崗位職責(zé) 質(zhì)檢與 SOP 管理：主導(dǎo)制定并優(yōu)化全流程質(zhì)檢標(biāo)準(zhǔn)，借助第三方質(zhì)檢力量落實門店質(zhì)檢工作；負(fù)責(zé)起草、修訂及完善酒店服務(wù) SOP，確保服務(wù)流程標(biāo)準(zhǔn)化、精細(xì)化，持續(xù)提升服務(wù)品質(zhì)與效率。 服務(wù)文化傳承與升級：深度挖掘美豪麗致服務(wù)文化內(nèi)涵，通過培訓(xùn)、活動等多樣化形式，在內(nèi)部實現(xiàn)服務(wù)文化的有效繼承與廣泛傳播；敏銳洞察行業(yè)趨勢與客戶需求，結(jié)合品牌特色，推動服務(wù)文化創(chuàng)新升級，增強團隊凝聚力與服務(wù)文化認(rèn)同感。 服務(wù)產(chǎn)品設(shè)計與亮點提煉：圍繞客戶需求與品牌定位，創(chuàng)新設(shè)計特色服務(wù)產(chǎn)品；從服務(wù)實踐與 SOP 中提煉核心亮點與經(jīng)典案例，形成系統(tǒng)化、可傳播的內(nèi)容，為 C 端營銷提供生動素材，助力打造品牌服務(wù)口碑，同時為 B 端傳播提供專業(yè)內(nèi)容支持，提升品牌行業(yè)影響力。 任職要求 專業(yè)背景：酒店管理、旅游管理、服務(wù)管理等相關(guān)專業(yè)優(yōu)先，本科及以上學(xué)歷，優(yōu)秀者可適當(dāng)放寬。 工作經(jīng)驗：年齡35歲以下， 5 年以上酒店行業(yè)品質(zhì)管理或服務(wù)運營相關(guān)工作經(jīng)驗，熟悉酒店服務(wù)全流程，具備獨立制定 SOP 和管理質(zhì)檢體系的能力；有成功服務(wù)產(chǎn)品設(shè)計案例及服務(wù)亮點傳播經(jīng)驗者優(yōu)先。 能力素質(zhì)：具備較強的流程思維與創(chuàng)新能力，能夠?qū)⒎?wù)理念轉(zhuǎn)化為可落地的產(chǎn)品與標(biāo)準(zhǔn)；出色的溝通協(xié)調(diào)與團隊管理能力，善于推動跨部門協(xié)作；擁有敏銳的市場洞察力和數(shù)據(jù)分析能力，能通過數(shù)據(jù)優(yōu)化服務(wù)與營銷策略；認(rèn)同美豪麗致服務(wù)文化，有較強的文化傳播與感染力。 我們期待有潛力、成長型的人才加入，愿意與公司共同發(fā)展，在崗位上持續(xù)學(xué)習(xí)與提升，實現(xiàn)個人與企業(yè)價值雙贏。

崗位職責(zé): 1. 負(fù)責(zé)制定和執(zhí)行酒管部門的薪酬績效管理方案、開發(fā)部門獎勵激勵方案，并落實核算發(fā)布。 2. 監(jiān)督和管理酒管團隊的績效評估工作 3. 優(yōu)化酒管部門的薪酬結(jié)構(gòu)和績效激勵機制、開發(fā)獎勵機制 4.制定開發(fā)提成方案，核算開發(fā)部門的開發(fā)獎金。 5.協(xié)助總部崗位招聘工作 6.協(xié)助人資部日常工作、 文化板塊活動協(xié)助處理。 7.完成領(lǐng)導(dǎo)安排的其他工作。 任職要求： 1. 具備良好的溝通能力和團隊合作精神 2. 能夠獨立完成工作任務(wù)，具有較強的責(zé)任心 3. 具備良好的問題解決能力和創(chuàng)新思維 4.有酒管總部薪酬績效板塊工作經(jīng)驗 5.能獨立制定薪酬績效考核方案以及開發(fā)獎勵激勵方案的制定。 福利： 雙休，不包吃住，五險一金，年終獎…

負(fù)責(zé)管理公司門店培訓(xùn)工作，工作地點 ：深圳 崗位職責(zé) 1．負(fù)責(zé)酒店培訓(xùn)計劃的擬定及實施；? 2．負(fù)責(zé)酒店新員工入職培訓(xùn)等培訓(xùn)的組織開展工作； 3．負(fù)責(zé)各部門培訓(xùn)計劃的收集、匯總，并督促各部門按照計劃開展培訓(xùn)；? 4．負(fù)責(zé)酒店員工的素質(zhì)達標(biāo)督促工作，保障員工素質(zhì)達標(biāo)按照進度執(zhí)行； 7. 協(xié)助做好員工大會的組織與開展，負(fù)責(zé)酒店對外宣傳，新媒體運營宣傳工作：小紅書、抖音等； 8.根據(jù)公司的總體戰(zhàn)略建立培訓(xùn)體系，包括制度建立、資源整合及運作管理； 9.根據(jù)公司總體服務(wù)質(zhì)量情況和員工培訓(xùn)需求，制定、組織、落實公司年度和月度培訓(xùn)計劃； 10.拓展培訓(xùn)渠道和培訓(xùn)資源，積累培訓(xùn)經(jīng)驗和資料，開發(fā)培訓(xùn)課題、編制培訓(xùn)教材及編寫培訓(xùn)教案； 11.指導(dǎo)、輔助各部門貫徹落實各項培訓(xùn)項目； 12.根據(jù)各部門服務(wù)質(zhì)量情況及員工素質(zhì)需求，協(xié)助部門制定培訓(xùn)計劃，并檢查計劃實施情況； 13. 積極參加培訓(xùn)，不斷提高自身素質(zhì)與業(yè)務(wù)技能。 14. 按時完成領(lǐng)導(dǎo)交辦的其他工作。 崗位要求 1.大專以上學(xué)歷，有相同崗位工作經(jīng)驗1年以上。 2.具有良好的溝通能力和協(xié)調(diào)能力。 3.具有較強的文字綜合能力和口頭表達能力。 3.能按照酒店經(jīng)營發(fā)展對人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實施計劃。 4.具備教育學(xué)、心理學(xué)以及酒店管理理論知識。 5.熟悉員工的規(guī)律、特點和崗位培訓(xùn)工作程序。 6.有新媒體運營工作經(jīng)驗。

崗位職責(zé) 1、制定并完善酒店各項培訓(xùn)管理制度。 2、跟進酒店管理學(xué)院日常培訓(xùn)需求分析。 3、負(fù)責(zé)新員工的入職培訓(xùn)工作。 4、負(fù)責(zé)公司行業(yè)素質(zhì)意識及酒店規(guī)章制度培訓(xùn)。 崗位要求 1、大專或以上學(xué)歷，有相同崗位工作經(jīng)驗1年以上。 2、具有良好的溝通能力和協(xié)調(diào)能力。 3、能按照酒店經(jīng)營發(fā)展對人才的需要，制訂酒店總體培訓(xùn)規(guī)劃和實施計劃。

1、.協(xié)助培訓(xùn)經(jīng)理制定并落實酒店年度/月度培訓(xùn)計劃，參與培訓(xùn)教材開發(fā)與教案編寫。 2、獨立負(fù)責(zé)新員工入職培訓(xùn)的籌備、主持及效果跟蹤，確保培訓(xùn)流程高效執(zhí)行。 3、收集各部門培訓(xùn)需求，監(jiān)督培訓(xùn)進度并反饋實施情況，建立培訓(xùn)檔案。 4、協(xié)助組織員工大會、技能競賽等活動，擔(dān)任培訓(xùn)活動主持，營造積極氛圍。 5、適應(yīng)短期出差，支援其他門店培訓(xùn)工作，傳遞標(biāo)準(zhǔn)化服務(wù)流程。 崗位要求： 1、大專以上學(xué)歷，性格開朗外向，具備抗壓力和責(zé)任心，可適應(yīng)出差，形象氣質(zhì)良好。 2、具有良好的溝通能力和協(xié)調(diào)能力，具有較強的文字綜合能力和口頭表達主持能力。 3、按照酒店經(jīng)營發(fā)展對人才的需要，協(xié)助制訂酒店總體培訓(xùn)規(guī)劃和實施計劃。

This is an excellent opportunity to be responsible for delivering brand service & operations learning practices and enhancing the effectiveness to uplift hotel service quality and guest love, as well as supporting new learning initiatives and creatively drive program marketing to support IHG global learning strategy and effectiveness. Your day to day Hotel Training Delivery: ?Deliver existing & new training programs (virtual / face-to-face training) to hotel colleagues ?Ensure learning is embedded by working with Operations team and HR colleagues to ensure effective support, coaching and mentoring is in place. Training Program Design and Implementation: ?Analyze learning needs and identify current learning gaps, understand targeted audience groups learning styles and preferences. ?Provide logistics and coordination support to learning programs ?Revisit programs which have been implemented and make sure programs are updated and feedbacks are incorporated. Digital Learning Program Design & Implementation: ?Leverage global digital learning resources and IHG University platform as appropriate and identify areas where localization is required. ?Creatively design digital learning campaigns and events to attract, engage, and motivate hotel front-line users to learn and grow on WeLearn platform. Other Projects: ?Support global learning strategic project and initiatives and local learning projects. ?Design and implement internal marketing and communication activities to promote learning programs and IHG University. ?Maintain training standards, catalogues and other supporting tools/documents that are related to IHG University. ? What we need from you? ?At least 5 years of work experience in training, instruction design or project management; ?Working experience in training function, especially hospitality industry background is preferred. ?Experience with training delivery, strong training delivery skill is a plus ?Ability to design, facilitate and deliver learning programs with impact ?Project management skills to scope, plan and deliver project key milestones ?Excellent interpersonal, consultative, and communication skills with excellent English proficiency both verbal and written. ?Ability to diagnose problems and thoroughly analyze information to guide decision-making. ?Prefer to have hotel industry experience and training delivery skills, e.g., certifications of training skills.

崗位職責(zé)： 1、協(xié)助行政人事總監(jiān)跟進日常行政工作 2、負(fù)責(zé)人力資源日常管理工作 3、組織制定、完善各類員工崗位職責(zé)，入轉(zhuǎn)調(diào)離、任免等日常人事異動管理 4、熟悉員工的績效考核、薪酬、考勤、獎懲等日常事務(wù)管理工作 5、熟悉崗位招聘 6、完成領(lǐng)導(dǎo)交辦的其他工作 任職要求： 1、女，全日制專科以上學(xué)歷，人力資源相關(guān)專業(yè)優(yōu)先 2、有行政人事任職經(jīng)驗，酒店籌備開業(yè)經(jīng)驗優(yōu)先考慮 3、掌握國家有關(guān)人力資源管理及勞動管理的法律法規(guī) 4、熟悉日常人事管理的業(yè)務(wù)流程 5、有良好的口頭表達、組織協(xié)調(diào)及抗壓能力，執(zhí)行力強

崗位職責(zé)： 1. 人力資源戰(zhàn)略規(guī)劃：根據(jù)集團發(fā)展戰(zhàn)略（如拓店計劃、品牌升級），制定人力資源中長期規(guī)劃，明確人才儲備、團隊配置目標(biāo)（如新店開業(yè)前的人員招聘與培養(yǎng)計劃），確保人力支撐集團業(yè)務(wù)擴張。 2. 組織與編制管理：搭建集團及旗下酒店的組織架構(gòu)，明確各層級崗位權(quán)責(zé)；根據(jù)運營需求優(yōu)化人員編制，平衡人力成本與運營效率（如淡季人員調(diào)配方案）。 3. 招聘與人才儲備：建立集團人才庫，統(tǒng)籌核心崗位（如酒店總經(jīng)理、餐飲總監(jiān)、運營總監(jiān)）的招聘與選拔；設(shè)計校園招聘、社會招聘體系，滿足各酒店及集團職能部門的人力需求。 4. 培訓(xùn)與人才發(fā)展：搭建集團培訓(xùn)體系，針對不同崗位（如基層員工、管理人員）設(shè)計標(biāo)準(zhǔn)化培訓(xùn)課程（如服務(wù)禮儀、管理能力提升）；推動管理層繼任計劃，培養(yǎng)儲備干部，保障核心崗位人才梯隊。 5. 薪酬績效與激勵：制定集團統(tǒng)一的薪酬體系（結(jié)合行業(yè)水平和酒店層級差異化設(shè)計）、績效考核標(biāo)準(zhǔn)，確保公平性與激勵性；優(yōu)化員工激勵機制（如業(yè)績獎金、晉升通道），提升員工留存率。 6. 員工關(guān)系與文化建設(shè)：統(tǒng)籌集團企業(yè)文化落地，通過活動、制度強化員工對品牌理念的認(rèn)同；處理重大員工關(guān)系問題（如勞動糾紛），確保合規(guī)性；監(jiān)督各酒店員工滿意度管理，提升團隊穩(wěn)定性。 7. 合規(guī)與風(fēng)險管控：熟悉勞動法律法規(guī)，制定集團人力資源合規(guī)制度（如勞動合同規(guī)范、社保公積金繳納標(biāo)準(zhǔn)）；指導(dǎo)各酒店規(guī)避用工風(fēng)險，定期開展合規(guī)檢查。 崗位要求： 1. 學(xué)歷與經(jīng)驗：本科及以上學(xué)歷，人力資源管理、工商管理等相關(guān)專業(yè)；8年以上人力資源工作經(jīng)驗，其中至少3年酒店集團或大型連鎖企業(yè)人力資源總監(jiān)/副總監(jiān)經(jīng)驗，熟悉酒店行業(yè)人力特點（如基層員工流動性、多門店管理）。 2. 專業(yè)能力：精通人力資源全模塊（招聘、培訓(xùn)、薪酬績效、員工關(guān)系等），尤其擅長組織發(fā)展和人才梯隊建設(shè)；了解勞動法律法規(guī)及酒店行業(yè)用工規(guī)范，能有效規(guī)避合規(guī)風(fēng)險。 3. 管理與協(xié)調(diào)能力：具備戰(zhàn)略思維，能將集團戰(zhàn)略轉(zhuǎn)化為人力資源舉措；擁有出色的團隊領(lǐng)導(dǎo)能力，能管理集團人力資源團隊并指導(dǎo)各酒店HR工作；跨部門溝通能力強（如與運營、財務(wù)部門協(xié)同）。 4. 其他要求：具備較強的抗壓能力和決策力，能適應(yīng)集團內(nèi)多地出差（如調(diào)研各酒店人力情況）；邏輯清晰，有良好的書面和口頭表達能力。

協(xié)助集團人力資源總監(jiān)處理旗下酒店人力資源相關(guān)事務(wù)： 1、經(jīng)理級以上人員招聘、面試、甄選等 2、經(jīng)理級以上人員的入離職管理，日常關(guān)系維護； 3、經(jīng)理級以上人員的日常績效考核； 4、總部人員的入離職和在職管理； 5、經(jīng)理級以上和總部人員的人事資料存檔； 6、勞動風(fēng)險管理與管控。 任職要求： 1、高星級酒店、度假酒店集團工作經(jīng)驗優(yōu)先考慮； 2、有人力資源相關(guān)崗位工作經(jīng)驗，至少3年以上工作經(jīng)驗，熟悉國家勞動法； 3、溝通能力強，主動溝通類型；拒絕被動溝通或者不喜歡溝通類選的。 4、抗壓能力強，能接受全國出差。 工作地點：上海青浦

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group(LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. LHG's approach to hospitality centres on open and genuine interactions with guests,colleagues and the world around us.?With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers,delight guests, and embrace the company's vision to building great memories together. This role will be responsible for providing HR services to all Langham Hospitality Group (LHG) staff in China, including all GSOs in China, the Shanghai Regional Office. Ensure? smooth operation of the Shanghai Regional Office. Major responsibilities? Human Resources Services (HRS)? §? Assist the VP of Human Resources Operations, China to develop staffing/productivity model for various brands and continuously updating them as needed, assist in implementing and managing the projects to improve workforce cost efficiency in the China hotels. §? Assist to communicate and roll out China EIP. §? Assist to conduct HR related market surveys if necessary. §? Collect and consolidate monthly HR reports from hotel properties and offer HR dashboard support to hotels §? Assist to pre-opening hotel properties in HR function, including but not limited to providing guidance, enquiry and consultation. §? Assist property HRD operation,not limited to the enquiry and consultation §? Responsible for Lanham Career wechat operation and increase the number of followers. §? Organize Colleague Relations activities, coordinate on CONNECT(community service) activities. §?? Organize and follow up with colleagues to conduct MCS and make action plan. §? Ensure all the policies and procedures are in line with current Langham Hospitality Group’s corporate guidelines and local and government legislation §? Maintain and update of HR manual, policy and procedures and job descriptions §? Ensure Annual Performance Review are conducted timely by all LHG China colleagues §? Manage colleagues personal files for all LHG China colleagues systematically and timely. §? Upload employee profile to HCM system and keep necessary information updated continuously.?Ensure the accuracy of uploaded or entered data. §? Investigate colleague disciplinary cases and conduct disciplinary meetings (general staff level) with concerned colleagues and department heads. §? Conduct exit interview for managerial level and below §? Handle and investigate all work injury cases and liaise with related department head and government department §? Attend any legal labour cases §? Maintain good relationship and connection with government officials and external consultants such as labour bureau, district health control centre,health and education committee board, company lawyer, local tourism schools and universities, etc Recruitment? §? Responsible for recruiting staff of middle management level or below. §? Assist Human Resources Services (HRS) team of LHG in Hong Kong in searching and reviewing resumes of Manager or above positions. §? Assist to search potential and suitable candidates of GM and HRD for new hotels opening as designated. §? Establish a talent pool of potential candidates with resumes and contacts for future use. §? Assist to conduct background check or reference check for candidates. Assist to Candidate Experience Survey and conduct data consolidation or analysis if necessary. §? Conduct exit interview for managerial level and below. §? Responsible for visa application for expatriates. Compensation & Benefit (C&B)? §? Assist in docking with commercial medical insurance companies, and assist in the annual renewal process of commercial medical insurance.?To provide relevant consulting services to colleagues if necessary. §? Assist in coordination with the HR Service Agent company for colleagues salary, social security fund, housing fund as well as individual income tax related issues. Provide related HR enquiry service to colleagues if necessary. §? Support corporate C&B team on payroll calculation and related policies updates as needed, support PRC hotels annual salary review and annual bonus proposal. §? Leave control &administration – such as supervise and urge all colleagues to clear their leaves on time, sick leave applications are supported by valid sick leave certificate, etc.。 §? Assist in labor cost analysis and manning analysis of the hotels in China region if necessary. §? Conduct HR related surveys such as salary and benefits competitor surveys. Learning & Development (L&D)? ? §? Conduct Orientation Program, prepare Familiarization Program and Welcome kit for new hired. §? Conduct intranet system briefing for related colleagues. §? Responsible for collaborating with the corporate L&D team to ensure all training programs from the headquarters are effectively implemented and remain consistent with the headquarters. §? Coordinate with corporate office L&D team to ensure all learning projects implementation alignment with corporate requirement Hotel HR and corporate office to organize related training for colleagues such as Hotel Tour, Training, etc. Others § Perform any duties as assigned by the management deemed necessary. § Assist in HR related reimbursement process follow-up and processing, and ensure data accuracy.

崗位職責(zé)： 1、負(fù)責(zé)分管公司人員的考勤跟進及問題解答； 2、負(fù)責(zé)分管公司人員的入轉(zhuǎn)調(diào)離、調(diào)薪、請假、薪資審批等流程的催辦及檢查； 3、負(fù)責(zé)分管公司人員的績效獎金核算或提成補貼計算準(zhǔn)確性的抽查。 4、負(fù)責(zé)分管公司人員的薪資核算與發(fā)放答疑； 5、負(fù)責(zé)分管公司的社保公積金網(wǎng)申平臺增減員操作及客戶端繳納、賬戶管理、個稅申報、年度清冊。 要求： 1、連鎖酒店薪酬崗位工作經(jīng)驗 2、40歲以下。 3、能接受全國各地短期出差

【崗位職責(zé)】 1、負(fù)責(zé)酒店人力資源部的管理工作。 2、負(fù)責(zé)制定酒店人力資源政策、制度。 3、建立酒店的招聘管理體系，有效控制員工流動率。 4、制定酒店人力資源規(guī)劃，并組織實施。 5、組織完成年度培訓(xùn)計劃，針對核心員工進行職業(yè)規(guī)劃。 6、建立和諧的勞資關(guān)系。 7、建立績效管理與考核體系。 【崗位要求】 1、大專以上學(xué)歷，從事酒店人力資源工作三年以上。 2、熟知國家、地區(qū)勞動法律法規(guī)及相關(guān)政策。 3、擁有良好個性與魅力的授課風(fēng)格，培訓(xùn)技能嫻熟。 4、具備英語聽說讀寫能力。 5、管理類專業(yè)，接受過系統(tǒng)的人力資源管理理論培訓(xùn)。