【職位描述】
行政
Administration
§ 協助餐飲部副總監(jiān)確保餐飲部運作符合其酒店策略，適當執(zhí)行酒店規(guī)章。
Assist ADOFB to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
§ 協助餐飲部行政總監(jiān)監(jiān)督部門營運手冊的準備和更新工作。
F&B Manager to oversee the preparation and update of individual Departmental Operations Manuals.
§ 協助餐飲部行政總監(jiān)定期主持召開部門溝通會并確保分部門例會和會議確實有效且在必要時進行指導。
F&B Manager to conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
賓客服務
Customer Service
§ 確保所有員工遵循品牌承諾并始終提供優(yōu)異的對客服務。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
§ 確保員工同樣在適當的時候為其他部門的內部客人提供優(yōu)質服務。
Ensures that associates also provide excellent service to internal customers in other departments as appropriate.
§ 在公共區(qū)域花時間觀察員工和客人之間的交流并和客人交談，必要的時候通過部門經理在對客服務技能上對員工進行指導。
Spends time in public areas observing associate-guest interaction and talking with guests, working through Heads of Department to coach associates in guest service skills as necessary.
§ 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§ 與客人和同事保持基于良好工作關系的互動接觸。
Maintains positive guest and colleague interactions with good working relationships
財務
Financial
§ 將員工的工作能力通過多項技能、多項任務和有彈性的日程安排的運用而達到最大化，以完成經營上的財政目標和顧客期望。
Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
§ 確保每個盈利部門（例如：餐廳、酒吧、宴會廳）都在遵循品牌承諾的條件下以利潤最大化為目標而運作。
Ensures that each profit centre (e.g. Outlet, Bar, Banquets) is operated in line with maximising profit while delivering on the brand promise.
§ 確保每個消耗部門（例如：管事部）同樣在遵循對客人的品牌承諾的條件下，以可能達到的最低成本損耗結構運作。
Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.
§ 協助餐飲部行政總監(jiān)組織餐飲部年度經營計劃的準備工作。
Assist EAM – F&B to coordinates the preparation of the Annual Business Plan for Food and Beverage.
§ 對經營業(yè)績進行戰(zhàn)略分析以更便于得到準確而有意義的預測，適當的時候讓各個部門經理參與其中。
Analyses business performance strategically to facilitate accurate and meaningful forecasting, involving the respective Heads of Department as appropriate.
§ 以主要的業(yè)績表現指數為基礎對成本進行預先管理控制，適當的時候讓各個部門經理參與其中。
Manages costs proactively based on key performance indicators, working through the respective Heads of Department as appropriate.
§ 確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
§ 協助進行盤點管理和酒店營運設備和其他設施持續(xù)的保存保養(yǎng)。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
§ 積極參加每周收益管理會議，監(jiān)督適用的價格結構以達到收益和餐廳及宴會廳整體利潤的最大化。
Participates in weekly yield and revenue management meetings actively, overseeing the appropriate pricing structures to maximise yield and overall profits in Outlets and Banquets.
市場營銷
Marketing
§ 協助餐飲部行政總監(jiān)準備、使用并更新一份年度市場計劃，按照部門需要分派到各個部門。
Assist EAM – F&B to prepares, utilises and updates an Annual Marketing Plan, broken down as necessary by department.
§ 不斷評估當地、國內和國際市場趨勢、供應商和其他酒店/餐飲企業(yè)營運狀況以確保酒店自身經營狀況保持競爭力和領先位置。
Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s own operations remain competitive and cutting edge.
§ 鼓勵部門經理尋求市場和公關方面的機會以加強關注力并最終帶來生意。
Encourages Heads of Department to look for Marketing and Public Relations opportunities to increase awareness and ultimately business.
營運
Operational
§ 確保酒店最基本的品牌標準都要被貫徹執(zhí)行并在適用的地方有選擇地執(zhí)行品牌標準。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§ 監(jiān)督所有營運情況，尤其在旺季期間，并和各個部門經理一起調整需要改動的地方。
Monitors all operations, especially during peak business periods, working through the respective Head of Department to make adjustments where necessary.
§ 確保貫徹執(zhí)行餐飲經典20條的標準。
Ensures that the Food and Beverage Top 20 are implemented.
§ 對于客戶調查的結果作出反饋并確保落實相應的改善措施。
Provides feedback on the results of the Consumer Audit and ensures that the relevant changes are implemented.
§ 以支持和靈活的態(tài)度與其他管理層成員緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。
Works closely with other Leadership Committee members in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§ 確保餐飲部員工以支持和靈活的態(tài)度和“團隊協作”的精神與其他部門合作。
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
§ 確保所有員工要對季節(jié)性產品和市場上的新產品有最新的任何和了解。
Ensures that all associates are up to date with the availability of seasonal and new products on the market.
§ 在營運過程中將對于餐飲產品的檢驗和監(jiān)督貫穿始終，并在適當的情況下作出反饋。
Tastes and monitors the food and beverage products served throughout the operation, providing feedback where appropriate.
人事
Personnel
§ 監(jiān)督和協助所有餐飲部員工的聘用和篩選。確保部門經理在招聘時遵循酒店指示，在篩選員工時以能力基礎進行選擇。
Oversees and assists in the recruitment and selection of all Food and Beverage associates. Ensures that Heads of Department follow hotel guidelines when recruiting and use a competency-based approach to selecting their associates.
§ 監(jiān)督餐飲部所有員工的守時性和儀容儀表，確保他們根據酒店和部門的儀容儀表要求身著正確的制服并保持高標準的儀容儀表和個人衛(wèi)生狀況。
Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
§ 經過適當的培訓、指導和/或教導，通過提高每個部門經理的技能和能力將其效力發(fā)揮到最大化。
Maximises the effectiveness of Heads of Department by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
§ 指導部門經理進行年度表現評估，支持他們的職業(yè)發(fā)展目標。確保他們可以指導其員工進行年度表現評估。
Conducts annual Performance Development Discussions with Heads of Department and supports them in their professional development goals. Ensures that they in turn conduct annual Performance Development Discussions with their associates.
§ 確保每個分部門經理在與培訓經理和部門培訓員協調下為其員工制定培訓計劃并落實有效的培訓課程。
Ensures that each Head of Department plans and implements effective training programmes for their associates in coordination with the Training Manager and their Departmental Trainers.
§ 鼓勵員工成為有創(chuàng)意的、主動的、具有挑戰(zhàn)精神并可以認識到自身對于營運成功所作貢獻的員工。
Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
§ 支持落實以人為本，示范并加強凱悅價值觀和文化特性。
Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
§ 確保所有員工完全理解并嚴格遵守員工守則。
Ensures that all associates have a complete understanding of and adhere to associate rules and regulations.
§ 確保員工遵守所有與消防、防護和安全相關的酒店、公司和當地的制度、政策和規(guī)章。
Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
§ 對于員工意見調查做出反饋并落實相應的改善措施。
Feedback the results of the Associate Opinion Survey and ensures that the relevant changes are implemented.
其他
Other Duties
§ 熟知與員工和行業(yè)相關的法律法規(guī)。
Is knowledgeable in statutory legislation in associate and industrial relations.
§ 理解并嚴格遵守員工手冊中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
§ 確保高標準的個人形象和儀容儀表。
Ensures high standards of personal presentation and grooming.
§ 與競爭酒店、商業(yè)伙伴和其他組織的相關代表保持強而專業(yè)的關系來往。
Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
§ 根據行業(yè)、公司和酒店對于餐飲部要求的變化做出反應。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
§ 需要時參加培訓課程和會議。
Attends training sessions and meetings as and when required.
§ 執(zhí)行分派的任何合理任務和額外職責。
Carries out any other reasonable duties and responsibilities as assigned.
【任職要求】
最好擁有酒店或旅游管理的本科或專科學歷；
至少3年擔任國際聯號餐飲部經理工作經驗；
必須具有良好的經營、行政管理和人際交往能力。
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