崗位職責： 1、為到店客人辦理入住登記、退房手續，安排房間，盡最大可能滿足客人的合理需求。 2、受理電話、傳真、互聯網等不同形式的客房預定。 3、檢查、核實當時及次日抵達酒店的預定信息，做好預定準備工作。 4、掌握住客動態及信息資料，控制房間狀態。 5、積極向到店客人銷售酒店客房及酒店會員卡、商品。 6、為客人做好結賬工作。 7、保持前臺清潔整齊，檢查所需表格、文具、宣傳品是否齊全。 8、完成上級領導委派的其他工作。 任職要求： 1、年齡18歲-30歲，形象好、氣質佳、待人接物大方有禮，普通話流利，有較強的溝通能力與執行力。 2、文化程度：高中（中專）、大專及以上學歷 ，可招聘應屆畢業生，有工作經驗的優先錄取。 項目工作地址如下選擇： 工作地址：廣州市海珠區琶洲大道188號（From.k歡凱酒店廣州琶洲會展中心店） 工作地址：廣州市天河區天河路123號七層、九層（From.k歡凱酒店廣州購書中心店） 工作地址：廣州市天河區黃埔大道西路81號（From.k歡凱酒店體育西路店）

該職位主要招聘的職位： 前廳部實習生 崗位要求： 1、大專以上學歷； 2、形象氣質佳，能吃苦耐勞； 3、能接受倒班（僅前臺接待實習生）。

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大連四季正在尋找你 - 對工作具有極大的熱情，熱愛你所從事的職業。 About Four Seasons 關于四季酒店 We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers, and to maintain our position as the world's premier luxury hospitality company. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers, and our employees. We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us. 我們對酒店服務心無旁騖，矢志不渝，并以高品質為重。無論我們的酒店、度假酒店、及住宅俱樂部坐落在何處，目標都是成為舉世公認的最佳酒店管理集團，且盈利可觀。要達到這種卓越的成績，必須在各方面都超越群倫。我們所創建的酒店，在設計及選料方面，均屬無上之選，務求能夠滿足客人的高貴品味和嚴格要求，同時保持豪華酒店的優質崇高地位。 我們的成功，有賴于清楚認定我們對每件事的信念，并與有效的財政計劃相互配合。我們預計能為酒店帶來合理的利潤，確保業績蒸蒸日上，并為股東、客人及員工謀求長遠的利益。 我們將四季酒店的信念，通過彼此互敬互重及互相建立榜樣，切實地具體表現出來。我們所堅持的價值觀或原則，正是我們如何善待客人、商業伙伴及同事。 About Four Seasons Dalian 關于大連四季酒店 The Four Seasons Hotel Dalian boasts a prime location, situated at the heart of Renmin Road and the core of the Donggang Business District. It’s this history that inspired the NBBJ Shanghai-designed building’s interiors by acclaimed international firm Hirsch Bedner Associates of Singapore. The design concept for Four Seasons Hotel Dalian draws inspiration from the rich historical of the city, particularly its deep-rooted connection with trains and the romantic allure associated with Dalian. Artfully designed rooms that offer a brand of comfort and cutting-edge technology, capturing both the city’s magnificent skyline and the stunning ocean vistas. The interiors of the hotel’s signature restaurants were conceived by Tokyo-based Strickland, which drew inspiration directly from the city’s history and culture to create authentic and unforgettable experience. A distinguished collection of six restaurants and bars, including Cantonese delicacies, Western fare, Japanese cuisine, specialty bars, lounges, and a deli shop. With top-notch chefs and exceptional ingredients, we create an unparalleled fine dining experience that lingers in memory. 大連四季酒店地理位置優越，坐落于人民路東港商務區中心地帶，眺望海景和港口景色，是東港商務區核心所在。 NBBJ操刀設計的大樓內，新加坡著名的Hirsch Bedner Associates公司由城市悠久歷史中汲取靈感進行室內設計，尤其是與火車密不可分的深厚淵源以及這座城市本身的浪漫情懷。 每間客房都是巧思設計之作，融合了舒適與前沿技術，不僅捕捉了城市壯觀的天際線，更有絢爛的海景盡收眼底。 酒店特色餐廳的內部設計由東京知名工作室Strickland操刀，其靈感直接來源于當地歷史文化，旨在打造真實而難忘的體驗。 六個餐廳和酒吧構成了獨特的美食合集，包括粵式菜肴、西餐、日本料理、威士忌、大堂吧和甜品坊。憑借頂級大廚和卓越食材，為賓客打造一種無與倫比的高級餐飲體驗，讓人回味無窮。 Key Responsibilities 主要工作職責 1.Delivers the brand promise and provide exceptional guest service at all times. 2.Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. 3.Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 1. 確保遵循品牌承諾并始終提供優異的對客服務。 2. 核實抵店、離店細節并根據客人要求安排行李及交通運輸等服務。 3. 以熱心、靈活的方式與其它員工緊密合作， 專注于酒店的成功和客人的滿意。 Preferred Skill and Qualification 任職要求 1.College graduate or Certificate 2.Good communication skill. 3.Fluent in oral and written Korean or Russian. 1.大學或相關學歷。 2.良好的溝通能力。 3.流利的韓語或俄語口語及書寫能力。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，請登錄以下網站并關注我們： 四季酒店官網職業機會：http://jobs.fourseasons.com/

酒店實習崗位，可開局實習證明，也可接收短期工，涉及崗位禮賓員、禮賓司機、門崗形象崗、前臺接待、預定員、送物員、安全員、康樂接待、餐飲服務員

維護客戶關系，跟進客人住宿體驗；及時有效的解決客人問題 崗位要求：形象良好；熱情開朗；性格外向，具備一定的溝通交流能力；可實習半年及以上

該崗位為運營崗位，職位包括前臺實習生及禮賓部實習生。 【崗位職責】 1、 熟悉飯店客房位置、類型、房費、折扣、飯店設施、營業時間以及特殊促銷等 2、了解每一班抵店客人信息，包括貴賓、萬豪優先顧客、?？?、團體客人抵店相關信息。 3、按飯店服務規范和服務程序為客人辦理貴重物品寄存的保險箱服務。更新前臺交班本。記錄對各班次都必須獲悉并掌握的重要信息 4、執行公司安排的其他相關工作。 5、熟練掌握萬豪旅享家計劃，積極發展新會員。 【崗位要求】 1、有志在酒店行業發展的應屆畢業生/實習生； 2、熱愛服務行業，具有良好的顧客服務意識、親和力、溝通技巧和團隊合作精神。 3、學習能力強，熱情開朗。

1.按照酒店要求為客人提供相關服務 2.熱愛酒店行業，有良好的服務意識 3.吃苦耐勞，服從安排，基本的溝通能力 4.形象端正，積極的工作態度

通過系統培訓與輪崗實踐，掌握酒店服務核心技能，提升職業素養，積累一線服務與管理經驗，為未來在酒店行業的發展奠定基礎。實習可開具實習報告，根據專業及實習意向主要部門工作內容如下： 前廳服務協助辦理客人入住/退房手續，熟練使用Opera等酒店管理系統? 接聽預訂電話，處理客人咨詢及特殊需求（如叫醒服務、行李寄存等）? 維護大堂秩序，解答周邊交通、景點及酒店設施信息? 客房服務協助客房清潔檢查，確保布草更換、物品補充符合標準? 跟進客人遺留物品登記與歸還流程，維護客房服務記錄? 餐飲服務參與餐廳點餐、傳菜及宴會活動執行，熟悉菜單及酒水推薦技巧? 協助處理客戶投訴，提升用餐滿意度

前廳部實習生 我們正在尋找前廳部實習生（前臺、行政樓層前臺、禮賓部、賓客關系、總機） 作為前廳部實習生，我們希望您: 1. 為客人提供熱情周到的接待。 2 .熟悉部門工作細則和流程。 3. 執行主管/經理安排的其他相關工作。 我們希望尋找這樣的您: 1. 熱愛服務行業，具有良好的顧客服務意識、親和力、溝通技巧和團隊合作精神。 2. 有對客服務相關實習/兼職經驗。 3. 有強大的人際關系技巧。 4. 具有較強的賓客服務意識及專業技能。 5. 有志在酒店行業發展。

招聘崗位： 1. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc . 熱情友好的問候客人，對客人的合理需求予以積極恰當的回應。準確提供各種信息如：酒店營業場所的營業時間及VIP促銷計劃等。 2. Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions. 對自己權限范圍內不能予以解決的問題和需求，及時反饋給相應部門和人員予以解決。 3. Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested . 禮貌的接聽所有來電，及時恰當的應客人要求處理各種郵件、傳真及轉交物品。 4. Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion . 沉著冷靜的應對和處理各類客人投訴，如：客人對價格不滿，空調或供暖系統的不足等。 5. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 積極的工作，友好的為客人提供服務。 6. Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 積極參加所需的各種培訓，提高工作能力。 7.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 致力于酒店工作，為酒店發展提供創造性的建議，為顧客和整個團隊提供高品質服務。 8. Takes an active role in the front desk team, ensuring effective communication and working as a team in order to reach goals and targets. 在前臺的團隊中起到積極作用，有效的溝通，確保達到目標。 9. Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 為顧客提供熱情周到的服務，有賓至如歸感。

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do. 大連四季正在尋找你 - 對工作具有極大的熱情，熱愛你所從事的職業。 About Four Seasons? 關于四季酒店 We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts, and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discerning customers, and to maintain our position as the world's premier luxury hospitality company. We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers, and our employees. We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us. 我們對酒店服務心無旁騖，矢志不渝，并以高品質為重。無論我們的酒店、度假酒店、及住宅俱樂部坐落在何處，目標都是成為舉世公認的最佳酒店管理集團，且盈利可觀。要達到這種卓越的成績，必須在各方面都超越群倫。我們所創建的酒店，在設計及選料方面，均屬無上之選，務求能夠滿足客人的高貴品味和嚴格要求，同時保持豪華酒店的優質崇高地位。 我們的成功，有賴于清楚認定我們對每件事的信念，并與有效的財政計劃相互配合。我們預計能為酒店帶來合理的利潤，確保業績蒸蒸日上，并為股東、客人及員工謀求長遠的利益。 我們將四季酒店的信念，通過彼此互敬互重及互相建立榜樣，切實地具體表現出來。我們所堅持的價值觀或原則，正是我們如何善待客人、商業伙伴及同事。 About Four Seasons Dalian? 關于大連四季酒店 The Four Seasons Hotel Dalian boasts a prime location, situated at the heart of Renmin Road and the core of the Donggang Business District. It’s this history that inspired the NBBJ Shanghai-designed building’s interiors by acclaimed international firm Hirsch Bedner Associates of Singapore. The design concept for Four Seasons Hotel Dalian draws inspiration from the rich historical of the city, particularly its deep-rooted connection with trains and the romantic allure associated with Dalian. Artfully designed rooms that offer a brand of comfort and cutting-edge technology, capturing both the city’s magnificent skyline and the stunning ocean vistas. The interiors of the hotel’s signature restaurants were conceived by Tokyo-based Strickland, which drew inspiration directly from the city’s history and culture to create authentic and unforgettable experience. A distinguished collection of six restaurants and bars, including Cantonese delicacies, Western fare, Japanese cuisine, specialty bars, lounges, and a deli shop. With top-notch chefs and exceptional ingredients, we create an unparalleled fine dining experience that lingers in memory. 大連四季酒店地理位置優越，坐落于人民路東港商務區中心地帶，眺望海景和港口景色，是東港商務區核心所在。 NBBJ操刀設計的大樓內，新加坡著名的Hirsch Bedner Associates公司由城市悠久歷史中汲取靈感進行室內設計，尤其是與火車密不可分的深厚淵源以及這座城市本身的浪漫情懷。 每間客房都是巧思設計之作，融合了舒適與前沿技術，不僅捕捉了城市壯觀的天際線，更有絢爛的海景盡收眼底。 酒店特色餐廳的內部設計由東京知名工作室Strickland操刀，其靈感直接來源于當地歷史文化，旨在打造真實而難忘的體驗。 六個餐廳和酒吧構成了獨特的美食合集，包括粵式菜肴、西餐、日本料理、威士忌、大堂吧和甜品坊。憑借頂級大廚和卓越食材，為賓客打造一種無與倫比的高級餐飲體驗，讓人回味無窮。 Key Responsibilities 主要工作職責 1.Delivers the brand promise and provide exceptional guest service at all times. 2.Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. 3.Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. 1. 確保遵循品牌承諾并始終提供優異的對客服務。 2. 核實抵店、離店細節并根據客人要求安排行李及交通運輸等服務。 3. 以熱心、靈活的方式與其它員工緊密合作， 專注于酒店的成功和客人的滿意。 Preferred Skill and Qualification 任職要求 1.College graduate or Certificate 2.Good communication skill. 1.大學或相關學歷。 2.良好的溝通能力。 Learn more about what it is like to work at Four Seasons – Visit us: 想要了解更多，請登錄以下網站并關注我們： 四季酒店官網職業機會：http://jobs.fourseasons.com/

Duties and Responsibilities工作職責 ·???????? Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity? ·???????? 隨時以友好和樂于協助的態度迎接客人，并盡量了解和稱呼客人的名字。 ·???????? Registers and rooms all arrivals according to established procedures ·???????? 按照既定工作程序為所有來客登記并安排房間。 ·???????? Maintains intimate knowledge of departmental standards and procedures ·???????? 熟知部門標準工作程序。 ·???????? Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation ·???????? 履行入住、退房和換房手續，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統。 ·???????? Maintains cashier float and ensures accurate daily report of all money received ·???????? 保持庫存現金限額并保證每日對所收現金進行準確報告。 ? ·???????? Cashes hotel guest’s personal and travelers checks and assists with currency exchange ·???????? 為酒店客人的個人支票及旅行支票兌換現金，并協助進行外匯兌換。 ·???????? Keeps abreast of all modifications to accounting policies and procedures ·???????? 隨時留意會計政策和工作程序的變化 。 ·???????? Responsible and attends to guest’s request of using the service of safety box at all times ·???????? 隨時負責回應客人關于使用保險箱服務的要求。 ·???????? Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. ·???????? 熟知所有特別促銷活動，如：季節性套餐計劃、常客優惠計劃以及洲際酒店集團忠實方案。 ·???????? Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist ·???????? 處理客人的投訴、問詢和請求，如果自己無法提供協助，則將問題轉給主管和經理助理 。 ·???????? Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels ·???????? 熟悉洲際酒店和度假村集團的其它成員酒店，以便當客人在登記卡上寫出以后要去的目的地時可以游說其在另一家洲際酒店集團成員酒店進行提前預訂 。 ·???????? Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service ·???????? 盡一切努力確?？腿嗽陔x店時會對酒店的服務有很好的印象。 ·???????? Performs the audit balances and prepares all works for audit in an orderly fashion ·???????? 執行審計結余，并為審計工作進行各項有序的準備。 ·???????? When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival ·???????? 在值班時檢查夜班報告，準備早班報告，并為客人的到來準備各種必要的表格。 ·???????? Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems ·???????? 全面了解標準的預訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預訂系統內對房源情況進行解讀。 ·???????? Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand ·???????? 按照洲際酒店集團品牌的預期保持自己行為、外表和態度的高標準。 ·???????? Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times ·???????? 隨時保持前臺工作區域的整潔和有序，并以此作為自己的個人興趣和驕傲 。 ·???????? Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard ·???????? 力爭保持酒店的高標準，特別注意洲際酒店集團忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。

1. 做好VIP客人入住的準備工作，高規格地為賓客辦理登記入住手續。 Well prepared for VIP arrival and deliver high quality registration process. 2. 掌握當天客情及預訂情況，及時做好相關準備。 Well known of on-day condition and reservation status, making related preparation promptly. 3. 熟記常駐客人姓名，努力提供針對性服務。 Well known the name of regular guest and effort to provide individual service. 4. 關注客人的特別需要，并及時進行協調，以便最大限度地提升客人的滿意度。 Attention to guest special request, coordinate promptly to maximize guest satisfaction.

崗位職責 1、熟悉部門工作細則和流程； 2、以項目方式，參與相關的公司管理工作； 3、需每個工作計劃階段針對公司日常管理上交書面化建議； 4、執行公司安排的其他相關工作。 崗位要求 1、有志在酒店行業發展的應屆畢業生/實習生； 2、對擔任酒店管理人員具有高度期望； 3、熱愛服務行業，具有良好的顧客服務意識、親和力、溝通技巧和團隊合作精神。

實習生 我們正在尋找前廳/餐飲部實習生 作為前廳/餐飲部實習生，我們希望您: 1. 為客人提供熱情周到的接待。 2 .熟悉部門工作細則和流程。 3. 執行主管/經理安排的其他相關工作。 我們希望尋找這樣的您: 1. 熱愛服務行業，具有良好的顧客服務意識、親和力、溝通技巧和團隊合作精神。 2. 有對客服務相關實習/兼職經驗。 3. 有強大的人際關系技巧。 4. 具有較強的賓客服務意識及專業技能。 5. 有志在酒店行業發展。

崗位職責： 1.Attendantto hotel main entranceand City insider counter to greet andassist guests at all times. 隨時在酒店主要入口和禮賓臺問候和協助客人。 2.Controlthe traffic at the hotel front entrance area, ensure hotel iswell representedat the hotel main entrance. 管理酒店正門區域車輛交通，確保酒店主要出入口暢通。 3.Actively assist all guests in the lobby pertaining to luggagedeliveryduring guest check-ins and check-outs. 在入住和退房的高峰期，主動為大堂客人提供行李遞送服務。 4.Ensure thesafe delivery of all hotel and guest items to the stipulateddestinations andmaintain proper hotel records of the delivery informationaccording to hotelpolicy and procedures. 確保酒店和客人的所有物品安全送達指定地點，并遵循酒店政策與程序記錄存檔。 5.Well know NiccoloInsider Information and hotel information, familiarwith and updated IFSpromotion information, provide assistance and directions toall hotelpatrons. 精通城市、購物中心和酒店信息，熟悉并更新IFS促銷信息，為酒店客人提供幫助和指引。 6.Grooming and appearance, it has to be the best in hotel. Smile andinitiative is also compulsory. 需要保持端莊的儀容儀表及外貌，微笑和主動性同樣必不可少。 7.Carries outany other reasonable duties and responsibilities asassigned. 執行分派的任何合理任務和額外職責。 任職資格： 1.?High School Junior Colleague Diploma 至少大專學歷 2.?Hospitality related (Preferred but notrequired) 相關服務行業（非必須）

賓客接待協助為客人辦理入住、退房手續，確保信息準確無誤。 解答客人咨詢，提供酒店服務、周邊設施及旅游信息。 處理客人基礎需求，如行李寄存、叫車服務等。 日常運營支持接聽電話，轉接至相關部門并記錄留言。 維護前臺區域整潔，確保宣傳資料齊全。 協助管理房態，與客房部、銷售部保持溝通。 系統操作學習使用酒店管理系統（如Opera PMS）錄入數據。 協助打印報表、更新預訂信息及客戶檔案。 團隊協作配合前廳團隊完成交班日志及特殊任務。 參與部門培訓，提升服務技能與專業知識。

要求： 1.基本的英文交流能力。 2.良好的對客服務意識。 3.可以承受一定量的體力勞動。 4.學習能力強。 5.實習期限不短于6個月。

Individual must be friendly, enjoy learning new things and working in a team environment. Must be flexible, willing to work smart, get along well with others and have the passion to go the extra mile to surprise and delight our guests. As part of the Indigo Team, individual may work in other areas of the hotel and may be trained to perform tasks and act in a secondary roll in support of our commitment to providing Inspired Service 個人必須友好，愿意了解新事物并在團隊中共事。必須具有工作的靈活性，愿意機智的工作，與他人和睦相處并有激情提供更好的服務，帶給我們的客人更多的驚喜。作為英迪格服務團隊的一員，個人必須可以在酒店的其他方面工作。個人可以接受培訓以完成任務，并以第二種角色提供服務，支持我們實現激情服務的工作目標。 ?At Hotel Indigo? we deliver inspired service. In all we do, we are vibrant, curious and original. ·???? Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. ·???? Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. ·???? Be original by building connections with our guests and being imaginative to create memorable experiences. 在英迪格酒店?，我們為賓客提供富于靈感的熱情服務。我們朝氣蓬勃、求新求知、新穎獨特。 ·???? 我們朝氣蓬勃地對待工作，以精力充沛、積極進取、自信樂觀的態度面對賓客。 ·???? 我們求新求知，充分了解我們的酒店和周邊鄰里，盡己所能幫助賓客了解和發現本地的新鮮事。 ·???? 我們新穎獨特，與賓客建立聯系，并充分發揮想象力，創造令賓客難忘的回憶。 · Outgoing personality and desire to learn · ?性格外向，樂于學習

在洲際酒店及度假村?，我們希望賓客感覺風格獨特、時尚現代和深入洞悉，這意味我們需要你： 親切、充滿自信、體現尊重來展現富有魅力的你。 理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。 見多識廣、分享閱歷、展現你的風格來創造令人感覺特別的時刻，做到令人難忘。 前廳部 賓客服務接待實習生 賓客服務中心實習生 行李員實習生 康樂部實習生 人力資源部 員工餐廳廚師實習生 可實習6個月及以上優先考慮 積極活潑，溝通及表達能力良好

崗位描述 1.前廳、西餐廳、要求可實習期至少半年。 2.大專學歷及以上，專業不限，旅游管理及酒店管理相關專業優先考慮。 崗位要求 1、大專及以上文化程度，懂得英語。 2、性格開朗、頭腦靈活、工作踏實，具有較強的服務意識、推銷意識和責任感。 3、通曉酒店各項對客政策、設施設備及服務種類以及總臺工作程度和規范。 4、相貌端正，身體健康。

崗位要求： 1.有志在酒店行業發展得應屆畢業生/實習生； 2.對擔任酒店專業管理人員具有高度期望； 3.熱愛服務行業，具有良好的顧客服務意識，親和力和團隊協作精神； 4.實習期不得少于5個月。 目前招聘崗位：客房部實習生/餐飲部實習生

Job Description 職位概述 Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. ?The Bellman performs various errands related to guest’s needs, comfort and satisfaction. 負責將客人的行李順利送往或送離房間、機場和汽車，并對客人的問詢和申請提供協助，需要從事各種各樣的雜務，以滿足客人的需要，保證其舒適和滿意。 . To guest sell our hotel cars, to improve our revenue. ? 向客人推銷酒店車輛，提高酒店收入 . Adhere to guest checking in and checking out procedures pertaining to baggage handling.? 在與行李相關的問題上，遵守客人入住和退房工作程序。 . Maintain a spotless Porte Cohere and Drive way.? 保持車輛門道和車道的清潔 . Room the guest in accordance with hotel standards.? 按照酒店標準為客人安排房間。 . Arrange transport and coordinate luggage.? 負責安排交通并協調行李事宜。 . ? Assist with heavy packages, coats, suitcase, etc. ?being alert to give assistance courteously and quickly, ? before having to be asked .? 主動協助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協助。 . Assist arriving and departing guests by opening and closing car and taxi doors.? 為來店和離店的客人開關汽車及出租車門。 . Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain.? 當報紙送到后進行適當整理，然后按行李領班的要求將其送至客人房間。 Required Qualification 任職要求 High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent. 具有高中或酒店行政管理，酒店管理或相關的專業證書。

【崗位職責】 1、確保自己的服飾、發型整潔、淡妝等方面全部符合規定的要求。 2、查看交班記錄，了解上一班的移交事項，并負責處理。 3、熟悉預訂資料，了解客情，尤其要記住即將來店的貴賓、常客的姓名，了解酒店的所有活動。 4、熟悉酒店有關客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經濟效益。 5、熟練總臺各項專業業務和技能，搞好對客服務。 6、熟練掌握店內外信息，提供準確的問訊服務。 7、負責為下榻酒店的賓客辦理入住登記手續。 8、負責客房鑰匙的管理和發放工作并嚴格遵守驗證制度。 9、制作有關報表，為其它部門提供準確的接待信息。 1、掌握房態，每天定時編發房態表，并通知客房樓層。 2、做好信息收集和資料積累工作，準確回答賓客問詢。 3、負責客房所有鑰匙的管理和收發工作。 4、負責撿拾物品和遺留物品的登記、存放和處理。 5、負責整個酒店鮮花的預訂和鮮花質量把關工作。 6、負責部門考勤和餐卡統計工作，領發員工工資、獎金、補貼。 7、負責每日樓層人員的統籌安排及休班。 8、負責對講機、值臺電話的管理。