使客房利益最大化，并且不斷提高前廳與客房的服務質量。 26 ）確保前廳部的員工接受規(guī)范的促銷培訓并致力于更好的推銷產(chǎn)品，以此來積極支持酒店的推廣工作。 27 ）具有細節(jié)的成本控制方法。 28 ）確保所有的勞動力是根據(jù)需求 / 活動 / 季節(jié)來合理安排的。 29 ）共同開發(fā)維護和關注來自商務發(fā)展的收入（房價，數(shù)量或宴會），以確保收入與成本之間的最高水平。 30 ）用專業(yè)的和激勵的方法管理直接管理范圍內的團隊。 31 ）組織定期的營運會議包含直接管理范圍內的分部門。 32 ）與人力資源部一起挑選高質量的員工。 33 ）確保在各部門里有一位接受過部門培訓員培訓的員工，為部門制定培訓計劃，推出季度培訓計劃。 34 ）確保每位員工根據(jù)部門服務標準接受系統(tǒng)的工作技能培訓和對客服務標準，記錄要保留。 35 ）確保排班表是根據(jù)酒店的需求制定的并遵循了勞動法。 36 ）確保部門的運營一貫的遵循部門標準 / 法律 / 安保規(guī)定。 37 ）完成任何其他合理的職責和被指派的職責。 ——END——  

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment). Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. Respond to audits that are completed by the company to ensure continual improvement is achieved. Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company service standards. Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. Hold regular briefings and communication meetings with the HOD team. #LI-VG2 Qualifications - External What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: A degree or diploma in Hotel Management or equivalent Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management Experience in managing budgets, revenue proposals and forecasting results In-depth knowledge of the hotel / leisure / service sector Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets Accountable and resilient Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Knowledgeable of hotel property management systems Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. ?Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. ?And, our amazing Team Members are at the heart of it all!