Complete designated cashier and closingreports in Opera system. Review shift logs/daily memo books and documentpertinent information in logbooks. Process all guest check-ins by confirmingreservations in computer system, verifying guest identity, requesting form ofpayment, assigning room, and activating and issuing room key. Sell aroom/accommodation to guests without reservations based on availability. Ensurerates match market codes and that any exceptions are documented. Ensure checksthat come from outlets (e.g., Health Club, Retail Shop) are scanned and chargedto room.
在酒店管理系統Opera中完成收銀和結賬程序,查看和記錄當班所有注意事項。為客人辦理入住、退房和調賬等手續。確保房費和市場代碼一致,如果有任何的不一致,保證有相關的解釋和文件支持。確保來自商店(健身房、零售店)的水單正確錄入客人賬單。
Speak to guests and co-workers usingclear, appropriate and professional language.
用清晰,合適,專業的語言和客人同事溝通。
Experienceworking in a luxury or lifestyle-related business/environment would be a highlypositive attribute.?
有相關奢華或引領時髦潮流的環境中的工作經驗者優先。
Fulltime diploma graduate preferred.
全日制專科畢業優先。
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
認知和歡迎每一位客人,微笑,目光接觸,用客人的名字友好的問候。
Address guests' service needs in a professional, positive, and timely manner.
積極,專業,及時地處理客人的服務需求。
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
預見客人的需求,包括聆聽、觀察客人、詢問客人,并且及時地滿足客人的需求。
Access all function of computer system according to established procedures and standards.
根據政策和標準,使用電腦系統的全部功能。
Experience working in a luxury or lifestyle-related business/environment would be a highly positive attribute.?
有相關奢華或引領時髦潮流的環境中的工作經驗者優先。?
Basic Computer Skills - Uses basic computer hardware and software (e.g., Microsoft PPT,Word, Excel etc.).
使用電腦的技能-能夠使用辦公軟件如PPT,Word,Excel等等。
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
數據分析推理-迅速和準確地分析數據來處理工作相關的事務。
Job Summary:
- Responsible for the management of all aspects of the Front Office functions, in accordance with hotel standards
- To provide general management support throughout the hotel at all times, monitoring guest satisfaction, security, employee activity and a main focus on physical defects with the main lobby and guest room area
- Ability to work long and unusual hours
Candidate Profile:
- College degree
- Fluent in writtenand spoken English
- Min. 3 yearsrelevant working experience in international hotels, must be very familiar with opera and guest service, previous marriott experience will be a plus.?
- Strong communicationand problem solving skill
- Strong leadershipand management skills
- Service-oriented andpassionate